Good location, near the sea. Pool. Freindly and helpfull staff, good breakfast, good value for money
I dont know how this hotel can get 3 stars.Huge mistakes.The hotel definitely need a remodeling! I was tehere only 2nights -sleepless nights.
Service and meals were very good. Plenty of variety, quality & quantity at breakfast and dinner. Our room was well located overlooking the pool. We arrived late after all meals had been served. Advised by reception that a cold buffet was available however the selection was poor and meat had been left warm over the bains marie. Not good for salmonella etc. It would have been better if they had not offered any late meal. First impressions may have put us off. But we later experienced the excellent food for the remainder of our stay.
The hotel is centrally located in Puerto Alcudia an ideal base for the marina. It is a quiet hotel ideal for relaxing by the pool, good food and clean rooms.
Honestly we just used the hotel to sleep at and have breakfast, and for that it was more than sufficient, and we were very satisfied with the price and what we got for it. Seemed a nice hotel also for families. Would not recommend it to couples. Lack of variety at breakfast buffet
Brilliant Design! Great Staff! It was so romantic, ideal for couple! We would definately come back! nothing really! Everything was so nice!
Situation (old part of town), quieteness, comfort and charming rooms. The place to stay if you are exploring the North of Mallorca and if you want to avoid the mass tourism.
Rolig og avslappende,men kort vei til litt mer liv og opplevelser. Trygt å være her alene.
Rolig fin familieplass med grei beliggenhet slik at man slapp å bo en plass med mye støy. Grei avstand til Port of Pollensa, Pollensa, Alcudia og Port of Alcudia. Dem burde gjort noe med underholdningen på kvelden. Her kan man lære noe av Vingsenteret på Calabona. Alt for amatørmessig dårlig gjennomført. Har sikkert mye med han som hadde ansvaret for dette. Han ønsket bare å fremheve seg selv mest mulig. Vi har en sønn på 4,5 år å han synes det var mest kjekt når alle barna fikk danse sammens noen ganger etter den faste underholdingen.
Hotel in a beautiful 17th century mansion. The bedroom was spacious and very clean. Staff very friendly and helpful. Breakfast in the peaceful courtyard was ++.
A very nice hotel and a very nice owner. Everything was just perfect.
This hotel was just perfect for us. It was elegant, tastefully furnished, lots of character and very relaxing. Our room was spacious with an extremely comfortable large double bed. The bathroom too was large and perfectly designed, complete with lovely soaps and body lotions! Breakfast was served in an attractive courtyard garden. Nothing was too much trouble for the friendly owners. The hotel is situated in the centre of the delightful old town and yet not very far from the lovely beach at Alcudia. Also very close to the fantastic Genestar Restaurant. We would highly recommend this hotel for those looking for a quiet, elegant and totally relaxing place to stay
Everything. The hotel is actually a traditional Mallorcan house with a beautiful patio where we used to have breakfast. Magdalena and Tony were really nice and helpful and they keep the place really clean and cosy. We loved it and would definetely go back. We missed a bigger window.
The owners,very friendly and servicminded. The concept with the old house in the middle of the city. The breakfast.
The spa bath was fun and the four poster bed comfortable and romantic There is not someone on reception all day, so we waited a short while on the doorstep. We also felt it was overpriced (though lovely).
The subject hotel is located in the Old Town of Alcudia, within walking distance from the Plaza de Toros (very useful for drivers). It is also in a very quiet place, next to the main square though. Wireless internet 24/7 for workaholics, books/maps of Mallorca for every taste, coffee machine for 24/7 free use. The Receptionist Miss Maria is marvelous. Very helpful, polite & attentive, tries to run the business almost alone. Unfortunately, being stayed to other Boutique Hotels before (especially to my country), I was expecting something more. For a 4-star hotel & a room at the price of 150€ per day, my expectations have been raised. So, for the 4 nights being there, our bathrobes have never been changed, the sheet of the bed on our private terrace the same, maybe the towels too, the sheets of our beds lacked the feeling of freshness, the room was foul of dust, there were no welcome drinks (not even a bottle of water), bad taste of the room decoration & lack of space. At Alcudia there is a lot of humidity at night & maybe the storage conditions of the clean sheets is not well preserved. But, this is something the Service must take care of. No reception after 5pm
Gorgeous place, staff were so friendly and couldn't do enough to help. We stayed in the Boticelli room, with romanitc 4 poster bed (strewn with rose petals), small balcony and jacuzzi bath. Lovely touches in the hotel like tea and coffee making facilities in the lobby, DVDs to hire. The hotel is right in the middle of beautiful Alcudia old town, just steps away from the main Placa with plenty of lovely restaurants nearby (highly recommend the patio at the back of Es Canyar on the main square). We had a car and were able to get to Port de Pollensa in 5 mins.
