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Alt var som bra utenom uhøflig. De burde sendes på kurs for å lære mer om kundebehandling.
veldig bra hotell, hyggelige ansatte. Bor gjerne her igjen. Litt dyrt, men sikkert pga messen da prisene skrus opp. nei
Vi ble tatt vennlig imot, fikk et flott rom med utsikt til plassen foran hotellet, og hadde en hyggelig natt der. Restauranten var bra for middag, og det var også en utmerket frokost. Nei, alt var utmerket.
Fikk først et rom hvor toalettdøren ikke kunne lukkes. Fikk etter flere henvendelser byttet rom. Fikk da rom uten badekåpe/slippers. Airconditionen viste seg å ikke virke. Feil på regningen ved utsjekking.
Frokosten var bra.. Slitt og gammelt hotell. Varmt på rommet selv om jeg klaget to ganger..(Måtte ha vinduet oppe for og få luft, mitt i en rundkjøring) Dårlig internett.
everything you would expect from this quality of hotel Having a room facing the front road to much traffic noise
Service Small breakfast buffet for the price
The hotel's main areas are beautiful, and the room was quite nice, Prices for food and beverages were outrageous. High-speed internet access was not offered in my room type.
We liked almost everything specifically the staff Prices of food and drinks
Wonderful location for whatever you like to do. very friendly staff.. :) If it only be a bit cheaper ;)
Location is very good for shopping. Renovation being done in the middle of the lobby and right outside.
Moving to the NH Frankfurt City Hotel Inability to fix internet, missed phone messages, no dial tone on room phone. Not a Starwood experience.
nice pool, comfortable meeting rooms
Location musty smell in rooms
I stayed in the executive room and enjoyed the services available at the executive lounge . The executive staff were very courteous.The reception staff were very professional and helpful. At the moment cannot think of anything .
Everything. Best hotel for the value. Breakfast buffett was really goo The food at the Lebanese restaurant was just o k
Rooms were very nice and luxurious. Could of had more selection or bigger areas for eating and drinking on site.
Most everything Nearly nothing but if there is complementary water in the room
Personal attention to guests needs and wishes. Rooms were luxurious, comfortable and well kept, I will come back.
Great location and beautiful rooms. If you workout, you have access to a fantastic health club which next to the hotel. The rooms were what I would expect for a hotel of this calipher. However, common areas such as the lobby were small and became crowded with guests checking in and out. I was disapointed with the level of service from the staff. I had a maid wake me up on a Saturday morning before 8 AM wanting to clean my room. I wasn't even checking out that day. It took a number of staff levels and a fair amount of my time to get that situation resolved to my satifaction.
I feel that i am in my country It need to renew
Center of the city location, perfect for both shopping, dining and business. Modern decor, great rooms with city views. Front desk is a pleasure to deal with....quick, knowledgeable and will do all possible to help every way the can. No lines or wait time checking in or out. Breakfast is fantastic, both assortment and service. The only hotel really to stay in Frankfurt. For those expecting massively large reception hall, this is not it. It is a boutique hotel, but what a hotel this is.
From the reception staff to the bar staff - Excellent all around Will stay there again on my way through town. Excellent location
An absolute gem. Make sure you stay there. Nothing
It is a very quiet and nice place to stay. Just in town center. Very comfortable rooms. Excellent breakfast. No bar (no ice cubs) in the afternoons.
Every thing, the room, the internet, the free minibar, the quitness, the staff, the coffee and tea facility,...etc No thing, in fact it was great.
The hotel is centrally located and I was able to reach the tourist areas on foot.
Staff of hotle are cooperative. location good. area is quite. Cancellation and extension should be flexible to fulfill the customer cercumstances
parking, internet, quiet place, nice room
Staff: very friendly and helpful
The breakfast was great with good variety. Parking is excellent and free. Our 10 month old daughter was having a nap at checkout time and the hotel was happy with us checking out a little later. Great location, 5 minutes walk to the market (on Saturdays). It is a Christian hotel (part of the German VCH), this may please some people - it doesn't affect the stay (positively or negatively). The decor is from the 80s. But it has been well looked after and very functional.
Very friendly and helpful staff. Great location with all facilities.
The hotel is very quiet, still near to the shopping area, the room was large enough foe even longer stay. Parking facilities are wonderful!
The location is great. I walked everywhere. It was a safe place. I am a single woman and felt very safe coming back at 10 pm from Old Town Even though i asked for a single room, i am used to single bed being bigger. I live in the USA.
God standard. Hyggelig personale. God frokost. God parkering.
Seviceminded personale, god service. Rommet var lite men hyggelig og rent. Frokosten sto ikke i stil med hotellet, den var dårlig. Her er det rom for store forbedringer med hensyn til riktig utvalg av mat.
God beliggenhet for shopping Bedre hotellbar
All the reception staff were extremely friendly and helpful. The rooms are very spacious, well-equipped and very comfortable for the price. Location is also good -- five minutes walk along the Bleichstrasse to the Eschenheimer Tor; or 5-10 minutes the other way to reach the shops and retail galleries along the Zeil. It is hotel policy to block a large amount on your credit card as security for longer stays -- potentially might be an issue if, like me, you have a relatively low card limit and only one credit card, as your card will then be rendered unusable for the duration of your stay. This is fairly common practice in Germany apparently, so worth clarifying when booking.
