Hotel staffers were excellent; helpful, knowledgeable, friendly. Quality of beds/linens/bathrooms/guest rooms/ public rooms wonderful. overpriced room service menu
exelent view of the lake the shower in the bathroom had a very poor flow.
stuff was friendly it's nothing so special u would expect form "de lux" hotel
location for the price we paid, it was a really small room
The friendliness of the hotel staff Very small room for the money. Not even (real) space to place the in room breakfast
Lake view facilities at most of a three star hotel of the 1960s. Highly overpriced for quality offered
the location , the staff and the service. there is no swimming pool and spa.
We like the service of the hotel, the good location and the beautiful view of the lake. we didn´t like there are only one front door that open directly to the corridor and we listen all the noise of the neighbour door.
Nice hotel albeit a bit run down. Staff not very attentive (forgot taxis, slow in serving etc). Not 5 star level. Overprized.
Loved the balcony with such wonderful views. Definitely, the highlight of the entire hotel. Good buffet breakfast with great view from terrace dining room. didn't realize it was a "tour" hotel. Food was expensive and not good. Drinks highly overpriced and severed in tiny glasses. Hotel really needed some "updating". Air conditioning in our room didn'twork, but it was repaired.
The room was very quiet and comfortablePlease write at least 15 words
comfortable tee room near reception )
Facilities and service were very nice. Location was very convenient to lakefront and old town sites. Hotel restaurant was outstanding. Hotel had no parking. Public parking was four blocks away.
central location, convenience noise from the street, poor selection on breakfast buffet
comfort of communication. The place is central to all transport. Close to the lake. The weight machine. I could not weigh my luggage after packing for flight. And there was no shuttle to airport though in web-information, it was supposed to be so.
View of lake Smallness of lift
Beautiful rooms with comfortable bedding. Immaculate and luxurious. Great location and ease to public transportation. Would definitely stay there again and recommend to others. Breakfast not included in price.
The location of the hotel is excellent and the food in the restaurant was very good.The serving staff were very attentive and absolutely charming. No
The staff were very friendly and helpful; the breakfast was just what I needed; the room was very comfortable; the location was great for my purposes; Nothing was unpleasant for me during my stay.
We originally recieved an unrenovated room which was poor and at the back of the hotel. Upon request, the hotel staff moved us to one of the newly renovated rooms which were excellent and ours had a wonderful view of the lake. The older rooms are not up to standard.
My room were checked by the maid 4-5 diffrent times per day, every day!!!!!
Reserved and paid for accommodation for 3 adults long time in advance; gave me a twin bed room, no accommodations for the 3rd person; when I requested a room as per my reservation and payment, the receptionist told me that they did not have a room for 3 adults (contrary to the booking and representation on line); one hotel employee brought a folding bed for the 3rd person. Definitely, we are not going back to this hotel!
functionnal, excellent service and friendly staff.
The hotel is low aircondition thats we stayed on day only
The location overlooking the lake, as well as being central to the old town. Comfortable bed and well insulated, quiet room
Nice rooms arrangment and nice restaurant. Pay tv ?! all tv channels should be open
Clean hotel with nice staff.
Unbelievable friendliness and prompt assistance received from the staff, exceptionally clean and neat rooms, beautiful view No
excellent hotel, room very spacious with great view. Bed very comfortable quite warm at night even with air conditioning on
every thing exept the extra charge, yes the extra charge it was 620 and they took 680,coz they told me that u have now lake view but that was orady mentioned
The view over the lake is lovely (but the noise from the road adjacent to it in front of the hotel is not) Minimum facilities at the hotel, average service, very ordinary breakfast and service at breakfast is exteremely poor, slow and just non responsive. Not a very attractive position surrounded by car yards with new model Audi permanently parked at the hotel front entrance for marketing purposes during the day making one go around it. Cleanliness standards so so, the place was not vacuumed once in 3 nights I stayed there, the bits of paper or some black stuff near bed that was there when I arrived there, stayed there right through, glasses not cleared, etc.
