Good kitchen, a lot of restaurants and big territory I didn`t like that at first day of arrival accomodating to the room with yelow water, bad floor and without sea view.But in advance I made reservation the room on sea view. But after calling to reservation, next day I accommodated in dood room on upgrate rate.
Excellent grounds (landscaped beautifully), excellent service and staff. Spa is world class and well worth the experience. Extremely well suited for families with tons of fun for the kids. The bed was a bit hard for my taste and I found the restaurants to be a bit pricey but not too outrageous for the quality of food which was quite good.
kitchen, beach,evening performance, attitude to children, nice shopping, very comfortable climate.General impression is very positive. Too many steps and levels, difficult to walk with small children and old people
Outstanding location, excellent dining and friendly staff. We've already booked to return in late September. Resort on a very steep incline so not really convenient for less mobile guests. However, buggy service in place to ease this problem.
Buffet meals are wonderful. No negative points.
room was very comfortable and clean, beautiful garden and very pleasure staff.
Finally relaxation and offload -
At det var ryddig og rent. Personalet i resepsjonen virket usikre og ga forskjellige svar, og dette gjorde at vi følte oss lurt. Det fantes ikke personlig service verken der eller ved hotellets spisesteder. Det burde ligge opplysninger om hotellet og nærområdet på rommene.
Hyggelig personale Ikke dobbeltseng kun to enkle sammensatt
Store fine fellesrom som vestibyle, korridorer etc. Ikke en så viktig detalj, men det tok 4 dager før de vasket glassene på rommet, noe de vanligvis gjør hver dag selv på 2 stjerners hoteller. Jeg måtte ned i resepsjonen 5 ganger for å få reaktivert nøkkelkortet for å komme inn på rommet.
Alt! Vi var 14 stk. sammen, og ingen fikk god mat til middagen. Frokosten var utmerket.
Free internett på rommet. Må rettes i beskrivelsenVeldig bra Spa skitne solsenger ved bassengene - bør tørkes over hver kveld Treningsrom bør være gratis
Det var nærme det andre hotellet vi skulle bo på senere. Bedre senger, De var forferdelige.
Good hotel, really different (positive) from others in that area, nice pool area.
Services and architecture
Good room, excellent breakfast with rich choice of meals, friendly/helpful hotel staff, good location, relaxing atmosphere. We were able to check in quite early in the morning. Relatively cold water is saltwater swimming pool (freshwater pool was ok), overpriced "Las Rocas" restaraunt; automated doors to seaside promenade sometimes were not working
The design of the room. Good breakfast Even thought I payed for a room with spa circuit, when I got there I found out that the turkish bath that was supposed to be included in the spa, was not working. As I had no spa, I asked to the hotel staff to pay only the room and not the spa, but they refused. I found this as a lack of respect for the clients.
Location: very near to beach, shopping, walking avenue, beautifull garden,food: buffet excellent Gym facilities: old from the 8o ties, promoted as belonging to the hotel,but the first thing when you enter the staff of gym will warn the client: " the spa and gym is independant and not belonging to the hotel" for gym you have to pay: 7 euro: a real shame.
All staff very friendly. Fantastic food.All facilities very clean,especially pool areas
location, facilities,food, peaceful. Allstaff very helpful and efficient. Prices of food and drink very reasonable (contrary to some other opinions I have read) no
Tranquil and relaxing Location is not exactly perfect.
Pool and roooms are wonderful Front desk service could have been better. Location is fine for full-board, stay on site relaxation, but not for island exploring without a car.
Beatiful location,Swimming Pools. Excellent Food and very high standards of service.
The hotel staff and facilities are excellent as well as the hotel being exceptionally clean. The food is wonderful too.
Excellent well run 5* hotel lack of a beach nearby
That they upgraded us to very spacious rooms with terraces overlooking the ocean; natural friendliness of staff; choice of food in buffet Service at reception was sometimes (when they were busy) slow and unhelpful.
It was very quiet, no noise, very clean. Excellent view overy the see and the garden. The hotel staff was always helpful and nice. I expected the spa infrastructure was included in the price of the hotel, but you had to pay additionally.
I did not like having to stand in line for tea or coffee in the morning. I do not think this ia 4 star standard.
