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The hotel was located right beside all the sightseeing and shopping. The rooms were extremely clean and the breakfast was excellent.
Value for money, a bit anonymous, ok breakfast buffé, good service. The hotel only has wifi in the lobby and they charge for it which is not up to date i terms of hotel standard 2010.
very beautiful hotel, wonderful location the prices are a little bit high!!!
Great staff, great location, free assortment of amazing foods during happy hour 6-8pm...... Highly Recommended
I stayed for just one night there are no special comments, but the cleanless of the hotel, location and the information on website is in line with the quality of the rooms.
Good central location in city, Friendly and efficient staff, Comfortable and clean room.
Nice place, Perfect staff
the wonderful lounge area...very welcoming/friendly staff all around..Comfortable rooms and a great location....great experience
The concierge/front staff, where absolutely fantastic. Helpful and with a smile. Reviews completed on booking.com indicated cold reception/assistance by front staff. Our experience was actually very different, perhaps because we could speak a bit of Italian. Overall fantastic front desk, helpful in every way. Great location of the hotel and very tranquil considering it's situated in such a central and great location. Hotel rooms are small however this is not unusual for hotels within any european city. The senior staff for the breakfast service was very efficient, however quite cold and impatient. The service was of great standard.
Excellent location, close to everything. Very friendly and helpful staff. Nice bathroom. Nice selection of breakfast with tasty pastry and fresh fruit. Internet access is outdated - a computer in the lobby or wired in the room, both charged and quite expensive.
Good wifi, safe location near good restaurants, helpful staff AC was adequate Power in the room that required key card was finicky and turned off automatically many times
Went on a romantic getaway with my fiance and this place was exactly what we were looking for. The location is outstanding, price amazing considering what we got. Staff was so, so accommodating. Loved the hotel bar, the bartender was amazing. They have happy hour every night too, and it was great fun. The bar didn't have computers, so i felt like the bartender got bogged down in paperwork when he could have been mingling with customers.
Beliggenhet Små rom , ikke romservice
Topp beliggenhet! Noen rom støyutsatt, og "høyt oppe og mot bakgård" gjelder her som ellers. Rent og pent, fin frokost. Flott takterrasse der det var godt å sitte etter sightseeing. (Med medbragt drikke; baren der var stengt i påsken.) Myggnetting på vinduene i rommene! Vi ble oppspist av mygg, og det var bare netting i frokostsalen. Resepsjonisten syntes det var en fin idé (??! - hvor lenge har de hatt mygg i Firenze?), siden de var plaget av insekter fra påske til oktober, som hun sa...
God standar og sentralt I forhold til serverdigheter. Nei
Beliggenhet og takterrasse med en fantastisk utsikt samt pris i forhold til kvalitet. Noen flere sitteplasser på takterrassen.
Vi statte stor pris på beliggenhet, god service i resepsjonen og takterrasse med bar og utsikt over byen. Rommet var i minste laget.
Ypperlig beliggenhet midt i Firenze. Hyggelig personale med gode engelsk-kunnskaper. Flott design av hotellet. Frokosten kunne kanskje vært litt mere spennende.
Spennende interiør og utmerket beliggenhet. Sentralt og stille. Skulle gjerne hatt et par gode stoler på rommet. Etter en lang dag i byen er det synd at det bare er sengen som er sittealternativet.
hospitality of the hotel staff...
We were a short walk for the sites of Florence from Ponte Vecchio to the Uffizi Museum! Restaurants and cafes were plentiful and the staff was extremely helpful.
I liked the location. The hotel is beautiful and the people who work there are friendly and very helpful. The room was clean and had all I needed for the night I stayed there. The taxi for the airport was there in 3 minutes. Probably my review should say excellent rather than good. The drain in the shower was slow. I forgot to mention that to the front desk employees. I'm sure they would have fixed that if I had let them know.
The location is fantastic. The breakfast is very good: nice staff, quick service and good food. Some bathroom amenities were missing (empty boxes on arrival and never replaced), there was not a single free socket to plug in the computer. All in all the room felt like an OK 3-star rather than 4.
We enjoyed the Hotel Berchielli very much. It was located right on the Arno. We literally opened our windows and could see the Ponte Veicchio Bridge. The location was fabulous. We were close to the Uffize Gallerie and the Duomo. The hotel was a little on the older side, which gave it some european charm. However, the bathrooms had recently been renovated and were modern and clean. During my stay I left behind a shawl I had purchased. We called the hotel figuring it was long gone and the hotel had it for me. We were impressed with the honesty of the staff. The hotel also provided a full breakfast buffet on their second floor dining room. Just around the corner from the hotel is the stop to catch the tour bus of the city. Try to take a day trip to Tuscany if you have the time it was wonderful. I would definitely recommend this hotel and stay here again. One last tip... remember to close the shutters on your window while in Italy it will reduce the noise level.
