Due to the inclement weather we chose to book our evening meal in the Hotel restaurant only to be told after booking they were serving a limited snack menu which was prepared/served very badly...not good enough for a Hotel of this standard.
They didn't give me my booked room and relocated me to another hotel instead. They offered to cover the cost of the night due to this unfortunate event and afterwards they stood down their original offer and refused to refund the money I paid for the room in advance.
nice placement, nice breakfast as for Geneva - no russian tv channels seems at least strange (RTVI is not russian channel) guess management should switch to 1st channel (ORT). Windows in room was weack - sounds like trucks are passing through the room.
Nice furniture, quiet. Very small room.
Amazing view of the lake and mountains from our 6th floor room. Easy access to transportation.
the rooms that the breakfast not incloded with the price of the money
The position was excellent and we particularly appreciated the free pass to all Geneva public transport. There was a very noisy conference group during our stay who congregated outside our room near the lifts on the 4th floor in the early hours of the morning. The action taken to address our complaint was slow and ineffective.
i ask to clean the room from mosketo but came light to clean the rooms and i ask about the A/C not coold
the staff was very friendly and was quick to response to problems 1) our room was in the non-smoking floor but contrary to the fact that when we entered the first nite - it strongly smelled cigarettes. the room spray and the scent didnt really kill the smell that nite. Furthermore, we had a family room that is located by the corner facing the station - it was so noisy
The hotel is literally next to the train station. We booked a family room, which turned out to be 2 adjoining rooms with 2 bathrooms, rather than a big family room or 2 connecting rooms. Our children were old enough that this turned out fine for us, but those with young children should be aware of this.
Jeg likte beliggenheten, den var sentralt og passet til mit formål. Prisen var bra og servicen sikkert verdt prisen. Renslig og vennlige personalet. lange frokost timer, det er bra. Jeg savnet rom med dusj, ikke bare badekar. Det ville ha passet bedre for meg.
utmerket rom og beligenhet frokostrommet=kafeteria
Et hotell i "øvre mellomklasse" med utmerket beliggenhet rett ved Jernbanestasjonen. Fantastisk utsikt fra frokostserveringen i 8. etasje. Kanskje et noe bedre serveringstilbud i lobbyen.
Location and friendliness nein
staff support, care of the gustes cooling system (there is no Air condition)
Comfort and ambience. Should have advertised the fact that the restaurant was closed until 25th Aug.
The location, friendliness and superb help and response of the staff
We had a great time, the staff were very helpful, the food is exellent, the room was very light and comfortable. In general the hotel was a very pleasant find The only thing which did not score high was the veiw from the window. It was overlooking the concrete part of the internal garden
convenient, clean & good size bathroom
Staff were above average. Room size was good. Significant mistakes on the bill (>100CHF). Staff checked, agreed they were mistakes, and removed without problem to be fair, but surprising they'd got on there.
The spa is excellent and the staff was very polite and proffesianal.All over the hotel is very good.
the attention of the staff to their guests
Everything. It was wonderful. No
The restaurant (Indian) was oustanding food and service. The rooms whilst on the small side are excellent, and have the best beds, bathrooms etc. The entertainment (tv) had multiple channels in a variety of languages rather than just bbc/cnbc etc.
Staff was friendly, knowledgeable and helpful
The hotel staff was prof and has the sence of perfect hospitallity
Fin hotel, bra standard, bra service. Gratis internett en pluss. Litt dyr frokost, men du behøver ikke spise
Hotellets beliggenhet,komfort og service likeså. Frokosten var god og personalet var hyggelige og hjelpsomme.
The fact there was no traffic noise ,yet you are right in the heart of the city. For me this is a very big plus point.Another plus point for me is a comfortable bed. This was excellent.
Location & the room was perfect They need a better lift
A very nice hotel..comfortable bed and very clean Breakfast buffet was very basic
The room was great. The location was great. They neglected my early-moring wake-up call despite the fact that I double checked it. I would have missed my flight home had I not set the alarm in the room.
The location is great. It is close to the train station and close to old town. We stayed in a "duplex suite". On the internet it is shown with a loft. The only thing in the loft is a shower and vanity. Downstairs the bedroom is tiny, and although it is called a suite, there was no sitting area. We had to sit on the end of the bed or on the steps leading up to the shower.
