The hotel was in a great location with great views. The hotel will nickel and dime you for many different resort fees.
Location, beach access Poor hotel management, and poor service when allocating rooms and requesting guests to change rooms. They tried to downgrade us on the first night (the room was already paid for), and also offered us to sleep at an other hotel on the first night because our room was not available. Not accessible. Swimming pool area: Bathroom at the pool could be the bathroom of a 2 star hotel, and there are no indoor shower.
The hotel had direct beach access, and close to great outdoor shopping, and was a very good value for the money. The staff was friendly and attentive It seemed a little run down, but that was in character for a hotel that was as old as this.
Really enjoyed my stay here. The ocean facing room was beautiful and comfortable with a nice clean modern design aesthetic that was very minimal and lent itself to the great view and balcony. The staff throughout was all smiles and everyone seemed to be enjoying themselves just fine. A great location just above south beach to keep you close to the night life and local color but far enough away to be comfortable. I had such a good stay that I booked a second night. Also good internet speeds which was crucial since I was on business and uploading lots of files.
It's right on the beach! Housekeeping staff took my iPhone 6 charger and took the bottles of alcohol that I bought and placed in the fridge. They also took my razors. Also noticed that while they are on the floors cleaning they keep all of the doors open even if they have other people's property in them which makes it really easy for someone else to go in to your room and take your stuff.
Aside from everything being over-priced, it's situated in a very convenient location that's a few blocks down from all the shops and restaurants, plus the rooms were extremely comfortable! Everything was nice and CLEAN, staff was friendly, and the hotel is a couple steps away from the beach. Will definitely choose this place again! Over-priced services, drinks and food...and they charged us a $30 resort fee per day which we weren't informed about when we first checked in.
Management handled room complication well Interesting modern design in room Great beachfront view and access Sea salt hand scrub in the bathroom was amazing Great location and ambiance Our room was not clean and was in complete shambles when they sent us up there at check-in. (Imagine walking into a room that looks like a rock band had just partied there. We were speechless.) The Bellhop did not give us a claim tag for our luggage we dropped off so we had to go identify it in the storage room and the bellhop had the nerve to ask for a tip after. There was a significant amount of blood on the walls between the doors of our room and the room next door (how can you miss that? who is looking over this place??)
I am a former Miami citizen and so I am picky and savvy. The Royal Palm is simply beautiful. The furniture, flooring, light fixtures, landscaping, are well designed and maintained. My room was clean, chic, had an amazing view. Bathroom was modern and lovely. Bed and sheets were comfortable. Your stay includes beach chairs and towels and service (cocktails and food) at your chair. I felt like a queen and was treated exceptionally well by the staff at the beach. I accidentally left my grandmother's ring in my room after checkout and the bellhop mobilized the housekeeping staff to look for and find it. I am so grateful! And whoever is running this place is doing all the important things right. I am a frequent traveler and will DEFINITELY be returning to the Royal Palm Resort. Oh, and you can't beat the location... I requested a late checkout, as I was unsure when I would be done with my meetings, and the gentleman at the front desk smirked and laughed at my request, which I did not appreciate. I do not fault the Royal Palm for this I still feel, despite this individual, I had an amazing experience and I will definitely return.
all especially in the interior areas the pool area was dirty all time
I liked the hotel room layout because it was new and fresh.
Didn't replace toiletries in the bathroom. Sheets were very rough.
Cheap renovations with premium cost of accommodation. Parking cost is unreasonable. Our first room had not been cleaned after the previous guests. We were switched to a worse/smaller room. There was no acoustic privacy.
Det var gode senger. Det var ikke så rent i ganger så man lurer umiddelbart hvordan det ser ut på rom når man kommer.Utrolig høy musikk i resepsjon man fikk bakoversveis når man kommer inn. Passer for yngre folk tror jeg.Rommene utrolig mørk lampene svarte ikke noe for middelaldrene.
