Miami Beach Hoteller i South Beach

Cheap renovations with premium cost of accommodation. Parking cost is unreasonable. Our first room had not been cleaned after the previous guests. We were switched to a worse/smaller room. There was no acoustic privacy.

Location, beach access

Poor hotel management, and poor service when allocating rooms and requesting guests to change rooms. They tried to downgrade us on the first night (the room was already paid for), and also offered us to sleep at an other hotel on the first night because our room was not available. Not accessible. Swimming pool area: Bathroom at the pool could be the bathroom of a 2 star hotel, and there are no indoor shower.

It's right on the beach!

Housekeeping staff took my iPhone 6 charger and took the bottles of alcohol that I bought and placed in the fridge. They also took my razors. Also noticed that while they are on the floors cleaning they keep all of the doors open even if they have other people's property in them which makes it really easy for someone else to go in to your room and take your stuff.

The hotel was in a great location with great views.

The hotel will nickel and dime you for many different resort fees.

Convenience to the beach and the excellent outside space

The room could have done with redecoration - it was a little shabby

Location, close to beach.

2nd floor is not as renovated and nice as 3rd floor; water temperature in shower changed too much from hot to cold; checking in and out took a long time.

Location and staff.

Place is dirty. Stayed there in the past around 2 years ago and had a great experience. Place Has not been kept up. Rugs dirty, bathroom wall stained with something I would rather not mention. When checked in was told we got upgraded to Penthouse at no charge. Penthouse was old, dirty, filthy rugs with hot tub that did not work. Really??? Not an upgrade but a way to get someone in that room no one else would take. Declined upgrade and demanded the room we booked. Great location and staff but dirty. Also toiletries not replaced daily. Bring your own supplies

The only thing I liked about this hotel was the location. It's across the street from the beach. On Kayak this looks like a beautiful luxury hotel, but quickly upon arriving you realize it only looks like that from a distance and they have an amazing photographer for their site photos.

Kayak was great but Breakwater is a sleezy lemon. Upon our arrival at 1 am Saturday we were tired and eager to get to our room. The receptionist strongly persuaded us to upgrade to a much more expensive room for $180 + tax so it would be quiet. He then proceeded to charge my card but forgot the tax so asked me to give him my credit card again so he could charge the sales tax. He also informed us upon arrival there is a $22/day resort fee but this was not stated anywhere on Kayak. Also as we were dealing with check in another guest came up to the desk and asked for ear plugs because the club music outside the hotel was too loud. And YES it was VERY LOUD. We were in a room that was pretty quiet for what it was but on Sunday night, by boyfriend WHO IS A DJ wasn't even able to fall asleep until 4 am because it was so loud! The room itself had a nice view but it had a lot of issues from lazy upkeep. The bed sheets had stains on them, the bench at the foot of the bed had weird sticky dirt marks from removed tape stains, the bathroom tub was worn down cracked and stained (didn't use it unfortunately because it looked so gross), and the shower floor was cracked. Using the TV was also a mess. The remote didn't work and no channel guide. We tried multiple times to dial the front desk from the hotel phone to have these addressed but the line would disconnect every time we hit the front desk or 0 button. Not sure if they don't want to hear from you, the line is inundated with calls, or something was wrong with the phone. The staff has not been trained to be friendly and welcoming to their guests. They view us as a bother and just want a fast interaction so they can quickly move on to the next opportunity to make money. The waiters/waitresses at the front of the hotel in the morning were more concerned with snagging passersby (as every other restaurant on that street) for business than greeting their current guests eating breakfast. I said good morning to a few of them and received very cold and snobby responses. They didn't make eye contact with me and didn't offer any interaction. So rude! One day I was using a computer in the lobby and a manager was severely scolding a server right there in the lobby for doing something that wasn't appropriate. She was very nasty and mean to him, and the one way scolding went on for literally 10 minutes. It was so unpleasant and uncomfortable to witness that as a guest. The employees should have a private area they use for this kind of thing, not out in the public lobby! This hotel is appropriate for frat boys/college aged kids that want to party hard, trash rooms, and recover on the beach afterwards without making much effort in getting there. We were paying over $300/night for this room and it's evident the Breakwater heavily relies on their location to make visitors happy and turn over business quickly, but does not put in any other effort. Definitely won't be staying here again. :(

the room was fairly clean and the cleaning crew was helpful.

The front desk staff was rude and gave us attitude when we complained. When my husband called at 1am in the morning to say the music is so loud that our floors are vibrating, all the receptionist offered was ear plugs... Seriously. The pictures online are really updated because the lobby and the pool area were really old and dirty. The roof deck was not even open, the only place to hangout was pretty much the restaurant which was super expensive. Definitely not staying here EVER AGAIN.

Room design

Swimming pool

-Courteous staff

-Room was very small -Shower had half a door and water got everywhere -Breakfast was awful (orange DRINK, bad bagels, fruit that had seen better days) -Loud (someone blasting music at 5:30 a.m. inside the hotel) -View of a parking garage

i like the location that was it.

first the rooms did not look like that in the picture. the tile was cracked in my bathroom. also i think the AC unit was in my room so every time it was on it was loud. the price i paid for my room was not what it was worth.

The location is very good.

The first room was leaking water through the ceiling. Then they moved us to a room which was normally not for rent due to renovation works. We slept 1m near to a sawing machine of the builders. When we went to ask for a solution they said to contact the manager. Except that they were not friendly anymore we had no reaction at all. Also at night a lot of noise.

The location was amazing: close to lincoln rd and ocean drive, but also quiet at night. We took the suite, where everything looked brand new.

The shower got broken and also the sink, but the staff was able to repair it the day after. There's no free parking around and that means an additional 20$ per day

Closeness to beach

Poorly maintained rooms, broken items(hair dryer), overpriced.

Location of the hotel. Nice and clean design. New beds (though quite small).

First room was very small, second night we got a larger room, which was more pleasant.

Price for the room was fair; reception staff was kind. Location is great, the best of it, within art decó and very close to beach & restaurants / bars area

Too much sunlight into the bedrooms even with curtains by sunrise; too noisy => not best place if somebody is looking to sleep more than usual and especially after going out at night;

Location was good as it's close to everything South Beach has to offer but that's about it.

The hotel rooms are extremely small and cramped and they tried too hard to make it look trendy and there is no full wall or glass between the room and the bathroom so not only can you see the person in the bathroom using the toilet but you can also hear every air biscuit they let out, every wipe and smell it. I mean cmon, first you have tiny rooms that I would expect in a 3 star hotel in NYC but how can you put people in those tiny rooms and leave a completely open bathroom with no walls or privacy... smh. The service was also rough, I think the girl who checked us in said her computer crashed 4 times and we had to spend about 25 minutes checking in which should have taken about 5 minutes. The checking stations had older laptops, they got this whole hotel completely wrong and I would never go back.