Vennlig personale, gode hotelrom.
Svært vennlig og oppmerksomt personale på alle nivå. God service
God beliggenhet i forhold til jernbanen og det historiske sentrum. Pent og ordentlig, ikke altfor dyrt, hyggelige mennesker i resepsjonen, hjelpsomme bærere, god frokost. Bassenget på toppen kunne gjerne hatt oppvarmet vann slik at man hadde kunnet bruke det uansett utetemperatur.
Super beliggenhet. Meget gode fasiliteter.God frokost. Hyggelig atmosfære.
Beliggenhet og ryddighet
Stille rom, sentralt
Balkongen!!! Badet!!! Alt var perfekt. Et svært godt hotell. Hit kommer jeg gjerne igjen. Nei, alt var strålende.
Personalet var veldig behjelpelig iht rombytte og skaffe billetter til museene. SuperiorRommet vi fikk i 7 etasje var ikke helt etter vår superior standard, men vi fikk et ny oppusset rom i 1.etasje som var veldig fint. Personalet tok dobbelprispå å booket museum billetter. Frokosten som var definert som American Breakfast kan vel heller defineres som svett kontinental frokost. Internett oppkoblingen var dyr og en vits, iPhone funker ikke i Italia!
Sentral beliggenhet med en fenomonal takterrasse med utsikt over domen og byen. 5 minutter til sentrum, 2 minutter fra sentralstasjonen. Gammelt erverdig hotell i luksuklassen Dyr internet og parkering
Nydelig interiør, utmerket service, vennlig personale, god mat, god beliggenhet, nydelig utsikt, fantastisk takterasse Nei
Flott utsikt over hele byen på takrestauranten. Super frokostbuffet. Kjølig i fellesrom og hotellrom, deilig da det var ca 35c ute. Sentral beliggenhet. Gammelt og sjarmerende hotell. Noen av rommene er slitt. Bør utbedres.
Takterrassen og størrelsen på rommene Parkeringsfasilitetetene. Bilen kom tilbake med riper
God beliggenhet:Alle severdigheter i gangavstand, buss fra flyplassen har stasjon i bakgården til hotellet, lite støy fra gaten, god, stor seng, stort bad med badekar. God frokost og ei flaske vin i avskjedspresang. Fjern teppe som dekker gulvet! Sett inn et par lenestoler og et bord slik at gjestene slipper å bruke sengen som sitteplass. Få vekk kloakklukt som vi kjente i deler av korridoren (vi bodde i 3.etg.)
Great location, very close to shopping quarters, and also that they had a hotel parking. Could have been more Itaian specialities for breakfast, like prosciutto and pecorino cheeses, but great varieties of cakes!
Jeg likte det flotte, luksuriøse rommet med balkong vi fikk tildelt da vi kom sent en kveld etter en lang flytur. det var store, gode senger og DET badet. Synd vi ikke hadde tid å bruke boblebadet. Frokost med champagne har vi aldri opplevd på noe hotell fær. En opplevelse til en rimelig pris. Kelnerne var mange, men veldig upersonlige.
Et svært hyggelig hotell. Jeg er særlig imponert over den profesjonelle og rolige måten som frokosten ble avviklet når hotellet var fullt i påsken. Et hotell jeg allerede har anbefalt for andre. Noen av fellesrommene - gangene - burde kanskje pusses opp.
Helt supert hotel og like i nærheten av togstasjonen. Reiser gjerne tilbake til dette hotellet.
sentralt,delikat og god service
sentral beliggenhet. nærhet til både shopping, serverdigheter, matopplevelser og ikke minst park med gode joggemuligheter. greit med fitness-senter på hotellet. god frokost. teppegulvene. kaldslige rom interiørmessig.
Went on a romantic getaway with my fiance and this place was exactly what we were looking for. The location is outstanding, price amazing considering what we got. Staff was so, so accommodating. Loved the hotel bar, the bartender was amazing. They have happy hour every night too, and it was great fun. The bar didn't have computers, so i felt like the bartender got bogged down in paperwork when he could have been mingling with customers.
Great staff, great location, free assortment of amazing foods during happy hour 6-8pm...... Highly Recommended
The concierge/front staff, where absolutely fantastic. Helpful and with a smile. Reviews completed on booking.com indicated cold reception/assistance by front staff. Our experience was actually very different, perhaps because we could speak a bit of Italian. Overall fantastic front desk, helpful in every way. Great location of the hotel and very tranquil considering it's situated in such a central and great location. Hotel rooms are small however this is not unusual for hotels within any european city. The senior staff for the breakfast service was very efficient, however quite cold and impatient. The service was of great standard.