Jeg likte at Personalet som jobbet der var veldig hyggelige, noen mer hyggelig enn andre. Noen hilste på deg og andre ikke... Virket som det var et hotell med mye gjester inn og ut... Dette hotellet er et ungdoms/unge voksne hotell der party og opplevelser står for tur. Ikke et familiehotell for å si det sånn. Hotellpersonalet var veldig behjelpelig hvis vi hadde noen spørsmål og de hjalp oss med forskjellige turer som vi dro på. Veggene på hotellet var veldig tynne fordi vi kunne høre naboen spille høy musikk selvom den ikke var så høy... Veldig gode senger var det på hotellet. - Det må vaskes bedre på gulvet av vaskepersonalet. ellers så gjorde de en super jobb. - De som står i resepsjonen må prøve å hilse på kundene sine hvis de ikke har mye å gjøre. -
hotel staff was extremely friendly and helped immediately in an emergency
Roaches while packing to leave, smelled musty, unprofessional front desk young lady, Ice machines across the street, parking 32 dollars a night rm way to small for doubles, one night was too long Roaches while packing to leave, smelled musty, unprofessional front desk young lady, Ice machines across the street, parking 32 dollars a night rm way to small for doubles, one night was too long
Shelley Hotel is conveniently located in the heart of South Beach. I called in advance to confirm we had a king-sized bed and we were assured we did. However, once we arrived we were given two double beds and the staff was very unhelpful. We also had to be switched to a cleaner room. However, even the final room had linens that did not smell fresh.
Very good location, excellent staff and rooms are great
Location is excellent. They charged us an extra fee U$15.00 per day, according them the hotel is a resort, but we didn´t agree, this is not a resort at all. Room is very small, very tiny and room service is mediocre, I left on the floor a drops paper on porpous and it was left behind for 5 days. They offer a free shuttle to/from airport but the time table does not fit our needs at all. The price was so so, but when you add the "resort fee" and city taxes it becames so expensive.
The comfort That the water got turned off in the middle of my stay.
It was very close to the beach and clubs. Rooms are small but clean
unfriendly bartender Did not like the fee added on to the room for the supposedly free shuttle service that was late to arrive in the morning. We were forced to grab a cab to the airport.
Excellent "fre drink fron 7 to 8 pm..and also the location was very good There isn't wifi into the room only in the reception ( were there is confuson)
I'd totally recommend that hotel; because of its location. It's located in the center of Miami beach, in a very very convenient location and it's very convenient and fun to stay there.
The hotel is just one block away from Ocean Drive's most popular places. Cozy, clean and relaxed atmosphere with a reasonable price for that location... Staff is very friendly and trying to solve any problem occured... If you are not happy with the noise until 5am, maybe you should ask for upper rooms or look for some other hotel inside the city... No free car park (like the other hotels and places in Miami Beach); so you should add 1.25/hr parking price to your room rate (12pm - 9am free parking).. At check - in; they charge our credit card arround usd100 as deposit for any possible mini bar expenses or damages ocured to the room; but they did not cancel this amount from our cards after check out for a very long time; they should be much more quick about that...
hppy hour. 19-20 p.m. all alcohol drinks for free very dark rooms, not enough light
En el check in cobran tarifa adicional a la pagada por personal, eso no me gusto. El resto todo bien
Love the decor. The rooms are very noisy. You can hear everything that goes on outside you room.
Nothing much,The Hotel rooms were not sound proof and other guests had no consideration continually slamming doors of their rooms.etc. The rooms were quite bright and airy, but the lack of interior furniture, such as a table & chairs meant we had to use the ironing board as a table and the foot of the bed as our seats Also no drawers to put your personal thing in and very weak internet reception in the Lobby.
Location very good, value for money, friendly staff, quirky fun room.
Staff was very friendly, rain shower was nice. Continental breakfast was good, more options than I expected. The location was perfect for walking to Espanola street, Ocean Avenue, the beach, and even to Lincoln Mall. Even with the AC running, it was hot in our room on the fourth floor during the day. Bed sheets had a weird stain on them. Hallway smelled strongly of marijuana.
location and staff were good. walls paper thin, heard partying ALL night in hallway and nearby rooms. overwhelming cleaning agent smell, no water pressure in shower. TV had snowy pic, no local stations. big ugly stains on wall used as a headboard.
