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The staff. Parking lot for $10 next door. Really hated the smell of the hotel just walking through the door!! It was like child Poop!! Really...all over the place, for the 2 days we've spent there...I Don't know if there was any problem or what!It was really discouraging to go to the hotel...Rooms and beds are much smaller than they appear to be on the website!The bed is too soft, u wake up in the middle of the night with back pain...Very noisy door slamming with every entry, could even hear the snoring next door! The bathroom is so badly ! Too big area for the size of the room. Yet the shower is so claustrophobic! But what I really hated about the hotel was the smell...I Am really sorry but I would recommend this hotel.
The best service ever from wonderful staff who really make me feel like a guest instead of a paying customer. That combined with a perfect location for Long Beach make the Varden a great choice. The rooms were a bit small and the window looked onto a brick wall.
Excellent - I coulde not fault the Hotel - Hope to visit again next year!
One block from transit, two blocks from food. Staff was awesome Shower was only thing that was a little too tight of a squeeze.
The staff were super friendly and helpful. Although the design is modern, it is not practicle: 1. The small size of the sink and the shelf above it makes it very messy and difficult to brush teeth or shave. 2. Using the clothes hangers impedes the view of the TV! Finaly, the carpet was not clean. Within an hour of changing to new socks, the bottoms were black.
I have never had better service from any hotel even as a Platinum or Diamond Member of the big chains. The staff made my stay at the Varden nothing less than a pleasure.
Central to downtown long beach and the convention center. This staff here were all so nice and helpful. Orlando and Tracy (I think that's her name, smaller woman with a cute accent) were especially helpful while checking in. Rooms are cozy and AC was cold! They have a cute little lounge area where they offer wine certain hours of the day! I drank an entire bottle my first night. Great experience, my boyfriend and I will most definitely be staying here next time we come for a convention. Shower heads are a little intense. maybe too high?
The very friendly welcome. The location near animated street. The easy parking. Wi-fi service. The breakfast (very limited choice in a tiny room). The washbasin in the bathroom, much too small.
Clean. Excellent staff. Would be good location if taking cruise the next day. Very small room and bed. Noisy door slaming with every entry went on all night long. Downtown location had traffic, sirens, light rail noises all night. Lacks double pane windows to keep out noise.
The rooms are really clean, cosy. Hotel staff's really welcoming and helpful. The price is maybe be expensive.
the staff at the Varden is absolutely incredible. The owner is almost always present, and the staff clearly follows his approach to making guests feel welcome - friendly, full service, helpful. They generally work hard to exceed every expectations. Whether offering a bottle of water, asking how things are going, or helping with printing boarding passes and finding a good restaurant, they make you feel welcome, and ensure that your trip goes smoothly - great service, great renovation of an old hotel, unique property, and close to everything you need (wonderful and diverse cuisine, convention center, big box stores, if needed, etc.) There is nothing to not like!!!
Andrea and the rest of the staff were just great. Everyone tried very hard -- Very tight quarters...couldn't brush your teeth w/o hitting your head on the shelf. Tv too high (but very nice way up there), neck ache like hospital bed. No elevator for disabled people like me-you should definitely point this out on your website. Making a fuss after the fact makes the disabled person feel embarrassed. No bathtub.
The staff was nice to move myself and my family from room to another, due to neighbors smoking weed on a nonsmoking floor. Both floors I stayed on happened to smell tank of weed despite being on a non smoking floor
Upon check in the person at the desk was very friendly. On my first night of the stay, a group of college kids checked into the rooms opposite me & made a noise until after 2am in the morning. I had $75 taken off my credit card incase of damages & I am still awaiting the refund.
helpful staff and the free shuttle
out dated beds
Staff was friendly and attentive. Bed was uncomfortable. No continental breakfast. No fridge.
Every thing was Great..Nice Rooms..Comfortable Beds..Staff were Amazing Resturant at the Hotel closed Early@10:00 Pm that sucks. Need More help in the Resturant area..Only 1 Person working all Bar for them.... I wanted to Jump in and Help LoL...
Location...so glad I chose to stay downtown instead of an airport hotel. Close to water, great restaurants, nightlife etc. The staff was super friendly and helpful. Comfy bed. Keurig in room.
Stayed in a double for New Year's Eve. Upon check in the woman at the front desk was very friendly and quick with the check in as well as helpful by letting us know about the free shuttle that would take us to Pine Ave for NYE! Loved that the hotel provided this!! The room was clean and had plenty of mirrors and outlets which was good when there are 3 girls trying to get NYE ready. Very happy parking was also provided. Though we didn't use it, room had a microwave which was unexpected but a pleasant surprise.
The room was very clean. The location wasn't That desirable
The ceilings are a special artistic treat! Simply amazing It's not in an area you wanna stay but it's close to where you wanna go!
The room was clean and comfortable. Large screen,plenty of room, good internet. The wood floors better than carpet. The ceiling was painted with a mural which gave the room character. This was as good a 2 star that I have seen, and better than some 3's. The towels were not smooth, but rather rough; definitely need softner.
I love that this hotel had wifi! It really helped on my trip
The service was great, the room was clean, the staff was friendly and accommodating! There is also a police station a couple of blocks away. The area is shoddy at best and the clientele was a bit shady --during my stay I saw several people use a room for an hour or two followed by a quick clean up.
Very nice people, close-enough to the Aquarium, etc., parking right in front of the room. Little fridge, microwave, hair dryer. Definitely adequate for our needs. The kid got a kick out of the black light painting on the ceiling. Bed was a little hard, not awful. Could've used a couple extra pillows and the soap is very tiny.
Rooms were okay Mattress too hard. No ice available. Could also use small coffee pots with all the supplies in room. Had to go out and buy coffee in the morning.
