Riviera Suites South Beach

I was charged a resort fee after I was told by booking.com I wouldn't be charged anything else after my booking.

The customer support, the rudeness from the staff, the lies about the extra hidden fees when checking into my hotel room.

The only one best thing in this hotel is location, 5minutes to the beach.

The room was small and smells terrible. It had this strong smell of clorine right after I opened the door and the smell didn’t go away when I used AC. AC btw was super old and didn’t work properly so It was always humid in the room. I could not handle that smell and asked stuff to do something with it, they sent me a guy who didn’t speak English who was going just to drop me a screen for AC. But I am not a handyman , come on! Why I am paying for a hotel and suppose to fix something myself. Are you guys crazy??? Secondly, the stuff finally agreed to show me another room and again it had very strong weed smell. So I just stayed there for one night and had to move to another hotel next day. My payment of course wasn’t refunable. The stuff was terrible, so rude and not helpful. They just made fun of me like they didn’t notice any smell. Also the hotel is too noizy and they serve very bad breakfast downstairs! DO NOT GO THERE. I had the worst coffee in my life.