The room was comfortable and nicely decorated, the smily and friendly staff, location is a bonus, the pool area is beautiful and the other facilities in good condition and easy access. Amazing views and well looked after gardens. Internet Access prices - it's a 5 star hotel, sure they don't need to make a business also from something that in these days is so easy and cheap to get and free in most other hotels in Madeira. Not enough plugs in the room are in very difficult places.
The architecture is beautiful, the swimming pool and sunbathing area are extremely nice, the employees are extremely friendly etc.. Three minor points: 1. the cost of consumptions at the pool area is high (6 euro for a long drink). 2. the fact that you hear the noise of the upstair neighbours peeing in their toilet 3. The average age of the guests is high ! It looks like a retirement house (of course they can pay the price)
The localization near the city center (you can go by foot). The excellent piece of architecture by Niemeyer. The pools (inside and outside) and the Spa. Breakfast is absolutely complete. Prices of bar/restaurants are reasonable. Could have parking car facilities nearby free of charge.
Very convenient to Funchal compared to most other top hotels. Alert and helpful reception and other staff. Infinity pool. Design features are interesting. Seating in breakfast restaurant looks good but is rather uncomfortable with poor back support.
service oriented staff rooms are a little small.
an amazing piece of architecture
Spa break A little disappointed that we weren't warned of building works at the nearby casino which was directly opposite our room. These were rather noisey and disrupted the peace and quiet we had headed to Madeira for.
Excellent hotel, very beautiful interior, perfect breakfast for various taste, large and comfortable rooms, warm hospitality of personnel
View was nice, so was pool and breakfast. Really was the best choice for us. Easy on/off from #1 and #2 bus and the aerobus to airport (stop 18). Room has fridge and little kitchen. Staff was not the friendliest on check in and tried to "give an upgrade" to a bigger room with no view when we paid extra for a room with a view. Had to wait until almost 3 pm to get into room.
The position of the hotel and the room the view was fantastic and the food was very good none
breafast some days very very windy the outside the swiming pool could not be used a kind of a wind protection would for sure help.
Right next to Poces do Gomes
We had an excellent stay at the Golden Residence. The hotel and rooms are in very good condition, the staff is very nice and helpful (especially Hermes :-) ). The location is very good, near the seaside and the promenade on one side and next to the big street (Estrada Monumental) on the other side, with a very nice shopping on walking distance. The food of the restaurant is very good and we had a small but well equiped kitchen in our room. The indoor pool, jacuzzi and sauna were well maintained and offered a nice break on cloudy days.
The receptionist Debora is absolutely fantastic. She has answers on every single question regarding hotel/ Madeira/ Porto Santo everything was perfect
Kunne bare slappe av. Ingenting å iritere seg over ! Litt høy kostnad.
Beliggenhet. Selve hotellets fellesareale. Hadde store, lyse rom Skulle ønske at det var flere heiser, da vi ofte måtte vente ganske lenge.Maten på Gallo d'Oro restaurant var skuffende. Vi var ikke info. om at det på lørdag var fast meny og ikke a la carte.
Very hard matresses and cushions in the beds.
We liked the food and cleanliness of the hotel. The staff were excellent/ The size of the bathroom and the lighting was poor in the room. I use contact lensess and we like to read. The leaves in the Quinta pool.
Excellent location, comfortable,spacious room, very friendly and helpful staff.
Great ambience, a friendly, relaxing, unpretentious hotel with a good value restaurant and welcoming bar. The buffet breakfast offered an excellent choice of fruit, cereal, hot and cold food.
The quiet atmosphere allowed for excellent sleep. No busy roads nearby. Good buffet breakfast with plenty of choices.
excellent accomadation and food insects in the garden
We liked the overall atmosphere and good location for town. Also it was very quiet with friendly staff.
location to centre of Funchal Facilities are getting in need of refruishment
Comfortable, spacious room; excellent buffet breakfast, superb location for access to town and restaurants. family atmosphere
Excellent views,clean spacious room (junior suite) None
comfort,good food, good staff, relaxed atmosphere. no.
