breakfast and location in city........ we had window on backyard and very early morning staffs make a noise when they manipulate with the bin and other subject..............
Utmerket beliggenhet. God romservice.Avslappet og hyggelig resepsjonspersonale. Siden vi booket som gruppe i god tid hadde jeg forventet at rom var fordelt og nøkkelkort var ordnet på forhånd. Det var det ikke ,tross at jeg hadde meldt nøyaktig vår sene ankomst. Innsjekking tok alt for lang tid.
General Cleanliness & presentation of hotel. Helpful staff
central location poor car parking facilities
Great location and value for money Traffic noise in ouside room
The convenience in relation to the town. It had a place to eat late evening.
It was centrally located. Our room was bare but clean There was one member of the staff at the front desk that was particularly unhelpful. One of those people that follows the rules but doesn't go out of her way for anything. Unfortunately, don't remember her name, but she was small, young, and slightly chubby.
the stff were brilliant very helpful and accomodating all the time. the bath i would advise anyone to ask for a bathmat before you have a shower as i had an awful fall but they were so helpful and i would still return.
Central location It is rather ordinary
Friendly, helpful staff. Size of room and cleanliness. Ideal location for accessing Belfast city centre, pubs and restaurants. Easily located from motorway and secure parking just around the corner.
The staff were outstanding, the location was brillent right in the city center, great value for money
Nice looking rooms Walls were paper thin.could hear everything from people beside us
Location is spot on for a great weekend in Belfast
that is was so close to all the shopping centres and the hotel was easy accessed to
Hyggelige og lukseriøse omgivelser til en rimelig penge. Upåklagelig service, god og lun atmosfære. Perfekt sentralt beliggende, i sentrum og nær togstasjon, hvis man ønsker å kombinere storbyferie med opplevelser f.eks dagstur opp til Nord-Irlands fantastiske nordkyst.
Sluket i vask og badekar var delvis tett
Behagelig atmosfære. Hyggelig resepsjon.Rent og pent.Bra standsrd Hvorfor jeg måtte oppgi mitt navn når vi skulle spise,og betale kontant,forstod jeg ikke...
Staff were very friendly and patient. My booking wasn't registered with the hotel when i arrived. Unsure if this was a booking.com error or hotel. However the problem was promptly resolved and i had a very pleasant stay.
Good room - excellent resturant - great location Was able to write clean me in the dust on the wardrobe shelf. My colleague was unable to check in until after 3pm and only then because we insisted that a room be made available before we left for an afternoon/evening meeting
The availability of the Piano Bar into the small hours
Location and room layout
The very helpful Staff!!
Fast, friendly service, excellent food & accommodation, efficient late bar and the valet car parking facility in a busy City centre is a definate plus.
Great location arrived by train, Great Victoria Street station immediately adjacent to hotel. Concierge were very helpful in arranging tours. The room was not large but was comfortable and very clean.
Size and cleanliness of room and large screen TV Poor for guest car parking - I found this a big disappointment
Location was good and the room was clean. I felt the clientel were suited to a stag/hen party atmosphere. The fighting outside the door was not helpful to ensuring a comfortable stay.
Great location, great staff! Room was spacious for 3 people! Enjoyed it very much! Highly recommend
Comfortable, very clean, polite staff and good food
Convient downtown hotel. Helpful staff, great amenities. Historic grand dame. Bit pricey.
convenience of location, surroundings, modern style
The bedroom was very comfortable and quiet and facilities were good. Breakfast was disappointing. Several items were not in the trays and had to be requested - pork sausages, mushrooms, potato bread, crispy bacon. They were supplied with a rather bad grace and crispy bacon never appeared at all. The food generally was under cooked . No fried eggs were available. The tea pot had no lid - a saucer was used.
We got upgraded when we got there due to overbooking, i was extremely impressed with that and i found the staff friendly and helpful.I will be going back There is nothing to complain about we had and excellent holiday
Very pleasant and comfortable hotel no
The hotel was great, the staff was very helpful, and I am going to miss the Breakfast.
My Mum & I had an Amazing time could'nt Fault this Hotel or any of the staff in any way.
