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It was no rain, thanks.
Staff were accommodating. They initially offered us a room with a view of the inside of the building (I would not call it a courtyard) and down many halls away from everything. When we requested another they gave us one on the 5th floor, street side with a bath tub. I did request these amenities beforehand, however, they tried to give us a substandard room. Is this because we booked through Booking.com?Need to be persistent. Location can't be beat. Hotel is beautiful.
The bubble bath was a welcome delight. The room decor was awesome! The basket of fruit was delicious. We just loved every mininute! The stay helped make our 25th wedding anniversary wonderful. Had difficulty illiminating the light fixtures in the sitting room. The light switch did not function properly. Had to ask the front desk for assistance.
They offer the best breakfast buffet in the morning, excellent selection of eggs, rolls, pastries, fruits, cheeses, cereal etc and hot american coffee. The breakfast room is nicely decorated and service prompt and friendly. A great way to start your day. The rooms are very clean, bar/lounge area looks newly decorated and a nice place to enjoy an evening cocktail. Very friendly and accommodating staff.
Location was excellent. walked everywhere & many great restaurants & wine bars nearby. Staff was very accomodating & friendly Price was high but quality matched the price
The location is ideal The beds were very uncomfortable.
This is a beautiful hotel. What we liked most was it's location - very central - walk out the door and you are right where you want to be!! I can not think of anything that we didn't like about the hotel.
Hotel's position in the historical centre of Florence
location bathroom of the room was old and cold, not at the level of a 4 star
Great Location near the Duamo accompanied by good rooms and helpful staff
It was a very beautiful hotel with an excellent staff and it was in an excellent location. We liked everything about the hotel.
SPA (small but nice) and massages. I am Italian and found breakfast delicious (cappuccino) Room's temperature was too low when we first entered (18°)
the welcome and efficiency of the staff and also the quality of the breakfast. a special mention for the sophisticated spa and treatments. The room was very comfortable and wel equipted. the lounge is welcoming. the lighting in the beautiful bathroom was deficient but I understand this will change soon.
The hotel is very well located within few blocks to major attractions and "centro storico". Be careful with the shower in the restroom because it is a step down from the floor and you can easily fell down.
Very elegant, located in a perfect spot in Florence's luxury shopping area and also very close to city's center and monuments, clean rooms and good service by staff.
this one is a brand new one only opened in May 2009. The room is spacious and is very clean, with a spacious marble bathroom. It is small and cozy. I will go back if I visit Florence again.
Nice location, nice property Be sure not to stay in a standard room, when you pay for a deluxe room. Booking.com classifies the rooms by size, but the hotel receptionist said, size does not matter, it is the services included (spa, mini bar). The receptionist also refused to change the reservation to standard room, as it was made trough booking.com. I took us 15 minutes and some nerves to get the room we paid for as advertised on booking.com.
Excellent location. Walking distance to all the main attractions of Florence. Quiet neighborhood inside the busy town center. Room service expensive for what it was.
the hotel is absolutly great specially its near by the river & the shopping area..the staff were amazingly adorable and helpful ...i remeber "marco" he was great and all the other but i cant recall there names now..last day i needed a late check out ..they provide it free freee freee with a wide smile...u must see this amazing beutiful castle i wished i could stayed more
wonderful breakfast with fresh juice, home-made bread and delicious fruit very central to the city nice staff nice room no
Professional service, exceptionally resourceful/helpful Concierge Internet service very slow, no wireless
Beautiful modern rooms. We got two interconnecting rooms and they were very spacious. Hotel within walking distance to all the shops..
hotel's placement is perfect. hotel was good .
I liked every thing in the hotel. Some of the staff at the frontdesk are not friendly. Don't take the breakfast it cost around €30, eat out there are lot's of places to eat in around you.
The location was excellent the service was good and the rooms were small but high tec
location was amazing. it is on piazza del republica, walking distance to almost everywhere. that the internet connection and breakfast were not free. i understand that hotels charge for breakfast but seriously which hotel in the world today still charges 20 euro per day for internet. internet is everywhere and it should be given to clients free.
excellent friendly staff provided great service
Best location Location and the room
The hotel was located right beside all the sightseeing and shopping. The rooms were extremely clean and the breakfast was excellent.
Nice place, Perfect staff
Went on a romantic getaway with my fiance and this place was exactly what we were looking for. The location is outstanding, price amazing considering what we got. Staff was so, so accommodating. Loved the hotel bar, the bartender was amazing. They have happy hour every night too, and it was great fun. The bar didn't have computers, so i felt like the bartender got bogged down in paperwork when he could have been mingling with customers.