The location plus how clean the room and bathroom.
Florence is such a beautiful city with so much to see and do. Hotel Berchielli is a beautiful hotel, in a perfect location, with a wonderful helpful staff - a very nice place to come back to and relax after a day oftouring.
The staff are delightful and the setting is superb. The bathroom was dated and could do with being replaced sooner rather than later.
The location was excellent, the room was clean, and the staff was great. Breakfast was also superb. The rooms were a bit outdated.
The luxury comfort and the old world charm overlooking the river. Very romantic with good shopping and great resturants Leaving the hotel
It is my fourth stay. The location of the hotel could not be bettered.The room standard is excellent for comfort. Nothing comes to mind.
excellent position. Spacious room. friendly but efficient staff no
Beliggenheten. Flott terrasse og utsikt fra restaurant.
Dette hotellet er perfekt beliggende i.fht. Firenzeopplevelser ! Kjekt å spise frokost på takterassen som har utsikt mot Duomo mm.
sentralt, god service, heis,
Flott utsikt over Ponte Vecchio og sentrum fra frokostsalen. Beliggenheten er sentral i forhold til de fleste severdighetene i byen. Kun en heis og denne benyttes som oftest av personalet og de har humoristisk nok skiltet trappene med "Fitness stairs". Litt irriterende når du har dårlig tid og må dra all bagasjen ned trappene. Ikke et sted for folk med dårlige ben..
En godt hotell. Mer sentralt kan man neppe bo i Firenze. Koselige med frokost på takterrassen.
I loved the buzz, atmosphere and staff in the fusion/ restaurant bar - I loved the double shower.- Clean sheets every night pure heaven!! Hotel too cold- breakfast poor choice - lack of info re the facilities at sister hotels without asking - waiting for water to come through system ( a bit strange)
It was a great location The staff were not very welcoming and informative. There was a really unpleasant smell during our entire two day stay. Hotel lacked atmosphere.
Very accommodating staff. Very clean and stylish hotel. Great breakfasts and great central location.
it was comfortabl
Staff was helpful and very nice, Willing to help with anything you needed help with. Great location!
Great location , cool hotel, They had a problem with the internet which was not solved while we were there. We were there for business and therefore that was a big problem. I do not think that hotels understand how important is Internet these days. If they have a problem, they should come with alternative solutions. The internet was offered free, which was good, but............. did not work! Hopefully it was just a bad luck.
A truly contemporary experience that was refreshing after being immersed in the Renaissance architecture and art of Florence. Excellent location right on the Arno. The staff was very efficient if not overly warm and friendly. They were often understaffed (problem with management) with people lined up at the front desk w/ only one young woman trying to serve everyone. We felt well cared for by the hotel, through many email communiques, a beautiful, quiet room, and a lovely bottle of champagne to celebrate our anniversary. We are in our 50s, travel extensively, and found that the other guests were much younger; acted entitled, and rude. This is no fault of the hotel, just who their clientele attracts....we might try another Lungaro property next time.
Location is excellent and staff were very helpful and nice.
the location the service the politness
The staff was gracious and accommadating from start to finish. Paid breakfast buffet was hot and fresh. Great stay! Will return.
Excellent hotel and very convenientl;y positioned in Florence. Only issue is price casued by the weakness of the pound against the Euro.
This hotel is great, the location is central to everything you need in Firenze. The roof top bar is a great place to have a drink and watch the sun set over the Arno. The staff made our stay even better with smiles, great english and good knowledge of the area. Our first room was small, and luckily for us the hot water did not work and we got upgraded to a room on the 2 floor. One of the best rooms i have ever stayed in.
The young staff was very welcoming and the location at a place like Florence was attractive. Room furniture was interestingly designed but not well looked after; one leg of the study chair was about to fall off. Wireless reception was practically unavaliable, one had to chase reception.This is not understandable at this time and age and at such a relatively highly priced hotel.
accomodations, staffs, views, location, and etc....everything you could come up with ideas about a nice hotel nothing
Very nice room, excellent location. Room over Ponte Vecchio was very noisy at night with drunks and football fans performing in the street below, and rubbish trucks early morning. Rooftop terrace which was main attraction was closed as soon as it started to rain, despite being fully covered.
Location was excellent, close walk to all sites. Great beds and bedding. Stairs in the floor corridor could use railings.
Design and style of hotel. Very good level of staff. Location.
Clean, romantic, elegance, perfect I have booked one of your hotel and the others in Vinince through online by credit card, your hotel manager asked for accomodation payment when we leave, the others aggred that we have paid on line, we booked hote online all the time, once confirmed and prepaid by credit, we will never asked for payment when we leave, if so, it should not happen in such stand hotel like you. We keep the cash recipts till our credit card statement to approve "double paid" situation.
