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Friendly reception staff and helpful with information that was asked off them. The hotel has free internet access
your location and the bar 1. no air conditioner, 2. stale air, 3. aclcohol was refused for visitors/clients, 4. too small parking lots, 5. no printers in business centre,
The hotel enjoys an ideal location between the shopping streets in the centre of Dortmund and the railway station. It is large, contemporary-style yet fairly impersonal, with a touch of luxury that would not seem out of place in the centre of London or Paris (but which might be a bit too flashy in a provincial, industrial town). The double rooms are also large, well-appointed, sound-proofed and very clean. The bathroom is also quite large, as it has not one but two sinks and a bathtub+shower. The Bulgari toiletries are really appreciated and show once more the hotel owners' attention to the little details that matter. The breakfast is very good, varied and plentiful (but a bit expensive, at 18 euros per person).
The way staff resolved problems- see below The reasons for the poor ratings relate to the lack of air conditioning. During my stay tempratures in dortmund were 30 degrees, plus. I was unable to get an sleep the first night, due to the heat in room and lack of air. For a supposingly 4 * hotel this is unacceptable. Saying that when I complained the next day, the hotel staff placed a fan in my room that resolved the problem (hence excellence ratings for staff). There were also problems obtaining wireless connections in my hotel room- although, again this was addressed satisafctorily by hotle staff- I was provided with a cable connection.
It's ideal location for shopping , business and tour.The level of service is very good.The hotel is clean and comfortable.I really liked it. It was very good.If some not , just ask reception and they solve it soon.
convienent and accesable from the main station, reasonable facilities
Breakfast buffet is very good and the staff is friendly and helpfull. Good location and the connected restaurant is very good. For my purposes I selected too small room. However I'd like to stay in this hotel again and have already reserved a bigger one.
good location in the centre. very comfortable, nice rooms, friendly staff ... perfect
Beautiful lobby, good location to go to dortmund center, nice breakfast... no airco, and unfortunately the day we arrived it was almost 30C.
Støy fra gaten.
Very clean, I like the bathroom. Breakfast was nice. Not to much noise. I enjoy the stay. The bed was prepaird for only one person. We where two persons. Trouble with elevator and electricity when we arrived. I never like carpets on the floor.
Topp romstandard! Bestilte røykerom, men fikk ikke røyk. Utmerket, men forholdsvis dyr frokost - foretrekker at den er inkludert i romprisen.
Friendly staff. Superb swimming pool/spa. Excellent breakfast. Internet access too expensive.
The staff was very friendly and helpful. The room was very comfortable, clean and modern. The location was very convenient. The in-tub shower was awkward due to limited size of glass partition.
The usual Hilton high standards with excellent staff, all of whom spoke perfect English. Great location overall. Although slightly remote from Dortmund centre, was easily accessible by underground, that was only 5 minutes walk away.
Just a brief overnight stop but food and service excellent
The hotel was situated ideally for my stay i attended a racing pigeon convention and the hotel was not more that 10mins walk to the arena that it was staged so no transport costs. Also the staff and room service was excellent during my stay.
Location. It is perfect if you wish to go to the Idulna Park Stadion and well connected to the city centre. Breakfast was good too. Common areas are not too welcoming
Nice sorrounding, excelent staff, perfect breakfast Size of the rooms
Cleanliness, modern, comfortable. Very friendly staff. Good location to the westfalhallen. Tea/coffee facilities. Room service was quick and lovely well presented. I would recommend this to anyone.
The quality of the room, amenities and breakfast is excellent The personel in general was very gentle. But at check-out we were asked to pay theparking (even our rate included it) and the person at the front desk was not nice at all: we showed our reservation (which was in french) and she argued that she could not understand french so we would have to pay the parking. At the end she agreed not to charge us but she was not happy about it, and not nice at all. Such a hotel should always have helpful staff that fullfill its customers inquiries and needs in kind way.
Large swimming pool. Great breakfast. Far from the city center.
very spacious room, very clean
easy to reach Iduna park stadium, 10min walk. we luckily met Shinji Kagawa at the reception in the hotel just after the match with Volksburg.Hotel stuff recommended us a nice Mongolian food restrant near the hotel. Baby bed. Nothing.
It was close to the Westfalenhallen The underground parking was very narrow and expensive.
some of the staff were very nice and helpful; The gym is a joke, dont even think about bringing your gym-stuff; During my stay it was very hot in Dortmund and there is only this mini terrace out front the hotel in the bare heat, no umbrellas; I found the bed too short (they should check out Hilton or Marriott for their beds!); the TV too small and old; this hotel needs to loose a star and be downgraded;
friendly staff, good location, faultless service.
I love the bath tub and the beds are the best I´ve found. My back hurts a lot but I had no pain in the morning, which is a miracle. We slept to well and missed breakfast the two mornings we stayed at Mercure Hotel. We also missed the train to the airport because of this :)
Breakfast was excellent, my room was very spacious, with a superb bathroom. The layout of the bedroom was also good, and I loved the Reception area with its Christmas tree and festive atmosphere. The glass elevators are also very attractive. Room 308 did not have any drawer space to put clothes in, only hanging spare in the wardrobe
Very quiet and comfortable hotel with decent sized rooms and very professional personal. Very nice breakfast.
the general standard of furnishings The double bed turned out to be two singles pushed together. The TV was a little confusing to operate.
