Service var top, og særlig utearealet var innbydende.Innvendig virket imidlertid hotellet litt mørkt. Det skal ellers bemerkes at det ved ankomsten til hotellet virket som om de ikke hadde mottatt reservasjonen fra Booking.com slik at de måtte bruke adskillig tid på å få ordnet med rom.
Location, layout Drilling & hammers right by my room at 7a. I can understand 10a. For those from Ca this means it started at 4a Partying, LOUD rap music , yelling from balcony on my floor. I complained and NOTHING was done
the hotel amenities were fine, meals were good not exceptional. pool is nice as is beach access. i don't recommend for a vacation setting. hotel is very large, busy - not relaxing for a couple. Lacked the intimacy and romantic touches of other hotels catering to vacationers vs. business.
The view from the room The Roach that was crawling around the room. Took forever for housekeeping to respond to compliant I had to call the Loews 1-800 number to get service after calling front desk
Pool area was beautiful, and open 24 hours! Love how the hotel was right next to the beach. Staff was very helpful and friendly. Price of food and drinks at the pool / beach was expensive, but it was what I expected when booking the hotel. Beach chairs were included in the resort fee, which was nice, but the fee didn't include a beach umbrella with the chairs...the umbrella was an extra $25 for the day (and we absolutely needed the umbrella because it was so hot outside).
Hotel is good but pricey for its accommodation .building is little old . Beach is too far from hotel. Bathroom is small for the price paid for room
I loved the hotel was right by the beach The amenities including the spa, banana boat, beach chairs and excellent customer service
The hotel was beautiful ocean front view balcony view.. Very close to ocean drive an Lincoln mall rd. We really didn't need a car.. O yeah right on the Beach.. They have beautiful outside water plaza where I got on my need an she said yesss ATTN we were notified before our stay way before our stay there would be construction but how would I know I'd get the room right next to all the banging and beating
No music on pool area
Location Under construction; noisy
It's a nice hotel, nice location, clean, nice staff, nice beachfront We stayed there for a week and we didn't like: - Noisy, music everywhere, very loud, not smooth nor relaxing - noisy guests that staff did not stop, in my case, people came to the lounge with their own speakers - noisy rooms, better get out early, before 9 am or housekeepers will let you know you are lazy - fees for everything, it's ok to pay for additionals, but resort fee is not worth it (and it's a hidden cost), valet excessive, fees for receiving packages is expensive. I would recommend to bundle better tariffs and consider flat fees or caped fees for those who stay several days. After the second day, we ended trying to avoid every reason to stay in the hotel during the day. In particular, we avoided the pool, only one time tried to spend the morning there but could not resist the music of the hotel and the personal music of some guests.
I had a very pleasant stay, the staff was amazing. Nothing
Great location, friendly and helpful staff, spacious and clean room, very nice facilities (indoors and outdoors), renovation of reception area a major improvement.
Management handled room complication well Interesting modern design in room Great beachfront view and access Sea salt hand scrub in the bathroom was amazing Great location and ambiance Our room was not clean and was in complete shambles when they sent us up there at check-in. (Imagine walking into a room that looks like a rock band had just partied there. We were speechless.) The Bellhop did not give us a claim tag for our luggage we dropped off so we had to go identify it in the storage room and the bellhop had the nerve to ask for a tip after. There was a significant amount of blood on the walls between the doors of our room and the room next door (how can you miss that? who is looking over this place??)
Hotel facilities were nice and it was right near the beach. Desk staff was a little condescending and not very friendly.
My wife and I booked this hotel through Kayak's partner Getaroom in late October. The South Beach hotels were generally booked for New Years Eve, so we were happy to have a confirmed reservation. When we arrived at the hotel in New Years Eve, we were told by the front desk staff member that it reservation didn't exist. We looked up or confirmation and confirmed that we had prepaid via credit card. The hotel staff did they could not honor our reservation as they had no rooms available and they take no responsibility for mistakes made by third party booking agencies. They recommended we try elsewhere, so my wife called other hotels and I ran around trying to find a room. We called Getaroom three times and we put in endless hold each time as they struggled with the same problem. They finally found the glitch which turned out to be a misspelling of our last name as "Wppd" instead of "Wood." No apology from the hotel or Getaroom for two hours of frantic searching for another hotel. The hotel itself was nice but lacking in staffing and amenities. Cleanliness was OK. The pool and hot tub were overrun by kids and postadolecents. Location was amazing and we were able to walk to New Years Eve celebrations in South Beach.
