Hoteller i Honolulu

Fordeler: Nicely located for central Waikiki and a more modest scale to the nearby behemoths. Restaurants also upmarket and not overwhelming.

Ulemper: Rooms slightly dated but still very comfortable

Fordeler: Breakfast was included in our tariff. We were delighted that we could eat in either breakfast location. Staff were extremely attentive and service was excellent. Our Garden View room was airy and spacious, even though it was the base room. Loved the Lewers Bar in the evening with fantastic live music. Food quality was high throughout the hotel and the twilight music and dancing was delightful. Concierge service was outstanding with Rayna especially helpful.

Ulemper: Understand the pool area isn't huge but we struggled to find shady spots especially when towels were used to reserve lounges for hours with no one on them. Would love to see moveable umbrellas. Big lines for cocktail seating at Room without a Key are not great.

Fordeler: Location was fabulous - right by the sea and away from all the crowds. Great restaurants and staff

Ulemper: no problems at all

Fordeler: It was an amazing atmosphere and staff were incredible. Also breakfast was fantastic.

Ulemper: No faults

Fordeler: The best coconut cake. Friendly service in restaurants. Endless coffee at breakfast. Lovely ambience. Delicious food.

Ulemper: Rather old grubby rug in bathroom. Would have appreciated a coffee pot in the room.

Fordeler: I liked the location and staff were friendly enough. The breakfast was OK, the room was a bit small compared to other 5 star hotels, but comfortable.

Ulemper: Although the breakfast was OK, the wait staff was overwhelmed due to the large number of guests eating at the same time. For example, on the morning of 16th of August, there were only 6 wait staff trying to cater to approximately 60-70 people eating at the breakfast buffet, and only had one busboy and one hostess. The F&B manager/supervisor was nowhere in site to assist, or supervise the staff. The same thing happened the next day. Throughout it all, the staff coped with the situation and did their best under the circumstances. I also believe the property needs to be renovated, as the hallway carpeting is old, frayed, and fading. The furniture and carpet in the room is dated and definitely needs replacement. The entire property needs a facelift. All 'n all, the Halekulani Hotel cannot be rated as a 5 star property, in terms of service and facilities! It was not a good value for the money when compared to other hotels in the same vicinity. They can take some cues from other truly 5 star hotels such as, The Conrad, Fairmont Resorts, and The Grand Hyatt.

Fordeler: Not very much at all

Ulemper: $1100 AUD per night. Very old style and worst value for money hotel in Hawaii There are much better hotels for half the price like the Moana surf rider. I was booked for 10 nights but I cancelled after night 1 and moved to Moana surf rider. Helakulani is Way over priced with absolutely no beach left

Fordeler: Breakfast is great. However, when you make a pot of tea you need to fill pot half way with boiling water otherwise the tea is too weak.

Fordeler: Location, pool, proximity to the beach, entertainment at night (dancing) free muffins by the pool, staff so friendly

Ulemper: Not much to be honest, the rooms were lovely and big it was all A class.

Fordeler: The location was excellent - In the main heart of Waikiki, accessible to many restaurants, bars and shops. The staff and their customer service was exceptional from check in to check out. Our stay was everything we wanted and paid for. We would definitely recommend and be coming back !!!!

Ulemper: What we would love to see in the future would be a change in the pool hours and the limited food selection by the pool. We believe there’s room for improvement.

Fordeler: De ansatte og growns er utrolig

Ulemper: Den dolidpin og Turtle stridsvogner, alt for små for dem å leve

Fordeler: Hotel's location was very good. (Not very crowdy, but had a good beach, restraunts) Service of hotel was very good and staff was very kind.

Ulemper: Little bit cheap. May need more shuttle

Fordeler: Wonderful place directly at the beach. Amazing place for families. Friendly stuff we definitely coming back!

Ulemper: That we had to leave

Fordeler: Location

Ulemper: Extra parking fee

Fordeler: This is a quiet, exclusive resort of the old style. It has an excellent location, with a private beach. Kahala is for those who appreciate its classic Hawaiian style, and its warm hospitality. It is meticulously maintained and run by long-time staff who take pride in their hotel.

Fordeler: Nothing

Ulemper: So much trouble abt the room , there are no bed. They are using sofa bed. Not good for taking free stress. We will not go here again.

Fordeler: Nice room Good food & music Nice beach & dolphins

Ulemper: Nothung

Fordeler: Beautifully clean with exceptional service by all staff!

Ulemper: Nothing

Fordeler: This has been one of the best experiences I've ever had at a hotel. You can get a room Dolphin Lagoon & enjoy every morning watching the shows from your room. It’s a wonderful place to stay for families, with plenty of kid-friendly accommodations. cozy room, a beautiful private beach. Super nice staff (Especially, manager james & valet parking staff), everything is perfect here. My family hopes to come here every year.

Ulemper: Nothing!!

