The staff (front of house) were excellent - friendly and helpful. Having highlighted my dissatisfaction to the General MAnager, he was extremely quick to respond and deal with the situation. Lots! The room was filthy - thick with dust, dirty bed linen, leaking sink, incorrect number of towels replaced - same with tea/ coffee facilities. Cracks in the walls - and the duvets would have been great if there had been a Siberian winter and double the size of thebed..... Think that sums it up!
Fast, friendly service, excellent food & accommodation, efficient late bar and the valet car parking facility in a busy City centre is a definate plus.
Location was good and the room was clean. I felt the clientel were suited to a stag/hen party atmosphere. The fighting outside the door was not helpful to ensuring a comfortable stay.
Comfortable, very clean, polite staff and good food
Good room - excellent resturant - great location Was able to write clean me in the dust on the wardrobe shelf. My colleague was unable to check in until after 3pm and only then because we insisted that a room be made available before we left for an afternoon/evening meeting
Staff were very friendly and patient. My booking wasn't registered with the hotel when i arrived. Unsure if this was a booking.com error or hotel. However the problem was promptly resolved and i had a very pleasant stay.
The very helpful Staff!!
Great location arrived by train, Great Victoria Street station immediately adjacent to hotel. Concierge were very helpful in arranging tours. The room was not large but was comfortable and very clean.
Size and cleanliness of room and large screen TV Poor for guest car parking - I found this a big disappointment
Great location, great staff! Room was spacious for 3 people! Enjoyed it very much! Highly recommend
Location and room layout
The availability of the Piano Bar into the small hours
Value for money and staff on reception both helpful and friendly.Very close to all the amenities and the city centre. Nothing springs to mind.
Rooms were small but clean. Location was outstanding and staff were very friendly. The price was right, so couldn't ask for much more.
Good staff, good use of space in the rooms Would have liked the bar to be away from the reception area.
Staff and restaurant amenities were excellent.
the room is nice and comfy. i'm definitely going back again if i have a chance.
The location was excellent with just a short walk to go shopping and to have a night on the town.
Very conveniently located. Friendly, helpful staff. Excellent value. Decor on the modern side, so a bit boring.
Clean, comfortable, warm and quite. Excellent shower, without noisy plumbing
hotel very cloes to shopping centres and motorway and nightlife
The room was clean and warm The food was not good particularly the breakfast.
Great location and good price Room was very plastic, but def value for money once you know what you are getting
central location poor car parking facilities
The staff were outstanding, the location was brillent right in the city center, great value for money
General Cleanliness & presentation of hotel. Helpful staff
Nice looking rooms Walls were paper thin.could hear everything from people beside us
Central location It is rather ordinary
that is was so close to all the shopping centres and the hotel was easy accessed to
the stff were brilliant very helpful and accomodating all the time. the bath i would advise anyone to ask for a bathmat before you have a shower as i had an awful fall but they were so helpful and i would still return.
It was centrally located. Our room was bare but clean There was one member of the staff at the front desk that was particularly unhelpful. One of those people that follows the rules but doesn't go out of her way for anything. Unfortunately, don't remember her name, but she was small, young, and slightly chubby.
The convenience in relation to the town. It had a place to eat late evening.
Friendly, helpful staff. Size of room and cleanliness. Ideal location for accessing Belfast city centre, pubs and restaurants. Easily located from motorway and secure parking just around the corner.
Great location and value for money Traffic noise in ouside room
Location is spot on for a great weekend in Belfast
hotellet lå sentralt i byen, hyggelig betjenig og gjennogående god standard.
Veldig bra frokost i fine lokaler:-) Fint bad. Svært god beliggenhet. En pc med internettilgang som var svært komplisert å få til å å komme inn på internet.......Dvs kunne gått hengt en informasjon for hvordan man kommer seg inn på internet. .Burde også være gratis å surfe litt på internet når man bor på et hotel med såpass standard:-)
It is located within walking distance of several places. The price is great on a budget, and the room was very clean. Staff was nice. There is not much bathroom privacy, so make sure you are with someone you are comfortable with. I was, so it wasn't much of a problem. Would prefer a bathroom without automatic light so that I can turn it off quickly if used in the middle of the night, so that it doesn't continue to shine into the room for 20 minutes. Also, local bar next door was a bit noisy from our room. For quiet, request a room further away from bar.
Rates were cheap and room was clean and warm Comfortable bed Too much noise from next door bar and room was clean but has nothing other than bar soap. You need to even pay for a cup of hot water from lounge. No coffee port in room:
There were crumbs on the desk, the fan in the shower had a centimeter of dust on it and the vinyl floors in the bathroom were stained and dirty. The most disgusting hotel room I have ever been in. We booked online at thee times the rate they were advertising at the hotel. Couldn't believe it!
bed very comfy and quiet and its central position. the reception was very dark and uninviting, it wasnt suitable to sit and relax in.
everything was first class,from friendliness of staff to the quality of the room and the food. the price was a bit steep, I probably could have got somewhere equally as nice in Belfast for cheaper.
hotel was freezing cold, the food at the wedding reception was non existent, (not sure whether that was at hotels expense or wedding party) the food that was served was cold, i had stomach problems following day.
This hotel needs serious renovation. The price did not match the quality by a long shot. The hotel needs to improve it's customer service.
I love staying in this hotel on this occasion I mixed up our departure date and the staff were really understanding and allowed us to retain our room for the extra night.I particularily love the whole atmosphere at this hotel and it is always my hotel of choice when visiting Belfast. Nothing we did not like.
Everything from the food, the staff and room service. N/A
It's city centre location is excellent and having a very good restaurant on site with late night entertainment really made the night worthwhile.
Piece & quiate.
very relaxing hotel friendly staff and right in the heart of Belfast
Very luxurious hotel in the centre of Belfast Paid my bill on checking out and was asked had I used anything in mini bar,which I replied no,we never do.On checking my credit card account I was charged £9.50 on a seperate transaction I phoned the hotel and was informed the charge was for three packets of nuts and a bottle of water from the mini bar.I was told it must have been a mistake and apologized for the error.A refund was to be made to my card. Careless mistake by someone but I was not pleased.