The homleness of the whole stay in the hotel and the food brill and pleasent staff we really enjoyed our stay thankyou Nothing everything was perfect...Inever look at reviews
Clean, modern, friendly staff, good food Very noisey - could clearly hear people talking in other rooms and the corridor at all hours. Difficult to sleep
clean room,good breakfast,easy to get to city centre,good parking
Good breakfast choice, clean hotel with a good location with a very modern look to it. Checking out took longer than it should as only one desk was in use (there are 3 in total). There was a queue which should not happen around peak times (ie I was checking out at noon)
everything had a fab time thank you n love belfast will go vback again soon.
Great location and good price Room was very plastic, but def value for money once you know what you are getting
Value for money and staff on reception both helpful and friendly.Very close to all the amenities and the city centre. Nothing springs to mind.
Staff and restaurant amenities were excellent.
Clean, comfortable, warm and quite. Excellent shower, without noisy plumbing
The location was excellent with just a short walk to go shopping and to have a night on the town.
Very conveniently located. Friendly, helpful staff. Excellent value. Decor on the modern side, so a bit boring.
the room is nice and comfy. i'm definitely going back again if i have a chance.
Good staff, good use of space in the rooms Would have liked the bar to be away from the reception area.
Rooms were small but clean. Location was outstanding and staff were very friendly. The price was right, so couldn't ask for much more.
hotel very cloes to shopping centres and motorway and nightlife
The room was clean and warm The food was not good particularly the breakfast.
It is located within walking distance of several places. The price is great on a budget, and the room was very clean. Staff was nice. There is not much bathroom privacy, so make sure you are with someone you are comfortable with. I was, so it wasn't much of a problem. Would prefer a bathroom without automatic light so that I can turn it off quickly if used in the middle of the night, so that it doesn't continue to shine into the room for 20 minutes. Also, local bar next door was a bit noisy from our room. For quiet, request a room further away from bar.
Rates were cheap and room was clean and warm Comfortable bed Too much noise from next door bar and room was clean but has nothing other than bar soap. You need to even pay for a cup of hot water from lounge. No coffee port in room:
There were crumbs on the desk, the fan in the shower had a centimeter of dust on it and the vinyl floors in the bathroom were stained and dirty. The most disgusting hotel room I have ever been in. We booked online at thee times the rate they were advertising at the hotel. Couldn't believe it!
hotel had a luxurious yet cosy feel to it would have liked coffee making facilities in room .
Everything, customer service brilliant, highly recommended. Nothing.
Lovely breakfast experience with lovely dining room, great location, staff all very nice Rooms whilst really lovely were very darkly lit and a bit small given the price.
The management and staff were outstanding and very helpful. I would recommend this hotel to anyone, especially those who enjoy a little bit of luxury. No tea/coffee facilities in the room.
The Merchant is a stunningly gorgeous hotel, the beauty of the building is only outshone by the excellence of the staff. Nothing.
Amazing Room and service would highly recommend The selection of food in the great room
staff were excellent without being over the top. Very friendly abd accomodating. The decor is amazing and food excellent nothing I could not fault it
Super attentive staff, exquisite decor, yummy breakfast. My favourite shoes on sale in the hotel- bonus! (Christian louboutins) Rooms were stuffy despite air con (windows could not be opened)
The Merchant is a very luxurious hotel and even though it is in the heart of the City, we were not disturbed by traffic noise in the morning. The staff were very helpful and courteous. We had a lovely experience and would definately return.
Everything about the Merchant was excellent, but the quality of the room really stood out. We stayed in room 528 (a Deco deluxe room) and the view across to Victoria Square and the City Hall was worth the room rate on its own.
If I thought of something negative to write, I couldn'T. Fantastic experience! The decor in the dining area could have been better. Tablecloths on tables, fresh flowers (Even if it was one) and window treatments.
The staff members were excellent. Very helpful and knowledgeable. I thoroughly enjoyed my stay. N/A
From the moment you enter the hotel lobby you were greeted with a friendly welcome. Staff very customer focused. Room we stayed in was very luxurious and overall Hotel design was well appointed.
The location is good and the rooms were big and airy. Nice big bathroom.
The room was modern, spacious, very comfortable and everything just worked as it should. I didn't think the Irish breakfast was very good.
