Breakfast buffet and the spa. Non-functioning portions of the spa circuit, lack of transparency of the in-room international phone rates.
Excellent hotel with good selection of restuarants, nice pool area and friendly staff! For the price paid & star rating I would have expected; - 1 - internet access in the room - 2 - more/higher grade Audio & Video equipment (no radio, cd- or DVD-players and an old 22-inch tv) - 3 - Mineral water or a bottle of wine and/or fresch fruits etc to be in the room as a welcome gesture on arrival!
It was very quiet, no noise, very clean. Excellent view overy the see and the garden. The hotel staff was always helpful and nice. I expected the spa infrastructure was included in the price of the hotel, but you had to pay additionally.
The hotel staff and facilities are excellent as well as the hotel being exceptionally clean. The food is wonderful too.
Excellent well run 5* hotel lack of a beach nearby
Beatiful location,Swimming Pools. Excellent Food and very high standards of service.
That they upgraded us to very spacious rooms with terraces overlooking the ocean; natural friendliness of staff; choice of food in buffet Service at reception was sometimes (when they were busy) slow and unhelpful.
Pool and roooms are wonderful Front desk service could have been better. Location is fine for full-board, stay on site relaxation, but not for island exploring without a car.
Tranquil and relaxing Location is not exactly perfect.
All staff very friendly. Fantastic food.All facilities very clean,especially pool areas
location, facilities,food, peaceful. Allstaff very helpful and efficient. Prices of food and drink very reasonable (contrary to some other opinions I have read) no
Store fine fellesrom som vestibyle, korridorer etc. Ikke en så viktig detalj, men det tok 4 dager før de vasket glassene på rommet, noe de vanligvis gjør hver dag selv på 2 stjerners hoteller. Jeg måtte ned i resepsjonen 5 ganger for å få reaktivert nøkkelkortet for å komme inn på rommet.
Free internett på rommet. Må rettes i beskrivelsenVeldig bra Spa skitne solsenger ved bassengene - bør tørkes over hver kveld Treningsrom bør være gratis
Alt! Vi var 14 stk. sammen, og ingen fikk god mat til middagen. Frokosten var utmerket.
Det var nærme det andre hotellet vi skulle bo på senere. Bedre senger, De var forferdelige.
At det var ryddig og rent. Personalet i resepsjonen virket usikre og ga forskjellige svar, og dette gjorde at vi følte oss lurt. Det fantes ikke personlig service verken der eller ved hotellets spisesteder. Det burde ligge opplysninger om hotellet og nærområdet på rommene.
Hyggelig personale Ikke dobbeltseng kun to enkle sammensatt
Location and accommodations. Willingness to help out and accommodate problems. Bad room location at first, other information in reservation was not known to all hotellpersonal at first.
The location is excellent, the staff are great and the hotel is lovely
We like everything except the mattress The mattress
top class kids club. very relaxing stay no magners / bulmers
nice place, several pools, meal, clean and cosy rooms
Location Kids prefered facilities at the Iberostar Costa Colero , needs more for children , playpark ?
The saltwater swimming pool was excellant and the reception staff were very helpful and efficient. The spa was very good and value for money Restaurants were very poor quality for evening dinner. restaurant staff were courteous however they were very badly trained. not what should be expected from this class of hotel. There should be a business centre facility. I had to use the reception desk for some urgent business.
nice peaceful and quiet with plenty of space in and around the pool area with nice helpful pleasasnt staff rooms are positioned like apartment blocks with some noisy dutch children playing football in among the grassed area causing damage to plants etc no respect to others should be a safe childrens sport area and signs showing no football rooms are very good but not 5 star food very good and entrance hall spectacular and worthy of 5 star
Everything was perfect! I was very surprised when I was offered an apartment in bungalow. The food is very delicious and various. Free wi-fi is extremely low...
When I registered by distaste for the bungalow presentation and position the staff were extremely helpful in repositioning my family. The bungalows
Reception manager helpful and flexible about the location of our bungalow: first was too close to pool; second bungalow towards the back and higher up the ground suited us better. Stayed half-pension, breakfast and dinner were ok. Dinner drinks were extra, but not too expensive. Pool was nice: shallow part for children, no scramble for lounge chairs and towels. Best part: Kinderanimation (children's entertainment)! Animation team primarily German, but they also engaged with English- and Spanish-speaking children. Our 5-year old loved it: when not swimming, he was at supervised play room or grounds; and 'Kinderdisco' every night. We bought their CDs so our son can sing and dance to the Animation music at home. Most cakes for buffet dessert pretty much tasted the same, after a week of eating at the restaurant.
