This hotel is convenient for the city centre and also the station. This is the fifth time we have stayed at this hotel and we have never been disappointed. All the Mercure hotels we have stayed at have been good value for money
Located near Dortmund train station and direct opposite shopping streets. Plenty of shops to browse
Locality to the city centre; excellent cleanliness
central location, U- bahn station a few meters in front of hotel's entrance, friendly stuff, good breakfast, large bed in single room
Helpful friendly staff. Food very good. location ideal for getting around.
The location of the hotel was excellent. The staff were very helpful and the breakfast was very enjoyable
Location, room, access, 24-h reception about 10 Euro fee per day for internet access (I prefer hotels with free wifi)
Nothing much really. It was ok. The local car park was a bit of a trek and badly laid out. The hotel was ok, though I find Mercure hotels slightly over priced for what you get. I have stayed in many.
Big rooms,good location.
It's very central
No hotel car park location was good, as were the facilities
central location, best breakfast I ever had at a hotel, wintergarten for breakfast room very nice.
We did not book breakfast and found it quite expensive on a one off basis
Close proximity to town centre and Christmas market Nothing!
Good weather good staff very helpfull nothing to much trouble No
Its central location was useful, just minutes' walk from the pool we were visiting every day. Evening menu was not exciting and was over-priced.
Closeness to the Metro and city center. Good variety of TV programs. Room is a bit small for the 4 star hotel but confortable enough.
The receptionist was very helpful in assisting when we by mistake locked our car away in the nearby deep garage. Hint: always check garage accessibility when driving into a garage. The hotel seemed best suited for a business trip. Standard rather boring big city business hotel. Lacked personality. Our room didn't have a view.
The quality of the room, amenities and breakfast is excellent The personel in general was very gentle. But at check-out we were asked to pay theparking (even our rate included it) and the person at the front desk was not nice at all: we showed our reservation (which was in french) and she argued that she could not understand french so we would have to pay the parking. At the end she agreed not to charge us but she was not happy about it, and not nice at all. Such a hotel should always have helpful staff that fullfill its customers inquiries and needs in kind way.
Large swimming pool. Great breakfast. Far from the city center.
The hotel was situated ideally for my stay i attended a racing pigeon convention and the hotel was not more that 10mins walk to the arena that it was staged so no transport costs. Also the staff and room service was excellent during my stay.
The usual Hilton high standards with excellent staff, all of whom spoke perfect English. Great location overall. Although slightly remote from Dortmund centre, was easily accessible by underground, that was only 5 minutes walk away.
Nice sorrounding, excelent staff, perfect breakfast Size of the rooms
The staff was very friendly and helpful. The room was very comfortable, clean and modern. The location was very convenient. The in-tub shower was awkward due to limited size of glass partition.
Location. It is perfect if you wish to go to the Idulna Park Stadion and well connected to the city centre. Breakfast was good too. Common areas are not too welcoming
Just a brief overnight stop but food and service excellent
Friendly staff. Superb swimming pool/spa. Excellent breakfast. Internet access too expensive.
Cleanliness, modern, comfortable. Very friendly staff. Good location to the westfalhallen. Tea/coffee facilities. Room service was quick and lovely well presented. I would recommend this to anyone.
Kort vei til messehallen. Dyr frokost og dyrt å ha med hund.
Rolig atmosfære, noe som var veldig godt siden helgen ellers var ganske hektisk, med hundeutstillinger både fredag og søndag. Veldig bra service. Vi fikk bestille middag sent torsdag kveld. Vi var ikke i restauranten før kl 21.45 pga sen ankomst til hotellet, men betjeningen var alikevel blide og hyggelige. Kanskje litt edre engelsk-kunnskaper...men ellers ingen ting.
Vi var der for hundeutstilling og det var perfekt for oss. Kort vei til hallen. De kunne hatt litt rimeligere frokost. Det var ikke mange av oss som spiste der.
easy to reach Iduna park stadium, 10min walk. we luckily met Shinji Kagawa at the reception in the hotel just after the match with Volksburg.Hotel stuff recommended us a nice Mongolian food restrant near the hotel. Baby bed. Nothing.
