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The design. I was not provided a non-smoking room as requested so I dislike the smell of cigars and cigarettes in my room during my entire stay.
Elegant and with all modern facilities Toilets dont have locks
The atmosphere of the hotel is great, as all the other Hyatt hotels. Actually I chose Hyatt because I have never been disappointed by this chain.
spacious rooms, room service and quite atmosphere at the lobby staff should be more attentive
In general every thing good and staff are very helpfull. No.
good room concept, smoking and non-smoking rooms available, spacious bar too expensive for its quality. not really efficient front desk (did not bring up items to the room as requested, but left them without notice at the front desk). when room was cleaned, full ashtray was not emptied (!). ridiculous charge for 5 min stirring (not cleaning) of 1 jacket and 1 pair of trousers: CHF 76.-
Room rate at CHF660 outrageous. Hotel not worth it. Restaurant closed on my Sunday night stay; having to walk down the road to find place for dinner not acceptable at that room rate.
excellent service nothing
Too many decore, too less comfort for this price.... , breakfast is economy class.
Staff was friendly, the room clean. At my birthday the hotel offer a present to me, which was very nice. Breakfast is overpriced, with limited options; the A/C system can not be totaly switched off.
the room is very comfortable hotel is far from the city center.and too expensive and breakfast was very bad.
The warmth of the staff at The Alden greets you as you arrive and is an part of every thoughtful encounter! The rooms are exquisite- we had a hallway with modern art leading to our charming yet very modern room with a living room w/ sofa and bedrooms. Pretty design and architectural elements. Would stay any time I am in Zurich! I loved everything about the hotel!
Veri nice and personal approach and service, nice locality, quiet area, close to the historical center, Cigarette smell going into non smoking room
Hospitality,friendly stuff, breakfast and mini-bar (soft drinks)were including. Upon arrival we got compliments presents from the hotel manegement. Room fasilities were exellent. Very central,just few minutes from the lake area.Great products in the bathroom.Comfortable bed. Great channels selection. Stereo in the bathroom.Trendy design furniture. Everything was good.
All the confort from room; The amability of staff. No.
I have stayed in many 5 star hotels all over the world and the service, staff and charm here was one of the best. I cannot tell you how very special they made me feel each day I was there, one would have thought I was a celebrity. Not a thing, it was charming.
Room spacious and clean. Restaurant was less than expected in a hotel of this standard.
Very convinient for a city trip. the hotel is quiet and the rooms are very big for a hotel in the city of zuerich.
Access to public transportation, restaurant, parking Stained bed sheets
Lovely terrace for dining and relaxing, very relaxed atmosphere, very convenient location in the city but quiet and peaceful at the hotel, convenient shuttle bus for airport, stones throw from everything and yet off the beaten track. We were very pleased with the hotel. There was a public holiday so all the shops, banks and many restaurants were closed for the day, it would have been helpful if we had been advised of this as we left the hotel for a day of ambling around the city which was like a ghost town. This however is a minor issue.
The room was very spacious with a large bathroom. A quiet area close to a large shopping centre with cinemas. A 15-20min walk into Zurich centre.Good breakfast.
The hotel is really lovely and very comfortable. We had a great suite which was really luxurious with a stting room and from there you walk into the bedroom. The bathroom was big with a bath and shower. The hotel was spotless with a lovely sitting area. The restaurant was lovely with an outside terrace where you could have dinner weather permitting. The food was really good and the staff very friendly and helpful. It is about a 20 minute walk from the main street but only 5 minutes on the tram. There is also a shopping centre about a 5 minute walk away with plenty of restaurants to choose from. Would stay in this hotel again and would recommend it to everyone.
decent price..and not to difficult to reach air conditioning was bit slow
the location was good, in a quiet neighborhood,and almost central the restaurant was excellent, however pricey
room size and view none
the location and the rate are perfect
I would stay there again.I enjoyed the situation where it is and easy to get to places I like to go. the long staircase to the reception area, is not really a reflection of the nice place it is inside
The restaurant staff were amongst the rudest that I have ever encountered. Everything was too much hassle even to the point that they didn't want are whole party to sit together as it would mean moving 2 tables together.