Great hotel for familys with young children, separate bugaloes gives feel of more privacy, lots of children facilites and activites
The staff are very friendly and very efficient. It is a very relaxing hotel to stay in. We were with our friends and our daughter with a 7 year old and we all loved it would go back again. The pool is excellent for children and the all inclusive is great value. It was our second time there and we will definitely be going back when the ash cloud is over. not 1 complaint
Rooms size is very good, big balcony, variety of food in breakfast and dinner, cleaning is excellent, very good location for family vacation reception stuff was not friendly, rooms are bit tired, also bathroom
Friendly staff and hotel facilities Brakfeast
I did not like having to stand in line for tea or coffee in the morning. I do not think this ia 4 star standard.
Family friendly & pleasant staff Could be difficult for people with walking difficulties going to anf from the besch
Weather and food Our child was abandoned and left unattended at the kids club
The position was good The pool area wasnt the best we have had before
I found the hotel excellent in every way, the staff were very efficient and helpful. I stayed half board and found the food very good.
The Location of the Hotel was very good with just a short walk downhill to Fanebe Beach. The All Inclusive element was very good value considering the Euro/Pound exchange rate. The breakfast buffet was a bit manic!!
I liked for sure the spatious room and the view to the swiming pool. The food is good and I liked that impression I had - good management with smiling people. The personnel at the reception desk are profesionals and they gladly offer their support. Our compatriote - Adrian helped us a lot to organize our to Aeropuerto Sur and all his colleagues from the restaurant were doing their best to make our stay there a more pleasant one. The walk to the beach is a good opportunity to inhale that magnificent air of the ocean breze. A suggestion I have: I consider that a more variate fruit buffet at breakfast it would be an appreciate improuvement.
Hotellet har en god beliggenhet med direkte adgang til strandpromenaden. Virkelig profesjonell stab med høy servicegrad og genuin arbeidsglede, man føler seg virkelig godt tatt vare på overalt på hotellet. Fantastisk frokostbuffét med alt en kan begjære! Dekor i rom og ganger er noe utdatert, kunne kanskje trengt en liten facelift. Trimrommet er lite og ligger i kjelleren, det burde vært flyttet slik at det fikk litt luft, vinduer og lys, - og man fikk inspirasjon til å bruke det. Spaets frontdesk har ikke den lekre framtoningen man venter seg og følgelig blir man heller ikke særlig fristet.
Meget høy standard. Nydelig basseng. Vennlig og serviceinnstilt personale.
The location near the beach was excellent. The food was varied and delicious (we had halfboard). We also liked the active animation-team and the entertainment (for both kids and adults). The much-needed airconditioning did it's job perfectly during the hot weather. The room was big enough and kept clean, it also had a nice seaview from the balcony. And last but not least - the staff was very helpful and friendly. There's nothing really negative to say about this hotel. Maybe the fact that the drinks are a bit expensive at dinner/in the bar.
The room was basic but the hotel was excellent, half board was a good deal and the food choice very good. The hotel was in an good position for the beach, bars etc. None
Breakfast, pool area, location. Rooms a bit outdated, elevators hard to catch.
Nice location, beside the beach and promenade, friendly staff, nice breakfast and super view from our 8th floor room.
This is an excellent hotel in an outstanding location in Playa De Las Americas. Situated right on the beach, we used the small beach right outside the hotel a couple times, even though the shore was a bit rocky. A nicer, larger beach can be found on the other side of Puerto Colon, known as Torviscas Playa. The food was very good, and the selection was absolutely huge, although I have had better food at other resorts. There is certainly something here to be found for everyone. I had requested a room on a higher floor to avoid any noise that may occur at lower levels, and they accomodated my request with a nice 10th floor room with a beautiful view overlooking Puerto Colon, Torviscas, and the sea. All hotel staff was very accomodating! Hotel room was a bit small and out-dated, and in need of remodeling. Beds were very hard.
We have stayed there often in the past and really like the warmth and professionalism of the staff Some facilities could benefit from a "face lift"
Hotel very nice and in good location. Food really nice with plenty of choice. Two big swimmingpools and well equipted new gim. Very friendly animation team (international). Rooms furnitures quite old...and I would say the same about other hotel guests;) 70% of all guests were over 70 years old..mostly British..In the morning they booked best places near swimming pool (thou it is not allowed) and spent there no more then 30 minutes in the afternoon...Slow lifts especialy during meals..better take floors 1-3 and use stairs if possible.
The choice of food at breakfast and dinner was excellent. Very attentive, hard working waiters. The hotel has bright and spacious puclic areas. There was good entertainment for families. There are not really enough lifts for the number of people staying in the hotel. Bedrooms could do with a refresh.