Fordeler: Everything is perfect

Ulemper: Nothing

Fordeler: Location and setting was ideal. Close to Waikiki just a short drive away. Much less crowded and secluded. Food was great.

Ulemper: Didn’t like having the dolphins at hotel. Very small area for them.

Fordeler: Location

Ulemper: Rooms are dated.

Fordeler: Peaceful (away from Waikiki). Dolfins fun.

Ulemper: Seafood buffet so so

Fordeler: Alt: - God service - Bra rom - God beliggenhet - Resirkulering søppel (sjelden å finne i USA) Fantastisk, anbefaler det til alle.

Ulemper: Ingenting

Fordeler: Stunning hotel and staff. We loved our stay here, and enjoyed the luxury of all the facilities. Lovely to have a full apartment, with kitchen and laundry facilities. Separate bedroom and felt very spacious for our family of 5. Great ocean view from the balcony. Exceptional housekeeping who went the extra mile to make this such a luxurious stay. The amenties were replensihed every day, and they provide you with beach bags and beach towels, plus fruit and water each time you go to the beach (a 2 min walk). Fantastic!

Ulemper: The only thing that we could fault was that the pool was not very large, but it did have great loungers and staff were on hand to provide towels etc.

Fordeler: Great location and excellent service. The staff are very attentive and friendly. They provide you a beach bag with chilled water and fresh fruit and towels every time to head to the beach.

Ulemper: The pool can be noisy due to a vent above it and it’s windy because it’s high up

Fordeler: Everything...the property was clean, secure and comfortable. The staff was courteous and professional.....the location was convenient walking distance to nearly every location within Waikiki.

Ulemper: Nothing....everything was quite simply wonderful. We will look for Trump properties to stay at for our future travel needs.

Fordeler: Great location and amenities. Staffs are great.

Ulemper: We had a one-bedroom suite, so we used sofa bed in the living room. The linen and pillow used for sofa bed were of poor quality.

Fordeler: Concierge, service and amenities. Hotel employee at concierge was especially very good. Pool service was good. Infinity pool was nice. Breakfast was good with lots of variety. Room size and balcony a good size.

Ulemper: Furnishings a bit dated but service makes up for it.

Fordeler: Everything was satisfactory, but the service, facilities and the kindness of the staff were really good.

Ulemper: I was very satisfied.

Fordeler: The room is very big, with kitchen, cooking equipment, some room has washing machine, very clean. The location is very convenient, very centre of Waikiki, easily going to shopping, going out for dinner!

Ulemper: The pool is a little bit small and always clouded with kids.

Fordeler: Every thing, location , Saftey and staff welcome all the time and also their assistance, late checkout approval

Ulemper: No way

Fordeler: Good location. Beach in a very short stroll (50m) and main hub 1-2 minute walk. We purposely picked Trump to to be a little out of the hub and it was perfect. The rooms are huge with 2 living areas, 2 bathrooms, 2 balconies, full kitchen and a dining area. Never waited more than 20 seconds for a lift. Fantastic stay. We will be back.

Ulemper: Close to everything, beach, shops restaurants. Rooms are huge with 2 living areas, 2 bathrooms, 2 balconies, 2 televisions, full kitchen and dining area. Never waited more than 20 seconds for a lift. Staff were excellent. We will be back

Fordeler: Room and View was amazing

Ulemper: Front Desk Service was very poor, especially payment and accounting service. I wasted more that 4 hours over credit card issues and spent around USD 500 on phone calls to my credit card company but the actual problem was the hotels credit card machine / computer. All the hotel offered was a free breakfast. I think that the compensation offered did not reflect my inconvenience and the money I lost in time and phone calls. The accounting equipment at the hotel is out of date and they admit that ( Duty Manager and IT manager)

Fordeler: The location was great - bus stop at 50m, shops rights around the corner, rental car shop at a 5min walk The pool - Very relaxing and beautiful pool area, nice pool area, pool stays open late! The personnel - Very polite, welcoming, warm, discrete Room - Spacious, great terrace and what a view, kitchen fully equipped! Nice little Honolulu Cookie Company welcoming gift !

Ulemper: Only suggestion point: The windows surrounding the pool could be cleaned more frequently. For the rest, I have zero improvement points, great hotel!!

Fordeler: The rooms were exceedingly quiet. It felt like we were the only ones there.

Fordeler: Excellent staff. Room with kitchen facilities and Dean and Deluca downstairs perfect.

Fordeler: It was truly the best exiting honeymoon ever made! I just noticed my honeymoon plan and they gave us very special letter and welcome gift!! Furthermore, all the crews and staffs are very nice and friendly as professional attitude. Every corner of room and facility are clean as new. The beach view is amazing day and night. Luxury row is just right front, you don't need drive, everything is nearby. Me and my wife will never forget and highly appreciate to all the service the hotel given. Thank you very much.

Ulemper: We just missing breakfast. Definitely do next time!

Fordeler: Central location

Ulemper: There really was nothing to not like!

