The location is fantastic. The breakfast is very good: nice staff, quick service and good food. Some bathroom amenities were missing (empty boxes on arrival and never replaced), there was not a single free socket to plug in the computer. All in all the room felt like an OK 3-star rather than 4.
The staff are delightful and the setting is superb. The bathroom was dated and could do with being replaced sooner rather than later.
The location plus how clean the room and bathroom.
The luxury comfort and the old world charm overlooking the river. Very romantic with good shopping and great resturants Leaving the hotel
It is my fourth stay. The location of the hotel could not be bettered.The room standard is excellent for comfort. Nothing comes to mind.
hospitality of the hotel staff...
We were a short walk for the sites of Florence from Ponte Vecchio to the Uffizi Museum! Restaurants and cafes were plentiful and the staff was extremely helpful.
The location was excellent, the room was clean, and the staff was great. Breakfast was also superb. The rooms were a bit outdated.
Florence is such a beautiful city with so much to see and do. Hotel Berchielli is a beautiful hotel, in a perfect location, with a wonderful helpful staff - a very nice place to come back to and relax after a day oftouring.
We enjoyed the Hotel Berchielli very much. It was located right on the Arno. We literally opened our windows and could see the Ponte Veicchio Bridge. The location was fabulous. We were close to the Uffize Gallerie and the Duomo. The hotel was a little on the older side, which gave it some european charm. However, the bathrooms had recently been renovated and were modern and clean. During my stay I left behind a shawl I had purchased. We called the hotel figuring it was long gone and the hotel had it for me. We were impressed with the honesty of the staff. The hotel also provided a full breakfast buffet on their second floor dining room. Just around the corner from the hotel is the stop to catch the tour bus of the city. Try to take a day trip to Tuscany if you have the time it was wonderful. I would definitely recommend this hotel and stay here again. One last tip... remember to close the shutters on your window while in Italy it will reduce the noise level.
I liked the location. The hotel is beautiful and the people who work there are friendly and very helpful. The room was clean and had all I needed for the night I stayed there. The taxi for the airport was there in 3 minutes. Probably my review should say excellent rather than good. The drain in the shower was slow. I forgot to mention that to the front desk employees. I'm sure they would have fixed that if I had let them know.
excellent position. Spacious room. friendly but efficient staff no
Flott utsikt over Ponte Vecchio og sentrum fra frokostsalen. Beliggenheten er sentral i forhold til de fleste severdighetene i byen. Kun en heis og denne benyttes som oftest av personalet og de har humoristisk nok skiltet trappene med "Fitness stairs". Litt irriterende når du har dårlig tid og må dra all bagasjen ned trappene. Ikke et sted for folk med dårlige ben..
Dette hotellet er perfekt beliggende i.fht. Firenzeopplevelser ! Kjekt å spise frokost på takterassen som har utsikt mot Duomo mm.
sentralt, god service, heis,
Beliggenheten. Flott terrasse og utsikt fra restaurant.
En godt hotell. Mer sentralt kan man neppe bo i Firenze. Koselige med frokost på takterrassen.
A truly contemporary experience that was refreshing after being immersed in the Renaissance architecture and art of Florence. Excellent location right on the Arno. The staff was very efficient if not overly warm and friendly. They were often understaffed (problem with management) with people lined up at the front desk w/ only one young woman trying to serve everyone. We felt well cared for by the hotel, through many email communiques, a beautiful, quiet room, and a lovely bottle of champagne to celebrate our anniversary. We are in our 50s, travel extensively, and found that the other guests were much younger; acted entitled, and rude. This is no fault of the hotel, just who their clientele attracts....we might try another Lungaro property next time.
it was comfortabl
Great location , cool hotel, They had a problem with the internet which was not solved while we were there. We were there for business and therefore that was a big problem. I do not think that hotels understand how important is Internet these days. If they have a problem, they should come with alternative solutions. The internet was offered free, which was good, but............. did not work! Hopefully it was just a bad luck.
I loved the buzz, atmosphere and staff in the fusion/ restaurant bar - I loved the double shower.- Clean sheets every night pure heaven!! Hotel too cold- breakfast poor choice - lack of info re the facilities at sister hotels without asking - waiting for water to come through system ( a bit strange)
Very accommodating staff. Very clean and stylish hotel. Great breakfasts and great central location.
The staff was gracious and accommadating from start to finish. Paid breakfast buffet was hot and fresh. Great stay! Will return.
It was a great location The staff were not very welcoming and informative. There was a really unpleasant smell during our entire two day stay. Hotel lacked atmosphere.