Very accommodating staff. Nice, big room with kitchenette. Very functional. Laundry facility and little gym/spa in the basement. Very close to the main shopping street in Frankfurt. Very practical Rooms - esp the kitchen - are not clean enough. Gym machines are half broken - need to be serviced.
My three week stay at the LiV'iN Hotel was spectacular. The staff were always pleasant and willing to go above and beyond expectations. I wiill certainly look to stay there again when I return to Frankfurt.
The elevator didn´t work some times.
Room is big, people are nice and it is close to city centre. Cleaning is terrible
The location is excellent. The breakfast is good. The staff are helpfull. The facilities are good. It is very suitable for a family with baby. As we have baby strollers, the doors are not openning automatically and so it was a bit diffecult to open the doors every time.
i think the room is relatively very big, but that's it, Even though each room is equipped with a very nice kitchen. There is no information how to rent kitchen stuff such as a pot and a pan. During my stay, i felt some bothersome to ask how to rent them. So i never used the kitchen. i think it's a waste of money if you choose this residence hotel for using kitchen.
The room I stayed in was excellent They could do with more staff on reception.
Large apartment style room and proximity to the city centre The room was over heated but windows could be opened. The rate charged was greater than that quoted by Booking.com but remedied after we queried it.
We got a beautiful room, fully furnished and comfortable with a very nice view on Frankfurt city line. After a long haul flight a real relief was the sauna located on the basement level. A gem. The only breakfast option seemed rather expensive.
The perfect location right next to city center, the comfort offered by the apartment at a very good value-for-money price, perfect staff always willing to please you. Underground closed parking is a real plus. If the restaurant's menu will include soups as well, we will really appreciate it.
the hotel suite is confortable. the hoel located next to shopping area.
Lovely and helpful staff! Nice and spacious room Kitchen wasnt very well equipped
Spacy room (apartment), well furnished, good breakfast, clean staff
very friendly and helpful staff.. large rooms but only small bedroom according to the room size.. very close to the city center in a walking way..
no ashtray's in the smoking room, staff couldn't find me on either...appreciate it was opening night
Elegant surroundings. Wonderful breakfast and service. The airconditioning didn't work particularly well and it was pretty warm.
Expensive, less servise and convinient, don't suggest family to go servise apartment, but they lock in the kitch said shall pay add 17 Euro then can open
Good location & excellent value for money
Very good breakfast, good location and nice staff. The value for money certainly the reason for choose this hotel. Make some improvement in the lift.
De ansatte var vennlige og gjorde sitt beste for at vi skulle få våre ønsker oppfylt. Den trådløse internettforbindelsen fungerte utmerket. Fin beliggenhet. Alle ansatte var russere, og ikke alle snakket like godt tysk. Det var til dels vanskelig å gjøre seg forstått. Restauranten var grei, med en svært liten meny, men maten var ikke all verden.
Beliggenhet. Mangler aircondition.
Veldig sentralt i forhold til shopping og Julemarkedet som vi besøkte. Kaldt bad.
Your rooms are quiet, clean, and nicely furnished. They offer everything I need, and the price level is very reasonable. And very important: Your personnel is very friendly, correct, and relaxed. The atmosphere is just fine. I disliked nothing at all. Just one remark which is not a complaint, only a recommandation. Please run a check or some maintenance on your hot water system - the hot water-flow rate through the shower was a little on the slow side. Nothing serious, however.
Friendly staff.Very clean. Ideal location. Tea/coffee making facilities in room would have been nice but at the price can`t realy complain.
Front desk manager was excellent when I checked in. Early morning, the duty personnel was not as helpful and I was unable to find the subway station for airport and had to take taxi. It was very stressful. Taxi ride from train and to airport are quite expensive. For 2 star, it was quite acceptable. Room was clean and comfortable.
Good budget hotel.The basic rooms do not have en-suit.Good Breakfast
Very hot whilst I stayed which necessitated the windows wide open all night...unfortunately the trams and ambulances were quite noisy.
staff toilet not en-suite
The rooms were the worst i have seen in a hotel for a long time the tv was tiny and placed on top of the mini bar. the rooms were not ensuite which was probably stated on your site but i missed it. the bed tiny and uncomfortable. I paid the same price last year and stayed at the ibis hotel. It was a palace in comparison to this hotel. Very disapointing
the room was cleaned personel was very helpful and kind the bahtroom is separat and there is no internet hotel rooms.
Breakfast was excellent and very good value. Staff were a bit miserable. Don't expect any luxuries but suited my one night transit stop.
very clean, modern, good location, friendly staff and good breakfast. insist on a larger room. the "upgraded" room we got was probably 1/5 of what's shown on the photo. the shower is very near the bed, no door to the bathroom. toilet in a separate area. if your companion is showering with enthusiasm your bed will get wet. the receptionist initially told me that parking was included, but at checkout I was charged 16 euros per night. Not a huge deal, but I was confused, I guess something was lost in translation.
Very friendly staff that is ready to help. The location is close to S-Bahn, so you get around very quickly. The shared shower and bathroom facilities are very small.