Didn't replace toiletries in the bathroom. Sheets were very rough.
I liked the hotel room layout because it was new and fresh.
I am a former Miami citizen and so I am picky and savvy. The Royal Palm is simply beautiful. The furniture, flooring, light fixtures, landscaping, are well designed and maintained. My room was clean, chic, had an amazing view. Bathroom was modern and lovely. Bed and sheets were comfortable. Your stay includes beach chairs and towels and service (cocktails and food) at your chair. I felt like a queen and was treated exceptionally well by the staff at the beach. I accidentally left my grandmother's ring in my room after checkout and the bellhop mobilized the housekeeping staff to look for and find it. I am so grateful! And whoever is running this place is doing all the important things right. I am a frequent traveler and will DEFINITELY be returning to the Royal Palm Resort. Oh, and you can't beat the location... I requested a late checkout, as I was unsure when I would be done with my meetings, and the gentleman at the front desk smirked and laughed at my request, which I did not appreciate. I do not fault the Royal Palm for this I still feel, despite this individual, I had an amazing experience and I will definitely return.
Location, beach access Poor hotel management, and poor service when allocating rooms and requesting guests to change rooms. They tried to downgrade us on the first night (the room was already paid for), and also offered us to sleep at an other hotel on the first night because our room was not available. Not accessible. Swimming pool area: Bathroom at the pool could be the bathroom of a 2 star hotel, and there are no indoor shower.
all especially in the interior areas the pool area was dirty all time
The hotel had direct beach access, and close to great outdoor shopping, and was a very good value for the money. The staff was friendly and attentive It seemed a little run down, but that was in character for a hotel that was as old as this.
Cheap renovations with premium cost of accommodation. Parking cost is unreasonable. Our first room had not been cleaned after the previous guests. We were switched to a worse/smaller room. There was no acoustic privacy.
It's right on the beach! Housekeeping staff took my iPhone 6 charger and took the bottles of alcohol that I bought and placed in the fridge. They also took my razors. Also noticed that while they are on the floors cleaning they keep all of the doors open even if they have other people's property in them which makes it really easy for someone else to go in to your room and take your stuff.
The hotel was in a great location with great views. The hotel will nickel and dime you for many different resort fees.
The walls are pretty thin and noise can be an issue.
Completely disorganized. Awful service. Food and pool servers are COMPLETELY oblivious to anything. Fish sandwhich had maybe less than an ounce of fish for $25. Pool servers looking to gouge you charging for water, & upselling over priced cocktails. You're lucky if the food ever comes. Room was Nice and clean however. They wouldn't let me check in till 4pm despite me being there at 10AM and asking for early check in. Then, they locked me out at 12noon sharp and refused any sort of leeway at all. Avoid! Completely apathetic staff, disorganized and chaotic dining area. No one really in charge. Despite multiple attempts to speak to the manager, the mgr never came. I'd rather burn my money or throw it away than give it to an establishment such as this.
The hotel is located right on the beach with an amazing swimming pool too. Because it has just been refurbished everything was NEW. With in a short walk to Lincoln for fabulous shopping and food. Parking was $60 per 24 hours.You can park and the Miami garage across the street for $35. We have a strange smell in our room at times.
We were fortunate enough to have a pool/ocean view room with a balcony. The view was gorgeous, especially in the mornings as the sun moved up. The room was small but well laid out so that it didn't feel small at all. The bathroom was well designed and appointed as was the closet. The staff was extremely friendly and although the service was somewhat continental.. we were on holiday and didn't mind things taking a bit more time. The facility has beach access behind the pool so, you're never far from the water and sand. We are actually from Miami and were looking to get a change of venue for Thanksgiving and this was ideal. Nothing really.. I suppose that it would have been nice to have in room coffee, but that's a WPP.
- staff super nice, flexible and make you feel at home - location is fantastic - beach (even though they charge u $19 for an umbrella, but chairs are included) - bed is pretty good - price too high - very very small rooms - pillows didn't have cover under the sheets and the pillow was yellow and smelled terrible -- but for the second I tried it felt amazing! - room was pretty clean, not spotless clean (some hairs on the shower)
It's nice to be in the middle of everything yet there is not a scene at this boutique hotel. Rather it is mellow and elegant. No ice machine and restrictions from bringing on outside food and drink
We had a great stay till the end when they overcharged my card and a week later they are still holding the money. Jessica the Reservations Manager is rude and unprofessional. Very pricey and on top of that they hold over $400 you never spent on your card..RIDICULOUS!