Fordeler: Superb hotel. Great view. Only downside was not closer to the beach.

Fordeler: Laundry machine and kitchen . Good sea view from lanai

Ulemper: The bath tub wasn’t cleaned thoroughly

Fordeler: The staff were exceptional from the moment we arrived right up to leaving. Room was excellent and housekeeping came twice a day. Pool facilities were beautiful.

Ulemper: Prices for breakfast were ridiculous. Would like a place to get newspaper and sundries on site.

Ulemper: I did not like management. In particular Mary Jane. Employees entered my room with my privacy sign up. Mary Jane was a bully, and bullied me several times. A security guard took 300.00 from me, and he claimed he was a police officer, although he was only loss prevention, when I asked that he give it back, he would not return it to me.

Fordeler: The breakfast was really good as well as the service.

Fordeler: Everything

Ulemper: Nothing

Fordeler: I like some of the staff they bugged about billing spent most of the time with them and my bank which ruined most of my stay they didn’t have a Wells Fargo in the island and they locked us out of our room until we came up with some form of payment thank hod I had cash on me which helped me out a lot. I understand they were doing their job but it’s just how they did it and the timing

Ulemper: Entering one way in and out and keys keep not working

Fordeler: Great location and staff.

Ulemper: May be a better pool or some activities for kids.

Fordeler: Everything! This resort was best ever I had taken at Honolulu. Location, quietness, convenience, air conditioning, staffs kindness and last, BEAUTIFUL VIEW. Everything was more than I expected. I strongly recommend you to stay ocean front room at Aston Waikiki Beach Tower. If you want to stay with your kids, this is it!! Waikiki beach is just in front of resort and you can borrow beach towels from hotel. I really miss this resort and definitely want to visit again!! Staffs, Thank you for everything during our stay. My daughter keeps saying "Let's go back to resort again" :)

Ulemper: Blind didn't cover entire window. But it was bearable.

Fordeler: 1k luxury suit that was definitely spacious

Ulemper: Truly needs a face lift. Out dated and tired.

Fordeler: The room was amazing and had everything we needed. the view from the balcony was excellent! Location was fantastic being situated directly opposite a family-friendly part of the beach that is sheltered from the waives and so close to all the shops and restaurants. Staff were always really nice and helpful. Apartment was serviced daily and the service staff even unfolded and made the sofa bed daily! Free valet parking was also good.

Ulemper: The pool area wasn’t the best, relatively small for the size of hotel, with limited seating and no bar. It also had a whole section taped off due to needing repairs so it looked a bit unkept. There was also no bar, cafe or restaurant available at the hotel, but that didn’t matter that much as it is so close to everything.

Fordeler: Location

Ulemper: Facilities...gym and pool area etc.

Fordeler: Loved everything about our stay .we enjoyed our stay n would stay again .

Fordeler: The two bedroom and two bathroom room we had easily slept 5/6 using the large sofa bed in the lounge room. The view was spectacular but we paid for that. Nice and quiet.

Ulemper: The pool area needs an immediate upgrade. It offers nothing but a pool. There is no character or ambience. There is nothing but bland walls, outdated lounge chairs with no shade near the pool. There is a bbq and bar area already there but was only used one night for free wine for one hour between 5-6pm. Otherwise the bar is never manned. Very boring and disappointing.

Fordeler: Location is perfect. 2 Bedroom apartment was very spacious and it was great to have a very well stocked kitchen with all appliances you could need and washing machine and dryer. Housekeeping staff were fantastic. View from the 29th floor over the beach was superb

Ulemper: We arrived early from a long overnight flight from Australia. We had requested an early check in prior to our arrival. Although I was aware that it is never guaranteed I have always found most hotels are accommodating and do there utmost to get you into your room earlier than normal checkin. On arrival at Aston Waikiki we were greeted by a man call Kuhlani was very unsympathetic at the fact we had been up for 24hrs and our 3 children were extremely tired. He told us that checkin time was 3pm and we would have to wait unless we wanted to upgrade to another room. Having already paid $10,000 AU we weren't happy to do that. We went off for a few hours and had some lunch and came back at about 1pm as we were hopefully he may have found us a room. Again we were greeted with a 'check in time is 3pm '. So through exhaustion we sat in the hotel foyer to wait for our room. At approximately 2pm this same man asked my husband 'by the way are you over 50 years old". When he said yes we were told that we were eligible for a room upgrade and therefore a room actually was available. We were then taken to our room which was on a higher floor than we had booked which was great. Unfortunately at this point we were thinking our stay at the hotel was going to be disappointing. Thankfully the rest of the staff at the hotel were lovely always greeting you when you went out or returned. Even the men and ladies at the car parking desk were extremely welcoming. Again the only person that never engaged with you was the same man that had checked us in. We were lucky that we didn't have to have much interaction with this person again, but he definitely didn't seem to follow the same philosophy of the rest of the hotel staff.