Rooms size is very good, big balcony, variety of food in breakfast and dinner, cleaning is excellent, very good location for family vacation reception stuff was not friendly, rooms are bit tired, also bathroom
I liked for sure the spatious room and the view to the swiming pool. The food is good and I liked that impression I had - good management with smiling people. The personnel at the reception desk are profesionals and they gladly offer their support. Our compatriote - Adrian helped us a lot to organize our to Aeropuerto Sur and all his colleagues from the restaurant were doing their best to make our stay there a more pleasant one. The walk to the beach is a good opportunity to inhale that magnificent air of the ocean breze. A suggestion I have: I consider that a more variate fruit buffet at breakfast it would be an appreciate improuvement.
The Location of the Hotel was very good with just a short walk downhill to Fanebe Beach. The All Inclusive element was very good value considering the Euro/Pound exchange rate. The breakfast buffet was a bit manic!!
I found the hotel excellent in every way, the staff were very efficient and helpful. I stayed half board and found the food very good.
Friendly staff and hotel facilities Brakfeast
Weather and food Our child was abandoned and left unattended at the kids club
The position was good The pool area wasnt the best we have had before
Family friendly & pleasant staff Could be difficult for people with walking difficulties going to anf from the besch
The staff are very friendly and very efficient. It is a very relaxing hotel to stay in. We were with our friends and our daughter with a 7 year old and we all loved it would go back again. The pool is excellent for children and the all inclusive is great value. It was our second time there and we will definitely be going back when the ash cloud is over. not 1 complaint
Hyggelige og imøtekommende personale, både i resepsjonen og ikke minst i restaurenten med en spesiell hyggelig chef.Overraskende god underholdning og musikk hver kveld.Swimmingpool og uteanlegg veldig bra. Noe bedre renhold særlig vasking/støvsuging av gulver.
Sentralt beliggende i forhold til strandpromenaden. Utmerket bassengområde. Var skuffet over beliggendhet på rommet. Vi hadde bestilt rom med havutsikt og måtte stå oppreist helt inntil rekkverket for å se noe utsikt. Rommene m/havutsikt lå alle mot nord og fikk dermed aldri sol. Det føltes som å sitte i en bunkers spartansk utrustet med 2 hvite plaststoler uten puter. Balkongen var en nedtur. Bassenget var iskaldt.
Verdi for penge var veldigt tilfredsstillende - maten var absolutt spennende og variert av høy kvalitet. Et flott anlegg med store variasjoner i arkitektur (naturstein), mye trapper - bra mosjon :-) For rullestoler er det best med elektriske, ellers fin tilgjengelighet for rullestol. Mer grov brød (fiberrik) på menyen, da mange skandinaver og tyskere ønsker dette!
Hotellet har en god beliggenhet med direkte adgang til strandpromenaden. Virkelig profesjonell stab med høy servicegrad og genuin arbeidsglede, man føler seg virkelig godt tatt vare på overalt på hotellet. Fantastisk frokostbuffét med alt en kan begjære! Dekor i rom og ganger er noe utdatert, kunne kanskje trengt en liten facelift. Trimrommet er lite og ligger i kjelleren, det burde vært flyttet slik at det fikk litt luft, vinduer og lys, - og man fikk inspirasjon til å bruke det. Spaets frontdesk har ikke den lekre framtoningen man venter seg og følgelig blir man heller ikke særlig fristet.
Meget høy standard. Nydelig basseng. Vennlig og serviceinnstilt personale.
Forholdsvis lite hotel med hyggelig personale. Ligger med adgang rett til strandpromenaden. Mye støy fra gaten og rommene er dårlig isolerte.
god beliggenhet i forhold til shopping og badeliv. cafeer og restauranter. skifte pakkninger på kraner som drypper!!!!!!!!!!!!!
Hyggelig og servicevennlige personale. Kutt depositum for nødvendigheter i et hotell
The location near the beach was excellent. The food was varied and delicious (we had halfboard). We also liked the active animation-team and the entertainment (for both kids and adults). The much-needed airconditioning did it's job perfectly during the hot weather. The room was big enough and kept clean, it also had a nice seaview from the balcony. And last but not least - the staff was very helpful and friendly. There's nothing really negative to say about this hotel. Maybe the fact that the drinks are a bit expensive at dinner/in the bar.
The choice of food at breakfast and dinner was excellent. Very attentive, hard working waiters. The hotel has bright and spacious puclic areas. There was good entertainment for families. There are not really enough lifts for the number of people staying in the hotel. Bedrooms could do with a refresh.
you could get easy from the airport to the hotel,it was very close to the beach, it had a very big restaurant with a good program, outside the hotel is the meeting poit for many trips like Jungle park, San Miguel Castel,etc, tv channels in 4languages english,german,italian,spanish the furniture and the painting in the hotel room are a little too old, and this was unpleasant(I speak on the behalf of my room)
The room was basic but the hotel was excellent, half board was a good deal and the food choice very good. The hotel was in an good position for the beach, bars etc. None
Breakfast, pool area, location. Rooms a bit outdated, elevators hard to catch.