The location, easy to get to the beach One of the pools were being reconstructed, but there wasn't a notice about it anywhere on the site. Should've gave guest a discount. Very disappointed
Food, room, location, beach, pool...all were excellent.
I loved the exceptional customer service, Natalya was amazing. Customer service makes or breaks a vacation and the national definitely made it. Didn't like that our room was on the stairway but it worked out because we had loud music and we didn't disturb the neighbors.
Great location, architecture, and a clean room. The beach out back was beautiful and servers at the bar out back were great. There was a party there that didn't stop until 1am. Carpet wasn't laid correctly and had many humps to trip you up sometimes. Bed was on a wooden box frame with sharp corners that stuck out far enough to leave a few marks on your shins.
Nothing Air broke 2 nights terrible service terrible crowd and the TV was broken my whole stay. Everyday is have to complain about it and nothing was done. When I asked for at least a night or 2 free because of the inconvenience I was denied
We loved the pool and beach access at the hotel. The outside staff was amazing and super helpful. The $19 a day charge for pool/beach service was WELL worth the money spent. The first 2 rooms they tried to put us in were IN the stairwell. We read reviews that the hotel will put people in those rooms. It was VERY frustrating but they did end up moving us to a normal room on the 3rd trip down to the front desk.
Great access to beach, beautiful pool area. It took 50 min to get my car. I was told it was because of "shift change". I asked for the manager to call but they never did. Unreliable Internet. I was unable to connect.
Amazing infinity pool. Hotel is on the Beautiful beach with two chairs and towels included per room. Hard to sleep due to people partying. Good part the hotel doesn't tolerate . Security is ready to help.
Staff was incredibly friendly and accommodating. Awesome location. Very clean and great decor.
It was incredible. The hotel is beautiful with an amazing pool and beach. The staff is friendly and provide wonderful service. I would stay again at the National without a doubt.
The cuisine at the restaurants was delicious. The pool was beautiful and the beach access a plus. The rooms were well decorated and the staff friendly. The location was also great. The rooms were small and there were not black out curtains. So, between the "thin walls" (hearing the cleaning staff banging around in the morning) and the light coming into our room, it was hard to sleep much past 7am. The price for drinks was extremely high and I did not appreciate having 19% added for gratuity before I even had a chance to evaluate the service.
Staff was outstanding - particularly te front desk team! Restaurant menu was limited and the food was below par.
Price and location Small elevator
The service was great! The staff made our stay fun and carefree. Clean, updated rooms. Fun atmosphere and a great location. Highly recommended.
Location Room size was extremely small and the maid service was pretty slow--I had to ask twice to get the room cleaned. We checked out four days early and changed hotels.
The bartender was extremely informative, professional and mad very good drinks. Happy hour was nice. The elevator broke and we were stuck for 15 minutes. Also the towel rack in the bathroom broke, however it was promptly replaced. I was incorrectly charged for room flip flops, it was also promptly corrected.
The Hotel staff support Nothing
Nothing. We booked 6 nights, but leaved the hotel immediatly the next morning. All! Awful reception/blankets on the receptiontable; painting works; looked like a caserne! Old, bad smelling;
Very nice pool. Hotel staff was friendly. Booking.com price was different that what I was charged at hotel. Hotel charged about 30 bucks more a night.
The hotel has superb location, cool architecture, excellent restaurant. Rooftop pool is so perfect if you, for some reason cannot make it to the beach. Haveto mention the staff that at all times where so attentive and friendly. Will easily consider this establishement for my next stay in Miami Beach. First floor rooms are slightly disturbed by the nearby lounge room, having live music in the evenings. Ask for rooms on second floor and above or ask for earplugs if you are in bed early.
Gale was very sexy and overall just a beautiful hotel. I loved the design and even the hallways were sexy. The room was awesome and very quiet which was a plus. I also like how the staff is very friendly and even sent a text to ask if I needed anything to make my stay better. I will definitely stay there again! The ice machine was on the lobby level. But others than that no complaints at all. This is an excellent hotel.
The hotel is very sexy modern Art Deco type decore. Full amenities Bar and restaurant on site roof top pool and access to the beach lounge chairs. I would recommend to out of towners and locals looking for a sexy getaway. The hotel has a Collins Ave address yet the vallet is really on James St. A side street a little confusing and having to circle the block a few times battling south beach traffic was not a highlight.