Quick response from the hotel staff helping with sugestions about tours and services in the town.
Next to the Zurich Enge train station and trams 6 and 7 at the doorstep
convience to tram line reception
The room was exellente and the resturante was very good. The staff was polite and nice to me and the location was perfect. It should have free internet access.
Room had a balcony, breakfast extended until 10.30 (11.00 at weekends), they allowed me to check out late
The atmosphere and the good location no
The Piano Bar together with the friendlyness and knowledge of all staff we came in contact with.
Shopping in the Bahnhofstrasa and visiting the odd town an finding places to dine in he evening the laak of he dinnin room at prsent and the cramped condition for breaKfast
The hotel staff was excellent, very polite, helpful and all. Location is great, right next to Bahnhof Enge. 1) bathroom is tiny, path from bathroom to the room is not carpeted, no slippers provided, so you are barefeet on the cold tile floor- yikes! 2) the desciption said they have free Wifi, well its not free - you have to sign in to monzoon and get a daily/hourly pass. Pointed out the discrepancy to the receptionist, he denies that they ever had any mention of free internet online.
the room was newly renovated ,well appointed.excellent beddings
compared to others still reaonable expensive
It was a bad experince The bed, the bathroom, the room, the air condition and the value of money
small room and small toilet
The cleanliness and the staff. The location is not far to the lake as well as to the center, but it is not in the center. Internet was free in the reception area. I booked 2 rooms, one of the was with no toilet door. the other thing is they did not allow me park my car in the carage. They have a rule to keep the key with them only for parking.
location deficient aircondition, several TV channels offered on the menu were not available, no telephonedirectory in room, defective teapot, no continental breakfirst as an option.
The courtesy of the staff.
Nothing special, standard hotel, small rooms for a 4*
This was a basic business hotel. Nothing special about it, but very expensive.
Excellent service, optimal location
Professional staff, beautiful room. I have stayed at several hotels in Zurich, but would return to this one, I think.
Lovely suite, very clean helpful reception staff.
Friendly staff No
Superb hotel. Very well positioned for Paradeplatz and Bahnhofstrasse. I can think of nothing bad to say about it.
great location during week very remote at night
very cooperative and helpful staff
Breakfast, service, cleanliness, location
your friendly and helpful staff and reception. headboards of beds are not very comfortable
From the second we walked into the cavernous lobby of this hilltop property- to the time we checked out at 5:30 am and a tray of Breakfast to go was brought to us- the CUSTOMER SERVICE was EXCEPTIONAL. The lovely young gal who gave us a tour and took us up to our room then carted our luggage; the young man who waited on us in the restaurant twice in our very brief stay; the extremely accommodating Andrew who tried to fix the tepid air-conditioning in our room and patiently explained the best restaurants nearby, the route to the airport, and loaned access to the printer and computer- all were totally kind, friendly and had a sense of humor to boot! the location is certainly not great; but if you needn't be in the center of things--its fine. The rooftop pool is marvelous; but ----the water is just warm, not really hot; certainly not chilly or refreshing and there are NO JACUZZI jets in any of the three pools below..just bubbling water.
Spa and rooftop pool, service, room design A little bit away from city center, lack of restaurant options nearby
The staffs are very helpful and friendly. Good facility. Room is big and with separate storage for keeping luggage. Very environmental protection concepts like saving water, garbage recycling...etc. Good facilities and services, large cafeterial room with free wifi, public telephone, luggage storage room, Internet PC, souvenior shop, snack bar, 24 hours front lobby service ...etc. The breakfast is very good. I did not take lunch or dinner at Youth Hostel but the menu looks good. It is very good value. Need to take train or bus from main train station to get there. But it is not too difficult if not carrying heavy luggage. Bus stops are within 2 minutes walk. My room is next to the road and at night you can hear the noise of car passing.