The staff was great,. Especially Nuremise. She made the morning coffee run to the lobby very enjoyable and easy. Bathroom had no shelf space and not enough hooks. This is an easy fix that should be dealt with quickly.
Great location. Squeeky beds and thin walls.
beautiful design bed -cheap , old and bad bad mattress- hurt my back
location. Cleanliness. Very thin walls, you can hear everything from the next room. Beds are not great.
Great location, very accomodating staff. Walls are way too thin, most rooms have a dividing door with the next suite. This dividing door is paper thin and you can hear absolutely everything from the next room.
location the sound of the bed, every time you move!!!!!!!!
no parking!!! overpriced
Was less than I expected The only thing that was good about it was the location. But the staff was great
Location Everything : rooms are awful, old and outdated, breakfast - disaster. ... Will never ever be staying there again.
Location was awesome, if your looking for the South Beach Night life. Bar staff was friendly. Great front porch to sit on and people watch. Just a block walk to the beaches. It was difficult to understand the thick accent of the hotel staff, some extra effort to converse was needed. Bathroom was small and in need of updates. Hotel room was clean, furniture was sub-par for price of the room. Hotel is frankly old, and some of that can be charming considering the age of the Art Deco district, but it would be much more suitable for more than one night if the building received some attention and updates.
The location of the hotel was as I expected. I've stayed in Miami Beach a number of times and location is generally more important to me. It was a short walk to Lincoln Rd Mall and a short walk to the beach. The hotel staff was quite pleasant. The room we stayed in was on the ground floor and immediately on Collins Ave. As you could imagine, it was pretty noisy. Also, the heat/AC unit in the room didn't appear to work correctly for heating. Unfortunately the stay overlapped with a cold front in Miami so it was a little chilly in the room. Breakfast was supposed to run until 10 but when we made it at 945 everything had been put away.
Bed was comfortable. AC unit worked well. No parking - have to use their valet service for daily fee Lots of hidden fees, added over a $100 to the final bill for 2 days Laughable, dangerous tiny elevator cheap breakfast, lousy bagels Tiny child size toilet no towel rack We won't stay here again. Come to think of it, we won't stay in Miami Beach again. Overpriced tourist trap where everyone smokes in the bars.
I cannot say enough about how terrible my stay was. I checked out a day early on 4/18 and am still struggling with their awful customer service as of now.
Front desk was so rude not welcoming ended up cancelling before they gave me a room and to be more specific on why i cancelled they were slamming doors around because my travel agency was contacting them about my booking with them so I wasn't treated with any care there The rude staff the doors being slammed around and the comments they would say about me in the other room where the manager wouldn't even come out to fix the issue with my reservation
The location and the breakfast. We arrived at 4pm and while there is no place to park we were lucky to be able to pull up in front of the hotel while we checked in. During the check in procedure we were informed there would be a $30 per day valet parking fee and a one time $13 and some change resort fee which covered wifi, breakfast and a free glass of wine per day. Our room was incredibly small and overlooked the street. Part of the bathroom had been updated. It was basically rectangular, two double beds (one saggy), with a closet on the right and the bath on the left. The bath had a mini toilet and a single shower. During showers the water would alternate between scalding hot and barely warm. There was ONE hook on the door and no place to hang towels. The room had a tv stand with two drawers and one night stand between the bed. (TV was the big old kind seriously?) A luggage rack would have been appreciated because we had to keep our bags on the floor as there was no good place to put our clothes and toiletries. I did like that our windows swung wide open. On the second night that people directly above us made a racket and I had to call the front desk four times. Each time they got the people upstairs to quiet down but an hour later they would start up again. There is no pool or sundeck. You can walk a block to the beach and rent beach towels for $7 per towel which is ridiculous because the towels are only bath size. You can buy a beach towel for that much, After $380 for two nights and fees of about $90 for parking and resort fee and taxes I feel ripped off. When we left one of the employees brought our car to the street about 1 block from the entrance. We asked him to bring the car closer and he didn't say anything, he just gestured to us with the keys trying to hand them over. Really? Finally we got him to bring the car closer. No one helped up with our bags. I will not stay there again.