Hotel very nice and in good location. Food really nice with plenty of choice. Two big swimmingpools and well equipted new gim. Very friendly animation team (international). Rooms furnitures quite old...and I would say the same about other hotel guests;) 70% of all guests were over 70 years old..mostly British..In the morning they booked best places near swimming pool (thou it is not allowed) and spent there no more then 30 minutes in the afternoon...Slow lifts especialy during meals..better take floors 1-3 and use stairs if possible.
This is an excellent hotel in an outstanding location in Playa De Las Americas. Situated right on the beach, we used the small beach right outside the hotel a couple times, even though the shore was a bit rocky. A nicer, larger beach can be found on the other side of Puerto Colon, known as Torviscas Playa. The food was very good, and the selection was absolutely huge, although I have had better food at other resorts. There is certainly something here to be found for everyone. I had requested a room on a higher floor to avoid any noise that may occur at lower levels, and they accomodated my request with a nice 10th floor room with a beautiful view overlooking Puerto Colon, Torviscas, and the sea. All hotel staff was very accomodating! Hotel room was a bit small and out-dated, and in need of remodeling. Beds were very hard.
The breakfast buffet was very large. The view from the room and location were ideal. The bed was a bit stiff.
Nice location, beside the beach and promenade, friendly staff, nice breakfast and super view from our 8th floor room.
We have stayed there often in the past and really like the warmth and professionalism of the staff Some facilities could benefit from a "face lift"
Godt kjøken, bra restauranter og bare For få og langsomme heiser, litt nedslitt hotell, dårlig kvalitet på underholdningen, bortsett fra vinkurset
Beliggenhet, sjøutsikt, maten (spes. frokosten) og aktivitørene/ aktivitetene (kveldsunderholdningen) var fantastiske :-) Det var en superfin ferie på dette hotellet Ikke nok sol stoler og man måtte betale for underlag på disse- om var var heldig og fikk tak i en stol
Bassengområdet Være tydelig på konsept vedr halvpensjon. Å spise i en fullt opplyst spisesal tett sammen med bare pensjonister er ikke helt det vi hadde tenkt oss. Bestiller man rødvin får man bare servert den de har. Vinkart eksisterer ikke. Maten var under middelmådig
nice place, several pools, meal, clean and cosy rooms
Location Kids prefered facilities at the Iberostar Costa Colero , needs more for children , playpark ?
top class kids club. very relaxing stay no magners / bulmers
The location is excellent, the staff are great and the hotel is lovely
We like everything except the mattress The mattress
The saltwater swimming pool was excellant and the reception staff were very helpful and efficient. The spa was very good and value for money Restaurants were very poor quality for evening dinner. restaurant staff were courteous however they were very badly trained. not what should be expected from this class of hotel. There should be a business centre facility. I had to use the reception desk for some urgent business.
Location and accommodations. Willingness to help out and accommodate problems. Bad room location at first, other information in reservation was not known to all hotellpersonal at first.
nice peaceful and quiet with plenty of space in and around the pool area with nice helpful pleasasnt staff rooms are positioned like apartment blocks with some noisy dutch children playing football in among the grassed area causing damage to plants etc no respect to others should be a safe childrens sport area and signs showing no football rooms are very good but not 5 star food very good and entrance hall spectacular and worthy of 5 star
Sentral beligghenhet, fin frokost Informasjon om betjening av aircondition på rommet
Maten var god. Reinhald bra. Personale var svært lite serviceinnstilte.Smilte aldri. Dette gjeld både i resepsjon og i restauranten. Harde senger. Uro på kveld/natt frå restauranter rundt vårt hotell. Var lova (på epost) juniorsuite med havutsikt og eit heilt stille rom. Fekk delvis havutsikt og eit vanleg rom med uro kveldstid. Stort hotell - upersonleg men funsjonelt.
Beliggenhet nær strand. Muntre aktivitører ved bassenget. Rikholdig frokost buffet. Et lite salongbord, kaffetrakter og ekstra stol på rommet. Sterkere kaffe til frokost. Nekt håndkleokkupasjon av de beste solsengene kl 08:00.