Svært hyggelig betjening. Behjelpelig med billettbestillinger til museer etc. Pent og hyggelig rom. Fantastisk takterrasse med utsikt til Ponte Vecchio. Beliggenheten kan ikke bli bedre. En myk overmadrass til sengene. Ost og skinke til i tillegg til den kontinentale frokosten.
Fantastisk beliggenhet. Gangavstand til shopping,kultur,restauranter, severdigheter. Supert. Litt lite bad.
They offer the best breakfast buffet in the morning, excellent selection of eggs, rolls, pastries, fruits, cheeses, cereal etc and hot american coffee. The breakfast room is nicely decorated and service prompt and friendly. A great way to start your day. The rooms are very clean, bar/lounge area looks newly decorated and a nice place to enjoy an evening cocktail. Very friendly and accommodating staff.
Location was excellent. walked everywhere & many great restaurants & wine bars nearby. Staff was very accomodating & friendly Price was high but quality matched the price
It was no rain, thanks.
Hotel's position in the historical centre of Florence
The location is ideal The beds were very uncomfortable.
Staff were accommodating. They initially offered us a room with a view of the inside of the building (I would not call it a courtyard) and down many halls away from everything. When we requested another they gave us one on the 5th floor, street side with a bath tub. I did request these amenities beforehand, however, they tried to give us a substandard room. Is this because we booked through Booking.com?Need to be persistent. Location can't be beat. Hotel is beautiful.
Great Location near the Duamo accompanied by good rooms and helpful staff
location bathroom of the room was old and cold, not at the level of a 4 star
This is a beautiful hotel. What we liked most was it's location - very central - walk out the door and you are right where you want to be!! I can not think of anything that we didn't like about the hotel.
The bubble bath was a welcome delight. The room decor was awesome! The basket of fruit was delicious. We just loved every mininute! The stay helped make our 25th wedding anniversary wonderful. Had difficulty illiminating the light fixtures in the sitting room. The light switch did not function properly. Had to ask the front desk for assistance.
Its nearness to all the important sights of Pisa. Not much.
It is good located in sightseeing.
The amazingly friendly and helpful staff. There was nothing to dislike
design, room, location, breakfast and every thing. Also I got upgrade and a bigger room. nothing
The hotel is beautiful. Great location. Cosy. It reflects Florence at its best. The staff was great, friendly, helpful, knowledgable about the area, restaurants, shows. We had a great time. Our only complaint is Florence is a noisy city at night and that requieres windows that are soundproof. If they change this, its a 5 star for us.
The breakfast was excellent! The bathroom was poorly designed and getting out of the bathtub was downright dangerous! The bathtub was slippery and tall.
Sentrumsnært, grei frokost Rommet ikke klart ved innsjekking, manglet 1 seng som ble satt inn etterhvert, aircondition fungerte ikke, ikke god nok rengjøring, sikring gikk sent på kvelden og hele rommet mørklagt. Vi bestilte familiesuite til 5 personer, men mener vi fikk et firemannsrom med 1 ekstraseng. Vi var ikke fornøyd og kommer ikke tilbake hit.
Sikkert ikke det mest moderne hotellet, men fantastisk beliggenhet, masse sjarm og glimrende verdi for pengene. Anbefales!
Sentrumsnær beliggenhet og at hotellet hadde internett tilgjengelig for gjestene. Uoversiktelig tilgang i selve hotellet og at det ikke var tilgjengelig heis i hver etasje, kun i fjerde etasje ved resepsjonen.
Sentral beliggenhet, rommet var rent og hadde en god størrelse. Bra kotinental frokost. Hyggelig betjening Kunne vært greit med et minikjøleskap på rommet.
Beliggenheten er fantastisk sentral, litt slitent men greit. Generelt vedlikehold av rom og bad.
excellent friendly staff provided great service
Best location Location and the room
I liked every thing in the hotel. Some of the staff at the frontdesk are not friendly. Don't take the breakfast it cost around €30, eat out there are lot's of places to eat in around you.
location was amazing. it is on piazza del republica, walking distance to almost everywhere. that the internet connection and breakfast were not free. i understand that hotels charge for breakfast but seriously which hotel in the world today still charges 20 euro per day for internet. internet is everywhere and it should be given to clients free.
The location was excellent the service was good and the rooms were small but high tec
Professional service, exceptionally resourceful/helpful Concierge Internet service very slow, no wireless
Beautiful modern rooms. We got two interconnecting rooms and they were very spacious. Hotel within walking distance to all the shops..
hotel's placement is perfect. hotel was good .