The bed mattress was so, so very soft & it just hugged you night All of the ghost/hidden fees that I was hit with before I checked out & that what asked for in room size bed wasn't there.
Nice hotel and good design When I arrived they only had 1 bed in my room. I had called weeks beforehand to make sure this was not going to happen. I even paid an upgrade fee to get a room with 2 beds since I was on a business trip with a colleague. When they said they only had one bed, they said it was my fault because I used a third party site to book. The hospitality was very poor. They didn't' even make the arrangements to get us a cot.
The place is in a extraordinary location, is very clean and the staff is awesome The doors are so noisy you can listen when the people or the staff cleaning the rooms are around ,the bathroom is a mess with the water all over the floor if you need an umbrella in the beach you need to pay extra you only receive a seat and a towel
The location was perfect, the staff was attentive and the rooms were high tech, modern and comfortable.
Contemporary style and comfort. See through bathroom door.
Loved ALMOST everything about this hotel....GORGEOUS desig- modern yet comfortable (I would like to hire their designer for my entire home), staff (was treated like a king at breakfast on the patio), ambience, location, restaurant, rooftop pool (jaw dropper). Even the music playing in the elevator was "choice"! The only slight disappointment was the room itself. It was severely lacking in furniture and closet space. It was surprisingly sparse. Zero counter space on which to put anything. There was definitely room for a small dresser and a few chairs. Hopefully someone will read this because I'm 100 % certain I'm not the only guest that has felt this way. (The marble bathroom, however, was beautiful with a seductive shower that lured me in for at least 20 minutes! Sorry green people!)
I've stayed at almost every high end hotel in South Beach and the Gale/Kaskades has been by far the best experience. The property, amenities, and most importantly the staff was always helpful and a pleasure to interact with. We will definitely be back soon! I have read the reviews below and wanted to provide insight: yes there is a nightclub on premise, so you do hear some bass around 11:30pm-3am on Saturdays. But you've gotta take into consideration, you're in South Beach, it's a loud vibrant city. You have some music/noise every where on the strip.
Mgt. Concierge attentive. New kaskades rooms with balcony large and modern Handicap room we were incorrectly put into.... 1star. Marble floors r extremely slippery. Almost dangerous.
Clean and well located This hotel wants to be big but falls flat on so many points. For one is loud come night they place a night club on premises with out insulating sound proof , results you can't sleep. They play it big but fall flat in making you feel like your in a lux hotel.
They tried to solve the small problems as they appeared The location and the view are amazing, the decoration and the swimmingpool areas are very unique. A hotel like this should have free wifi: it is ridiculous to have a fee of $15 /day not for the money but for the principle. The rooms are not big; I was in an upper floor but the lower floors are very noisy as there are parties in the hotel almost every night
Just the location and the nightlife "knowledge" of the concierge The Rooms were too old-fashioned. The Bathroom was smaller then 4m2. The elevators were bad smelling. And to have access to the fitness you had to pass through the old linen storage.
The Delano was a beautiful hotel with an awesome pool and atmosphere. The staff was friendly and overall really cool. Great for a one time indulgence. The rooms were a bit small and our floor was sandy upon arrival. The all white decor was ok, but really let you know if something wasn't clean, and unfortunately many things on our bed had stains. As for the prices, they were absurd. There wasn't a single thing that was complimentary here. 30 dollars for wifi for two days, overpriced cocktails, food and drink and the biggest offense of all was the fact that you had to pay more than starbucks prices for coffee in the morning. Seriously not ok for the price you pay for just staying there. Lastly, the sushi bar was just awful, 3 pieces in and we closed our check.
The location is terrific, the outside pool and pool dj is awesome. Plus the lobby is aesthetically pleasing. The rooms are terribly small and all white. Not in a cool way, but in a "one flew over the coo-coo's nest way". VERY LAME for 2014. They need to renovate this property asap. Also, nothing inside the room is clean. The little throw rug in the room had debris and old un-vacuumed crumbs all over. Very nasty.
It was centrally located location for a international Business meeting. The expoense was not justified by the quality of the hotel
This hotel has the most friendly staff who always welcome you back. Best pool, pool bar and DJ experience. The sushi restaurant in the lobby is outstanding. My all white decorated room faced the ocean and had spectacular view of beach. Highly recommend this property. The gym could be upgrade and/ or located in a different part of hotel (it feels like being in the dungeon of the hotel). The cable sometimes goes in and out.
