Roca Nivaria Gran Hotel

Breakfast was great, plenty of choice. Beautiful grounds, infinity pool and right on the beach. Amazing sea view room with a huge balcony. Comfortable bed and room cleaning was excellent. Guest relations were superb and sorted out small issues we experienced. Paul in the restaurant was lovely, always happily serving delicious fresh pasta with a smile. Children's animation was good, very active and entertaining for my daughter who loved the hotel and made lots of friends. Great place for families with younger children. Overall a relaxing peaceful hotel with a few improvements could be excellent.

Staff could be friendlier, very serious at times especially during dinner service! Broken parasol by the sun bed fell and nearly hit me by the infinity pool, was helped by a fellow guest to remove the parasol as there are no staff around the pool to assist. Entertainment really lets the hotel down, almost non-existent for adults and very dull. No real tour of the grounds or explanation on whats on offer for guests. Found out after a few days they run a shuttle service etc. Staff should explain whats available and where/how to find things at the start to make guests stay more comfortable.

Well facilitated.

Telephone didn't work and had to ask several times to fix it. Bed sheets smelled bad.