Cancún Hoteller i Ciudad - Downtown District

The hotel is located in downtown - close to everything. My girlfriend was sick. I called room service for breakfast. (Breakfast was not included and I was paying for it) They told me that they are busy and we must come downstairs. I went downstairs in the their restaurant. They told me that I can not take food to the room. My girlfriend must come downstairs to eat. I explained but they told me that this is their "hotel policy" and they can not do anything. I walked to a nearby restaurant and got the food. I travel all over the world on a regular basis and never heard such policy in a any hotel!

How much was included in the room: Dishes, etc. Closeness to the shopping mall and restaurants The cleanliness-Towels and linen were not so fresh

Location Dirty rooms & towels

Location Was absolutely bad experince, never coming back or recommended !!

Spacious, small clean pool. New and nice decore. They arranged ground floor as mom is in wheelchair. Easy ground level free parking. Terrible check in. Dispute my confirmed reservation that I provided the check in staff made us wait. Not sure if he found the reservation. Terrible to have rock and roll till just after4:00AM!!!!!

I appreciated the free internet, the courtyard and pool, the proximity to the bus station, restaurants, mercado and various shops. Because of its location, there are traffic noises at night, but with the air conditioner on, these were a minimal disturbance. The windows were also well insulated and helped with the noise.

Hotel was well situated and very comfortable the staff are awful, they never asked us if we would like drinks when we were buy the pool and tried to rip us off when we checked out. not satisfied

the sunny pool, great breackfast (buffet style) smell of room (very humid)

The Hotel had potential. Only if they could've just kept it clean. Smh! There were apparently bed bugs in my friends room. The bugs ate through their shirt at night. I had mold in my first room and it smelled like that all around the hotel. Hotel is out dated and if only they could keep up the maintenance then the hotel would have a lot of potential. The night staff had horrible service. Treated us like they didn't care what was going on. my first room was a suite. Horrible. The AC didn't even work. My second room, which was a regular room, was a lot better than the suite but it was a little scary to sleep. The AC in that room was on blast. Almost reminded me of a freezer. Better than the last room but I almost froze to death. All around this hotel was pretty bad. I guess you get what you pay for but definitely worth the money to stay somewhere else. Oh yea! Did I mention that there were bats in the hotel?!? Yes I said bats. Smh!

Like there scultures, loby , there are a good bohemic ambience to delight music trought the nigth, grate painting walls To much noise at nigth, cant sleep, specialy a drop on my air condicion machine, i was report, but nobody didnt fix.

Nothing Awful..... the worst experience ever