Fordeler: Location is perfect, steps to the beach. Close to the restaurants and shops. Friendly staffs, great customer service. I like the free activities for guests, I able to attend yoga. Free games & DVD rental.

Fordeler: Location in the middle of Wakiki beach. Apartment is spacious and clean. Staff very helpful and nice.

Ulemper: Location and cleanliness.

Fordeler: Staff was awesome. My family of six stayed at the Aston for 12 days, loved it, met our expetations and we were very pleased.Will definately stay there again.

Fordeler: Ut fra Waikiki, rom utsikt

Fordeler: Dette er et fantastisk anlegg. Jeg koste meg under oppholdet

Ulemper: noe jeg ikke liker

Fordeler: Personalet i resepsjonen, høflig profesjonelle ansatte i baren, hoved-lobbyen vennlig og hjelpsom

Fordeler: The views were awesome. Rooms were spacious and modern.

Ulemper: Location is not super central if you want to hang out where the action is. This can be a good thing however.

Fordeler: Everything was wonderful - incredible views, spacious room, clean, convenient and thoughtful amenities, lovely customer service, excellent location

Ulemper: My only complaint is that the gym could be a bit more spacious

Fordeler: Best hotel ever! The best things were you can open your window on the 29th floor.Huge Thankyou for birthday cake/card to celebrate 60th birthday it was amazing surprise thankyou heaps! The best thing ever you can open your window on 29th floor to get fresh air and hear the waves/surf !! Next best thing is the Japanese toilet, huge rooms, lovely bathroom bath/shower,yummy breakfast with omelette man (just great food and fruit)and attentive friendly staff marvelous,amazing inifity pool ever plus normal pool so 2 choices were great,AMAZING views of marina/beaches nearby were definitely worth a walk over to the park and swim there (no tourists just locals and not crowded very clean water and safe with lifeguards).Shuttle to Waikiki or mall just brilliant and free and runs often and reliable not late!Tour buses leave next hotel across the street so easy to get your tour bus and on tours our hotel is the first drop off or pick up so you get the best seat in the bus always up front!! BEST HOTEL EVER WORTH EVERY DOLLAR!! I am definitely coming back next stay and forever.

Ulemper: The infinity pool abit dirty (bandaid on floor etc..) but still marvelous pool regardless the view is to die for.

Fordeler: Great buffet breakfast

Ulemper: Only improvement would be some extra shade around the pool and more regular cleaning of the pool floor to remove sand

Fordeler: This is one of the best properties near Waikiki, period. Because it is on a harbor rather than right on the beach, I believe they go the extra mile for service, comfort and facilities. This was our second stay here, and we will come back again. Our room was immaculate, with two large queen beds, feather pillows, and a gorgeous ocean and harbor view. The service is really top notch - even thought it's a large property you don't feel like a cow in the herd like you do in the large Waikiki Beach properties. And it is just a one minute drive to Ala Moana beach with tons of free parking there. This is a great property - highly recommended.

Fordeler: Location, room, staff

Ulemper: The Caesar salad could take a lesson from the Chart House. Also breakfast hours are too short.

Fordeler: location was alright. bit of a walk to the beach but manageable. close to a big shopping centre. breakfast buffet was very good. staff was very friendly and supportive.

Ulemper: elevators were insanely slow to arrive sometimes. blackout caused TV to stop working with 2 days left to stay and it never got repaired. apparently they only have one cable guy? escalators are dangerous. my son's shoe got trapped in one. no airport shuttle. pool was very small for size of hotel. could use an overhaul on the carpets in the hallways. they seem like they've been their forever.

Fordeler: Location! Close to Ala Moana Shopping Mall and Red Robster Restaurant and the beach and Lagoon. There was Hotel Van which could take us to the mall and around Waikiki. Ala Moana was walking distance (5 minutes) from the hotel.

Ulemper: Check in process: Pre check in was all good but when we returned when the room was available I had to provide all the info again Preauthorisation process on visa card was so confusing. After prepaying first night for two rooms in advance, there was another preauthorization on full bill which didn't even match the invoice. Rather than have one transaction per room, there were three transaction per rooms on my visa statement. It made me so confused!. Hotel Buffet was average for its price.

Fordeler: Wonderful staff

Ulemper: Beds are a bit soft. Not air conditioned coming out of room. Food options are limited in and near hotel.

Fordeler: We liked the peaceful, cool, atmosphere upon entering the hotel every time we entered. The view was spectacular from our room. The beds were very comfortable. The bathroom was very functional and everything worked effectively. Having the refirdgerator was a great help to our budget. We only had one breakfast in the resturant but it was really great. We loved the shuttle service.

Ulemper: Poolside there needed to be more shade available for more guests without them having to pay for it. There was a lack of comfortable chairs in the room. Outside in the street, waterside was grotty with lots of rubbish in the water and around the marina edge, but this is a Honolulu council problem. the marina was dirty which didn't help promote the Prince Wikiki too well.