The concierge/front staff, where absolutely fantastic. Helpful and with a smile. Reviews completed on booking.com indicated cold reception/assistance by front staff. Our experience was actually very different, perhaps because we could speak a bit of Italian. Overall fantastic front desk, helpful in every way. Great location of the hotel and very tranquil considering it's situated in such a central and great location. Hotel rooms are small however this is not unusual for hotels within any european city. The senior staff for the breakfast service was very efficient, however quite cold and impatient. The service was of great standard.
very beautiful hotel, wonderful location the prices are a little bit high!!!
Great staff, great location, free assortment of amazing foods during happy hour 6-8pm...... Highly Recommended
I stayed for just one night there are no special comments, but the cleanless of the hotel, location and the information on website is in line with the quality of the rooms.
Good central location in city, Friendly and efficient staff, Comfortable and clean room.
Value for money, a bit anonymous, ok breakfast buffé, good service. The hotel only has wifi in the lobby and they charge for it which is not up to date i terms of hotel standard 2010.
Good wifi, safe location near good restaurants, helpful staff AC was adequate Power in the room that required key card was finicky and turned off automatically many times
Excellent location, close to everything. Very friendly and helpful staff. Nice bathroom. Nice selection of breakfast with tasty pastry and fresh fruit. Internet access is outdated - a computer in the lobby or wired in the room, both charged and quite expensive.
the wonderful lounge area...very welcoming/friendly staff all around..Comfortable rooms and a great location....great experience
Beliggenhet og takterrasse med en fantastisk utsikt samt pris i forhold til kvalitet. Noen flere sitteplasser på takterrassen.
Beliggenhet Små rom , ikke romservice
Vi statte stor pris på beliggenhet, god service i resepsjonen og takterrasse med bar og utsikt over byen. Rommet var i minste laget.
God standar og sentralt I forhold til serverdigheter. Nei
Topp beliggenhet! Noen rom støyutsatt, og "høyt oppe og mot bakgård" gjelder her som ellers. Rent og pent, fin frokost. Flott takterrasse der det var godt å sitte etter sightseeing. (Med medbragt drikke; baren der var stengt i påsken.) Myggnetting på vinduene i rommene! Vi ble oppspist av mygg, og det var bare netting i frokostsalen. Resepsjonisten syntes det var en fin idé (??! - hvor lenge har de hatt mygg i Firenze?), siden de var plaget av insekter fra påske til oktober, som hun sa...
Flott utsikt over hele byen på takrestauranten. Super frokostbuffet. Kjølig i fellesrom og hotellrom, deilig da det var ca 35c ute. Sentral beliggenhet. Gammelt og sjarmerende hotell. Noen av rommene er slitt. Bør utbedres.
Nydelig interiør, utmerket service, vennlig personale, god mat, god beliggenhet, nydelig utsikt, fantastisk takterasse Nei
Takterrassen og størrelsen på rommene Parkeringsfasilitetetene. Bilen kom tilbake med riper
Sentral beliggenhet med en fenomonal takterrasse med utsikt over domen og byen. 5 minutter til sentrum, 2 minutter fra sentralstasjonen. Gammelt erverdig hotell i luksuklassen Dyr internet og parkering
The location is good. Especially the parking service. Lighting in the room is a little bit too dark.
Excellent staff, very knowledgable, friendly and helpful; great central location, good buffet breakfast and reasonable value at sixty per night per double. Shabby, old, unpainted, hard beds, lumpy pillows, noisy, definitely not four star.
nice and helpful staff, the convenient location The hotel is old and needs the repair. The very small bathtub in the bathroom. The standard of the hotel rather two stars and not four. On the breakfast the very small choice of the food. The hotel is dirty generally. I do not command this hotel. The price is not adequate to the standard.
Location is the best, u can start there your journey and walk around through all the center of the city. Hotel staff was really nice. My single room was ok, even bigger, than i was excepted. Had little problems with hot water, but not all the time.
Air conditioning, Noise from traffic
Centre location I am totally unsatisfied with this "4 stars" hotel. I think it can not be qualified as 4 star. Rooms are small and noisy, dated interior, mirrow covered with mould. It was not a pleasent stay at all.
Wonderfully close to the Duomo and therefore great for sightseeing. Staff were helpful. Needed an iron, wasn't allowed one in the room (!). Had to go up to the staff quarters, very unpleasant room with a filthy floor (not great for ironing a white dress shirt). Irons in rooms are standard at so many hotels, this place needs to catch up!! Different rates for wi fi than those quoted on website - annoying as was reason I chose this hotel over another.
breakfast in a bad state,need repair
The staff and the location, very close to the Duomo. The room and the bathroom was very, very, very old!!!