This is an exceptional hotel which we booked at a great price. The room was spacious and had a nice view with a nice veranda. The staff were very friendly and helpful and quick with checking in and out. The rooms were clean but not what you would expect from a 5 star hotel. It is not in the centre of Funchal but in Lido which is about a 20-30min walk away but it is in the nicest area of Madeira with shops, restaraunts and buses close by into the centre of town. It is overall a fabulous hotel that if you get a chance to stay at when they offer these great rates you should absolutely take the opportunity to do so! Everything was almost perfect except for the cleanliness. It is a very clean hotel however the cleanliness is not as one would expect from a 5 star hotel!!
A comfortable brand new hotel with excellent facilities and a varied and tasty buffet breakfast. Lots of restaurants nearby and other facilities (supermarkets, car hire, travel agents). Even the rooms without sea views have a fairly good view of the sea! It is a little further from the centre of Funchal than I had thought - however for €3 for 3 days you can get a bus pass and lots of buses pass close by the hotel.
it was so good I will return again no
It is a good hotel, the stuff from the reception is very kind and helpful. The view from outside pool is very nice. We didn't like the noise that came from outside. They said that it comes from a power generator which was located on that side of the hotel. It is not a good excuse for an 5* hotel especially because we had made the reservation with 6 months before. It's hard to belive that the room we've got was the best they could offer at that time. We had paid a partial see view room but we couldn't enjoy the view from the balcony because of the noise :( ...
An excellent hotel, but the holiday was spoiled by the aforementioned lack of spa and leisure facilities. The main reason why we chose this hotel, and not mentioned in your advert. See above.
A free upgrade to a suite is always a good thing ;-) Staff at the Spa was exceptional! Hotelstaff at diner was less polite. For a 5 star hotel most of the staff doesn't go "one step further"
Excellent value for money, very clean rooms, very friendly and helpful receptionists, excellent location
This is a new hotel and everything was fine, altough there were some facilities that were still closed (gym, spa).
We had a wonderful suit with a fabulous sea view. Buffet breakfast had a huge choice. We opted for the half board option - great dinner, very good value, high quality of food Nothing
location, breakfast, service, beautiful and stylish, nice city view stylish sometimes at the expense of practicalness (e.g. door handles and shower gel tube created to break your nails)
The visual excitment that awaits you at this amazing Designer Hotel in the heart of Funchal is only surpassed by the Excellent Managment and very attentive Staff - having stayed at other 5 star hotels in Maderia The Vine is definitly our favourite.
Everything...The room was fabulous, big, confortable. It´s the state of the art. Very modern. On the first night there were some noises caused by the electrical system, but they upgrade us to a suite and only charge half for the first night. We love it and recomend it. Nothing.
Perfect positon in funchal for site seeing, restaurants and shops never needed a taxi
superb design, heated roof pool, air conditioning not very effective
Helt ok hotell til bra pris
Tivoli Madeira lå fint til ved havet. Det var god frokost på dette hotellet, og lett å få plass på solsenger ved bassenget. Badet var fint og praktisk med adskilt dusj og badekar. Interiøret og møbler på rommet var ganske slitt og hadde trengt en oppussing/fornying. Utvendig trenger dette hotellet også minst et malingsstrøk på veggene. Nabohotellene var mye finere!
Large hotel with three swimming pools (two outside with sea water), good health center with all facilities (gym, jacuzzi, swimming pool and scotish shower) were free of charge; tennis, billiard also not extra charged. Location: beautiful ocean view and rocks, close to Funchal center, many restaurants nereby. Standard room is large enough. Breakfast could be better for 5 star hotel, served fruits are not that best, only pineapples were good; slow service for coffee and tea; only in the end of stay we found a chef who makes fresh cooked omelets and it was a tough luck to catch him and order for yourself. No ocean promenade nearby.
