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Aside from everything being over-priced, it's situated in a very convenient location that's a few blocks down from all the shops and restaurants, plus the rooms were extremely comfortable! Everything was nice and CLEAN, staff was friendly, and the hotel is a couple steps away from the beach. Will definitely choose this place again! Over-priced services, drinks and food...and they charged us a $30 resort fee per day which we weren't informed about when we first checked in.
I liked the hotel room layout because it was new and fresh.
Really enjoyed my stay here. The ocean facing room was beautiful and comfortable with a nice clean modern design aesthetic that was very minimal and lent itself to the great view and balcony. The staff throughout was all smiles and everyone seemed to be enjoying themselves just fine. A great location just above south beach to keep you close to the night life and local color but far enough away to be comfortable. I had such a good stay that I booked a second night. Also good internet speeds which was crucial since I was on business and uploading lots of files.
Cheap renovations with premium cost of accommodation. Parking cost is unreasonable. Our first room had not been cleaned after the previous guests. We were switched to a worse/smaller room. There was no acoustic privacy.
The hotel was in a great location with great views. The hotel will nickel and dime you for many different resort fees.
Location, beach access Poor hotel management, and poor service when allocating rooms and requesting guests to change rooms. They tried to downgrade us on the first night (the room was already paid for), and also offered us to sleep at an other hotel on the first night because our room was not available. Not accessible. Swimming pool area: Bathroom at the pool could be the bathroom of a 2 star hotel, and there are no indoor shower.
The hotel had direct beach access, and close to great outdoor shopping, and was a very good value for the money. The staff was friendly and attentive It seemed a little run down, but that was in character for a hotel that was as old as this.
Didn't replace toiletries in the bathroom. Sheets were very rough.
It's right on the beach! Housekeeping staff took my iPhone 6 charger and took the bottles of alcohol that I bought and placed in the fridge. They also took my razors. Also noticed that while they are on the floors cleaning they keep all of the doors open even if they have other people's property in them which makes it really easy for someone else to go in to your room and take your stuff.
all especially in the interior areas the pool area was dirty all time
Management handled room complication well Interesting modern design in room Great beachfront view and access Sea salt hand scrub in the bathroom was amazing Great location and ambiance Our room was not clean and was in complete shambles when they sent us up there at check-in. (Imagine walking into a room that looks like a rock band had just partied there. We were speechless.) The Bellhop did not give us a claim tag for our luggage we dropped off so we had to go identify it in the storage room and the bellhop had the nerve to ask for a tip after. There was a significant amount of blood on the walls between the doors of our room and the room next door (how can you miss that? who is looking over this place??)
I am a former Miami citizen and so I am picky and savvy. The Royal Palm is simply beautiful. The furniture, flooring, light fixtures, landscaping, are well designed and maintained. My room was clean, chic, had an amazing view. Bathroom was modern and lovely. Bed and sheets were comfortable. Your stay includes beach chairs and towels and service (cocktails and food) at your chair. I felt like a queen and was treated exceptionally well by the staff at the beach. I accidentally left my grandmother's ring in my room after checkout and the bellhop mobilized the housekeeping staff to look for and find it. I am so grateful! And whoever is running this place is doing all the important things right. I am a frequent traveler and will DEFINITELY be returning to the Royal Palm Resort. Oh, and you can't beat the location... I requested a late checkout, as I was unsure when I would be done with my meetings, and the gentleman at the front desk smirked and laughed at my request, which I did not appreciate. I do not fault the Royal Palm for this I still feel, despite this individual, I had an amazing experience and I will definitely return.
Overraskende god og innholdsrik frokost til å være USA. Perfekt beliggenhet for Miami Beach.
Beliggenhet Tykke, gamle teppegolv. Dårlig rengjort rom ved ankomst.