The location was great. Just one block from ocean drive and about 20 min walk from Lincoln Road. The staff was very friendly especially the doorman. He was very attentive and proactive when he noticed we needed beach towels. We would stay again. Maybe some better quality pillows and a coffee maker in the room.
Contrary to what many of the reviewers have said, the South Beach Plaza Hotel was very nice. The facility is well-kept and neat. The courtyard between the two buildings has a variety of interesting plantings, umbrellas, tables and chairs. My room was in the second building, on the other side of the courtyard from the main office/bar area. My room was completely remodeled, with the exception of the walls themselves. The room was clean and comfortable. This is a very nice hotel, near the beach and other points of interest. It is not super-luxury, but it is a well-kept older hotel. The price seemed a little high, but I have to admit it was the cheapest rate I could find other than at a couple of hotels that really had awful reviews! All in all, a good place to stay. What seems off-putting to many was the $12.95 "resort fee". I was told this was primarily for breakfast, but I wasn't able to be there to take advantage of the breakfast. When I inquired further, I was told it also covered wi-fi and the "wine reception", which turned out to be not really a reception at all (there was no one else at the bar on a busy Friday evening when I was there!), but entitled you to one (1) free glass of wine at the bar. So, for breakfast, wi-fi, and a glass of wine, it all seems rather reasonable! But I would suggest to the hotel to eliminate the fee and just raise the room rates a few dollars.
The staff were really kind No one came to tidy up the room, empty trash, check in time is at 3pm, doesn't work well with early flights
At the front desk, the desk clerk was nice. Many pretty, friendly girls were about. Even though the two rooms we reserved were prepaid, the manager allowed our money to be returned to us when she determined the problem with our conformation and inability to stay was not of our making. Was not allowed to check in. Clerk could not find our reservations even though we had a conformation number. Left after about ten to fifteen minutes of searching.
Booked this hotel last minute for a surprise getaway for my boyfriend and myself. It was a good deal, clean room, shuttle to/from airport, beach towels, happy hour from 7-8pm. Some of the staff members were not the friendliest but then there was one older woman who was very helpful and was always smiling.
Charming rooms art deco luxury . Fancy feel, boutique south beach style. Sexy, small bar in Loby, 1blk to beach. Friendly staff. Great price. All good for my stat.
Prime location, wonderful + accommodating staff, great price. Coming back in March!!! That I had to leave!
It's close to the beach. Friendly staff. Happy hour free 7-8 No hookah
I appreciated the great customer service at this boutique hotel, as well as, the great price, convenience since its a block from the beach, and the free happy hour between 7-8. We will definitely be coming back!
Really close to beach and shopping area. Free happy hour was nice. DO NOT! Stay on the first floor, you will catch all of the lobby and outside traffic noise. No early check in.
Open bar for an hour Friendly staff Close to everything Clean I wish we had access to a microwave
Free drinks at happy hour, located on the main strip one block from the beach and great restaurants, friendly staff Lacked a little in cleanliness but nothing I couldn't look past.
The decor of the room The housekeepers dont replace bathroom tools once they are used
Perfect location. One block off the beach. Right in the heart of restaurants and bars. The noise outside. The bars are open late and it was loud until 4 or 5 in the morning.
The bed The lack of small face towels. And housekeeping came in too frequently.
Every one was really helpful
The staff in paticular Terrance and Patricia made our 2 week visit very pleasurable. They were extremelly helpful and we will miss them dearly. The rooms were excellent especially for a group of people who dont want to be restricted to a hotel room only - having a lounge and kitchen area made things so much more comfortable and enjoyable.