Spacious room, attractive decor, large and well-equipped bathroom with separate bath and shower cubicle, large flatscreen tv with good selection of satellite channels. Hotel staff (not restaurant staff) very helpful and polite. 'Kingsize' bed was actually two singles pushed together, no plug sockets anywhere near bed to charge phone overnight, nowhere to put the soap in the bathroom! Poor service in the restaurant (greasy breakfast, tough pizza, very slow service in the evening).
An excellent value-for-money hotel. Comfortable, spotlessly clean, and with a friendly ambience. The bed was one of the best we've experienced in any hotel, including several 5 star luxuries around the world, the food was extremely good and very reasonably priced. A lack of dedicated parking was a bit of a nuisance on a dark rainy night. Driving around unfamiliar streets in the dark to find a parking space, then having to walk with the bags in the rain, even though only a few hundred yards (or metres) to the hotel, was not very pleasant.
Can't say enough good things about the staff. The receptionist a lovely young girl was unbelievably helpful and upbeat. I ended up chatting on receprtion for 10 minutes before going up to my room. When I ate in the Brasserie again the service was top class. The starter was divine(I had the chargsrilled veg with parma ham & pamrsan) When my main came out I had the Seafood & noodles it was very strong with Corainder and when I spoke to the Staff they instantly took it back and brought me out a fresh bowl which was again beautiful. My eggs Benedict for breakfast was only surpassed by the sheer size and taste of the cheese scone! The setting was very relaxed and informal. I will definitely stay again, if only for the service. In bedroom: Huge Flat screen tv with moveable wall mount so I could work in annexe and have tv on. The bathroom and shower were very tastefully designed. Also had a room safe which was useful. Really close to lots of bars and restaurants if I didn't eat in Brasserie. Still a few teething problems due to being such a new renovation. No broadband in my room, a loose plug fitting but very little, a bit of road noise in early morning.(I'm just being picky)
There was nothing that was to much trouble for any of the staff, they were lovely, they all had smiles on their faces. When I checked into my room it didn't look like it had been hoovered so when I went down to reception to say so, the next thing I knew was that it had been done and the manageress was totally apolegetic. Will definately stay there again.
The Receptionst who was on duty on our arrival was very welcoming and extremely helpful during our stay Nothing would recomend this to friends and family
Beautiful room, quiet and comfortable. Wish we could have stayed longer!
Friendly and helpful.
We liked the decor, comfort and the attitude of the staff
Decore and the staff
Great location, nice clean hotel friendly staff. The only point that could be improved upon was drections -staff could improve on this point. Otherwise very nice friendly people. See above
It was in the perfect location
Great location. The bed was excessively hard.
Everything at Malmaison Belfast was outstanding! The staff was great and helpful for anything you needed and could arrange things like black taxi tours, room service, and recommend various restaurants and things to see. The rooms are gorgeous and very spacious. Shower pressure is great! The location is also ideal, being right across the street from Victoria Place shopping Center and other sights to see. Overall great experience and would absolutely recommend everything!
An excellent, really funky hotel; I'd definitely stay there again. There wasn't a bath!
Location, friendliness of staff and general high standards of hotel No parking, although large car park across from hotel - quite expensive daily rate though, perhaps hotel could try and negotiate a special rate for guests
Friendly, efficient staff. Convenient location. Comfortable rooms. Nicely designed and furnished rooms. 'Quirky' details. Would like brighter reading lamps in bedrooms.
Veldig bra frokost i fine lokaler:-) Fint bad. Svært god beliggenhet. En pc med internettilgang som var svært komplisert å få til å å komme inn på internet.......Dvs kunne gått hengt en informasjon for hvordan man kommer seg inn på internet. .Burde også være gratis å surfe litt på internet når man bor på et hotel med såpass standard:-)
hotellet lå sentralt i byen, hyggelig betjenig og gjennogående god standard.
The rooms were nice 2 continental breakfasts & 3 fry breakfasts got charged even though there was only 4 people in the rooms. Also a room service charge of 30 pounds was on the bill even though none of us had ordered room service. When queried it took the staff half an hour to get a breakdown of the what the room service charges were for.