Super friendly staff and extremely clean rooms. Will definitely stay there again. Loved having the microwave and refrigerator in the room. Also it was very conveniently located :-) Beds were a little hard and just a few noisy neighbors, the walls are kinda thin.
The hotel is conveniently located and fairly well kept. The room had a refrigerator, a microwave, and a hairdryer. There was also a bathtub, not just a shower. There was also a little table and chairs. Parking was free and fast food and gas is nearby. The area of town isn't great, but it's okay. We felt safe enough. The walls are a little thin, but not too bad. The bedding was just the sheets and the bedspread - though we probably could have got a blanket if we asked. The heater was loud, but worked.
Friendly Staff. Very hospitable. No coffee pot in the room and tried to order food to be delivered with absolutely no luck.
The room was in good condition. No dresser and no blow dryer in room. Beds were clean. Pretty average for 2star hotel. The staff did try to keep an extra $10 from my change. The male staff made me go to the arm to pay him because he couldn't figure out his debit machine. When we came back the female role me my payment was $95. T was 85. then purposely gave me wrong chang
This hotel was in a questionable neighborhood my employees stay here I booked their rooms they very frightened and got very little sleep. There was no hot water and ants in the shower. same as above
nothing i was gross
Location was good.. Room smelled of smoke. Wall paper was peeling off walls. Bath and sink fixtures were old and in poor condition. Furnishings were old and in poor condition.
The location was great, from there I would not recommend this place to my enemy The Management is most unfriendly, the rooms are dirty after cleaning, the bathroom was so small I had to stand in shower to. Close the door. I was so uncomfortable I left a day early.
Nothing, except for a bed bigger than what we booked. The owner is very rude, we have stayed there 3 times now and he throws our paper at us, slides our card so hard it hits the ground. Not to mention the bugs EVERYWHERE and hotwheel sized roached EVERYWHERE, and the most sketchy individuals EVERYWHERE, and that is my childhood neighborhood.. it is a breeding ground for roaches, drug deals, and the most rude people I have ever met. We have done nothing but be the most polite we could be. they on the other hand? I feel, feed off of anger and suffering, Do not bring your children here. they will eat their souls.
Not a Damn thing The crazy lady who sprayed shaving cream and smacked window All night she was insane, nuts,and extremely smelly
Over all wasn't a bad place cheap and had a big bathroom. The costumer service sucked worst manager I have ever met rude and short.
Very clean. No carpet and a faint smell of bleach meant everything was sanitized. Sketchy neighborhood
Pleasant staff. Clean. What we saw on the internet was what we received there were no surprises. For us the location was great and easy access and easy to find. Nice comfortable bed. Parking lot was secure. parking was limited not always in front of room.
It was very clean The front desk guy was a little bit strange and the location of this hotel is not the best one
this hotel was in an area that is riddled with prostitution. the girls worked right out the front of the motel and sometimes used the rooms which had paper thin walls..... the general area was a bit rough.
they had many things that I thought would be extra, but were included. Cookies, water, coffee, and more. the area was a little sketchy, and the staff that checked me in was short with me and unpleasant.
I have been staying in the Tower Motel from 20th Nov to 24th November 2010. I like it specially nice decoration and cleanness. The bed is enough large for single person, a couple can easily sleep properly. The hotel gives morning snacks with 1ltr water daily, this is so good. Only the lacking is slow WiFi connection but I would suggest someone who wanna stay this motel, please ask the motel personnel to give you cable so that you can connect your laptop with web using this cable. Because using this cable the WiFi speed increase little bit. There is a Chinese restaurant near this motel, so food problem can easily be solved. Finally, thanks the authority of this motel and I would request the motel owner to increase the WiFi speed. Thanks
it's clean and tidy and have free snack
Fixing my date of arrival without extra charge. Good service of snacks, coffee, and drink. Thank you so much. It had too much perfume. It would be good if you have little bit of perfume.
Clean, good location
It was a decent room especially for that price. Hotel staff was very friendly and it was quiet. Free wifi and premium movie channels, would definitely go back.
Was a good stay in a clean environment. Large bath area and shower ideal for 2 occupants. Comfortable bed, no problems during visit, parking was provided Lights were bright. No actual complains :)
Restroom was clean and big shower Ac not working, dirty bed sheets, peeled walls, horrible smell. Small room with chipped furniture.
I have a service dog and they were very rude about me having a service dog that did not want him there and they yelled at me and demanded to see his service dog certificate and wouldn't give me my key card in till like presented it to them
YOUR computer sent me a message that i didnt check in, which i knew..BECAUSE I NEVER CHECKED INTO THE HOTEL. But i guess it was nice of you to inform me? Please do let me know the next time the computer can inform me of something else i know. Like, maybe every once in a while it could send me a message that reads : You are reading a message on your phone. You sent me a survey for a hotel i never stayed in. This, I didn't like. Because, if you read over there <-- (are you and that person even in the same department? are you native english speakers? If you are not a native english speaker - are you prepared to go the whole nine yards? Will your performance be sub par? Above par? If par for a hole is 4... what are you gonna shoot? ) so anyway, i never stayed in the hotel. I would best describe the travel eagle inn hotel as a place i have never stayed. as evidenced by the email you sent me that told me i didnt check in. after i never checked in.
- Modern room decor - Big, clean bed and linens - Our stay was about $75/night, cheaper than most around while being comfortable - Room included two bottles of water and a couple of snacks - Room was tiny, bathroom door couldn't quite open all the way without colliding with the toilet - Not enough parking. There are at least two rooms per parking space, but we found street parking on the block.
Clean, cheap simple Rough industrial neighborhood. Bad parking. Small room