The service and staff were truly excellent. Great rooms and excellent breakfast
0verall facilitites were excellent A bit tired, lifts were very old and unreliable we were on 15 floor
Very good location, just over the sea, the swiming pool area is very nice and the access to the sea makes the difference. Poor breakfast for a five star hotel
Compared to the volume of the hotel, the number of parking lots was too little. Very often we were forced to look for parking lots outside in Funchal - which is not really funny or easy. All of those had to be paid and the parking time very often was limited. So if you'd like to rent a car, it is advisable to rent cars via the hotel or rent them only daywise.
Very good five star hotel, the area is perfect, not so far from the center. The breakfast and the dinner should be improved. A luxus hotel deservs more.
Very close to city center, very close to port/ harbor if you want to take a cruise. Great views from our pool side balcony room, free Wifi and free intrenet in rooms where internet available. Very nice bathrooms with heated floor and towel holders. Many close good resturaunts and a supermarket right outside the hotel front doors. Every night at about 2am or so, they would turn off the central A/C, so it would only blow regular, not cool air into your room. By 4 am the room was hot and every night we would wake up and have to open the balcony door for cooler air. A little dissapointing for a 5 star hotel.
everything was excellent salt water in swiming pool
The hotel was impeccably appointed and maintained. The views were breathtaking and the surrounding gardens were amazing. The restuarants were upscale but reasonably priced. Everything we needed-pools, bar, entertainment and restfulness were in place.
Lovely staff. Friendly & helpful. Beautiful hotel & garden & new pools are great. No
Fantastic hotel. Big, beautiful rooms. Close to center of Funchal. Very friendly staff. The morning coffee is unbelievably bad.
The hotel staff was especially courteous and helpful (front desk, bar, etc). Very nice spa & pools. The bar and restaurant are also in line with what you would expect from a 5-star hotel (lovely dinner, and excellent breakfast buffet). Much more charming hotel than the neighboring huge complexes.
I liked the very helpful and friendly staff in the hotel. The service was excellent.
Very friendly and helpful reception, very polite staff. Room was very large and clean, the bed better than at home.Breakfast substantial and four course dinner better than we expected, enough variation. Bar and terrace elegant. The atmosphere relaxed. The view from our balcony could be a little better. Outside pool quite small. Service in restaurant some times too rapid - four course dinner in one hour!
Excellent hotel catering for adults wanting to be pampered and relax in their top quality facilties. Staff extremely customer friendly; they are like a family and make guests feel part of that. Honestly can't think of any.
Large room, quiet, friendly staff None
Front of house staff are very friendly and professional. The spa was great - fab massage, but the outdoor and indoor pool were cold even though heated. Breakfast was ok, dinner was rushed and the goan specialities were far too hot [we have been to goa and nothing was that hot]. Room comfy and clean. Much better food and service at Da Forte restaurant in town.
Hotel with a beautiful view to the bay.Try local vines and liquers in the bar.Breakfast is also very good! No.
The view was great to the Harbour. Was quiet noisy from cars,and the ambulance service near to the Hotel.
Good position near town center The information in the reception about buslines etc. was very poor. Heavy noise from traffic and day-and-night-barking dogs at neighbours
The hotel was very well situated (just 10 minute walk from the marina) and was excellent value for money. It was also very comfortable and clean. No negative points
Views of the hotels, Modern hotel. All the staff is well organised and friendly, yet discreet.
Just a very good hotel for the money It's a little awkward to find and actually get into with a car with the one way systems
Free breakfast was good with lots of variety. The room was clean. The decor was really good. Also, it was easy to spot the hotel driving because the design was different from the rest of the buildings in Funchal. Overall a great hotel. Free wifi worked well within the limited area of the lobby and pool deck. However, the constant need (every 30 minutes or so) to log-in with both username and password of "guest" on my portable device was frustrating at times, and, in my opinion, served very little purpose. But, it was free... so can't really complain too much, right?
View. The hotel needs a complet refurbished. It´s being old.
Breakfast was very good SPA should be open later then 7pm
Very clean and comfortable with impressive views. Unimaginative breakfast without any proper coffee.