Excellent hotel and very convenientl;y positioned in Florence. Only issue is price casued by the weakness of the pound against the Euro.
Location is excellent and staff were very helpful and nice.
the location the service the politness
Staff was helpful and very nice, Willing to help with anything you needed help with. Great location!
Very nice room, excellent location. Room over Ponte Vecchio was very noisy at night with drunks and football fans performing in the street below, and rubbish trucks early morning. Rooftop terrace which was main attraction was closed as soon as it started to rain, despite being fully covered.
The young staff was very welcoming and the location at a place like Florence was attractive. Room furniture was interestingly designed but not well looked after; one leg of the study chair was about to fall off. Wireless reception was practically unavaliable, one had to chase reception.This is not understandable at this time and age and at such a relatively highly priced hotel.
Design and style of hotel. Very good level of staff. Location.
This hotel is great, the location is central to everything you need in Firenze. The roof top bar is a great place to have a drink and watch the sun set over the Arno. The staff made our stay even better with smiles, great english and good knowledge of the area. Our first room was small, and luckily for us the hot water did not work and we got upgraded to a room on the 2 floor. One of the best rooms i have ever stayed in.
accomodations, staffs, views, location, and etc....everything you could come up with ideas about a nice hotel nothing
Clean, romantic, elegance, perfect I have booked one of your hotel and the others in Vinince through online by credit card, your hotel manager asked for accomodation payment when we leave, the others aggred that we have paid on line, we booked hote online all the time, once confirmed and prepaid by credit, we will never asked for payment when we leave, if so, it should not happen in such stand hotel like you. We keep the cash recipts till our credit card statement to approve "double paid" situation.
Location was excellent, close walk to all sites. Great beds and bedding. Stairs in the floor corridor could use railings.
Fantastisk beliggenhet. Gangavstand til shopping,kultur,restauranter, severdigheter. Supert. Litt lite bad.
Svært hyggelig betjening. Behjelpelig med billettbestillinger til museer etc. Pent og hyggelig rom. Fantastisk takterrasse med utsikt til Ponte Vecchio. Beliggenheten kan ikke bli bedre. En myk overmadrass til sengene. Ost og skinke til i tillegg til den kontinentale frokosten.
Fellesarealer og bad veldig fine og stilmessig godt gjennomført. Sentralt i forhold til sentrum av Firence og byens togstasjon Oppgradering av rom (bla stort hull i taket, dekket med avispapir) reparasjon av ødelagt air-condition, mulighet for varme tepper (lå kun lakener på senga, veldig kaldt om natten), mer oppmerksomt personale mtp ryddig av frokostsal (ingen bord ble ryddet etter hvert som folk gjorde seg ferdig med måltidet, folk måtte rydde etter andre og/ eller sette seg ved skitne bord)
Svært sentral beliggenhet. Spesielt og annerledes hotell.
beliggenheten, stemingen i hotellet. hyggelig rom ikke umiddelbart
Very good location, near Ponte Veccio (could see it from the room). Nice size on the room (junior suite). Not possible to decide temprature on the aircondition. Couldn't get below 26 degrees.
Vi har hatt en utrolig bra helg i flotte omgivelser. Hotellet er virkelig utmerket, med god kvalitet på service, rommene og mat. Likevel er det beliggenheten som er det beste; Med utsikt mot elven og mindre enn 100 meter både fra Ponte Vecchio og Uffizi. Nei
Beliggenhet og standard var utmerket. Godt utvalg på frokostbordet. flott spisesal Nei
Fantastisk hotel midt i smørøyet. Alt for harde madrasser i sengene.Ikke uthvilt om morgenen p.g.a av det.
at det lå så sentralt og fasilitetene: hadde store soverom og fine bad og veldig hyggelig, smilende betjening og god frokost i vakker sal hotellet hadde fine, brede senger som som holdt seg på plass uten å skli fra hverandre, men madrassene var steinharde, burde hatt 5 cm overmadrass, dette var slitsomt for ryggen.
It was in a central area of Rome where you could wallk to most attractions. The rooms were clean. A good breakfast was provided.
The location was excellent, and it was an "authentic" building, not a modern, boring hotel.
Close to the city center but not in the hubbub of the tourist part of town. The staff was extremely helpful and accommodating with all questions and requests. They also serve a good simple continental breakfast which is just enough to get your day going. And there are excellent restarants and dining nearby as well. Room was very large but felt more like a hostel setting. The antique furniture made the room appear dated, stodgy and bare. However, the bathrooms were roomy and newly remodeled allowing for soaking or shower preference after a long day exploring Florence. There were two single beds pushed together to form a larger bed and one of the mattresses was a little worn out with an indentation which accounted for restless nights. Considering we were just sleeping here and not spending a great deal of time in the hotel, this is a great value compared to other hotels in the area.