Excellent location, close to everything. Very friendly and helpful staff. Nice bathroom. Nice selection of breakfast with tasty pastry and fresh fruit. Internet access is outdated - a computer in the lobby or wired in the room, both charged and quite expensive.
Nice place, Perfect staff
Good central location in city, Friendly and efficient staff, Comfortable and clean room.
Good wifi, safe location near good restaurants, helpful staff AC was adequate Power in the room that required key card was finicky and turned off automatically many times
very beautiful hotel, wonderful location the prices are a little bit high!!!
the wonderful lounge area...very welcoming/friendly staff all around..Comfortable rooms and a great location....great experience
I stayed for just one night there are no special comments, but the cleanless of the hotel, location and the information on website is in line with the quality of the rooms.
Value for money, a bit anonymous, ok breakfast buffé, good service. The hotel only has wifi in the lobby and they charge for it which is not up to date i terms of hotel standard 2010.
The hotel was located right beside all the sightseeing and shopping. The rooms were extremely clean and the breakfast was excellent.
Ypperlig beliggenhet midt i Firenze. Hyggelig personale med gode engelsk-kunnskaper. Flott design av hotellet. Frokosten kunne kanskje vært litt mere spennende.
Spennende interiør og utmerket beliggenhet. Sentralt og stille. Skulle gjerne hatt et par gode stoler på rommet. Etter en lang dag i byen er det synd at det bare er sengen som er sittealternativet.
jeg synes at hot svarte til forventningene.Personalet var hyggelig og god service.Og rommet vi hadde var smakfullt.Det var et variert og godt frokostbord. at de får et sted man kan trille tunge kofferter ned og ut fra resepsjonen,
romslig romet ikke internet på romet
Veldig fine rom med gode senger og bra standard på baderom. Hotellet var velhold med fine fellesområder. Utvalget av pålegg til frokost kunne utvides.
Vi statte stor pris på beliggenhet, god service i resepsjonen og takterrasse med bar og utsikt over byen. Rommet var i minste laget.
Beliggenhet og takterrasse med en fantastisk utsikt samt pris i forhold til kvalitet. Noen flere sitteplasser på takterrassen.
Beliggenhet Små rom , ikke romservice
Topp beliggenhet! Noen rom støyutsatt, og "høyt oppe og mot bakgård" gjelder her som ellers. Rent og pent, fin frokost. Flott takterrasse der det var godt å sitte etter sightseeing. (Med medbragt drikke; baren der var stengt i påsken.) Myggnetting på vinduene i rommene! Vi ble oppspist av mygg, og det var bare netting i frokostsalen. Resepsjonisten syntes det var en fin idé (??! - hvor lenge har de hatt mygg i Firenze?), siden de var plaget av insekter fra påske til oktober, som hun sa...
God standar og sentralt I forhold til serverdigheter. Nei
The location is fantastic. The breakfast is very good: nice staff, quick service and good food. Some bathroom amenities were missing (empty boxes on arrival and never replaced), there was not a single free socket to plug in the computer. All in all the room felt like an OK 3-star rather than 4.
We were a short walk for the sites of Florence from Ponte Vecchio to the Uffizi Museum! Restaurants and cafes were plentiful and the staff was extremely helpful.
excellent position. Spacious room. friendly but efficient staff no
I liked the location. The hotel is beautiful and the people who work there are friendly and very helpful. The room was clean and had all I needed for the night I stayed there. The taxi for the airport was there in 3 minutes. Probably my review should say excellent rather than good. The drain in the shower was slow. I forgot to mention that to the front desk employees. I'm sure they would have fixed that if I had let them know.
The luxury comfort and the old world charm overlooking the river. Very romantic with good shopping and great resturants Leaving the hotel
Florence is such a beautiful city with so much to see and do. Hotel Berchielli is a beautiful hotel, in a perfect location, with a wonderful helpful staff - a very nice place to come back to and relax after a day oftouring.
It is my fourth stay. The location of the hotel could not be bettered.The room standard is excellent for comfort. Nothing comes to mind.
The location was excellent, the room was clean, and the staff was great. Breakfast was also superb. The rooms were a bit outdated.
The staff are delightful and the setting is superb. The bathroom was dated and could do with being replaced sooner rather than later.
We enjoyed the Hotel Berchielli very much. It was located right on the Arno. We literally opened our windows and could see the Ponte Veicchio Bridge. The location was fabulous. We were close to the Uffize Gallerie and the Duomo. The hotel was a little on the older side, which gave it some european charm. However, the bathrooms had recently been renovated and were modern and clean. During my stay I left behind a shawl I had purchased. We called the hotel figuring it was long gone and the hotel had it for me. We were impressed with the honesty of the staff. The hotel also provided a full breakfast buffet on their second floor dining room. Just around the corner from the hotel is the stop to catch the tour bus of the city. Try to take a day trip to Tuscany if you have the time it was wonderful. I would definitely recommend this hotel and stay here again. One last tip... remember to close the shutters on your window while in Italy it will reduce the noise level.
hospitality of the hotel staff...