The breakfast buffet was very large. The view from the room and location were ideal. The bed was a bit stiff.
you could get easy from the airport to the hotel,it was very close to the beach, it had a very big restaurant with a good program, outside the hotel is the meeting poit for many trips like Jungle park, San Miguel Castel,etc, tv channels in 4languages english,german,italian,spanish the furniture and the painting in the hotel room are a little too old, and this was unpleasant(I speak on the behalf of my room)
Excellent grounds (landscaped beautifully), excellent service and staff. Spa is world class and well worth the experience. Extremely well suited for families with tons of fun for the kids. The bed was a bit hard for my taste and I found the restaurants to be a bit pricey but not too outrageous for the quality of food which was quite good.
Outstanding location, excellent dining and friendly staff. We've already booked to return in late September. Resort on a very steep incline so not really convenient for less mobile guests. However, buggy service in place to ease this problem.
kitchen, beach,evening performance, attitude to children, nice shopping, very comfortable climate.General impression is very positive. Too many steps and levels, difficult to walk with small children and old people
Finally relaxation and offload -
Good kitchen, a lot of restaurants and big territory I didn`t like that at first day of arrival accomodating to the room with yelow water, bad floor and without sea view.But in advance I made reservation the room on sea view. But after calling to reservation, next day I accommodated in dood room on upgrate rate.
Buffet meals are wonderful. No negative points.
room was very comfortable and clean, beautiful garden and very pleasure staff.
Verdi for penge var veldigt tilfredsstillende - maten var absolutt spennende og variert av høy kvalitet. Et flott anlegg med store variasjoner i arkitektur (naturstein), mye trapper - bra mosjon :-) For rullestoler er det best med elektriske, ellers fin tilgjengelighet for rullestol. Mer grov brød (fiberrik) på menyen, da mange skandinaver og tyskere ønsker dette!
Breakfast was wonderfull.Pools ware big and beautifull.
Very professional staff in restaurant, working very hard and always with good mood. Food is the best value of this hotel. rooms represent rather 3 star than 4 star class of hotels.
The hotel is well positioned, near to Siam Park, restaurants, bars and bus station (i recommend renting a car). Food has a good selection, rooms are clean. Value for money. Furniture in the room was rather old. If you chooce HB drinks are not included during dinner (prices are quite expensive at the hotel). They could offer at least a glass of water and wine for each person. One thing we didn't liked is that we paid for a double room but we've got a twin room, quite small....
The location was good. The animation was also good. The staff was good and this is not always the case in such big hotels. The room was very old and the bed not confortable at all. There was a big choice of food and it changed day after day but the quality was very poor. They have to reduce the costs I can understand that but it really was not good and you could easily feel it. No fresh juices and the coffee also horrible.
location, swimming pool smell in the room, loud noise from the street and the next room
The staff were friendly and helpful and the location was good- not too far from the centre (8-10 mins walk from Veronica's Strip) but in a quiet spot with no noise at night. Also there was a supermarket and a taxi rank across the road from the hotel which was very convient. The pool and lounging area was very nice and I was travelling with friends but I imagine that young families would love this hotel as there always seemed to be plenty of activities for kids to do at the pool. The rooms were always cleaned very well everyday and the cleaning staff always came back later if we were in the room when they were on our floor. They never tried to rush us out. There is sign up at the pool saying that the reservation of loungers is not permitted, yet people do it all the time, leaving their towels on loungers for hours before they sit out. If they make this rule they should stick to it and remove peoples' towels who are trying to keep sun loungers! Be prepared to queue for loungers from about 8.30 am onwards as well because of this. But the pool was very nice other then that! Drinks at the bar were pricey so we regretted not getting the all inclusive package- it seemed a much better deal.
Good selection of food good preperation presentation good.Entertainment most evenings excelent value. Beds a little uncomfatable pillows rather hard.
Good location, 5 minutes walking distance to beach, near shops, supermk. and buses, excellent and varied food and compliments to all the services related to the restaurant. The quality of the room: furniture little old and midlew odour and the fact that the hotel initially gives you a lower quality room and after there are a lots of posters in all the lifts and lobbies about how you can increase the quality of your room by paying an extra charge per day.
The staff were extremely helpful and very courteous, nothing was a problem. The entertainment program was excellent with a different show every night, daily activities, and mini-disco for kids most nights which our son loved. Our room was clean, including carpets which looked reasonably new. The paving around the pool was dangerously slippery and although the lifesaver tried her best, it was hard to control some of the older kids running around it, so there were falls. Keep a tight hand on little ones.
Front desk staff very nice Old and run down, room had musty smell and did not seem very clean.