Fordeler: Location, cleverly clean room, great breakfast (good for two). Great view of the marina and the ocean. Nice pool area too.

Ulemper: None

Fordeler: Everything amenities, staff, valet location the room was amazing!!

Ulemper: Not possible

Fordeler: Beliggenhet, ansatte og sykler

Ulemper: Sengen var litt gammelt. Trenger oppdatering.

Fordeler: Nydelig polert gulv og en nydelig elegant innredning. Rolige og vakre. Vil komme tilbake snart!

Fordeler: Everything about this hotel is peaceful and comfortable. I loved the quieter location but still close enough to the busier Waikiki beach and shopping area. The room was spacious, clean and comfortable. The lobby is very inviting by its design and staff are always friendly and accommodating.

Ulemper: I cannot think of anything

Fordeler: The hotel was ideally located close to Waikiki but in a quiet area. The staff were amazing - extremely helpful and accommodating. We especially liked the complementary beach towel service and bikes.

Ulemper: Nothing.

Fordeler: Clean, comfortable, good style, fast and informative check-in. Resort fee includes access to some useful amenities and valet parking. Location is in a quiet area, and 10 minute walk to start of main Waikiki beach.

Ulemper: Room was across from the elevator, and it was noisy. Cleaning staff started at 8 or 8:30am, and no seal around the door to limit or reduce the noise coming into the hotel room..

Fordeler: Excellent service from everyone

Ulemper: Nothing

Fordeler: Nice spacious room, friendly staff

Ulemper: When I checked in, after already paying my full hotel fee in advance, I was told that there is an additional fee of $25 PER DAY. This is to cover parking, yoga class, coffee, and other items I had no interest in. Be aware of this when you book this hotel

Fordeler: The rooms are comfortable and the views from high floors are excellent. It is out of the craziness of Central Waikiki.

Ulemper: Beach access is a little bit away.

Fordeler: Very nice hotel. Clean, location great and staff were all first class. Highly recommended.

Fordeler: Staff in general very helpful, courteous. Room was spacious. Valet parking included with room rate. Quiet location away from main Waikiki area, yet within easy walking distance.

Ulemper: Had requested double bed, received king bed with cot instead.

Fordeler: Great staff, incredibly nice and helpful - they upgraded us because we were on our honeymoon and offered a bottle of wine too. Hotel is very clean and with great views from the balconies.

Ulemper: Nothing.

Fordeler: Incredible views, great staff, and perfect location!

Ulemper: Beach chairs could use some updating.

Fordeler: The view of ocean and Diamond Head were spectacular! All of staff were very friendly. We would stay there again!

Ulemper: Bathroom tub drain not working good

Fordeler: Elsker beliggenheten og rommene er rene og personalet var fantastisk! Absolutt anbefale til alle reisende til Waikiki.

Fordeler: The vibe , great DJs

Ulemper: Everything was great

Fordeler: We loved everything about our trip to Hawaii! The staff were super friendly and our room (the junior suite) came with some unexpected extras like a station were there were hot drinks available, pastries in the morning and cookies in the evening. The little treats round the pool was such a lovely touch too. The photos of the hotel really do it justice too!

Fordeler: Everything! We loved it so much we barely left. The restaurant was great, the bar was really fun, and the pool was amazing. We actually paid for a late checkout to maximise our stay. Really exceptional!

Ulemper: If I had to pick something I’d say it was pricey. However, I really felt like the value for money was still really high, especially compared to some of the larger hotels.

Fordeler: I liked everything about the Laylow autograph amazing place amazing service rooms are perfect everything was just amazing!i will comeback again when I have opportunity!

Fordeler: i Like the old school feel!

Ulemper: The pillows were a bit soft for me

Fordeler: Ambiance & Decor

Ulemper: It's a little far from the beach

Fordeler: The bar had a cool vibe

Ulemper: Our final room charges increased by 50% in taxes and fees. We paid $88USD in taxes and “resort fees” per night. Taxes we of course expect to pay but then an additional $35/day for free crackers in the hallway? An overcrowded pool we couldn’t even use? A moldy smelling fitness centre? A free pair of flip flops? To be honest, the bill was so shocking, it tainted the whole trip. We’ve travelled all over the world and stayed in way nicer places for way less money. It was a mediocre hotel with a luxury price tag

Fordeler: - welcome kit - front desk was very helpful and lovely - nicely furnished room - small but nice pool - valet parking, very effective

Ulemper: nothing everything was great

Fordeler: Location

Ulemper: Having to pay extra to check in early. If the room that I have paid for is ready? Why should I have to pay extra to stay in it an hour or two earlier? Not impressed! Some of the bar staff had a bit of an attitude and weren’t very friendly or attentive. Beds and pillows weren’t very comfortable

Fordeler: Great location, super convenient with lots of shopping and dining options.

Fordeler: Location

Ulemper: View

Fordeler: Beautiful rooms, really well done, aesthetic runs through whole hotel. Nice pool and little gym. Great cafe and bar area. Bed was soooo comfy.