Absolutely nothing - It was the most atrocious hotel I have ever stayed at. They charged me for a 2 bedroom room and gave me 2 beds in one room - and will not return emails requesting this to be fixed. Charge of $2900 for 4 nights - completely unnacceptable. It was filthy and dark and dingy, fire alarms going off constantly in the middle of the night, rude reception staff, a bathroom door that wouldnt close. Every time i walked through the reception someone was complaining... this is the worst hotel i have ever stayed in, and I travel 20 weeks out of the year.
location. Noise, fire alarms, guests fist fights in courtyard, resort fee
The location of the hotel. 1. air conditioning did not work and leaked in room. 2. there was no mini bar menu provided. 3. the hallway was run-down and dark. 4. the room did not feel clean. 5. lack of facilities (i.e., pool, gym, bar, restaurant, etc).
The staff was horrible! The absolute worst service we ever had. They claimed we had no reservation, charged us $1.15 cents per call for numerous local calls that never connected because of a weird dialing protocal completely unique to them and no dialing instructions on the phone, double charged our credit card (pre-payment and then claiming no prepayment), wake-up call 1 hour late (run for plane!
Very conveniently located close to the beach and to all the nightlife. Interior is very cosy, and very quiet although if in the middle of the action. Very handy if you want to have a snack/breakfast (kitchen), enough space to work, or receive a couple of guests for a drink. Nice modern furniture, great TVs. Feels like home.Friendly staff. There is no real hotel lobby
The staff were extremely helpful and supportive of our stay intention (which was to party and enjoy Miami Beach) and the location (one street back from the beach) second to none for the price we paid. The rooms were freshly renovated with immaculate decor with plenty of space and all the necessities needed for a great weeks stay. Thoroughly recommend and will be staying there again if we return.
The room, amenities and prices were all wonderful. We've stayed here 3 times over this year and it's been wonderful each time! Night shift staff was a little unorganized on checkin which was abnormal per our last experiences. Valet was difficult to locate, no help was offered with bags, and the front desk forgot our IDs, credit cards and the process took longer and involved more waiting than normal.
The hotel's design was nice but is seriously run down The hotel was filled with very noisy groups of young people. Many things didn't work and the staff just didn't care
It's in a great place! The price is always right and it's always clean! We've been to a bunch of hotels in south beach that are all Art Deco and not up dated but this hotel has a modern twist and it's just perfect!
This hotel is very nice I loved my room it was so beautifully designed !! Free drinks durning happy hour at the bar in the lobby friendly staff free airport shuttle affordable hotel I would definitely stay here again!
It was cheap Dude in a backpack starts banging on the door at 0500. Security guard shows up I said it's a black dude with a backpack and security guard throws a fit bc I used the word black to describe the guy had he been blue I would have used that as my descriptive word, but he was black. As a white guy who sometimes wears a backpack I hope at some point I'm described as a white guy in a backpack✌
Location was good. Room was pretty clean. Drinks at the bar weren't too expensive. Only one person at the front desk most of the time. Not all of the people working the front desk were competent. The valet was pretty rude, but they all are in Miami. Cleaning was spotty. A little loud due to the bar next door.
Shuttle service is the reason we picked the hotel. The bus didn't come to pick us up. Other hotel shuttle driver came by and asked several times. We were not informed that the name of the bus is not Chelsea. Unfriendly staff.
Our room was really nice, very modern, comfy bed. The free happy hour from 7-8pm was awesome and the bartender was really nice. Overall we had a nice stay. No free parking, valet was around $30/day.
Clean hotel with nice interior design, the staff were pleasant. They offer free airport shuttle and happy hour in lobby bar at 19:00 - 20:00 (with limited complimentary choice). It's located in a good location in south beach. The rooms were a little small and could use more electrical outlet spots. The WIFI kept disconnecting.
great location parking is expensive
Location was nice, they have a 1 complimentary drink every day from 7-8 PM. They accommodated our need for early check in and got us in a room by 12 even though technically it should have been ready only by 3. Overall good experience Air conditioning is hard to control in the room, it blows way to strong, so you fluctuate between really cold and too warm. Room key is a little wonky to operate.