Great service, very friendly hotel owners. Excellent and relaxing experience, definitely want to go back!
the owners are extremely friendly, there is a family atmosphere there, not like in a large hotel where they treat you like a simple client.Right in the center of old Alcudia,near to lots of beaches.to sum things up:marvellous experience!
In a beautiful context a gorgeous hotel with very friendly hotel owners. Right in the center of old Alcudia and near to a lot of marvellous beaches. Relaxing experience from the breakfast to the evening coffee, definitely want to go back!
The staff were extremely welcoming & helpful. Rooms tastefully decorated.
Quiet location but only a few metres from the lovely main square. I liked the free coffee (and tea) machine in the attractive lounge and the many books and DVDs available for free loan. Our room was exceptionally quiet. Breakfast was only available from 9am.
Everything!! design of the place, comfort; cleanliness, staff!! I ll definitly be back everyone was very nice and i enjoy my trip there! the hotel got a restaurant we ate there one evening and i have to say that the food was very good but the portion were too small even for me and i dont have a big appetite! but it was delicious
The small, friendly and quite atmosphere within an ancient building that did not impose its self on its surroundings.
Beautifly restored, good ambience,pleasant staff. One problem in our en-suite bumped head on ceiling few times very low.Also bit dissapointed with breakfast ,do not particulary like buffet style, stayed at a hostel in Banyalbufar,very good, breakfast was served at the table, fresh rolls croissants,eggs ham toms, pate, cheese,also evening menu 11euros, high standard home cooking but good price.Dissapointed you missed my note of 35th wed anniversar
location was good. easy access to restaurants/taxis/buses. breakfast was very acceptable. did not like bathroom, inconvenient because of old building being adapted for modern use.
We were absolutely thrilled with our accomodation, we in fact live in a 16th century house and inasmuch as the walls were stone it was home from home with the obvious added mod cons, ensuite, TV sheets changed every day (husband certainly doesn't get that at home). Owners and stall were all very friendly and nothing was too much trouble and even though our kids are grown up and we have grandchildren I noticed how good they were with the two little boys who were there with their parents. In the morning I found it a delight to walk the streets of Old Alcudia town to take photographs and just enjoy the peace and quite and people making their way to work. I cannot praise the Hotel enough just wish someone could beam me back this instance.
Lovely decor, very friendly manager, nice location in a beautiful town. The room was noisy - on the ground floor with occasional traffic and lots of people going by right outside all the time, so not perfect but still really nice.
The friendliness and the relaxing atmosphere makes us return year after year! No
Exceptional service,very nice decoration.The rooms were very clean,the restaurant very good.We enjoyed our stay!
location is good. room is clean and comfort. the shower head is not good. the shower door is broken a little bit.
its location in the old city the breakfast was poor, and so was the supper if you elected for half board.
it was fine.nothing more sorry didn't like the location, small sun terraces and set tables for breakfast and dinner.
service from staff
The hotel is definetely not a 4 star establishment and it merely compares to 3 stars hotels in Majorca or anywhere else in the world. During my stay I encountered the worse customer service I have been across in all my life. Rooms are really small and most of them face a very busy & noisy road. The wifi did not cover my room and anyway to use it the hotels charges 3 euros per hour. Breakfast is poor.
We really enjoyed the excellent food on half board basis it was excellent value. Staff at all levels were courteous and helpfull. We really felt this hotel greated us and treated us as their guests from the moment we arrived and we will definitely return perhaps next year.
It would be difficult to single out anything in particular as almost everything was exceptional. Checking out was a problem as the hotel did not have a record of our bill. I was able to convince them that we had not already paid and to show them a copy of my confirmation details from yourselves. They took my credit card details and said they will charge it accordingly; but this is not really acceptable as I have no way of knowing if they will charge the correct amount.