Hotellet lå ved stranden. Kort avstand til shopping. God frokost
Beliggenheten, både basseng og meget kort vei til strand
Great pool, great service, classy crowd
This hotel has the most friendly staff who always welcome you back. Best pool, pool bar and DJ experience. The sushi restaurant in the lobby is outstanding. My all white decorated room faced the ocean and had spectacular view of beach. Highly recommend this property. The gym could be upgrade and/ or located in a different part of hotel (it feels like being in the dungeon of the hotel). The cable sometimes goes in and out.
I was brought up that if you can't say anything nice, don't say anything at all. I will not ever stay here again.
Just the location and the nightlife "knowledge" of the concierge The Rooms were too old-fashioned. The Bathroom was smaller then 4m2. The elevators were bad smelling. And to have access to the fitness you had to pass through the old linen storage.
It was centrally located location for a international Business meeting. The expoense was not justified by the quality of the hotel
Food superb on the two occasions we had lunch. The restaurant staff very friendly and efficient. Weird smell in lifts. This was probably the cleaning agent but it smells awful.
The location, the pool and some of the staff are great. The rooms are also fairly comfortable even though they are well outdated. This place is the most absurdly expensive place even by south beach standards. It is really pathetic what they charge for food and drinks. If it wasn't for the scenic pool no one would stay here. During our stay the beach club had a pimp soliciting business very loudly on multiple days whom the hotel refused to kick out despite multiple parties complaint. The Delano is a magnet for sketchy characters. The place is surviving off of its reputation and pool alone. Go here if you don't mind being gouged and enjoy the occasional strung out pimp at the beach, but if you're looking for a modern luxury hotel, this isn't it.
The Delano was a beautiful hotel with an awesome pool and atmosphere. The staff was friendly and overall really cool. Great for a one time indulgence. The rooms were a bit small and our floor was sandy upon arrival. The all white decor was ok, but really let you know if something wasn't clean, and unfortunately many things on our bed had stains. As for the prices, they were absurd. There wasn't a single thing that was complimentary here. 30 dollars for wifi for two days, overpriced cocktails, food and drink and the biggest offense of all was the fact that you had to pay more than starbucks prices for coffee in the morning. Seriously not ok for the price you pay for just staying there. Lastly, the sushi bar was just awful, 3 pieces in and we closed our check.
They tried to solve the small problems as they appeared The location and the view are amazing, the decoration and the swimmingpool areas are very unique. A hotel like this should have free wifi: it is ridiculous to have a fee of $15 /day not for the money but for the principle. The rooms are not big; I was in an upper floor but the lower floors are very noisy as there are parties in the hotel almost every night
Staff were excellent. Great customer service. Very friendly. Food prices were a bit high.
The location is terrific, the outside pool and pool dj is awesome. Plus the lobby is aesthetically pleasing. The rooms are terribly small and all white. Not in a cool way, but in a "one flew over the coo-coo's nest way". VERY LAME for 2014. They need to renovate this property asap. Also, nothing inside the room is clean. The little throw rug in the room had debris and old un-vacuumed crumbs all over. Very nasty.
Cleanliness and comfort. Pool area wasn't welcoming. Snobby attitudes.
Service var top, og særlig utearealet var innbydende.Innvendig virket imidlertid hotellet litt mørkt. Det skal ellers bemerkes at det ved ankomsten til hotellet virket som om de ikke hadde mottatt reservasjonen fra Booking.com slik at de måtte bruke adskillig tid på å få ordnet med rom.
Such a great location and a nice looking botique hotel. But everything is ruined when the house keeping staff wakes up guests at 8 am by chattering to each other loudly in the halls waking me up 3 times before 9am. I'm the guest so your staffs behavior should not impact my experience. Yes you are a botique hotel so you should scale your service accordingly and know your staffs conversations carry through the entire floor. Don't stay here!!!!
Location! Loved how close I was to everything I wanted to see and experience. I didn't appreciate the size of the bathrooms especially the toilet area. I did not appreciate the fact that there is no parking or even a discount through the hotel. The decor can use an upgrade.
God tilgjengelighet til Miami Beach.
Excellent location, close to everything in South Beach. Could have been a sofa in the hotel room, but the bed was good enough for relaxing.