Proximity to the old town and friendly staff Noise, rooms are not noise proof. You hear people walking in the corridors, doors banging at odd hours of the night.
This is a nice hotel near the train station. Friendly staff. Large rooms for Switzerland. Location not too exciting but convenient. Like much in Switzerland it is very expensive.
Large room,. Clean and refurbished to an high standard. Staff gentle and very helpful
The hotel was impressive from the initial check-in by the attentive staff, the helpful advice about shopping, and restaurants, and general friendliness I thought the breakfast was sparse, eespecially for the price
The staff was very friendly and helpfull. The elevator does not reach the 7th floor and I had to walk up the stairs to reach my room.
Good room and efficient staff. Also, good location.
- good quality, good positioning, personel is friendly and efficient - breakfast: might be a point of improvement, personel is a bit shy and dry: should offer the possibility of two breakfast (one with full buffet; one with smaller choice and smaller price!)
clean, refurbished improve breakfast
clean, quick reception, quiet and near to the railway station. I did not like the fact that the entrance to my room was on the same floor as the breakfast room
The hoteL is located at the good location and room is clean and comfortable. We enjoyed.
middle of the city and clean, staff were very nice and highly recommended. Rooms are small and clean but that would do it.
Pleasant , helpful staff . Well situated for tourists None
really in the down town, just beside the river and a Starbuck coffe a part of the stuff (not all) was a little rude with my wife.
The great location. Big junior suite. Nice design and good staff. no room service, no good restaurant in the hotel
I m used to I m going to this hotel more than 25 years
Det er rent og pent, bra beliggenhet midt i sentrum av Geneve (rett bak jernbanestasjonen) men uten for mye støy. Hyggelige ansatte. Gratis trådløs internett. Ikke stikk-kontakt i nærheten av pult - ikke så praktisk når man må lade datamaskin samtidig som man jobber.
Fantastisk trivelig forkostsal/resturant - artig dekorering av kjedelige flater.
Det lå svært sentralt til, like ved jernbanen. Det var ikke støy fra toget. Det var dårlig med engelsk talene i resepsjonen. Jeg bodde i leilighet utenfor selve hotellet, og fikk derfor ikke benyttet facilitetene som selve hotellet hadde.
Grei frokost For kort seng
Hotelet svarte overhodet ikke til forventningene da det ligger klint intil hovedjernbanestasjonen i Geneve. Mye støy og særdeles utrivelig beliggenhet. Bildene som benyttes på nettet er forvøvrig manipulert. Kan ikke anbefales til noen !
Very good location, decent breakfast and spacious rooms. Internet was not working and the staff was not helpful in making it work. If you rely on internet for your stay this is not the right hotel for you.
Nærhet til jerbanestasjonen i Geneve Fikk rom uten air-condition, ikke mulig å sove siden vi fikk rom i øverste etasje.
At det ligger sentralt Det var en slags vifte på rommet som ikke virket så det ble veldig varmt på rommet om natta.
Svært sentralt i forhold til byseverdigheter og alle transportmidler. Fikk transportkort på hotellet som gjalt for buss/tog/trikk og båt; svært bra! Svært dårlig service i resepsjonen når vi kom og gikk iløpet av dagen. Ikke et smil. De så ikke opp og hilste, dette reagerte vi svært negativt på. Personen (mann) som sjekket oss inn var imidlertid svært hyggelig og imøtekommende.
Kort vei fra togstasjonen, midt i sentrum
The location was great, very near to the train station.
The beds were two singles put together as a double but still made up as singles which for the price of the hotel, is unacceptable is you are paying for a double. Beds were far too soft too. Overall hotel was in good location but expensive.
Nice comfortable room and conveniently located in Geneva. There was no iron in the room, there was, however, laundry service. Also there was no music on the tv.
Quality price ratio is not very high, but this is due to the price levels in Geneva in general
Flexibility of staff n/a
Excellent location close to the Cornavin train station, and yet I enjoyed a very quiet room.
The location was good. The room was spacious,clean well fitted out.