Hyggelig atmosfære,god beliggenhet i forhold til vår kongress, meget god frokost. Hjelpsomt personale. rommet var rent og fint, men tydelig sopplukt på badet som ødelegger et ellers godt inntrykk.
Hotellet lå helt perfekt til for vårt vedkommende da vi skulle på hundeutstilling i Westfalenhallen. Stort pluss at det var lov å ha med hund og at det IKKE LUKTET RØYK I ROMMET.Betjeningen gjorde sitt ytterste for at vi skulle være fornøyde. Nei, her var alt tipp topp
Vi var der for hundeutstilling og det var perfekt for oss. Kort vei til hallen. De kunne hatt litt rimeligere frokost. Det var ikke mange av oss som spiste der.
Rolig atmosfære, noe som var veldig godt siden helgen ellers var ganske hektisk, med hundeutstillinger både fredag og søndag. Veldig bra service. Vi fikk bestille middag sent torsdag kveld. Vi var ikke i restauranten før kl 21.45 pga sen ankomst til hotellet, men betjeningen var alikevel blide og hyggelige. Kanskje litt edre engelsk-kunnskaper...men ellers ingen ting.
Kort vei til messehallen. Dyr frokost og dyrt å ha med hund.
central location, best breakfast I ever had at a hotel, wintergarten for breakfast room very nice.
Close proximity to town centre and Christmas market Nothing!
Good weather good staff very helpfull nothing to much trouble No
Its central location was useful, just minutes' walk from the pool we were visiting every day. Evening menu was not exciting and was over-priced.
Closeness to the Metro and city center. Good variety of TV programs. Room is a bit small for the 4 star hotel but confortable enough.
The receptionist was very helpful in assisting when we by mistake locked our car away in the nearby deep garage. Hint: always check garage accessibility when driving into a garage. The hotel seemed best suited for a business trip. Standard rather boring big city business hotel. Lacked personality. Our room didn't have a view.
We did not book breakfast and found it quite expensive on a one off basis
No hotel car park location was good, as were the facilities
Breakfast was very good.
the food was amazing and service of the staff was good.the room and the bathroon were of good size and spacious. the toilet roll in the bathroom was too hard.
Central and very good wifi connection. Staff are very helpful and the rooms are quite clean There are mostly German channels on TV. If they want to be an international guest welcoming hotel, they have to add more channels in English.
Handy for the city and event The room was not propally cleaned or beds made evey day
A very pleasant experience. Most efficient room service. There was no tea/coffee making facilities in the room. As frequent travellers this is something we appreciate.
My brother and I were caught up in the closed airport situation because of the Volcano, we were very lucky and came home with an English couple who drove to Germany rather than flew , if we had to stay on at the Hotel Drees we could stay free of charge for as long as it took for our flight to become available
Very good I liked form my heart
Very friendly and helpful staff - they even allowed me to practise my German on them!
The fantastic bathroom.... I did not lika the reception area, which made the hotel look lika a backpackars drop-in or a counter at a car rental (just a room with no nice sitting area). The restauraunt was alla dark and look closed down allready at 6 p.m. in the evening. The girl at the counter was friendly but was not professional in her apperance.
Hotel staff were very cordial and the breakfast was nice. It will be more attractive if you can replace the lift which is very small and also very slow.
It was 3 days business trip to Dortmund. The hotel has an excellent location in city center,near Dortmund Hbf and city center shopping area. The hotel staff was very helpful. Only one negative moment - their poor English and my very poor German.Room was too big and clear.Breakfast was usual for such kind of hotels.I recommend this hotel for the staying. Very, very slow lift.
Location and friendly personal Bad wheather
The capacity of the room... It was f*cking cold in December, really it was like we have booked an iglu. Need to improve the heating because it affects terible the comfort especially on winter times. We were a couple and they gave us two separate pillows:))
The hotel is well located betwen city center and central train station (1-2 minute walk). It is simple but well renovated, clean and comfortable. The staff is friendly and the breakfast was delicious. Very good value for the money. Free internet. Small desk if you want to work.
Comfortable, large and clean room.Central location, right next to the train station and stores. It was very convenient for traveling to Dusseldorf. When we arrived the heat was turned off, although the temperature outside was 3 degrees C. Each radiator has to be turned on seperately. However, once heated the room was warm and cozy.
Staff very friendly and helpful. Good location for access from station, airport bus stop and to town centre. Very relaxing breakfast room - hotel extremely minimalist and modern. Tiny lift with sensors which if triggered caused the lift to stop - this is not good if you do not like confined spaces. The lift itself was extremely small, only big enough for two small people with not much luggage who are happy to stand very close to each other and not move in case they set off the sensors. No problem to use the stairs. Hotel room could have been be a little larger as one side of double bed was up against the wall.