The location plus how clean the room and bathroom.
The coffie at the breakfast table was terrible.
Very clean hotel and a comfortable stay.
The staff were very good at what they do and very helpful and eager to serve your every need. Thankyou for making our stay so memerable No English entertainment TV.ie Movies and etc
The rooms were very modern, clean and comfortable. The staff was great, and the breakfast was the best! The location was about 15-20 minute walk from most of the sites. Not a bad walk, but makes it hard to go back and forth.
Not a bad location, rooms are nice and clean. We asked for a room with a bath, and they upgraded us to the executive room for free. No parking.
Room too hot, air conditioning not working
Staff was friendly and helpful. Accommodation were nice. While somewhat far from the center of town, walking environment nice along the river.
We thoroughly enjoyed out stay. Very comfortable and great staff
We enjoyed the Starhotel Michelangelo. It wasn't as close to the sights as I would have liked, but it had good, easy parking and a large room for my entire family of 5 to sleep comfortably. We also have a gluten free diet that they had no problem accommodating at both dinner and breakfast. My only complaint is that it isn't as close to the sights as many other hotels are. This hotel was worth the stay and the price.
Great deal & stay
Quiet and clean accomodations.
The staff - very helpful and friendly. Internet access and in good location for the station and airport transfers breakfast was good but not amazing in that some fresh fruit would have gone down so well.
Overall, we are very satisfied with this hotel: staff and room services are both very good, clean towels everyday, and location is excellent. This is a no thrill hotel but for toursits spending most of the time touring the city, we endorse whote heartedly. room on the small side.
It is close to the main railway station (Santa Maria Novella = SMN) and to pretty much everything. Don't get confused with the other stations (there are 4 or 5 in Florence). It ain't cheep, though.
The free Wifi, good selection at breakfast buffet, the location near the train station, and nearby supermarkets.
Hotel staff smooking in a office on the first floor and the office door was open at all times, the corridor was smelly. Room was noisy the whole night. The breakfast didn't included vegetables. Otherwise, good hotel.
the location is exellent walking distance to any where
free internet club / excellent breakfast We were not given good room on first night, when we demanded , our room was changed to better one.
From Canada, on a 3 week November trip through Italy we chose this hotel as it was right beside the train station and walking distance to major Florence sights. The rooms were quite old and basic but clean. The Internet was free and worked fine in our room. The breakfast was among the best on out trip. The toilet did not work and despite repeated requests was never fixed so we had to resort to dumping water down the bowl.
convenient location, able to book into room two hours early. safe did not work, bathroom window damaged
The staff. The rooms were shabby and the noise level from outside was very loud.
close to train station, large rooms, helpful staff, great bus-boys at breakfast. Breakfast was good. Low water pressure. Rooms were dingy. Noisy.
rent og pent, hyggelig betjening,sentralt plassert
Beliggenheten var perfekt da det var sentralt men også veldig stille og rolig. Servicen var topp og rommene FANTASTISKE.
Vennlig og hjelpsomt personale. Gratis tilgang til internett. Stor grad av fleksibilitet mht. opphold., låse seg inn og ut av huset. God plass med mye takhøyde på rommet. Sentral plassering i Firenze. Nei, jeg har ingenting å utsi på oppholdet her.
Close to city centre, good breakfast
Location. Hotel was very close from the cetral station. The breakfast was not that good compared to the information we had from other people's opinions.
Hotel Staff were terrific.
very good location within very short walking distance to both train station and the old city
Room was good, location great, clean room but reception area had a bad smell. Smell in reception. The pillows were so thin and hard and there were only two and my husband and i sleep with 2 pillows each.
Location - very close to the station ane easy to find. It is clean and staffs are helpful. Free wifi is a bonus and connection is good. Breakfast is not good.
Location of the hotel, room of the hotel and its comfort are the major points that I liked during my stay. Interior design of the hotel is also very appreciable. Closeness to the main rail station and price were my major points while searching the hotels and both are met satisfactorily. Breakfast was also good. Balcony's outside wooden door latch was broken. We wanted to have better ventilation keeping the inside glass door opened but couldn't do so. Commode water flash was not filling fast and bath tub didn't have curtain.
Location was fine. Hotel staff ,especially one member of staff were very helpful..
We were on our hooneymoon and were apsolutetly delighful with this hotel. We are definitely coming back next year. Thanx to teh reception manager that has fullfilled our wishes regarding the room. None, everything was great.
