The nice and relaxing environment
View, No working shower, had to pay $45.00 to park my veichle the hotel! I mean are you kidding me, that's like going out to eat, and the paying the restraint to use their bathroom! Then I get up at 6am to get ready for my 8 am meeting, and the shower does not work!!! Unreal, sink was stopped up, bell hop watched me struggle down the stairs with my luggage. Terrible staff and service, if I wanted no service I would have stayed in a day's inn!!
Room, Beach pool No coffee Long wait for breakfast in restaurant Lack of soundproof walls -noisy elevator
Pool and beach are the best part of this hotel. Rooms facing Collins are loud. Traffic noise is awful.
I liked the hotel in every aspect. I will definitely come again... Valet parking...a bit too expensive and longish wait....
Hotel Excelente tudo e perfeito vou voltar para ficar mais vezes
Canceled reservation with one day's notice.
Beautiful place Expensive parking, if you staying in the hotel the parking shouldn't be so expensive
For a hotel right on Miami Beach, the Riu was surprisingly quiet. The bathroom didn't really have a door, just a frosted glass window that didn't totally close. Even though it was just me and my wife, the lack of privacy was weird. The room was definitely a little grungy, and smelled musty.
Euro style, pleasing to the eye. Room was comfortable and we had everything we needed (except for one day when they failed to leave us bath towels). Food availability is a little lacking. We went up to the pool on the top level where we heard we might get lunch. Person shows up once in a while to take your order. Salads and sandwiches. Took a while for it to arrive. Breakfast buffet for $19 was fine. No restaurant in this hotel so you have to cast about the neighborhood for dinner. The bartender at the AC recommended an Italian place a block away that was very good: Cantina 27. And there are restaurants in the Miami Beach Edition hotel across the street. Can't speak to their quality/value. We did not use the TV so can't say anything about that.
Rooms were nice and the pool was nice. Location was close to the beach. Poor service. Also the AC in our room didn't work. For 200 a night in south beach I would expect that the AC would be working properly. Additionally, the room was spendy, although it was expected for a last minute booking, but the hotel charged us an extra 20 dollars for a service fee for some odd reason. Also, there was only 1 server at the pool and she got off at 6. So guests that went to the pool had to go down from the pool to order drinks, which is an inconvenience for how much the rooms were.
Gorgeous, boutique hotel with excellent service! Short walk to the beach. Amazing roof top for watching the sun rise. Truly the most beautiful hotel we've ever been to. It felt like we were guests in someone's beautiful home away from the loud, touristy South Beach. They took excellent care of us!! I will recommend Casa Faena a thousand times. It wasn't a problem when we stayed, but you could hear the other guests walking above our room.
They put me in a horrible hotel gale south beach How do you move someone that paid in full I have never heard of such a thing I am sure they never looked at the hotel they put me at
loved everything about it the view walking distance from the beach happy hour great staff and helpful bathroom lighting was incredible
Our rooms were not available when we arrived. They had been sold. It was late at night. We waited over a half an hour before we were even acknowledged. We had to insist on rebooking us to an equivalent hotel. The process was a disaster and caused us to stay up until almost 2:30 AM. We had to negotiate with the new hotel at check out, to avoid additional charges. Hilton finally covered the expense.
Front desk people and valet very polite... ...Other people working there, not so much. If you are a Hotel employee of no matter what you do, you have to make all the guest comfortable. Let them ride the elevator first for example, or let them go first through the hallway (specially if the guest has suitcases or bags), don't try to cut them off.
Location Poor customer service, first room they gave us was dirty. Staff seemed tat they didn't care