Ulemper: Got caught by the usual “ocean view” blurb. If you arch your whole body past the view of the car park.

Fordeler: The building and the location

Ulemper: First of all, the bed had a sunken mattress that seemed to have been there forever. I have a disc herniation on both the neck and the back and the bed just killed me. I'm sure the previous guests had complained but a bit shocked that it wasn't replaced.....or maybe all the rooms had same sunken mattresses. For us, terrible mattress. Secondly, the pool was way too small.

Fordeler: When we first pulled into the valet, I reached for my bag out of the back of the vehicle and was told, "Please let me get that. You shouldn't have to lift a finger here at the Trump." That sense of service and attention to detail defined every aspect of our stay. The facilities and service were top notch.

Fordeler: I nærheten av severdigheter i Waikiki.

Fordeler: Free Breakfast daily and happy hour

Fordeler: Everything

Ulemper: Nothing

Fordeler: Location and free breakfast

Ulemper: no.

Fordeler: free breakfast and happy hour reception

Ulemper: no

Fordeler: cleanness

Ulemper: breakfast very poor, , rooms needs upgrading , very old

Fordeler: Breakfast was very very standard No cereals same thing everyday,Very second class trades on the name Hilton apart from that nothing special.Will not go back they need to upgrade decor still in the 70,s

Ulemper: A great deal

Fordeler: I liked that the AC in the room would get to the desired temp quickly

Ulemper: Too much to list, upon check in we went to our room, unpacked, and I went downstairs for some bottled water to keep in the mini fridge. I opened the mini fridge and there were someone else’s left overs in the fridge... I went downstairs with those Togo containers put on the front desk and they assured me it wouldn’t happen again (how is it supposed to happen again if it’s the room we are staying in). The next day we had left early and we’re gone for a majority of the day, we came back and the bed wasn’t made, towels still on the floor, garbage in cans, I had to call the front desk and inform them of this, we left for I late dinner and came back and was taken care of finally. The third day I was enjoying my coffee on the balcony trying to enjoy my coffee, but there was a distinct smell of weed in the air. I looked over the edge and here was a homeless man sitting on a rock in the bushes smoking weed, he also had a large knife with him that he wrapped and unwrapped in a shirt a few times. I called the front desk, they had security ask him to move, he left for about 20-25 minutes, then came back to the same area. I called again, security asked him to leave again, hotel manager called our room to get an accurate description of the guy. The following day he was back again, but I was to the point I didn’t care any more, and I’m assuming the security had the same feelings. The room we were placed in was right next to and behind the elevator, so all day and night that is all we heard... I would not recommend this property

Fordeler: The pool area The evening drinks Decent breakfast

Ulemper: More selection at breakfast, more fruit, cereals, healthy options etc The works occurring (were not notified when we booked, not discount offered - until I insisted) Parking could have been free to guests due to high room rates

Fordeler: Free great breakfast, free snacks and free bar in the evening. Clean and comfortable rooms.

Fordeler: We check in early to be woke up to construction they did not make it out somewhere that there was construction into building we Would have never stayed there

Ulemper: Construction going on during the day while we're trying to rest and we had 3 infant children with us

Fordeler: Location of the property.

Ulemper: Everything was fine.

Fordeler: Good location a block from the beach. Good sized pool, and we had a very large room with a balcony and a partial view of the sea.

Ulemper: Not much.

Fordeler: I liked how nice they were. Literally they gave us a hospitality room to rest before our flight free of Charge. The bartenders and staff were super nice

Ulemper: The fact that we had to leave and didn't see more of hawaii

Fordeler: Good location, friendly staff Many small details were guest-friendly

Ulemper: Parking fee was too costly & it was little bit uncomfortable to ask to get car out every time.

Fordeler: The location was excellent - away from all the hustle an bustle of Waikiki. Also loved the coffee every morning and lounging area. Good nightly entertainment.

Ulemper: the bar had a very limited selection was extremely loud the room was ok nothing special the balcony was a real joke and the seating in the room was terrible. We paid 240.? something in advanced and then charged another 78.00 I have no idea for way I thought I had paid the amenity fee which was for coffee in the morning and beach towels which should be included for that price plus 35.oo a day for parking. Totally overpriced for what you get would not recommend this hotel to anyone.

Fordeler: Comfortable rooms with modern decor, rain shower and water pressure was excellent.

Ulemper: Staff in the Mahina & Sons restaurant were not so friendly. Better service at iHop.

Fordeler: I like that it was near a lot of food places and at a convenient location in Waikiki. The pool was super cute and they had lovely music almost every night in the lobby. They gave cool perks such as a free museum ticket and dinner credit during our stay.

Fordeler: Funky little designer hotel with the best check in staff I've ever encountered. Love the pool and the space to hang around as well as the live music.

Ulemper: The $28 resort fee per day. Should be included with the price.