The staff on reception were friendly and there was a direct telephone line to a local taxi service that we used as the hotel was quite far away from anywhere! The room was dirty - the carpet had not been hoovered or if it had not very well! There was hair, chocolate, & an elastic band on the floor. The bath had lots of hairs in it as did the bathroom floor.We had to phone down to reception three times before anyone came to clean it and then it was the receptionist who had to come to do it! We went to use the swimming facilities but were told that noone was allowed in the pool without a swimming cap and that we could buy them for £6 each!
The staff were extremely proffesional and polite.being more than helpfull. Very comfortable hotel room. Thoroughly enjoyed the meal I had in the Bar And Grill Restaurant. The Hotel Bar and Bar & Grill lack atmosphere having a very clinical feel.
location and value
the spa was only brilliant the bed was not so comfortable
parking, staff at reception
excellent facilities, very friendly and efficient staff no
The staff were particularly friendly!! They were helpful at both check in and check out. Also the rooms were spacious and cosy. I felt the bathroom could have been a little bit nicer.
Dinner on Saturday in the restaurant, best steak ever tasted. There was no accessible shower in the accessible room we were allocated.
The hotel has a pool gym and sauna Our room did not lock we where told to leave our bags on nothing would happen only after I pushed back did we get another room with a working lock then the safe deposit was not working we asked for two repairs but at the end both where not working properly and to top it off our keys kept getting swiped everytime we went out had to keep going to reception to reprogram them
Service and quality in general
Very luxurious hotel in the centre of Belfast Paid my bill on checking out and was asked had I used anything in mini bar,which I replied no,we never do.On checking my credit card account I was charged £9.50 on a seperate transaction I phoned the hotel and was informed the charge was for three packets of nuts and a bottle of water from the mini bar.I was told it must have been a mistake and apologized for the error.A refund was to be made to my card. Careless mistake by someone but I was not pleased.
Piece & quiate.
hotel was freezing cold, the food at the wedding reception was non existent, (not sure whether that was at hotels expense or wedding party) the food that was served was cold, i had stomach problems following day.
Everything from the food, the staff and room service. N/A
It's city centre location is excellent and having a very good restaurant on site with late night entertainment really made the night worthwhile.
I love staying in this hotel on this occasion I mixed up our departure date and the staff were really understanding and allowed us to retain our room for the extra night.I particularily love the whole atmosphere at this hotel and it is always my hotel of choice when visiting Belfast. Nothing we did not like.
very relaxing hotel friendly staff and right in the heart of Belfast
bed very comfy and quiet and its central position. the reception was very dark and uninviting, it wasnt suitable to sit and relax in.
everything was first class,from friendliness of staff to the quality of the room and the food. the price was a bit steep, I probably could have got somewhere equally as nice in Belfast for cheaper.
This hotel needs serious renovation. The price did not match the quality by a long shot. The hotel needs to improve it's customer service.
Flott og forholdsvis nytt hotell. Veldig bra frokost, fine rom og i et rolig strøk. Lå litt utenfor sentrum.
Hyggelig personale, riktig god frokost og brukbar beliggenhet, i en relativt rolig gate nær et rikt utvalg av varierte spisesteder. Savnet gratis internett for kunder i resepsjonen, for oss som ikke hadde med bærbar.
Lovely hotel close to the University. Pleasant and friendly staff. No problems at all during our 1 night stay.
Staff could not have been nicer, especially on reception. Lee Ann, on Sunday morning even came out to the snow covered car park to help guide me out. Bar food was great and reasonably priced. Free car parking - great. Nothing.
