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The hotel is literally next to the train station. We booked a family room, which turned out to be 2 adjoining rooms with 2 bathrooms, rather than a big family room or 2 connecting rooms. Our children were old enough that this turned out fine for us, but those with young children should be aware of this.
They didn't give me my booked room and relocated me to another hotel instead. They offered to cover the cost of the night due to this unfortunate event and afterwards they stood down their original offer and refused to refund the money I paid for the room in advance.
i ask to clean the room from mosketo but came light to clean the rooms and i ask about the A/C not coold
The position was excellent and we particularly appreciated the free pass to all Geneva public transport. There was a very noisy conference group during our stay who congregated outside our room near the lifts on the 4th floor in the early hours of the morning. The action taken to address our complaint was slow and ineffective.
Amazing view of the lake and mountains from our 6th floor room. Easy access to transportation.
nice placement, nice breakfast as for Geneva - no russian tv channels seems at least strange (RTVI is not russian channel) guess management should switch to 1st channel (ORT). Windows in room was weack - sounds like trucks are passing through the room.
the staff was very friendly and was quick to response to problems 1) our room was in the non-smoking floor but contrary to the fact that when we entered the first nite - it strongly smelled cigarettes. the room spray and the scent didnt really kill the smell that nite. Furthermore, we had a family room that is located by the corner facing the station - it was so noisy
Due to the inclement weather we chose to book our evening meal in the Hotel restaurant only to be told after booking they were serving a limited snack menu which was prepared/served very badly...not good enough for a Hotel of this standard.
Nice furniture, quiet. Very small room.
the rooms that the breakfast not incloded with the price of the money
Et hotell i "øvre mellomklasse" med utmerket beliggenhet rett ved Jernbanestasjonen. Fantastisk utsikt fra frokostserveringen i 8. etasje. Kanskje et noe bedre serveringstilbud i lobbyen.
Jeg likte beliggenheten, den var sentralt og passet til mit formål. Prisen var bra og servicen sikkert verdt prisen. Renslig og vennlige personalet. lange frokost timer, det er bra. Jeg savnet rom med dusj, ikke bare badekar. Det ville ha passet bedre for meg.
utmerket rom og beligenhet frokostrommet=kafeteria
Bra beliggenhet, behagelige og store nok rom til å være byhotel, trivelige folk og gratis nytraktet kaffi på rommet trekker opp En bedre gym, spesielt med fungerende kardio-apparater, som tredemølle
Hotellpersonalet er serviceminded, korrekte og vennlige. Hotellet er sentralt plassert i Geneve med kort avstand til offentlig kommunikasjon - en stor fordel. Atmosfæren er rolig og avslappet. Frokosten er passe "porsjonert", hvor en kan velge i en del varianter av pålegg; tilstrekkelig.
Har hatt opphold på Auteuil ved flere anledninger, både som enkeltfamilie og flere familier sammen. Erfaringene er utelukkende positive. At hotellet tidvis også kan oppvise gunstige pristilbud på opphold er et absolutt pluss - det er forøvrig mye å velge blant i Geneve.
Some of the staff at both the reception and restaurant were not as helpful as expected and had an attitude as if doing us a favour even to answer to us
services like the spa and free internet, location in the city, nice room, friendly staff
Good hotel, good breakfast, quite good services.Close to the Leman lake. Cold atmosphere.Weird surroundings.
Location, room size Service at the breakfast could be improved
We liked the Novotel Geneva Center hotel, the location was good, easy 10 min. walk to old town across the bridges. We staid in Novotel Hotels before in Bern & Munich and the are all well appointed and offer great services and pleasant stay. We like the rooms and our 5 year old daughter had her own comfortable bed and breakfast was included. Walking distance to the train station (less than 10 min.). There was a bad smell in the toilet room, but it wasn't so terrible. Overall every thing was great. If we are in Geneva we will come back to Novotel.
Both rooms booked were double occupancy but on more than one occasion only one cup and one milk supplied. Requests for an additional cup was ignored on one occasion, needing a repeat phone call to reception.
The staff was incredibly nice! I've been upgraded which is always pleasing.
quiet and comfortable no restaurant or bar by 2100hrs! Only expensive room service - a rip off and not at all socially welcoming.
Friendly and smiling personel at the reception ready to help you .
location is very close to everything Staff unfriendly
staff support, care of the gustes cooling system (there is no Air condition)
The location, friendliness and superb help and response of the staff
Comfort and ambience. Should have advertised the fact that the restaurant was closed until 25th Aug.
Location and friendliness nein
At det ligger sentralt Det var en slags vifte på rommet som ikke virket så det ble veldig varmt på rommet om natta.
Kort vei fra togstasjonen, midt i sentrum
Very good location, decent breakfast and spacious rooms. Internet was not working and the staff was not helpful in making it work. If you rely on internet for your stay this is not the right hotel for you.
Svært sentralt i forhold til byseverdigheter og alle transportmidler. Fikk transportkort på hotellet som gjalt for buss/tog/trikk og båt; svært bra! Svært dårlig service i resepsjonen når vi kom og gikk iløpet av dagen. Ikke et smil. De så ikke opp og hilste, dette reagerte vi svært negativt på. Personen (mann) som sjekket oss inn var imidlertid svært hyggelig og imøtekommende.
Nærhet til jerbanestasjonen i Geneve Fikk rom uten air-condition, ikke mulig å sove siden vi fikk rom i øverste etasje.