The buffet has a good selection, the staff are very accomodating. The location to shops and bars and public transportation is convenient The website is misleading about the distance to the beach. The walls of the rooms are paper thin - I heard my neighbor coughing and snoring all night. The beds are also hard as a rock - we did not sleep well any night and had backaches.
Well, I like the staff, service, food, cleanliness of my room-everytime it was perfect..and I must say this hotel surprised me a lot. I didn not expect nothing special, but they make you feel special. only one disadvantage is the location - not on the beach...
Good location, pleasant rooms and good breakfast. Easy transport into the centre and quiet location near a castle.
The location is great, very close to a local beach but away from the resorty area of Puerto de Alcudia...close to Alcudia city instead but with the benefit of having a beach. Very quiet and family orientated. Mantainance is not very good. Paint was falling from one of the walls in the corridor of our room and the bath tap was liking (although they fixed really quickly as soon as we made them aware of this). Also, there's no cleaning service of the room once a week, which I had never seen in a hotel of this type.
Very nice hotel, good the location and the food.
Nothing, the bar staff were rude and unhelpful. Their advertising states sky TV, the only channels available were German or Spanish. There was nothing else to do in the hotel
Very clean, nice staff, nice buffet, very close to a really nice beach. very thin walls and noisy air condition. wear ear plugs!
Apartamentos Carlos V offer exactly what the name suggests. You get an apartment. A nice, fully equipped, good-sized apartment. From the balconies on the fourth floor and from the roof terrace you have fantastic views over the bay and the mountains. Location is great, just next to one of the city wall's gates. The reception is at the bar downstairs and the apartment is only cleaned once a week. If you are looking for more service, you will have to go to a hotel, pay a higher price and give up on privacy.
good sized appartment for the price of a budget hotel room
Plenty of space, clean and well organised. Well situated, near Alcudia old town - no restaurant but good restaurants nearby Small amount of noise from lift shaft
Very spacious apartment and so close to old town. Poorly fitted out kitchen area, and air conditioning not working.
Rommet hadde flott utsikt og leien hvar rimelig Mye støy utnfor hotellet til langt på natt
Bra med aktiviteter for både barn og voksne. Sentralt og grei avstand til strand. Trenger ikke bestille all inclusive, masse restauranter i umiddelbar nærhet. Fra vårt rom, bra utsikt til innsjø og basseng. Litt dårlig renhold, ingen aircondition, endel bråk fra ungdom og nattbadere.
Grei nok standard i forhold til pris, vårt rom hadde god utsikt, størelsen og ant rom var bra i forhold til at vi var 5 personer(2 voksne og 3 barn). For mye støy fra kringliggende "aktiviteter"(gokart, show, trafikk og søppeltømming), rommene mangler AC, lite utstyr(kopper bestikk osv) på kjøkken og noe til å vaske dette med, tydlig slittasje på gulver, vegger, dører osv, dette drar ned helhets inntrykk. Bassengområdet bar også preg av slitasje og lite orden og renhold, så heller ingen som passet på at regler ved basseng ble overholdt.
Det var helt greit til en såpass rimelig penge. Vi savnet kaffe til lunch og middag. Det samme gjelder vann til frokost.
Jeg likte plassen veldig bra,sentralt og trivelig..passelig gangavstand til stranda, var skeptisk til at de ikke hadde aircondition, men det var ingen problem I kjempefint vær I slutten av juni.Vi hadde 4-6 pers. Leilighet (tre voksne+2 ungdommer), den var kjempegrei og praktisk Renhold var så som så, det skulle vaskes 3 ganger I uken, men det ble ikke gjort.
Staying here was a true feast for the senses and an authentic experience of Mallorcan country life. My guest house, surrounded by fragrant, meter high lavender and rosemary was very private and had magnificent views of the orchards, valleys and mountains. As a single traveler I felt very secure here as the property is security gated and a member of the staff is available on site 24 hours. Son Siurana is a very special place and only 20 minutes or less from Pollenca's restaurants, shopping and cultural events. I liked everything about Son Siurana except dampness inside can be an issue depending on the weather conditions but I've found this to be common in other original structure fincas as well.