The staff in the reception was always helpful. The standard of the food in relation to price. The cleaning of the room. was poor. I would say the overall standard of the Hotel is more of a four star Hotel, not 5 star. The Gym was not up to standard.
The staff is attentious, the beach is ok, the pool is very good. The all-inclusive system. One should avoid it for sure. Many things are not included and the staff who serve it seems to be doing you a favour.
It was fun to go banana boat and parasailing the website was not clear about the room locations resulting in misunderstanding while checking in
Very comfortable and nice rooms and facilities, beautiful scenery and layout to try to offer the rooms on booking.com at half board or all inclusive!
My stay was so nice, special thanks to Hussein the night receptionist, he was really so helpful and decent!
swimming pool, and beach rooms could be more ... luxurious? kids play ground was closed, helth club located in the other side of the road, which inhibits the will to go there.
Very professional and helpful receptionist but Ilaria deservs a special mention.GREAT Italian food a "la casa "restaurant.The two cooks must mentioned for their ability,you don't miss Italy with them!
Spacious rooms - very bad maintanence in rooms ; Air conditioner doesn't cool, safe box doesn't lock, wardrobe doors don't open. Room service takes too too long. Cleanliness of the hotel is very poor. No tempreture control in swimmin pools. Food is not edible. Some very unfriendly staff.
1- Det må infomeres tydelig at betaling skal gjøres like etter ankomst til hotellet. Vannligvis betaler gjester når de drar men I den tilfelle ble det krav om full betaling ved innskjekking noe jeg var ikke vant til når jeg kjøpte tidligere hoteler hos booking.com. 2- Plagsomme ansatter som prøvde å få kontakt med gjester uten å kunne språk med invitasjoner, til og med besøkt til rom for å spørre om alt var I orden noe jeg følte ubehagelig.
Was told upon arrival that the price on the site is not correct and they wanted to charge me extra however after a big argument the hotel manager opolgise for the mistake occurred. Food was not good at all. All doors licks in the room were not working including the security chain and no safe box in the too
The multiple restaurants and the effort that they take to prepare different dishes daily plus, the continuous cleaning of floors right thru the day. The rooms can be classified between 2 to 3 stars and the prices charged were exorbitant. Beds were very uncmfortable and full of bugs. Restaurant staff are very rude and unproffessional.
I liked best at this hotel the quality of the food, the cleanliess of the room and all throuout the hotel, the goodwill of staff ready to help you at any time, whatever efforts they were supposed to make. Also they had plenty of relaxing areas, with confortable chairs inside and outside. I did not like at all at this hotel: the size of the pools, the fact that just one pool (the smallest one) was heated, too many mosquitos, the beach was too crowded and just one beach bar for two hotels (Alf Leila and Jungle Park), and the size of the plastic glasses (100 ml for one beer)
the view, swimming pool Poor staff, aircondition not sufficiant, too far away from town. wrong telephone number in your confirmation.
Good design, calm place, good parking housekeeping, very expensive mini-bar drinks, breakfast quality and kinds, small rooms
The beach and swimming pool areas are spacious and comfortable. The Italian restaurant was excellent and good value for money. The rooms were clean and comfortable. The food in the Karnack restaurant lacked imagination. The same kinds of food were served on a daily basis. The hotel is clearly aimed for Russian visitors with no tours readily available for native English speakers.
Large green territory, jym, hotel room,houskeeping Extremely unprofessional front desk personell Plenty of food for breakfast, but it's all the same every single day and the quality is very poor.
good quiet hotel with big green territory and beach. there is the coral for snorkling and place for kids to swim in sea too there is the building on right side before main entrance with garden view rooms, it is just in front of generator hall. during whole day and night there is annoying noise.
The hotel was very comfortable and the staff friendly and efficient. No, I had a very good experience at the hotel and would use it again for future business.
The hotel's building itself is huge which is great as even when it is fully booked you wouldn't feel the crowd. Free oudoor gym, jacuzzis and sauna are very enjoyable and we had a great time at the spa. The buffet breakfast was average and when it struck 10 30 am the food was quickly removed so you had to be there at least half an hour before closing time else you'd get into the restaurant and have nothing except a cup of tea.
Friendly staff. Proximity to most attractions. Excellent beach with very good service as well. Rooms are very well equipped
Nice place to spend holiday, kids area is great. Animation team are lovely. There is a clinic for any emmergency. Food is good. Beach and pools are nice. Heated pool is available for kids and adults. Beach volly ball was really fantasatic. The Shisha corner is totally bad. No servise, bad drinks. We had to wait more than 45 min to get our order from shisha , and then also 10 min to get drinks. No further charcool. It is really not related to the hotel.
There was good swimmingpools and good place to kids. Too hard beds!!! Wireless Internet connect too expensive.
Hotel Facilities and room was big enough and new ans the Clubcar transportation The beach wasn`t good enough where the water was shallow.
alot of very rich pople and old, hard to relation , fun is not part of it.
ofcourse the beach and the pool was very good. also the rooms was very comfort and always clean no it was very good
Lots of space around the huge pool. Nice terrace for breakfast. Perfect hotel for a nice holiday.
Det er en veldig fin hotel som tilbyr veldig god service på en rimelig pris. Jeg likte alt.
Betjeningen, rommet, hotells lokalitet og maten. Lite sentralt i forhold til by og strand, men helt ok
Stille og rolig hotell, serviceinnstilt personale og store rom Kvaliteten på sengene, for harde