The Room was in pefect condition. The Staff, very professional and attentive. The breakfast was excellent and well presented. The Location is perfect to the Airport or a trip into the city. I would stay at this hotel again if I visit Dortmund and highly recommend it to my friends.
The location; the room
The Staff assistance and attention The service and food at the Wittekinds Stube needs attention
The 24 hour service at the reception, always helpful receptionists and the location
Very central to inner city, friendly, clean, value for money
central location,within walking distance to all attractions in the city centre. an extra pillow would have been nice and also a safe in the room
The hotel is in a very central location.Good U train connections...so good for the Westfallenhalle Arena,concerts etc.Rooms are very comfortable and spacious.Excellent small kebab shop across street.Lots of cafes also 5 mins walk away.Kids enjoyed their own big room too. Have to be careful where you park your car...best in hotel car park...safer!
Excellent location for city centre. Taxi from airport took 20 min and cost under 20 euros. Staff understanding of english varied but all very helpful. Bedding changed every 2 days and towels daily. Breakfast superior to other continental breakfasts we have had previously - eggs and sausages as well as the normal meats and cheeses with good selection of breads and rolls. No real reception or bar area but plenty of places nearby. On a very busy road junction. Excellent double glazing but as there is no air conditioning you need to open the windows and the noise is bad and continues throughout the night.
good breakfast, close to innenstadt
Position and easy to find Lack of information about hotel facilitys in room.
I arrived at the hotel having booked a smoker's room, only to be told that no standard smoker's room was available, and the only way to have a smoker's room was to take a comfort room and i had to pay an extra 100 euros. (Although it was their mistake that a smoker's room was not booked for me). The staff barges every day into your room to check the minibar without knocking. It was a bit chilly in my room, thank God i took a pullover with me. The breakfast costs 14 euros and it's not something extra, i found it rather poor.
The friendliness of staff and vicinity to amenities N/A
The location The internet connection at first didnt work, later it worked but were so slow that it were useless. Due to this, I would not use the hotel again, or recommend it to business partners.
the location close to the airport 5 min max, the bed, good choice for buffet breakfast the staff not quite friendly: we arrived earlier, we could not check in and refresh a little...next morning, for breakfast when something was empty, no one would check and refill it; we came in at 8:30 a.m. for breakfast (though it was till 10 a.m.) we had to ask for everything: is there any more juice? she would bring out only juice...then can you bring out some eggs?
Pleasant staff, pleasant surroundings Not very close to public transport or to the city. There was a noisy party in the hotel restaurant which happened to be directly below my room, that ran way past midnight into the early hours of the morning.
We were addressed very correctly at the reception. The hotel had arranged for a room for us as far away as possible from the wedding party in the restaurant. Then we got recommendations for restaurants in the neighbourhood. The room and bathroom were spacious, clean and light coloured. Breakfast had a good choice of everything.
The room was large and airy, quiet location but near to the motorway excellent stop off point. Breakfast ok.
Welcoming and light atmosphere None
Easy access to the town center, nice and quiet area.
The hotel itself and the rooms had a nice modern feel, and was comfortable and clean. (Bizarrely in the first room we were given there were about a dozen ladybirds around the windows but we were immediately offered another room and housekeeping were onto it straight away.) There is a good bar, internet access, car parking and evening meals available. The staff were great, my german is passable but all the staff we talked to spoke english. We knew the hotel was on the outskirts of the city and that the ubahn was close by. This was a 5-10 minute walk from the hotel although there was also a park and ride at the station. I felt this was ok my hubby thought the statuion was isolated and therefore didn't feel particularly safe
The staff was very helpful, and the room was quite nice. Internet access was very expensive.
Staff very helpful especially as we did not speak alot of German. Room very spacious and well laid out and clean. A little aircraft noise but the hotel name gives that away. Breakfast was great. We would definately stay again and recommend to others. Nothing comes to mind, so excellent.
Friendly, extremely helpful staff. Very welcoming. Superb accomodation! Nothing at all
ease of booking
Reception staff - I dealt with two people and both were very friendly and efficient Not knowing where the master switch was when I entered my room. Finding out that I was in a smoking room (on a smoking floor, it really stank). I am not sure where this appeared in the booking, perhaps I overlooked the option to choose a non-smoking room, but it should be made very, very clear as I would have hated to be stuck ina smoking room. However the hotel was not full and your staff gave me a new room immediately, they were very nice.
Staff were very helpful.Service was fast. Convenient for the airport (I had a hire car) Internet access took several attempt to get working. The log on service proved troublesome but the front desk staff solved the problem very efficiently.
Room was very nice and clean. Lots of space in room even with a baby cot! Above all a very good, clean hotel to stay in. The bath height was taller than usual and the shower was over the bath. Had to help my 9yr old boy in and out. Would be better if there was just a shower cubical.
Quiet hotel, helpful staff
The room was huge which was nice when you have kids. No cot for babies, only newborns. Our 10 month old has to sleep in the middle of our bed which had a big crack in the middle. Description said bathtub in room, but this was not the case, reception said there was no bathtub in the family room.