Personal I likes everything about the hotel
God service, bra renhold og fantastisk beliggenhet rett ved stranden og langs Ocean Drive. Den inkluderte frokosten var imidlertid ikke mye å skryte av - kun kaffe/jus og en bolle cornflakes eller en bagel med kremost. Vi kjøpte omeletter og annet fra restauranten som ligger rett ved inngangen til hotellet.
I liked the balcony and the fact that we had our own floor. I would definitiely go to this hotel and get the ame room.
Location of property was on Ocean street which is a prime location in Miami beach. Staff were nice, specially Alayna and Charlee who helped us Move to a larger and ocean view room from improper converted guestroom 106 which was by the lobby and kitchen with a lot of noise. Building is very old and poorly maintained, the carpet in elevator has stains on it and is secured with a blue tape to the floor. I studied the hotels around Miami beach and picked up Penguin for advertised location, cleanness and price. Unfortunately room pictures presented at time of purchase didn't belong to this property location and was taken from different property they have recently merged with (Presidential hotel on Collins street and newly build villa building on the back) with new appliances and wet bar, nice curtains which all were missing in this location. I would rate building condition for Penguin "one and half" stars at most.
Breakfast on the front porch
Nicely desgined room, the adjacent Front Porch Café with extremely considerate staff The room was not very tidy
Close to the beach, nice furniture. Room made always very late. Restaurant closed for dinner.
The location was wonderful and walking distance to everything. The room was inviting with style. The beds were not comfortable and the air conditioning system needs updating from old fashion window units.
Kingsize bed. Elevator has pinguins in it.
I love it! It was close to the beach, the rooms were nice and the free breakfast in the morning was great. The staff was pleasant. Oh and they give two comlplimentary drinks which was nice as well. The best hotel on the strip that I've been to
I liked the location beach front close to restaurants and casual dance clubs.An older hotel with boutique stylish qualities. Good quality for the money. Restaurant in front over rated for the price. Go a few properties over for a better breakfast deal.
Great location, really friendly and helpful staff. Front porch cafe is excellent however it's moving to 1458 Ocean Drive in Nov - still very close and worth visiting. Only negative is the beds are really soft and uncomfortable which will make me book elsewhere next time.
The staff was very helpful and gave us all the information needed. The room was nice and clean. Moreover, the location was great - the beach was just across the street and all the main streets (Washington Ave., Collins Ave, Lincoln Street) were at walking distance.
Location - right off the beach - great restaurant on site - start of a great strip to walk and be entertained!!
Bra beliggenhet. Derfor dyrt i forhold til hva man fikk. Kun TV og seng ingen stoler. Toalett og dusj med håndklær.Svært spartansk. Ingen frokost.Ikke en kaffe engang. Sett inn et par stoler på hvert rom....Gardiner på rommene.
God service av personalet Var betydelig mer spartansk enn ventet - og doen var til tider ikke brukbar vil vurdere hvem vi skulle anbefale dette til
Beliggenheten var perfekt. Eneste å utsette på hotellet er støynivået men dette var vi klar over på forhånd da hotellet ligger i Espanola Way. Internett tilgang på rommet
The Astor is located perfectly for those wishing to spend some time on South Beach without renting a car. Rooms are always clean. Unfortunately the gym is very old. Also breakfast might be better in the cafes around the hotel.
Location, decor I reserved a king bedroom and i got 2 beds, no gym, no pool, no parking lot, continental breakfast very limited, dryer not working, fridge on room but not working, beds not confortable
The staff was extremely friendly! Very quick in accommodating our many needs (extra sheets, towels, broken lightbulb). It was nice to have towels we can rent from the front desk for the beach rather than using our own and the fruit infused water was a nice greet when walking in. My pillow cases did not look to be clean upon arrival (makeup on one and an oil like stain on the other). Stains on the headboard, the couch in our room looked like it's been there for the past 20 years considering the extreme tearing and flaking, room was poorly lit. The cleaning staff failed to provide clean towels a couple of times but they did take the dirty ones. Overall, the staff is what made this experience nice but I would not recommend a friend here by any means.
Good value for the money. Clean, great location. The breakfast wasn't good enough.