The location is great and Hotel staff is very helpful. The room is a little bit too dark.
It is good located in sightseeing.
The breakfast was excellent! The bathroom was poorly designed and getting out of the bathtub was downright dangerous! The bathtub was slippery and tall.
design, room, location, breakfast and every thing. Also I got upgrade and a bigger room. nothing
Its nearness to all the important sights of Pisa. Not much.
The amazingly friendly and helpful staff. There was nothing to dislike
The hotel is beautiful. Great location. Cosy. It reflects Florence at its best. The staff was great, friendly, helpful, knowledgable about the area, restaurants, shows. We had a great time. Our only complaint is Florence is a noisy city at night and that requieres windows that are soundproof. If they change this, its a 5 star for us.
This is a beautiful hotel right in the heart of Florence. It is steps away from the Duomo, but tucked away so that it is quiet and seems to be off the beaten path...perfect location! The hotel is beautiful and the staff is attentive. The lobby is very comfortable, lots of attention to detail. The rooms are spacious and very comfortable. The breakfast is lovely, with many options.....something for everyone. This is our second stay at this hotel and we will return. I would definitely recommend this hotel to others.
beliggenhet, interiør og charme, frokost, terasse, rolig ikke noe sted å sitte nede i resepsjonen. Alle salonger var oppe i etasjene
Hyggelig personale. Hotellet lå veldig sentralt i forhold til de severdighetene vi skulle se de dagene vi var der. Rent og ryddig. Takterrassen var helt nydelig, med flott utsikt. Frokosten skulle jeg ønske hadde et større utvalg av pålegg eller varm mat. For mye kaker og søtsaker.
The old style, the class and grandeur of another era. Everything is a bit run down, especially outside. In the room: the showerhead was loose, a washingmachine went into a loud spin cycle at 0830 every morning, the mini bar was shabby and poorly stocked, the carpets were skid hazards and I had to store them away. And the air conditioning didn`t go below 22 degrees, I complained but was brushed off. 22 degrees was a bit too warm for comfort.
Generelt moderne stil med høy standard. Svært hjelpsomme medarbeidere i resepsjonen. Sentral beliggenhet. Spisesalen var for liten slik at det ble kø og ventetid for frokosten.
Super beliggenhet i forhold til severdigheter og shopping, midt i hjertet av Firenze. Stille. Deilig frokost i nydelig frokostsal i toppetasjen, med fantastisk utsikt over Piazza Santa Maria Novella. Flotte oppholdsrom i nydelig design. Treningsrom og sauna og internet-tilgang - alt inkludert. Jeg kommer gjerne tilbake til dette hotellet! Jeg likte alt!
The position is excellent. It is handy to all the major sites like the Duomo and is only about 15 minutes walk from the station. I think it may have just changed ownership and that there is a lot of refurbishment going on. For us the Air conditioning did not work but I am sure this will be fixed.
The location is teriffic, very close to all the main squares and attractions of Florence, 5 minutes walk to Duomo. The rooms have all been modified to a nice standard. Breakfast is quite good. We travelled as a wedding party and the hotel manager tried to get us to forsake one or two of our pre-paid rooms and share with each other, so that he could sell it to someone else. We refused of course and he didn't put up any further resistance thankfully. No air conditioning in some rooms incluing ours, which made it hot and difficult to sleep without a fan blowing on you. We got bitten by a good few mosquitos during September!
Friendly staff and good location Hotel is under renovation. Perhaps need to renovate also entrace hall and mentione lack of elevator in informations due to steep narrow steps. We had early flight and there isn't doorbell inside hotel to wake-up reception but outher doorbell rescued situation.
location no english tv
Friendly staff and the hotel is very central En-suite building site that we were assured would not interrupt our stay, it did. We should have been given a different room. And there was a party outside our window from until 2am on one of the nights, not the hotels fault but still very noisy.
the staff, the location the breakfast, missing eggs and youghurt anc cheese
I didn't actually get to stay here due to renovations, but the place I did stay probably wasn't that far off in terms of quality.
We liked the willingness of the manager Mr. Joseph that made everything possible to make our stay confortable.
Great staff- they were always incredibly friendly and helpful The room was a bit strange of a layout and could use some modernizing. The only true negative was that we believe my husband got food poisoning from the yogurt served at the breakfast. It was in a dispenser rather than individual containers so that was suspect to begin with.
good staff. easy access to central city. good breakfast I couldn't use the internet
The staff were very polite and offered to compensate us with a dinner for the inconvenience caused by the renovation works. Our room was right across from the breakfast room. I didn't like the noise from there in the mornings, which prevented us from sleeping after 8h.