Breakfast was excellent, my room was very spacious, with a superb bathroom. The layout of the bedroom was also good, and I loved the Reception area with its Christmas tree and festive atmosphere. The glass elevators are also very attractive. Room 308 did not have any drawer space to put clothes in, only hanging spare in the wardrobe
some of the staff were very nice and helpful; The gym is a joke, dont even think about bringing your gym-stuff; During my stay it was very hot in Dortmund and there is only this mini terrace out front the hotel in the bare heat, no umbrellas; I found the bed too short (they should check out Hilton or Marriott for their beds!); the TV too small and old; this hotel needs to loose a star and be downgraded;
It was close to the Westfalenhallen The underground parking was very narrow and expensive.
very spacious room, very clean
I love the bath tub and the beds are the best I´ve found. My back hurts a lot but I had no pain in the morning, which is a miracle. We slept to well and missed breakfast the two mornings we stayed at Mercure Hotel. We also missed the train to the airport because of this :)
the general standard of furnishings The double bed turned out to be two singles pushed together. The TV was a little confusing to operate.
friendly staff, good location, faultless service.
Very quiet and comfortable hotel with decent sized rooms and very professional personal. Very nice breakfast.
Hotellet lå helt perfekt til for vårt vedkommende da vi skulle på hundeutstilling i Westfalenhallen. Stort pluss at det var lov å ha med hund og at det IKKE LUKTET RØYK I ROMMET.Betjeningen gjorde sitt ytterste for at vi skulle være fornøyde. Nei, her var alt tipp topp
Hyggelig atmosfære,god beliggenhet i forhold til vår kongress, meget god frokost. Hjelpsomt personale. rommet var rent og fint, men tydelig sopplukt på badet som ødelegger et ellers godt inntrykk.
Breakfast buffet is very good and the staff is friendly and helpfull. Good location and the connected restaurant is very good. For my purposes I selected too small room. However I'd like to stay in this hotel again and have already reserved a bigger one.
Friendly reception staff and helpful with information that was asked off them. The hotel has free internet access
good location in the centre. very comfortable, nice rooms, friendly staff ... perfect
The hotel enjoys an ideal location between the shopping streets in the centre of Dortmund and the railway station. It is large, contemporary-style yet fairly impersonal, with a touch of luxury that would not seem out of place in the centre of London or Paris (but which might be a bit too flashy in a provincial, industrial town). The double rooms are also large, well-appointed, sound-proofed and very clean. The bathroom is also quite large, as it has not one but two sinks and a bathtub+shower. The Bulgari toiletries are really appreciated and show once more the hotel owners' attention to the little details that matter. The breakfast is very good, varied and plentiful (but a bit expensive, at 18 euros per person).
It's ideal location for shopping , business and tour.The level of service is very good.The hotel is clean and comfortable.I really liked it. It was very good.If some not , just ask reception and they solve it soon.
Beautiful lobby, good location to go to dortmund center, nice breakfast... no airco, and unfortunately the day we arrived it was almost 30C.
convienent and accesable from the main station, reasonable facilities
The way staff resolved problems- see below The reasons for the poor ratings relate to the lack of air conditioning. During my stay tempratures in dortmund were 30 degrees, plus. I was unable to get an sleep the first night, due to the heat in room and lack of air. For a supposingly 4 * hotel this is unacceptable. Saying that when I complained the next day, the hotel staff placed a fan in my room that resolved the problem (hence excellence ratings for staff). There were also problems obtaining wireless connections in my hotel room- although, again this was addressed satisafctorily by hotle staff- I was provided with a cable connection.
your location and the bar 1. no air conditioner, 2. stale air, 3. aclcohol was refused for visitors/clients, 4. too small parking lots, 5. no printers in business centre,
Great staff, great price, good location. Dortmund can be a noisey place on a Saturday night.
- ground was a bit dirty
The room was very large. The staff helped with our luggage as there is no lift. We didn't like the fact that we could not make phonecalls from the room or the hotel reception
I was like during my stay at the Hotel Drei Kronen very good location on street with inexpensive shops, is close from hystorical and shopping centre of Dortmund and station. The teapot was not in number, but boiled water submitted under the first requirement. I did not like the taps in bathroom of hotel. To wash my hands, I had to turn on water in shower, because water did not run in wash-hand-stand without shower. I tried to ask receptionist, but they did not speak English well, excepting one girl (thank her!)
The staff were really friendly and welcoming. The room was large and clean and all the other facilities were good. We thought it was really good value for money. The location concerned us at first but turned out not to be a problem.
Friendly staff, decent location (although maybe not the most desirable place in Dortmund), and the triple room was spacious and comfortable. The toilet took ages to refill once flushed, rather noisy at night, but that's about it.Also, there were a few dodgy people hanging about on the street, but we didn't encounter any problems.