Beliggenheten Første rommet kikket rett inn i en vegg 1m unna. Skuffende når man ser beliggenheten til hotellet. Bør stå på de rimeligere rommene at dette kan inntreffe.
Beliggenheten er super. Selve hotellet og uteområdene ser veldig bra ut. Dette er stedet for luksus I nydelige omgivelser. Her kan man få alt - hvis man er villig til å betale for det.. For den prisen kunne betjeningen vært enda mer imøtekommende. Servicen føltes mer "ekte" alle andre steder vi bodde. Dersom man er ute etter en koselig atmosfære må man bo et annet sted.
Fin beliggenhet på Southt Beach
I could use wireless internet in my room. Full-fledged kitchen was very nice. It was very noisy on only Friday night.
i like the spacious suites, good service and pleasant staff could not view the ocean from the hotel
Nice and comfortable hotel, close to many MB attactions. Helpfull staff. Old furnishing, small parking lot. Noise from near construction.
clean rooms comfortable beds The bartender was very slow
The employees helped us a lot and were, very, very friendly! I recomend! No, I liked all in this Hotel
Location was good, wooden floors in the room, very friendly and helpful staff. The shower unfortunately left more water out throught the tab than through the showerhead. At the pool construction work was in full swing which caused quite some noise, but the sister hotel at the other side of the street was accessible for guests so this offered a good alternative.
friendly staff, good suite with everything You need. Perfect location. The only minus was construction site nearby. But it was not Hotel's fault. Noisy aircon.
Spacious suite, well equiped in the middle of art deco but in quiet setting. Great staff and good breakfast.
Its in south beach, close to restaurants, liquor stores, pharmacies (cvs and walgreens), that lincoln road mall thing, so you really dont need a car. Beach is a block away. Location in a general way is very nice. Pool is pretty big. Employees are nice. Beds were a little on the hard side, water from shower had no pressure, so showering wasnt the best experience either. But i mean, its there, so its not really a big deal. Thats it really. Oh, no complimentary coffee until 11:30 but thats just me being a cheap bastard.
The white exterior w/ the front porch is welcoming and classy Polished staff workers w/ smiles Excellent concierge service from both Monique and Paul Artwork, the rock and roll theme Our Room #305 - just gorgeous The Roof - what's not to love. My fiance and I used it together and when he napped in the room one day, it was a perfect refuge for me to have some alone time. BLT Accessibility to Starbucks and the beach. Loved being "across" from the beach vs. directly on it. Your location is very nice. I do wish we could have a waiver for the resort and valet fees. Other hotels (The Tides) were giving what they call a summer Florida resident rate that also provided free valet and no resort fee. Plus, your pool was under construction. Nevertheless, we decided to pay the extra because The Betsy had the appeal we were looking for.
The staff went above and beyond to make us feel welcomed and took their time to provide information and services. The food at the hotel restaurant was one phenomenally delicious. The decorative bed pillows were dirty and the maintainence people interrupted our stay at least three different times. Lastly the only elevator was small and extremely slow.
Location and food; oclonial style of the hotel internet didn't work for almost 2 days; no business centre; lift failed several times whilst my stay; no bath in expensive room
The staff and service was incredible! We thoroughly enjoyed relaxing on the beach right in front. As well as the roofdeck. The $15 resort fee covers sunchairs, towels and umbrellas on the beach. The location of the hotel is excellent. Close to everything yet in a quiet area. Highly recommend staying here if you are willof to splurge a bit.
good location in South Beach. Friendly and helpful staff. Excellent breakfast. I was charged an extra fee for 'resort fee' plus sales tax for each day which were never mentioned when I made the booking. Seeing that I was there on business and not leisure, it was a waste of money to pay this fee for access to the beach. This should have been stated clearly.
Great location! Right on Ocean Drive and had beach service as well as a rooftop lounge area. The onsite BLT Restaurant is excellent. A classy hotel with small but very attractive rooms (we stayed in the Classic), attractive bar and lobby, and an appealing verandah.
