Mamaia Hoteller

Closing down the Breakfast room well before the given time.(10.30)

Good location. Helpful staff.

Nothing. Location only. No room service. Bad smells. Restaurants aren't good. Pretty disappointing.

Friendly staff Dirty rooms

I liked the staff very much and their willingness to help and to react positively to our requests. The food wasn't surprising.

The pool is OK, but populated with families with kids. Small TV, old furniture, poor selection of food for breakfast, small bathroom, everything looks cheap and is cheap, generally overrated 4 stars hotel.

What could i possibly like?We didn't had electricity for too many hours. Disappointing services and the staff was rude!

Close to beach and a fair amount of comfort. Staff was helpful within the limits allowed. Hotel looks and feels like a 4 star hotel, however services and comfort offer at the most a 3 star service. Not worth the extravagant cost per night. As soon as we stepped outside the surroundings were dirty and not taken care of. The rooms are not phonically insulated and one can hear conversations of neighbors. Bathtub had problems and the whole bathroom flooded, the toilet seat kept falling off, even after an intervention. Staff smoke in the lobby which immediately dropped the 4 star rating to at the most 3 stars. The restaurant was never opened and room service (as well as other service presented to us) was never open. Staff could not give us reasons for this. Breakfast was not worthy of a 4 star hotel, by far. Overall, quite mediocre for the extravagant rate per night. Staff needs to be trained on how to act and behave in order to provide 4 star services.

Location and cleanliness It looks a lot poorly than in the photos on the site.

I have found the hotel as being nice, nothing fancy. Rooms are almost clean and almost big. Remember that it is a two stars hotel, so do not expect a four stars experiance. Overall I ahd a good impression. n/a

A plus for the Check-in hour. I was able to check-in at 8 a.m. (check in hours were from 7 a.m. to 12 a.m.).Otherwise I checked out at 12 p.m. Cleanliness of the hotel (room, elevator, reception).

Training needed for customer service and receptionists, and need to ask customers what they need and to provide in a timely manner.