Nice-looking place. Girl at reception was very nice. I don't usually blast an otherwise-nice place for one single fault, but this was out of the realm of acceptable. Everything was fine until (too) early the following morning, when our bed positively SHOOK us awake for a good 15 minutes. It was the laundry truck downstairs. A disruption like that would be expected in a crappy hostel or AirBNB, but not at a supposedly-5-star hotel. I realize there's not a lot that can be done, but a warning would be one thing - we could have at least set ourselves up with earplugs, or not stayed up late planning the rest of our trip the night before. As it was we were both pretty much useless and irritable the next day, which is not desirable at any time, much less in the middle of a once-in-a-lifetime vacation.
nice room location quite far from the city centre
Great room, great bar and restaurant No air conditioning in the summer
Comfortable and spacious room Noise form the street
The restaurant was very nice. Easy parking once you knew where it was. We were shown to the "Executive Suite" across the street. They have to show you where it is because the building is not labeled, and the room numbers not intuitive. (612L is on the second floor). The room appeared to be newly decorated. The first thing we noticed was that the television didn't work. There was no maintenance person on duty, so the desk clerk attempted to fix it, and was unable to. The internet was very weak (perhaps because we were across the street from the main hotel). The real nightmare was the bathroom. There was a jacuzzi tub, which my daughter wanted to take a bath in, but the cold water didn't appear to be connected, so she had to fill the tub with hot water, then wait for an hour to cool so she could get in. When she turned on the jets, one of the jets pointed straight up, creating a fountain which soaked the bathroom floor before she could get it turned off. The separate shower had an adjustable head, which was set at about chin height. When my husband tried to adjust the head, the entire thing came off in his hands. Only then did we realize that half of the hardware was missing. Oh, and the sofa was stained. So was the iron.
The staff were excellent..from the reception staff to the bar staff, very friendly and welcoming!
The hotel staff were wonderful so friendly and accomodating - nothing was too much bother for them. The hotel itself is beautifully kept, clean and very comfortable - I loved just lounging on the big sofa's in the hotel lobby people watching and soaking in the atmosphere. The rooms were very warm even with the heating off and there was a continious quite loud hum which would keep you awake if you did not have the foresight to bring ear plugs!
The hotel was great for shopping trips to Belfast. The rooms are clean & staff are friendly. Also they have free parking which in city centre hotels is a plus The lift is small & they don't have luggage trolleys to help bring your bags to the room
We were given an upgrade to an executive room which was great. Very comfortable and spacious. It ticked all the boxes. Staff was very friendly and helpfull. Hotel is situated in a quiet leafy area yet close to city centre and all its amenities (15 min. walk). Free parking was a great add on since parking is expensive in Belfast. If you have a room to the front on the first floor, above the bar and lounge, there can be noise till quite late at night. We were there on a weekend and the bar was pretty busy on Fri and Sat. We are good sleepers so it didn't really affect us but it could easely affect lesser sleepers.
the room was beautiful
Spacious room with hardwood floor. Big, comfortable bed. Breakfast served in its nice restaurant. Good full Irish breakfast. Room and hallway lighting is a bit dark. It's about 15 min walk from city center. Not too convenient as I expected.
the room was fantastic, beds very comfortable. The pub was fantastic as was the band that played live on sunday. stone flooring of the pub was rather unsteady/uneven and that was when sober!!
This proved to be a very well run hotel with the most courteous and helpful of staff; it was comfortable, convenient for the City, and probably one of the best hotels in which we have stayed in the island of Ireland over the last ten years. Cant; think of anything that failed to please. Although this hotel is on a busy thoroughfare for the pub/club scene on Friday evenings, the background noise is easy to shut out, given that the bedrooms are double-glazed. Altogether an excellent place.
One of the best hotel I´v stayed at during my 20 years in travellingbuisness.The staff in the reception are very-veryserviceminded and professional Nothing,evrything perfect
room was good and all staff were helpful
Having a spacious room, which was immaculate. I was not of an age group to enjoy the entertainment, and would have preferred total silence.
It was perfect for me! The staff were very obliging. The bar is brilliantly decorated in a mock Victorian Gothic decor with original artifacts from railway stations, and cathedrals. Relatively no-frills reception and no lounge kept the cost of services I don't use down. The bedroom was relatively simple but had the most comfortable hotel bed I've stayed in. The receptionist even lent me a laptop when mine didn't connect to their wi-fi. I can't fault the place and have recommended highly to work colleagues and others asking for a Belfast hotel. It's homely enough to make a business trip comfortable and has a lively bar for social trips. no
Loved the bar architecture no parking and receptionist had trouble conveying information clearly
Benedicts is located close to Queens University and the city centre, so its ideal for a short city break.
Clean, courteous and helpful staff, convenient location You can hear the night club