Top side deck was very relaxing and had a great view. Hotel room was extremely comfortable, especially the bed. Love the books they have all over the place.
Kindness of the manager on duty when I left, Mr Cory Randolph. In general, the staff is anyway courteous and kind. Nice decor. Good location. Small room. Windows impossible to be open!!!..Bad information from web and Booking.com about what you have to pay to check in with a dog.
Location and friendly staff. Beautiful ocean front room. Top notch hotel with a very nice atmosphere. Skimpy on the bathroom amenities. Minor complaint overall.
fantastic and courteous staff. getting ice for the room was an inconvenience.
The Betsy Hotel is in a great location. Very friendly staff.
very good location, confort big rooms, pritty hotel staff
The best was the PH jacuzzi balcony
The location is excellent and the staff is very nice. The room we stayed in was very comfortable and spacius. If we come back to Miami we will probably repeat this hotel. We liked everything. It helped to have a great time in Miami.
Great hotel even though some facilities were not available due to refurbishment, we were given a free upgrade as compensation with a roof terrace with jacuzzi
God beliggenhet nærme South Beach. Grei standard for prisen. Servicevennlig betjening. Kombinert frokost-/lunsjretaurant og bar kunne holdt åpent lengre enn 3 p.m. Passe på at det er nok håndkler og toilettpapir på rommene. Male rommene i en ikke så trist grønnfarge.
Hotellet er meget sentralt i forhold til shopping på Lincoln. Hadde vært fint med gardiner på rommet, da kun persienner ikke hjelper mye mot solen - særlig når solen står opp ca 5 om morgenen. Dette gjør det litt vanskelig og sove lenger enn til 5-6 om morgenen ...
Alt for mye STØY!! Lytt og mye trafikk i gangene."Jenteparty" over gangen - folk som løp i gangene kl.03:00 om morgenen og deretter startet med å fylle vann i badekar - slik at vann suste/bråket i rør i lang tid!Sov generelt veldig dårlig disse to nettene og kommer garantert IKKE til å velge dette hotellet ved en annen anledning. Grunnet dårlig luft på rommet måtte vi har aircondition stående på hele natten og den var ikke direkte lydløs for å si det sånn....Prisen var "grei" i forhold til beliggenhet - eneste fordel + at frokosten smakte GODT!!
Med beliggenhet på Miami Beach, var det bare å runde hjørnet for strand den ene veien, og 15 kvartaler med shopping den andre veien Nei
Beliggenheten er perfekt Trenger oppussing av rommene
Location Room size was extremely small and the maid service was pretty slow--I had to ask twice to get the room cleaned. We checked out four days early and changed hotels.
The Hotel staff support Nothing
The service was great! The staff made our stay fun and carefree. Clean, updated rooms. Fun atmosphere and a great location. Highly recommended.
The bartender was extremely informative, professional and mad very good drinks. Happy hour was nice. The elevator broke and we were stuck for 15 minutes. Also the towel rack in the bathroom broke, however it was promptly replaced. I was incorrectly charged for room flip flops, it was also promptly corrected.
The cuisine at the restaurants was delicious. The pool was beautiful and the beach access a plus. The rooms were well decorated and the staff friendly. The location was also great. The rooms were small and there were not black out curtains. So, between the "thin walls" (hearing the cleaning staff banging around in the morning) and the light coming into our room, it was hard to sleep much past 7am. The price for drinks was extremely high and I did not appreciate having 19% added for gratuity before I even had a chance to evaluate the service.
Very nice pool. Hotel staff was friendly. Booking.com price was different that what I was charged at hotel. Hotel charged about 30 bucks more a night.
Price and location Small elevator
Staff was outstanding - particularly te front desk team! Restaurant menu was limited and the food was below par.
Nothing. We booked 6 nights, but leaved the hotel immediatly the next morning. All! Awful reception/blankets on the receptiontable; painting works; looked like a caserne! Old, bad smelling;