Great staff! They lost our laundry and lied about it! well 3rd part did through the hotel!
what i liked about the hotel is that the check in was fast, the hotel is close to the beach and within walking distance of alot of restraunts. first of all when i checked out of the hotel the gentleman told me that they released the authorization of the $50 already. i had to wait for 3-5 day and it still wasn't back in my account. The problem wasn't the $50 the problem was that the manager that i spoke to when i called was really freaking RUDE!!!. When i called the first time i spoke to a girl and she told me that they released it and i requested to speak to a manager and she clicked on me. When i did speak to him the manager was horrible, i don't know what type of people they have working there. he insulated me and said that i needed the money so bad because i don't have any money. Its my $50 not his, so i deserve my money back it took an hour to get my money back never staying here again horrible and for you information i do have money in my bank don't insult you customer at all.
Rooms clean but very basic. This hotel should never be 4 star, i'd say 2 star at best. Staff not very helpful or poliet.
I liked that this was so close to the beach. Within walking distance of a lot of restaurants as well. This hotel was one of the worst hotels I have been to in a long time and I travel very frequently. When we first got there we could not check in till four and the front desk help was more concerned about flirting with each other than getting us into a room earlier. After asking four times they finally looked and despite having our confirmation email they couldn't find our reservation. They put us in a double bed room despite having a king on our confirmation. I had a long distance race that following morning so sleep was a major need. Apparently the hotel bar becomes a dance club. They blasted music till 3 am. I could not sleep at all. When I called to complain they lied and told me it would go off in five minutes. I had to call back three more times to get it turned off at 3. I paid too much for this room to have such a horrible experience. Do NOT go to this hotel you will be sadly disappointed.
Chris at the front desk was great as well as the doormen. They made me and my guest feel very welcomed. No complaints about this place. Will be staying in the future at this hotel as long as the price remains good. Hotel was in a great location as well. N/a
Location is great, the hotel shows some wear and tear but for the Art Deco district nothing strange. They charged us $5 more than agreed for the "resort fee". When we pointed this out, it was corrected and we were given an upgrade to a suite. So they corrected their mistake but everybody: make sure you check the bill with your confirmation from Booking.
Reception staff (Jorge) was amazing, so helpful, first class customer service.
Relaxing and romantic. Hotel was well maintained and staff very helpful.
Everything was readily accessible within walking distance. Atmosphere was upbeat and lively with the music and dancing at every bar/club on ocean drive.
Great location ,Great loca Great location. very close to all of the clubs and restaurants on south beach. Close to the shops. There is no need for a car because it was easy to catch a can and everything was in walking distance of the hotel. Bar was reasonable. Cheaper than any of the other bars in the area. Bartender was very friendly and the free wine helped every evening. Breakfast was fare but could have been better.
Closeness to everything was awesome and really convieniant. Staff was friendly and overall stay can't complain at all. Beds we're ok but o big deal.
There was nothing I liked about the room. I didn't like the room, the faucet in the tub dripped and the room was old and run down. No dressers, 2 large mirrors that took up to much space, no blankets.
We loved the close proximity to the beach as well as shopping! The villas were perfect for us... we didn't visit South Beach to stay in our room, but to enjoy the beach and outdoor life and this place was perfect for that! The staff was friendly and our room was very clean. We will definitely stay here again!!
They had free breakfast. They charge extra for early check in. The hotel was under construction and they put us right next to it so we couldn't sleep in the morning. The shower didn't get hot until it was ran for 10 minutes. The shower pressure was non-existent. It barely dripped out. We payed extra for the suite which included a kitchen, the stove in the kitchen didn't work. The bed wasn't comfortable and the towels were cheap.
Nothing, dirty awful staff service. Didnt like one thing about this hotel and wouldnt reccomend no one to use it. Dirty, worst personal staff ever. Lock didnt work and staff showed unwilling to solve the problem.
I Couldn't sleep the second floor was to noise and the floor was the noise and the bed
the hotel was not like the pictures showed...every morming there was noise and work going on..