Nice and big hotel room. Staffs are friendly. There is one young lady who can speak English fluently. We enjoy our stay here. Wifi internet is free of charge but you have to come outside of your room to the common area in order to get the signal. Hotel's location is a bit far from Train Station. In the hotel website, it said that Bus Line C will take you closed to the hotel. In fact, there is no bus line C. There are C1, C2 and C3. Each line will go to the different route. We suggest to use Bus Line D (Bus Stop is right in front of the train station. The bus looks like Mini-Bus in Orange Colour) and get off at Cirello stop. Then, it will about 5 minutes walk.
The atmosphere was homey and the staff were very helpful and friendly.The Breakfast was wonderful as was our server. The location was perfect.
The hotel had been sympathetically restored to it's original grandeur of a 15th century Palace which made it an amazing hotel to stay at.
The loggia was a perfect place to enjoy a drink before dinner with lovley views and a cooling breeze. A fraction of the price for drinks on any of the Piazza's, quite a treat The stairs with a heavy suitcase, the lift didnt go to to floor we were on
Very unique. Largest hotel room we have ever stayed in. Excellent comfort for a 500 yr old building. Maked us feel like royalty. On the bedside table was two sets of earplugs. Only needed one as my wife is very hard of hearing. This was a sign of things to come. Our room was on second floor, close to the action. The partying goes on til 2-3 am, but thats normal for all of Italy. I got used to it!.
Beliggenhet Frokosten i hotellet ved siden av ikke så bra Dessuten er frokostene i Italia altfor dårlige for nordmenn
Beligenhet De bør fikse varmen på rommene (det var ganske kaldt der) og også fikse varmtvanns tilførsel. Noen ganger var det ikke varmt vann på morgenen.
The hotel is in a great location, with all of Florence within a ten-minute walk. There's a great hardware store, the only traditional one left in the city, straight across the road.... that's where I found a splendid old-school stove-top coffee machine! Wonderful staff.
Brillant location, really friendly staff. Good hotel for the money in Florence. If we come back to this great city will definately stop here again. Second floor hard to reach with cases. But hey it's Flrence and the buildings are 500 plus years old.
Wonderful location near Ponte Vecchio and other sites on quiet, charming street. Friendly, helpful staff. Lift only from about first floor; difficult with heavy luggage. Without using lift at all, 72 steps to get to the hotel.
Arriving with 2 kids, we were very warmely welcomed and had one of our best stay in Florence at the hotel Alessandra.
Pleasant and light dining room for breakfast. Pleasant staff The fact that reception and all hotel rooms were on second floor with steep stone steps. Although there was a small lift this did not operate until the first floor. Very unfavourable aspect as a first sight of this hotel and there did not seem any staff available to help getting luggage up to the hotel. Unusual and I do not know whether this was mentioned in the details of the hotel on the website. If not, it should be.
The computer did not work. I could recieve e-mails but could not send
Room, staff, food, location were good. Climbing the stairs with the luggage was a real pain, especially for my companion who was physically unable to do so. So I climbed twice. Private bath was not located in the room, it was down the hall.
This hotel saved our trip to Florence. After one night in a hotel with unfriendly staff we moved to Hotel Alessandra. We arrived very early hoping to only leave our luggage for the day but we're told our room was ready and offered breakfast! Our room was very large and totally met our needs. Best and most helpful staff and I recommend this hotel to anyone! Thank you! Slight sewer smell when first walking in downstairs and in our room but once we opened the windows all was well. Also, if you can't do stairs don't stay here. Outside our room there was a restaurant that was very noisy until about 11 but that was probably just our room.
Excellent knowledgeable front desk staff available at all hours. I was given a large clean room facing the front of the hotel. 2 x shared bathroom down the hall. Internet room very handy. Good continental breakfast (with espresso coffee available if you ask one of the friendly maids). Location brilliant - less than 5 minutes to all attractions. Make sure you experience the lunch bar I Due Frattlini while you are there...a must! No hot water in basin in room. Place was noisy with construction near by unfortunately. And all hours street sweeping must be a sport in Florence.
Excellent hotel room for the price. The hotel staff was extremely nice and welcoming, very good breakfast, WiFi without any problems
extremely friendly and helpful staff. charming accomodations with lots of interesting antiques. not fancy but very comfortable. nice breakfast and good internet access. location is unbeatable