Hotel staff were very helpful and friendly. Perhaps breakfast could have had a bit more variety with maybe some fruit ?? But what there was was very fresh and the waiters were very friendly and efficient..
Sentral beliggenhet. Frokosten var suberb. I beskrivelsen av hotellet står det at hurtig internettforbindelse var tilgjengelig på rommet mot ekstra betaling. Denne forbindelsen var fraværende – jeg måtte gå over til en bar i et annet bygg for å oppnå internettkontakt. En av faktorene for å velge hotellet var nettopp mulighet for konstat internettforbinelse – på rommet.
Hyggeligere personale I resepsjon! Trangt bad, døra gikk ikke helt opp. det forsvant også penger og endel ting fra den ene korfferten men vi turte ikke si ifra før morran etterpå når vi sjekka ut. Vi fikk ingen annen respons enn at dette kunne ikke ha skjedd så vi orket ikke diskutere eller gjøre noe med det . vi var på jobb der og måtte I et møte og hadde ikke tid å gjøre noe med det akkurat der og da men vi blir aldri å bo der eller anbefale hotellet til noen som helst. Vi jobber selv I reieselivsbransjen og syns dette er trist.
Beliggenhet og sengende Bedre frokost
Pent, rent og sentralt hotell. Mye for pengene. Vennlig betjening og bra med stort dobbeltrom når jeg hadde bestilt enkeltrom.
Utrolig bra beliggenhet, fine store og rene rom.
Fint hotell som lå sentralt
Flott utsikt over Ponte Vecchio og sentrum fra frokostsalen. Beliggenheten er sentral i forhold til de fleste severdighetene i byen. Kun en heis og denne benyttes som oftest av personalet og de har humoristisk nok skiltet trappene med "Fitness stairs". Litt irriterende når du har dårlig tid og må dra all bagasjen ned trappene. Ikke et sted for folk med dårlige ben..
En godt hotell. Mer sentralt kan man neppe bo i Firenze. Koselige med frokost på takterrassen.
sentralt, god service, heis,
Beliggenheten. Flott terrasse og utsikt fra restaurant.
Dette hotellet er perfekt beliggende i.fht. Firenzeopplevelser ! Kjekt å spise frokost på takterassen som har utsikt mot Duomo mm.
very good hotel very helpful staff!everything was perfect no
Lovely old Palazzo with great view over Florence, beautifull interior, beautifull rooms, great food. Attentive staff. Shuttle service to the city. Maybe a bit overstaffed. Dinner at restaurant very pricy. Restaurant is in a separate sort of modern conservatory, attached to the building, which is ok, but not as pretty as the palazzo, and cold (november), nevertheless the pretty heaters. We were wondering why the restaurant is not in the palazzo, would have been so much more lovely
Very good hotel with very good view and interior design. Both breakfast and dinner were excellent.
Loved the views ocer Florence, the tranquility, the lush greens and "nothing-is-a-bother" attitude of all of the staff
It was one of the places I have ever been ther eis nothing to complain
Staff was helpful and very nice, Willing to help with anything you needed help with. Great location!
the location the service the politness
Great location , cool hotel, They had a problem with the internet which was not solved while we were there. We were there for business and therefore that was a big problem. I do not think that hotels understand how important is Internet these days. If they have a problem, they should come with alternative solutions. The internet was offered free, which was good, but............. did not work! Hopefully it was just a bad luck.
I loved the buzz, atmosphere and staff in the fusion/ restaurant bar - I loved the double shower.- Clean sheets every night pure heaven!! Hotel too cold- breakfast poor choice - lack of info re the facilities at sister hotels without asking - waiting for water to come through system ( a bit strange)
It was a great location The staff were not very welcoming and informative. There was a really unpleasant smell during our entire two day stay. Hotel lacked atmosphere.
Excellent hotel and very convenientl;y positioned in Florence. Only issue is price casued by the weakness of the pound against the Euro.
it was comfortabl
The staff was gracious and accommadating from start to finish. Paid breakfast buffet was hot and fresh. Great stay! Will return.
A truly contemporary experience that was refreshing after being immersed in the Renaissance architecture and art of Florence. Excellent location right on the Arno. The staff was very efficient if not overly warm and friendly. They were often understaffed (problem with management) with people lined up at the front desk w/ only one young woman trying to serve everyone. We felt well cared for by the hotel, through many email communiques, a beautiful, quiet room, and a lovely bottle of champagne to celebrate our anniversary. We are in our 50s, travel extensively, and found that the other guests were much younger; acted entitled, and rude. This is no fault of the hotel, just who their clientele attracts....we might try another Lungaro property next time.
Location is excellent and staff were very helpful and nice.
Very accommodating staff. Very clean and stylish hotel. Great breakfasts and great central location.