Food superb on the two occasions we had lunch. The restaurant staff very friendly and efficient. Weird smell in lifts. This was probably the cleaning agent but it smells awful.
Great pool, great service, classy crowd
Staff were excellent. Great customer service. Very friendly. Food prices were a bit high.
The location, the pool and some of the staff are great. The rooms are also fairly comfortable even though they are well outdated. This place is the most absurdly expensive place even by south beach standards. It is really pathetic what they charge for food and drinks. If it wasn't for the scenic pool no one would stay here. During our stay the beach club had a pimp soliciting business very loudly on multiple days whom the hotel refused to kick out despite multiple parties complaint. The Delano is a magnet for sketchy characters. The place is surviving off of its reputation and pool alone. Go here if you don't mind being gouged and enjoy the occasional strung out pimp at the beach, but if you're looking for a modern luxury hotel, this isn't it.
I was brought up that if you can't say anything nice, don't say anything at all. I will not ever stay here again.
Cleanliness and comfort. Pool area wasn't welcoming. Snobby attitudes.
Fin beliggenhet på Southt Beach
Beliggenheten er super. Selve hotellet og uteområdene ser veldig bra ut. Dette er stedet for luksus I nydelige omgivelser. Her kan man få alt - hvis man er villig til å betale for det.. For den prisen kunne betjeningen vært enda mer imøtekommende. Servicen føltes mer "ekte" alle andre steder vi bodde. Dersom man er ute etter en koselig atmosfære må man bo et annet sted.
Rimelig og bra med nærhet til det meste - mye for pengene. Artig design på hotellet Litt mere lys på rommene...
Veldig bra beliggenhet, god størrelse på rom og bad. Mer lys på rommet. Gangen hvor air- condition kontrollpanel befant seg var helt mørkt.
Vi trivdes svært godt på catalina hotell. rommet var relativt nyoppusset og fint. Nærmt miami beach og Ocean Drive. Det er en del musikk og støy på kvelds/nattes tid, så hvis man bor i 1 etg. vil man nok høre dette. vi hadde derimot ikke problem med dette, da vi bodde i 3 etg. Aircondition bråket noe fælt når den slår seg på. man våkner av dette, så her kan man nok få til noen forbedringer.
Location was good as it's close to everything South Beach has to offer but that's about it. The hotel rooms are extremely small and cramped and they tried too hard to make it look trendy and there is no full wall or glass between the room and the bathroom so not only can you see the person in the bathroom using the toilet but you can also hear every air biscuit they let out, every wipe and smell it. I mean cmon, first you have tiny rooms that I would expect in a 3 star hotel in NYC but how can you put people in those tiny rooms and leave a completely open bathroom with no walls or privacy... smh. The service was also rough, I think the girl who checked us in said her computer crashed 4 times and we had to spend about 25 minutes checking in which should have taken about 5 minutes. The checking stations had older laptops, they got this whole hotel completely wrong and I would never go back.
Great location Very convenient Quiet Great staff The coffee maker wasn't convenient to an electric outlet
Staff at check in didn't explain things about any features, what was included, or about charges to card
Location, cleanliness, interior design, customer service and price.
Loved the rooms and the hotel location. Staff were very friendly Could use music by the pool
We had a great time very close to Ocean drive and great view over the rooftop at night
Room size was great, bathroom size was great, staff were nice and helpful, beach access thru The Raleigh was easy and convenient (2 chairs and towels included) overall a great south beach experience
We had first class friendly service from all hotel staff. The breakfast included was really delicious. Our room was so great even had a record player we put on Latin music to start our vacation. Great to use the Raleigh Hotel pool across the street on the beach. I will come back. We parked our car at the Lincoln Mall parking garage for 1/2 the valet cost. Loved my stay. Valet parking 42.00
The hotel was very nice! The bed was especially comfortable. We would definitely stay here again. The kitchen was out of service, but only a minor inconvenience.
Nothing Unfriendly staff Small rooms Not worth it for the price
Location is great. Short walk to beach and Raleigh has beach chairs towels there as part of resort fee. Pool is big - lounge chairs in pool which are cool. Good food in restaurant - a little expensive but worth it. Empanadas were excellent. Get breakfast at Rosetta Bakery which is close by instead of expensive breakfast at hotel. Had to pay $19 for umbrella at beach. Asked for early check-in. Arrived at 1:30 and had to wait until after 3 for room.