Our room was well equipped and the gardens and swimming pool areas were very nice Kettles which took ages to boil......electric kettles would be better
Huge room, kitchenette, fridge, good lights and great location. the AC didn't seem to work or I didnt fully understand it.
It was really nice surprise that the room had a small kitchen. Nice view from the window. Near the hotel you can find shopping center which open till the late evening. staff in restaurant might be more polite. Breakfast was super, especially grilled banana!
Good and relaxing atmosphere. Services are working properly. Very kind personnel. Only small minus in room - extra bed was not so good that it should be in four star Hotel.
I liked the good environment in terms of familiarity with the staff. I didn't like the smell of the apartment (related to canalization, drain waters?)
- Studio quite big - indoor swimming pool in rainy days - sauna - free bus to/from funchal - beside big shopping centre - several option for food and restaurants - excellent value for 41e per night (i would not pay anything more than this) - very dirty - they didnt hoover/clean my room on second day, just made up the bed - some studios dont have double bed - tv in living area of studio, impossible to see from bed - indoor swimming pool very old - steam room never works - not a 4* hotel, maybe a good 2* or a poor 3*
Room quite big, as it was a studio.Indoor swimming pool,although not as good as for 4 star hotel,was a plus in rainy days.Liked the free bus to city centre. Definitely not a 4star, but more of a low 3 star.however,for 41 euro per night,i think it was great. Room and toilet very dirty, plenty of hair everywhere (floors, walls, toilet etc.). Breakfast with not much choice. Definitely not a 4star, but more of a low 3 star.In the studio,no tv in bedroom,but only in living area.
value for money was excellent. it had excellent conditions, nice inner pool, great outside pool, bedrroms had space, the view was nice, it has a great location, just in front there is a shopping area, and across a nice ocean/ natural pool area with great restaurants. great service and nice people. garage was 3 € extra per day. wich some how i only find out there. even with this, the price was excellent.
Hotellet har en avslappet og hyggelig atmosfære, en nydelig hage med planter, kafeteria og basseng og egen utgang til strandpromenade. Ikke utover at det er nødvendig med mer enn en PC til felles bruk!
God atmosfære, god mat, god service - og ikke minst viktig for oss: sentral beliggenhet flere internett maskiner - en pc fordelt på alle gjestene er i minste laget
Beliggenheten. Nærheten til sjøen, promenade og gamlebyen. Ellers var hotellet staselig, rolig og hadde en rolig atmosfære. Min kone spurte resepsjonen om en tepose en kveld. Vakthavende spurte da om hun var "regulary guest". Det var vi ikke, og da kunne vi ikke få en tepose. Dagen etter stjal vi en tepose i frokostbuffeten, men den ble ikke benyttet, så vi har ikke rapportert det uttaket. Svaret fra resepsjonisten var så surt at vi burde sagt at vi aldri vil bli noen "regulary guest" ved dette hotellet.
Veldig bra hotel som fungerte bra. Manglende internett på hotelrommet
Convenient location with a short walk into town. Good reception service, nice view from rooms at the front of the hotel. Weather excellent, lots of trips available, especially walks. Cars parked directly outside entrance. No sun on the pool area in the afternoon, it was November though.
staff was friendly enough noisy and distant location; the facilities and services are for 2* rather than for 4* hotel; we booked room with sea view and balcony - however the view over the sea was quite limited, because the hotel is far from the shore and the balcony was practically missing - 15 centimeters!
svimming,jaccuzi, piano bar
Hotel was very convenient, located close to center and we used it as resting place after spend beautiful trips in Madeira. Room was very large, clean and compfort. Vrey good bathroom and air condition. Nice swimming pool sauna and jaccuzy. Excellent breakfast Internet point is expensive and not efficient just single dark point. Services are too expensive contrary to the room price. While aircondition stooped working on Friday night they had no solution, ( to our luck it started working later)
friendliness and helpfulness of all staff some difficulties with car-parking