Fordeler: Atmosphere at Surfjack’s is amazing! Such a nice, chill and trendy place to stay. At a perfect location. The coffee was amazing, their environmental profile was top notch, and the food at the restaurant was just AMAZING!

Ulemper: Took a while before we got shampoo and conditioner to our room, even after asking at the lobby. The wrappers from the complimentary cookies were not cleaned away during our stay. Other than those two things, everything else was above expectation!!

Fordeler: We loved the large comfy bed and the rooms decor, the laid back vibes and the bands/solo acts playing music in the evening, brilliant coffee from the small barista shop tucked to the right of the entrance and the breakfast menu was good and affordable. We liked the atmosphere, the fresh water on tap, the offered sun cream. The extra touches in the room and the lovely shower. Finally, we also thought the movie filmed in Hawaii and projected on the wall facing the balconies above the pool was a very cool and fun touch. Watching the movie with subtitles and listening the the music by the pool and on our balcony was a one of a kind experience. The hotel is also very well placed. Closed to Waikiki beach and shops. An IHOP is opened 24 hours close to the hotel if you’re coming in around midnight and feel like a bite to eat.

Ulemper: Nothing.

Fordeler: Was ok

Ulemper: The reviews I read were not as spectacular as I thought the property would be. It was ok but definitely not excellent as I read about

Fordeler: Amazing place with an amazing vibe. The laidback atmosphere, the cool design, attentive staff.

Fordeler: As a local resident, they dropped the resort fee for me and gave me a discount for park. Much mahalo. We stayed from time to time and the people at the front desk all recognized us.

Ulemper: Nothing.

Fordeler: Everything

Ulemper: Leaving

Ulemper: Beds are comfortable but very small for two adults

Ulemper: sofa bed needs updating... could feel all springs

Fordeler: Lots of pools , near the beach

Ulemper: No room safe

Fordeler: Great suite , staff and a 5 min stroll thru all the Hilton’s to the beach.

Ulemper: Very hard to find the entrance ! Google maps doesn’t know where the small , unsigned ramp is to get in. Once we knew it was easy .

Fordeler: Loved having the extra bedroom when traveling with 2 teenagers. Best location in Waikiki.

Fordeler: Everything

Ulemper: Beds not comfortable for some guests

Fordeler: Having our own kitchen was very nice with three kids. Also having access to all the other Hilton properties and beach made it feel like a huge resort.

Ulemper: Cheaper or less expensive chairs and umbrellas for the beach.

Fordeler: The shops and restaurants

Ulemper: Difficulty finding check in from lower bus and taxi drop off.

Fordeler: Everything about the room is top notch. If going to the Hilton Hawaiian stay here it’s the newest tower and it really shows.

Ulemper: The resort is just too pricey. $43 for parking and a $35 resort fee. So with the taxes you are well over $500 per night. Not affordable. Check out is 10am even for Hilton Honors they only have me until 10:30. Not good.

Fordeler: We really like our room with kitchenette and laundry. Your bathroom is also spacious for a family of four. The balcony has a nice view. We also like the pools, the kids love the fact that we can rent DVDs. We had a really nice stay and enjoyed the hotel.

Ulemper: Nothing!

Fordeler: Beliggenhet, renslighet, fasiliteter, verdi

Ulemper: Ikke dårlig

Fordeler: Flott beliggenhet på stranden.

Ulemper: Noen av de ansatte prøvde men visste ikke grunnleggende ting. Heisene har ett merkelig ring system og er veldig sakte og overfylt.

Fordeler: Utmerket beliggenhet. Fint at det finnes en tilgjengelig vaskeri tilgjengelig. Grei størrelse på rommene. Vennlig personale.

Ulemper: Ikke gal om Duke's . Middelmådig mat og service. Bassengområdet er i det minste laget.

Fordeler: Komfortabelt, rent, og utmerket beliggenhet. Hotel restauranter er bra, og har en flott utsikt over stranden Waikiki.

Ulemper: Treningsstudioet er nesten ikke eksisterer.

Fordeler: Beds eaxtra great, staff amazinsadky booking.com didn’t process out booking correctly and didn’t pass on the funds to outrigger resulting in Outrigger wanting payment once they understood that we had paid it but booking.com hadn’t paid it to us they didn’t charge us. Bad form booking.co

Fordeler: Fitness Centre, not much else

Ulemper: Not enough shade facilities for beach. Prices much too expensive. Very, very crowded

Fordeler: Great location, great staff, great facilities and most of all the hotel holds its tradition values.

Ulemper: Rooms with an adjoining door, you could hear everything in the other room.

Fordeler: Great location

Fordeler: Everything about this hotel is perfect. The staff were amazingly friendly and always have a smile. This specific hotel is my family's favorite, we've been to some nearby but nothing measures up. I only wish that the bathrooms had a bidet

Ulemper: Nothing to dislike about this hotel. Absolutely nothing

Fordeler: Everything

Ulemper: Nothing

Fordeler: Prime location. Dukes restaurant. Beach was pretty.