Excellent location!!! Best thing about the hotel is the location. I booked the villas but was put in the hotel. Bed was hard and had a cheap mattress. I had a corner room and it was very noisy, all night long. Very little water pressure in the shower. It only trickled out. The hotel has a great location but wasn't very comfortable or relaxing.
the shower was not in shape
Kindness of the manager on duty when I left, Mr Cory Randolph. In general, the staff is anyway courteous and kind. Nice decor. Good location. Small room. Windows impossible to be open!!!..Bad information from web and Booking.com about what you have to pay to check in with a dog.
Location and friendly staff. Beautiful ocean front room. Top notch hotel with a very nice atmosphere. Skimpy on the bathroom amenities. Minor complaint overall.
The staff went above and beyond to make us feel welcomed and took their time to provide information and services. The food at the hotel restaurant was one phenomenally delicious. The decorative bed pillows were dirty and the maintainence people interrupted our stay at least three different times. Lastly the only elevator was small and extremely slow.
fantastic and courteous staff. getting ice for the room was an inconvenience.
Top side deck was very relaxing and had a great view. Hotel room was extremely comfortable, especially the bed. Love the books they have all over the place.
good location in South Beach. Friendly and helpful staff. Excellent breakfast. I was charged an extra fee for 'resort fee' plus sales tax for each day which were never mentioned when I made the booking. Seeing that I was there on business and not leisure, it was a waste of money to pay this fee for access to the beach. This should have been stated clearly.
Great location! Right on Ocean Drive and had beach service as well as a rooftop lounge area. The onsite BLT Restaurant is excellent. A classy hotel with small but very attractive rooms (we stayed in the Classic), attractive bar and lobby, and an appealing verandah.
The Betsy Hotel is in a great location. Very friendly staff.
The white exterior w/ the front porch is welcoming and classy Polished staff workers w/ smiles Excellent concierge service from both Monique and Paul Artwork, the rock and roll theme Our Room #305 - just gorgeous The Roof - what's not to love. My fiance and I used it together and when he napped in the room one day, it was a perfect refuge for me to have some alone time. BLT Accessibility to Starbucks and the beach. Loved being "across" from the beach vs. directly on it. Your location is very nice. I do wish we could have a waiver for the resort and valet fees. Other hotels (The Tides) were giving what they call a summer Florida resident rate that also provided free valet and no resort fee. Plus, your pool was under construction. Nevertheless, we decided to pay the extra because The Betsy had the appeal we were looking for.
Location and food; oclonial style of the hotel internet didn't work for almost 2 days; no business centre; lift failed several times whilst my stay; no bath in expensive room
The staff and service was incredible! We thoroughly enjoyed relaxing on the beach right in front. As well as the roofdeck. The $15 resort fee covers sunchairs, towels and umbrellas on the beach. The location of the hotel is excellent. Close to everything yet in a quiet area. Highly recommend staying here if you are willof to splurge a bit.
Staff were friendly and helpful. It was very noisy when we were trying to sleep! Too near night life for us.
The staff members were super-polite for everything! If we asked a question, they were attentive to our every need. The hotel has a nice pool and free lounges and towel service on the beach. We were close enough to the action, but the hotel is quiet.
Not much... Right next door to a very loud gay club in the middle of Miami Beach Gay Pride. Did no one think to inform guests that the rooms would be extremely noisy and incompatible with actually relaxing??? View also was minimal...
Good location if you are looking for party location. Not a good location if you have kid since there's loud music downstairs and you have to walk across the busy street in order to get to the beach.
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Location ideal for south beach but noisy Not worthy of4 star rating more like 3.5 Dirty windows pillow case not put on extra pillows delivered Weak drinks Parking difficult A/C did not work TV did not work Noisy neighborhood next door to Drag Bar
Great hotel even though some facilities were not available due to refurbishment, we were given a free upgrade as compensation with a roof terrace with jacuzzi
very good location, confort big rooms, pritty hotel staff
The location is excellent and the staff is very nice. The room we stayed in was very comfortable and spacius. If we come back to Miami we will probably repeat this hotel. We liked everything. It helped to have a great time in Miami.
The best was the PH jacuzzi balcony