I searched specifically for dortmund airport hotels and this one was listed amongst the 64 which came up in the results and there were 2 with Airport Shuttle so I chose this one. They never responded to my email a few days before arrival asking about the shuttle. When I arrived at the airport there was no shuttle and I was told the hotel was downtown and it cost me 25 euro each way to get there for my overnight stop. I asked for an early call for 5.15am for my flight and a 5.45am taxi. They woke me at 5.50am (so they heard me wrong) and the taxi was not ordered. I had a mad panic to get to the airport on time for my flight.
breakfast was excellent and the staff were very friendly and helpful . nothing was abother to them
Friendly reception staff, great buffet breakfast and although a solo traveller was given a large twin room.
The staff were very helpfull and friendly
Well located, well priced. Restaurant was closed on Saturday night. Not a big thing since there are a couple of alternatives within walking distance. One major recommendation: don't leave your car in the public car park at the back of the hotel, but use the hotel's gated parking garage for Eur 5/night. My car was one of 3-4 that had its window smashed in a burglary attempt. According to the local police this was a fairly common phenomenon...
The price and distance from sportsvenue of Bulls Dart German Open The kitchen in the restaurant closed too early before 21:30
staying with pet the main door was closed midnigt that is problem when sy is with pet
I was impressed by the lobby, which was stylish. The price was good, and the staff always helped when they could. The rooms were not as impressive as the lobby. There was misunderstandings, mainly caused by the language barrior. The locasion was not very central.
Well, from my point of views all the stuffs members they were adorable! Most especially Receptionistes, they were so nice and such personally might beg my pardon to pay a visit again to the hotel. Hopefully sooner or later, I will definitely be there!!!!!! Yeah, While staying with you, I did experience some kind of problems, the city is too far, no way walking because you can't walked all the way on a highway to the city. Secondly, it will be nice if you can fixed the lunch buffet at the hotel if possible cuz me searching where to have lunch, Oh my God!!! Was a nightmere!!
Nice clean atmosphere good location free parking clean but very small room even smaller bathroom.but good value for the money as we were just stopping over in transit. Staff could be more friendly. Very small room and toilet.Expensive food a bottle of water in room £2.60. No Privacy as we were sound asleep after a twelve hour drive were woken up and shocked to see the hotel maid at our bedside in the room looking at our belongings.Staff should have been trained in the basic manners of knocking first before entering rooms. The situation could have been even more awkward.
It was clean . That is the only good thing i can say for that hotel . When i check in the hotel about 18.00.p.m. my room was not ready jet . I has to wait on the reception desk hour and a have to make it clean ..... I do not think it is normal. I will not recommend these hotel to now body .
neat, nice staff, quiet area
the staff were very accommodating and pleasant. the rooms were functional and comfortable. nothing!
I did like if you have a resturant No
Støy fra gaten.
Very clean, I like the bathroom. Breakfast was nice. Not to much noise. I enjoy the stay. The bed was prepaird for only one person. We where two persons. Trouble with elevator and electricity when we arrived. I never like carpets on the floor.
Topp romstandard! Bestilte røykerom, men fikk ikke røyk. Utmerket, men forholdsvis dyr frokost - foretrekker at den er inkludert i romprisen.
Staff were very helpful.Service was fast. Convenient for the airport (I had a hire car) Internet access took several attempt to get working. The log on service proved troublesome but the front desk staff solved the problem very efficiently.
The staff was very helpful, and the room was quite nice. Internet access was very expensive.
Friendly, extremely helpful staff. Very welcoming. Superb accomodation! Nothing at all
Room was very nice and clean. Lots of space in room even with a baby cot! Above all a very good, clean hotel to stay in. The bath height was taller than usual and the shower was over the bath. Had to help my 9yr old boy in and out. Would be better if there was just a shower cubical.
Reception staff - I dealt with two people and both were very friendly and efficient Not knowing where the master switch was when I entered my room. Finding out that I was in a smoking room (on a smoking floor, it really stank). I am not sure where this appeared in the booking, perhaps I overlooked the option to choose a non-smoking room, but it should be made very, very clear as I would have hated to be stuck ina smoking room. However the hotel was not full and your staff gave me a new room immediately, they were very nice.
ease of booking
The room was huge which was nice when you have kids. No cot for babies, only newborns. Our 10 month old has to sleep in the middle of our bed which had a big crack in the middle. Description said bathtub in room, but this was not the case, reception said there was no bathtub in the family room.