The excellent location and really good fish restaurant )))
The friendly service and the fruit in the foyer That you had to pay to listn to the radio!! The screen of the Monitor could not be switched of
It is a hotel with a warm and friendly approach to client.Very nice hotel, friendly staff and fantastic location. Some breakfast items need improvement.
The staff were very welcoming and the room was immaculate~a perfect location too.
The location center city and on the lake were a perfect combination for my needs.
Good restaurant and quiet hotel; perfect if you want to relax after a working day
This hotel was wonderful, the beds are very comfortable, the staff will go out of their way to help you, very friendly, great location, close to the old town and shopping. Also very clean.
An excellent hotel, near the Opera House and the Limmat River. Walking distance to shops, museums, and restaurants. Staff were excellent, very helpful and accommodating,
First class service
too quiet. rooms too small and no warmth
I liked the very high tech look and cleanliness of the room and hotel. I liked breakfast, dining room and one of the two front desk clerks. I wished that I was staying more than one night.
The location is excellent for business or just visiting the city of Zurich.
I was upgraded to comfort room once staff discovered that they made a mistake with part of my reservation. I booked room through a third party company and the hotel lost part of my reservation. These kind of things happen and the hotel was happy to upgrade my room type to the biggest room they have. This shows that some people (not all) at this hotel care about customer service. When I first checked in to the hotel, the young woman who checked me in was rude and short with me. I simply wanted to verify that the second part of my reservation was correct (I booked it in two parts for personal reasons). She quickly told me that I'd have to check out and check in again that day. But as it turns out they had lost that second part of my reservation and when I tried to check out and check in again, they said that the second part of my reservation did not exist. They had indeed lost that part of my reservation. Eventually they did admit it was their mistake and upgraded me to a comfort room, but because of the mistake, I was unable to make the first half of one day of my conference, which my company payed for me to attend.
The clean modern design The charge of SFr (almost $30) a day for wifi internet access. It should be a free facility provided by the hotel.
Bar and restaurant closed on Saturday and Sunday
Very comfortable. It's very quiet even along the street.(Double windows worked well.) Rooms are not big, but very clean and efficient.
Spacious room, good service, friendly staff, English speaking staff
easy internet access, contemporary style, hotel airport shuttle the smallest room I ever had ( 201) with a single bed for 190 us dollars ...felt in a jail cell ..
Good & clean
Clearness and comfort
While the front of the hotel and reception are unimposing the rooms are very nice. Really nice shower withe great soaps and shampoo. I would recommend this hotel to anyone staying in Zurich.
Very friendly staff, nice room (small but modern & clean), excellent shower, great breakfast, perfect location in downtown Zurich I can not fault the hotel at all
Good location (close to the lake and walkng distance to Bahnhofstrasse) and friendly service at check-in and check-out. Private parking available at the back side of te hotel (albeit only two spots, so make reservation ahead of time). Free wifi throughout the hotel. Lack of airco in the room is a major issue in the summertime. They have put a fan in the room (one of those tabletop versions) but it helps only a little. You can't open the window because of the construction going on next door which will wake you up early in the morning with an open window. Rooms are okay but very minimal.
Perfect location: not too closed, not to far from center. Brilliant and friendlt staff. Restaurant (good & creative).
Nice location, friendly staff smoking in the restaurant - but that is a problem across Switzerland
location of the hotel, good beds bathroom was tiny, towels were not nice, very restricted breakfast
Staffs are friendly & very helpful. The hotel is close to public transportation & very convenient for shoppings, night-clubbings, dining- out, and sight-seeings. Not much street noise despite of the location. Seems walls between rooms were thin - could hear noise from the next doors. The choice of breakfast - dairy(yogurt, cheese, or milk) or meat products are the "main" selections other than bread or corn flakes. No fruits or veges except for fruit juice and a little piece & bits in a yogurt salad. Not much choice for vegan.
Friendly, flexible staff. Good location