Location, service, hotel amenities
The view from the room The Roach that was crawling around the room. Took forever for housekeeping to respond to compliant I had to call the Loews 1-800 number to get service after calling front desk
Great staff and nice property Be aware any online prices don't include the $33+ "resort fee" just like the restaurants in the area include tip...the ask for additional tip. Very nice place but I hate not knowing the costs up front.
Hotel facilities were nice and it was right near the beach. Desk staff was a little condescending and not very friendly.
Room decor. Shower esstnetials. The bed sheet on the mattress wasn't a fitted sheet; making it very easy to come off exposing you to the mattress. Room lighting was nice but when you set for all lights to be on it's too dark. Room took a little long to cool the temperature.
Decor and bed So noisy ...thin paper walls and doors.. No sleep at all. They also gave me wrong information for parking
The location is great especially because no buildings across the street, just beach access.
The pool was great and the beach was really close to the hotel and the food was excellent but expensive overal rating good Unexpected bill when checking out not fare !!! They said free wifi but I pay to used it at the end
Location, close to beach. 2nd floor is not as renovated and nice as 3rd floor; water temperature in shower changed too much from hot to cold; checking in and out took a long time.
i loved the location it was in the heart of south beach, also loved the pool area and how lively the hotel was. i didnt care for how pricey everything was
the room was fairly clean and the cleaning crew was helpful. The front desk staff was rude and gave us attitude when we complained. When my husband called at 1am in the morning to say the music is so loud that our floors are vibrating, all the receptionist offered was ear plugs... Seriously. The pictures online are really updated because the lobby and the pool area were really old and dirty. The roof deck was not even open, the only place to hangout was pretty much the restaurant which was super expensive. Definitely not staying here EVER AGAIN.
Location is central to everything in South Beach. The staff is very helpful and goes out of their way to make sure guest have an enjoyable stay. The room was very clean and the cleaning staff did a great job keeping the room clean even sweeping the sand from the beach off the floor. The walls are paper thin and you can hear guest in other rooms all around. Guests in the halls can get noisy and those sounds come through pretty clearly.
Room design Swimming pool
Excellent hotel location and comfortable room.
-Courteous staff -Room was very small -Shower had half a door and water got everywhere -Breakfast was awful (orange DRINK, bad bagels, fruit that had seen better days) -Loud (someone blasting music at 5:30 a.m. inside the hotel) -View of a parking garage
Staff at check in didn't explain things about any features, what was included, or about charges to card
Location was good as it's close to everything South Beach has to offer but that's about it. The hotel rooms are extremely small and cramped and they tried too hard to make it look trendy and there is no full wall or glass between the room and the bathroom so not only can you see the person in the bathroom using the toilet but you can also hear every air biscuit they let out, every wipe and smell it. I mean cmon, first you have tiny rooms that I would expect in a 3 star hotel in NYC but how can you put people in those tiny rooms and leave a completely open bathroom with no walls or privacy... smh. The service was also rough, I think the girl who checked us in said her computer crashed 4 times and we had to spend about 25 minutes checking in which should have taken about 5 minutes. The checking stations had older laptops, they got this whole hotel completely wrong and I would never go back.
The staff went above and beyond to make us feel welcomed and took their time to provide information and services. The food at the hotel restaurant was one phenomenally delicious. The decorative bed pillows were dirty and the maintainence people interrupted our stay at least three different times. Lastly the only elevator was small and extremely slow.
Location and food; oclonial style of the hotel internet didn't work for almost 2 days; no business centre; lift failed several times whilst my stay; no bath in expensive room
We loved the location, the view from the pool area - sunsets were amazing. Loved the unusual, different decor of the hotel; staff was very friendly. Check in was a big disorganized but still ok. Biggest complaint was the high price of the room that included basically just the room. Additional $40/night for parking; additional 'resort fee' which we have yet to figure out what that covered as the only 'resort feature' was the pool and most hotels include that in their overall room fee. We had a king suite and it had a full kitchen; however, you had to RENT dishes and utensils and even dish towels. That is unheard of in my opinion. Any hotel I have ever stayed in that provided a kitchen also provided basic plates/utensils/dish towels. LOVELY hotel but overpriced for sure.
Room was very large - that is very hard to come by in Miami Beach! Comfortable bed and nice bathroom. No Staff by the pool had to run around to find towels. Called 3 times to get sheets changed, the final time I called they said the cleaning people had left ... so that was annoying.