Quiet hotel, helpful staff
Staff very helpful especially as we did not speak alot of German. Room very spacious and well laid out and clean. A little aircraft noise but the hotel name gives that away. Breakfast was great. We would definately stay again and recommend to others. Nothing comes to mind, so excellent.
the food was amazing and service of the staff was good.the room and the bathroon were of good size and spacious. the toilet roll in the bathroom was too hard.
Central and very good wifi connection. Staff are very helpful and the rooms are quite clean There are mostly German channels on TV. If they want to be an international guest welcoming hotel, they have to add more channels in English.
Breakfast was very good.
My brother and I were caught up in the closed airport situation because of the Volcano, we were very lucky and came home with an English couple who drove to Germany rather than flew , if we had to stay on at the Hotel Drees we could stay free of charge for as long as it took for our flight to become available
Handy for the city and event The room was not propally cleaned or beds made evey day
A very pleasant experience. Most efficient room service. There was no tea/coffee making facilities in the room. As frequent travellers this is something we appreciate.
central location,within walking distance to all attractions in the city centre. an extra pillow would have been nice and also a safe in the room
Very central to inner city, friendly, clean, value for money
Position and easy to find Lack of information about hotel facilitys in room.
Excellent location for city centre. Taxi from airport took 20 min and cost under 20 euros. Staff understanding of english varied but all very helpful. Bedding changed every 2 days and towels daily. Breakfast superior to other continental breakfasts we have had previously - eggs and sausages as well as the normal meats and cheeses with good selection of breads and rolls. No real reception or bar area but plenty of places nearby. On a very busy road junction. Excellent double glazing but as there is no air conditioning you need to open the windows and the noise is bad and continues throughout the night.
I arrived at the hotel having booked a smoker's room, only to be told that no standard smoker's room was available, and the only way to have a smoker's room was to take a comfort room and i had to pay an extra 100 euros. (Although it was their mistake that a smoker's room was not booked for me). The staff barges every day into your room to check the minibar without knocking. It was a bit chilly in my room, thank God i took a pullover with me. The breakfast costs 14 euros and it's not something extra, i found it rather poor.
The hotel is in a very central location.Good U train connections...so good for the Westfallenhalle Arena,concerts etc.Rooms are very comfortable and spacious.Excellent small kebab shop across street.Lots of cafes also 5 mins walk away.Kids enjoyed their own big room too. Have to be careful where you park your car...best in hotel car park...safer!
The 24 hour service at the reception, always helpful receptionists and the location
good breakfast, close to innenstadt
The breakfast buffet was good for both children and adults. Helpful front desk staff. The room size was very small even though it was a quadruple room. The bathroom only had a shower and no tub.
good breakfast, comfortable beds, very central location, friendly staff one minor thing - remote control did not work at first, but then it 'magically' started.
Excellent location and great value for money. Couldn't fault it!
Clean, modern, friendly, central location, and good breakfast - perfect for a quick business trip to Dortmund.
Perfectly placed for central Dortmund.
friendlyness of staff. buffet breakfast. excellent shower. Only a very small point but they did not restock the tea and coffee in the room and no milk was provided.
Very good location for shopping Noisy area, no air conditioning
The location is splendid, and the kindness and professionalism of the staff is outstanding. Good, diversified German-type breakfast. Nothing!
Excellent location, only a couple of minutes to the pedestrian area in the city centre.
Staff were very friendly and helpful, nice family, cosy atmosphere. We booked the hotel specifically because it had an indoor pool, however we were told that we could not use the pool in the morning (it was only available after midday on a daily basis). This should have been made clear on the hotel site since we were disappointed.
very comfortable bed, functional bathroom, good variety in breakfast. old carpets, smell of not-well aired room and corridor, swimming pool and sauna facilities were a dissapointment and were not even used.
The staff was English-speaking (we know the receptionists are) and professional, gave helpful advice on restaurants and directions to the place we were looking for. Rooms were very clean, breakfast was good. Rooms are quite small, and the underground parking not indicated -- you have to park somewhere hopefully not far and ask at the reception for keys and instructions.
Excellent breakfeast, Big Room, Atencious Staff, Close to rewe.
Very pleasant staff with a very good, comfortable, proper German restaurant with good choise of menu. Nothing to dislike.
Friendly staff, peaceful location, fabulous breakfast. We thoroughly enjoyed our stay here.
Friendly staff, rooms not overheated, good breakfast
The triple room is actually a two-room suite with lots of space. There were two pillows per person! The breakfast buffet was typical for Germany with quite a good selection. The staff was friendly. We arrived late and left early so we didn't really have time to look around. The bathroom floor was not heated so it was cold. No big problem.