Beautiful art deco hotel. Awesome pool, pool deck and access to the beach. Great for lap swimming and hanging out. Staff was helpful, really friendly, courteous and prompt. Close to great restaurants and clubs. Dulce, across the street in the Gale has excellent Italian food. Rooms and systems in serious need of updating. Although clean, rooms are fairly small and attention to detail was not great. Worst was the clanging pipes all night long. We had to turn on the fan to overcome the constant banging. We thought it was the elevator but other guests had the same problem. AC barely functioned on last night. The TV had so much static we could not use it and screen res was terrible.
rooms, pool, service
The Raleigh captures the romantic appeal of a classic Miami beach-front hotel, with a welcoming lobby, luxurious pool and friendly staff. However, the guest rooms are tiny and cramped, with claustrophobic bathrooms (and ants in the sink drain) and no fridge or coffee maker. Also, the cost for valet parking ($39/night + tax) was exorbitant, but at least they didn't tack on a separate resort fee to our bill.
Perfect location, beautiful pool. No internet. Very hard mattress.
I have been staying at The Raleigh for years as it had always lived up to its self proclaimed title of the "grand dame" of south beach. Sadly if current management continues in the direction witnessed during my stay over the 4th, The Raleigh as we knew it is gone. Before this last nightare of a stay I would have described The Raleigh as romantic, beach/waterfront, boutique but now I would describe it as having poor service, poor management, poor cleanliness. The interesting part was that everyone working there knew it was awful, it seemed the upper level management/decision makers for the property were off site for the weekend or perhaps hiding as it was that bad. The Raleigh gave a promoter license to utilize the grounds for a two day fourth of July party however did not alert any guests of it. Had we and every other guest we encountered during our stay had known we would have booked elsewhere. It was a nightmare, there was no service for hotel guests, the pool was crammed and dirty/disgusting. There was a DJ with brain rattling base music blasting from morning to night.
Nice "Old Miami" feel to it, pool area was nice with all the tropical palms surrounding It . Good coffee shop and pastries Out door bars should have some mounted fans for customers also not just the bartenders, felt outdoor lounges also could have been nicer with some color to them , white is boring, , a few small shelves in bathrooms would be nice to place your toiletries !! We stayed here and walked to the SLS a block south and sat at their bar everyday was a cool vibe, but I would stay here again !! We did order 2 glasses of wine in the Martini bar area asked for a glass of water also when we order but didn't get it, asked again but same bartender again forgot ??? Either has short term memory loss or just didn't want to do it??we even tipped addition to what is added
I loved the pool! The restaurant was also great the food was yummy and the service was great. I also liked the concierge he was really helpful. The staff in general were really friendly and helpful. The Art Deco feel threw me off a bit as I'm used to staying in hotels that are a bit more modern. I wished that the room had a little fridge to put my refreshments like they typically do at other hotels.
The hotel was close to the beach and had a cool pool area. We took their last reservation of the night at their nice restaurant and despite spending $150-200 on a bottle of wine and steaks, we were told to hurry up and order as soon as we got there because "the kitchen was closing". It wasn't very classy. Our statement at checkout also had some BS extra charges we had to dispute. More hassle than it was worth except for the nice location.
Beautiful pool, lobby, bar and restaurant. Perfectly decent, if slightly outdated, rooms. A very nice place to spend a weekend. Lots of fees and very expensive valet parking only, but I think that's true of all hotels in the area. Their website could be a little more informative.
Such a great location and a nice looking botique hotel. But everything is ruined when the house keeping staff wakes up guests at 8 am by chattering to each other loudly in the halls waking me up 3 times before 9am. I'm the guest so your staffs behavior should not impact my experience. Yes you are a botique hotel so you should scale your service accordingly and know your staffs conversations carry through the entire floor. Don't stay here!!!!
Location! Loved how close I was to everything I wanted to see and experience. I didn't appreciate the size of the bathrooms especially the toilet area. I did not appreciate the fact that there is no parking or even a discount through the hotel. The decor can use an upgrade.
The best was the PH jacuzzi balcony
Great hotel even though some facilities were not available due to refurbishment, we were given a free upgrade as compensation with a roof terrace with jacuzzi
very good location, confort big rooms, pritty hotel staff
The location is excellent and the staff is very nice. The room we stayed in was very comfortable and spacius. If we come back to Miami we will probably repeat this hotel. We liked everything. It helped to have a great time in Miami.