Fin hotel, bra standard, bra service. Gratis internett en pluss. Litt dyr frokost, men du behøver ikke spise
Hotellets beliggenhet,komfort og service likeså. Frokosten var god og personalet var hyggelige og hjelpsomme.
The confort of the room the efficiancy of the staf the restorant was very good for breakfast and diner the location is very handy you can wall to every where in the town Nothing that I can recall
The staff were all exceptionally helpful. The bar was delightful and the breakfast excellent. The lobby decor is a bit strange....
Everything was perfect, but very expensive, personnel very polite and welcoming, very well trained, smiling, warm.The effort done to memorise the name of guest is very nice, I felt that personnel of the hotel was so much good, every one knows his job perfectly.It was a real pleasure staying at this excellent hotel.We was upgraded to a bigger room, and we apreciate it. I have some comments on internet which is not free, and very , very expensive, 35 CHF is a lot for 24 hours, usually when I travel in 5 stars hotels around the world, it is free.They should make it free considering the nightly rates 765CHF. Spa treatment excessively expensive, 860 CHF for 2 massage & 2 treatment is huge, breakfast 96CHF is absolutely out of the standard. Finally for the money we paid the quality of the tissue paper in the room was less than poor, and the mini soaps was not changed during our stay for 4 days!!, they really should have bigger soaps if they dont change that offen. I hope they will do an effort on the different comments I made, I really would like to get back to this hotel in the summer maybe.Regard
the room was quiet cold and noissy because of the aircondition what i could no close....
a luxury hotel, deserving of its membership in Dorchester. Extremely kind staff. For the price, ought to include a nice breakfast as in other Swiss hotels we stayed in.
All the hotel staff called me by my name since the moment I arrived. Location is excellent, but it is not the best in the city. With the same price I could have got better.
The staff was outstanding. It is exactly what you would expect from a hotel of its reputation. The food was way over priced, and not very good at all. The very same reason we chose the hotel turned out to be its downfall. It was New Years eve and we just wanted to walk 1 block to the lake, and my husband got pick pocketed. Afterwards we were advised that is not safe at night to leave the hotel. That defeated the reason we chose the location in the first place. Did I say how bad the food was?????
Convenient location Noise and vibration from electrical unit behind bed
Det er rent og pent, bra beliggenhet midt i sentrum av Geneve (rett bak jernbanestasjonen) men uten for mye støy. Hyggelige ansatte. Gratis trådløs internett. Ikke stikk-kontakt i nærheten av pult - ikke så praktisk når man må lade datamaskin samtidig som man jobber.
Hotelet svarte overhodet ikke til forventningene da det ligger klint intil hovedjernbanestasjonen i Geneve. Mye støy og særdeles utrivelig beliggenhet. Bildene som benyttes på nettet er forvøvrig manipulert. Kan ikke anbefales til noen !
Det lå svært sentralt til, like ved jernbanen. Det var ikke støy fra toget. Det var dårlig med engelsk talene i resepsjonen. Jeg bodde i leilighet utenfor selve hotellet, og fikk derfor ikke benyttet facilitetene som selve hotellet hadde.
Grei frokost For kort seng
Fantastisk trivelig forkostsal/resturant - artig dekorering av kjedelige flater.
Excellent location close to the Cornavin train station, and yet I enjoyed a very quiet room.
very convenient location (close to the station), good value for money for Geneva breakfast a bit sober
The location was good. The room was spacious,clean well fitted out.
The beds were two singles put together as a double but still made up as singles which for the price of the hotel, is unacceptable is you are paying for a double. Beds were far too soft too. Overall hotel was in good location but expensive.
Close to train station People at front desk
It was a great location for travel. Train station is right across the street yet the rooms are very quiet being on a main road Bus stops are right there and you can walk around very easily if you know the city. Price was not bad considering that you are in Geneva. Staff was always very helpful and friendly. Breakfast was a bit disappointing. The rooms are a little tight, but that is to be expected in Europe.
Flexibility of staff n/a
Familiarity from previous stays
The location was great, very near to the train station.
Quality price ratio is not very high, but this is due to the price levels in Geneva in general
Nice comfortable room and conveniently located in Geneva. There was no iron in the room, there was, however, laundry service. Also there was no music on the tv.
Location & the room was perfect They need a better lift
The fact there was no traffic noise ,yet you are right in the heart of the city. For me this is a very big plus point.Another plus point for me is a comfortable bed. This was excellent.
A very nice hotel..comfortable bed and very clean Breakfast buffet was very basic
Proximity to the old town and friendly staff Noise, rooms are not noise proof. You hear people walking in the corridors, doors banging at odd hours of the night.
The location is great. It is close to the train station and close to old town. We stayed in a "duplex suite". On the internet it is shown with a loft. The only thing in the loft is a shower and vanity. Downstairs the bedroom is tiny, and although it is called a suite, there was no sitting area. We had to sit on the end of the bed or on the steps leading up to the shower.
The staff was very friendly and helpfull. The elevator does not reach the 7th floor and I had to walk up the stairs to reach my room.
The room was great. The location was great. They neglected my early-moring wake-up call despite the fact that I double checked it. I would have missed my flight home had I not set the alarm in the room.
This is a nice hotel near the train station. Friendly staff. Large rooms for Switzerland. Location not too exciting but convenient. Like much in Switzerland it is very expensive.
Large room,. Clean and refurbished to an high standard. Staff gentle and very helpful
The hotel was impressive from the initial check-in by the attentive staff, the helpful advice about shopping, and restaurants, and general friendliness I thought the breakfast was sparse, eespecially for the price