It was a great location for travel. Train station is right across the street yet the rooms are very quiet being on a main road Bus stops are right there and you can walk around very easily if you know the city. Price was not bad considering that you are in Geneva. Staff was always very helpful and friendly. Breakfast was a bit disappointing. The rooms are a little tight, but that is to be expected in Europe.
Familiarity from previous stays
very convenient location (close to the station), good value for money for Geneva breakfast a bit sober
Close to train station People at front desk
praktisk beliggenhet, nær sentrum og offentlig transport. Greit rom informerte ikke om at jeg kunne få kort med gratis offentlig transport utlevert på hotellet.
Stort rom, stille bort fra trafikken Svært liten frokost, ingen frukt, egg el
Praktisk og sentralt.
Nice and clean. Ok standard. Quiet and without much noise from traffic for a hotel in the City Center. Ryddig og velstelt. Grei standard. Rolig uten mye gatestøy til å være i sentrum. Breakfast could have been more varied. Frokosten kunne vært mer variert.
Rene rom, trivelig betjening Air-condition bør installeres på rommene ettersom mye støy i gatene utenfor gjør det slitsomt å ha vinduene oppe.
Beliggenhet og serviceinnstilling var bra Jeg rotet litt med film - trodde det var 12 fr. for å se film - og oppdaget det var 12 fr for hver film. Da jeg endte opp med den filmen jeg ville se, - etter å ha betalt 12 fr til selvfølgelig - var det tysk tale - selv om tittelen på filmen var på engelsk. Dette med at det var 12 fr pr film burde jeg skjønt - det med språket forsto jeg ikke
Hyggelig og behjelpelig personale. Sentralt plassert nærme togstasjonen i sentrum. Internettforbindelsen kunne ha vært mer stabil. Ruteren er plassert ute i gangen, og rommene lengst nede i gangen sliter med å få signal.
I very much like the central location close to the train station and other public transport; walking distance to many restaurants, shops, the Lake etc. I also greatly enjoyed the modern design of the hotel common areas and the room. I lliked the color scheme and the room was extremely functional. Breakfast buffet had good choices. Staff was friendly and helpful. Nothing
Location Cleaness of the bathroom and rather poor facilities. Expensive internet connection.
Spacy room full of daylight. The service and cleniness of the reception area was extremely poor.
Location is convenient, close to Starbucks, fast foods, the lake and walking distance (10 min) from the old town. Price was OK for us, got the room at 130 Fs for a double; official fare there is 200 Fs which would have been too much. Very noisy room, with windows of poor quality that make you feel like you're sleeping on the street. Still a good deal at that price. No parking : parking at the railway station "cornavin" (5 min walk) will cost you around 35 Fs for 36 h.
The Hotel has a central location in the city and is reasonably priced compared to other Hotels in the area.
It is close to the railway station The hotel is very basic. Air conditioning was not working. The price is not really fair. Breakfast was not included
location missing wardrobe
The staff was helpful. The location of the hotel was convenient for transport to the airport. For these reason I would recommend this hotel, for business or a short stay in Geneva. The bed was not as comfortable as expected. It was a little too expensive for the service it rendered. I would not recommend this hotel for a longer visit, or other than business.
The bed it was so comfortable one of the best i have had in geneva
It is at central place where transport facilities are very close Complimentary break fast shall be provided and microwave ovens should be a part. Complementary sonabath is of no use as it is in differernt location
It was the most reasonably-priced hotel available on a day when all other GVA hotels were full or charging top rate. And the location is good - very handy to train station and restaurants. The rooms were very small and dingy, and rather disappointing when the room rate was higher than the normal rate at superior hotels at the airport.
sentralt lett å finne frem.god service i resepsjonen,kunne snakke både tysk og engelsk i tillegg til fransk. Veldig lydhørt mellom rommene,hadde på følelsen at man ikke var alene i rommet.Det kunne trengtes en real oppussing med maling og diverse i rom og frokostsal.
Frokosten var grei nok, personalet var hyggelige og imøtekommende. Først og fremst bør hotellet sørge for skikkelig renhold. Det gjør meg ingenting at standarden er enkel, men rent skal det være - det tar jeg som en selvfølge når man overnatter på hotell. Hotellet har også meget dårlig støyisolering mellom naborom og ut mot bakgården.