We notice that a room service food was outside one room for two days before they removed it. The breakfast was poor, we asked for Honey and we received an empty bottle of honey.
easy acces to Cape Town and the West Coast
The friendliness and helpfulness of staff The lack of signage en-route to hotel. Housekeeping should not be turning my bed down at 21h00, but earlier
Amazing view on Cape Town. Close to industrail area for customer visits. Hotel on the beach Every single service you have to pay: internet, you can not even borrow an iron they charge you...
Modern rooms Good breakfast Overpriced.No atmosphere of a hotel Not convenient to the city
Spacious room, friendly staff, comfortable bed and appreciated teh assistance with teh baby cot. Breakfast was fantastic. Thank you!
The hotel is right on the beach and has an excellant view of table mountain. This hotel is an example of doing the right thing but not doing it right. It has no atmosphere, its staff unprofessional and its restaurants, room service and other services are over priced.
Mostly the view, the room was well laid out and clean particularly the bathroom and shower. We both found the mattress to be very hard.The restuarant was a bit over priced
View of Cape Town. Size of rooms.
The staff was very Friendly and that was fantastic to stay there. We enjoy the restaurant. What a feast.
I liked the style of the rooms and the futuristic designs and incredibly clever layouts of the rooms with your television rising from the bottom of the bed. Our view was awesome with the infinite pool outside the window with a backdrop of table mountain! Fantastic hotel!! I wasnt keen on the fact that the staff didnt know everything about their services, example the cost of the nanny service and how much in advance you had to reserve a nanny etc,but hey its a brand new hotel with brand new staff and by the time you stay there,this will all have been sorted!! I would recommend this hotel to others for sure and would gladly stay there again!! (No need for a nanny this time)
The hotel is beautifully designed , The rooms are stunning! The restaurant not what you'd expect from a 5 star hotel....but good.It is part of a new development and has an excellent shopping centre across the canal. I felt it was a bit too far from Cape Town (Waterfront and CBD). However you'd pretty much need a car wherever you choose to stay.
Comfort and accessability No
Friendly staff. Nice room. Good TV images. Healthy breakfast.Safe undercover parking.Close to Canal Walk. We spent 4 nights/days.( 7 - 10/06/10 ) Why were the tariff for the 10th of June more than double compared to the other day tariffs? Surely a thursday should still be included in a so called "midweek special"
Perfect stylish modern hotel. A little bit outside from City Center (about 10 min drive with Car) but definetly worth it.
The professionalism of staff, (particualry Andrew, the lady at reception - of whom I cant recall the name correctly), Elisha, dining staff as well as arrangements for travel out of hotel. Prximity to shopping mall is also convenient. None in particular. However, the bathtub in the bedroom was quite a new experience. The bathtub was not used since we stayed as a family. In future vehicles operated by the hotel would probably add value.
Room confort and overall quality. Very good price/quality relationship.
The hotel has a excellent location for a 'out of towner' to do some shopping at the canal walk and the quality & luxury of the suite made it feel like a romantic braekaway. The only minor problem was the access door from the parking area to the reception - some of the lettering on the intercom/ access panel were almost redundant - making it confusing for a first time user however the hotelstaf in the parklot were at hand to assist.
Brilliant service, clean spacious rooms, comfortable king beds and fabulous pillows and linen; Great breakfast and room service. Nothing was too much trouble for the staff. Fantastic location and magnificant view of Table Mountain from our hotel.
We liked the style of your crockery. Your staff service is excellent.The reception was warm and let us feel so wellcome.We have one problem we forgot a leather undercoat in room 430. Can you please follow up and contact us on the results.cell no. 0824166410. Date 21/09/09.
It was very luxurious. Staff are very friendly and take good care of the guest. No
Immediate positive response when there is a complaint Yes, one of the room allocated to us on arrival was not satisfactory.
I was lucky to be upgraded to a bigger room at no extra charge and Jo Ann assisted me willingly with all my requirements which was most welcome. The only thing I found a bit odd was that there was no staff member on site at all times
was in a good location for our needs, near to airport 20 min drive.
Location is very good. Very impersonal and minimalistic. Cold and unwelcoming. definitely not 4 * rating.