Ulemper: The beds were small to be considered a “double bed”. The shower was difficult to obtain proper temperature, it seemed it was either too hot or too cold. The walls were very thin and my family says there was a sewer smell when entering the main entrance of resort. Overall we feel the cost was not justified but unfortunately this seems to be a common theme in Waikiki.

Fordeler: Fantastic location and good facilities.

Ulemper: The staff were not forthcoming with information about anything and tried very hard to make you book through the hotel.

Fordeler: Location right on Waikiki beach.

Ulemper: It was pricey, but I everything is pricey in Waikiki. For what you get, the cost was not worth it.

Fordeler: Great location, on the beach, in the heart of Waikiki beach close to main strip. Very handy to good restaurants within hotel building. Nice staff.

Ulemper: Bathroom, particularly shower could be more modern and usable. Bigger pool with more pool chairs.

Fordeler: Friendly staff Value for money Great location

Ulemper: Nothing

Ulemper: Noise from other guests in hallway was a little annoying

Fordeler: Great location can walk to many places. It was nice and quiet on a side street. The beds were comfortable.

Ulemper: The shape of the room and the balcony was not very desirable view.

Fordeler: Bed it was fine

Ulemper: Bathroom had mold, strong mold humidity smell, They had to remove the calking and live just the grouting. Tub handle to drain and stop water were loose, I had to remove the plug manually. Smells never disappeared. Reserved for seven days, fifth day card key didn’t work. Toilet tissue run out, go down to lobby for more, they give you one at the time. We should get some refund for this inconvenience. People from ballet parking most of them are nice. Older white person at front desk had bad mood and attitude don’t remember his name but He attending me when I registered on August 4th 2019. There’s more, but tired to writing I have things to do.

Fordeler: Location is away from the crowded beach but easily assessable to Waikiki beach and centre of attraction. Staff is super friendly. David gave us good guidance to the Japanese food court. We went there three times during our short stay.

Ulemper: No

Fordeler: Facilities were upscale and staff was helpful.

Ulemper: No food on site.

Fordeler: I knew the location was not the best and that is why everything else totally blew me away. It had so many extras that I didn't have time to take advantage of. The place is beautiful as was my room and the staff is great.

Ulemper: It had no restaurant, but being in Waikiki it was just a short walk to many of those.

Fordeler: Bed and pillows very comfy

Fordeler: Courteous and helpful staff. Loved that they had an event coordinator onsite so being first time travelers to the location helped us a lot to plan our stay. On our last day we had to check out at 10 am, but we also had a whole day ahead of us to wait for our flight. They were gracious enough to give us complimentary baggage story while we explored more of the city, and gave us access to their meeting areas and showers when we returned to wait til our time to go to the airport. Superb customer service!

Ulemper: Only reason for shorting them one star in the “Value” category was due to not having all inclusive breakfast. I know that’s not typical of most hotels in the area, but would have made everything just perfect if they accommodated for all inclusive breakfasts as well.

Fordeler: It is a very well established and well appointed Hotel.

Ulemper: Location was a little off the bus routes. Cockerels crowing at daybreak was annoying. Also as it was a timeshare hotel the rooms were not serviced daily.

Ulemper: I was very annoyed in that they kept trying to contact me three or four times about their sales pitch with timeshares. I was absolutely not interested I did not pay for it and I did not want to listen to their sales pitch nor did I want to be badgered!!

Fordeler: The responsiveness of the staff to our needs and questions was first rate. The bed was very comfortable.

Ulemper: Royal gardens has no food and it's a walk to anything, so you have to be prepared for that. I lost the code to get access to the computer, so could not print a boarding pass for the flight home, BUT the lobby staff did it quickly.

Fordeler: You have everything we needed. The beds were very comfortable and we loved having laundry facilities because we we stayed 10 days. The staff were extremely friendly especially Sheldon who helped us in all areas! On the day we were leaving Oahu, we had the use of the pool and the lovely media room to change in afterwards.

Fordeler: I had a few technical issues, with the phone, toaster and coffee machine that didn't work, but got resolved right away. There was a concierge or always somebody there to answer my queries.

Ulemper: There was not a restaurant or a cafeteria inside the building. I did not realise that it is not hotel- like but more like a self-service units or apartments. I soon learned to adjust the situation though.

Fordeler: Honestly there isnt anything that sticks out that I enjoyed.

Ulemper: My room got changed without me knowing, booked a king room and got double beds and I had no idea until I showed up to check in. I felt very uncomfortable there and with the wildly expensive rooms I'm extremely dissapointed in the service and the lack of things that should have been included in the stay there. I mean come on even a free drink or SOMETHING would have been nice. Spent almost 1000 bucks for two nights, wanted the end of our trip to be a nice relaxing few days at the hotel and some spa stuff and we had to leave because we hated being at that hotel. We were so excited to read online that theres a spa and jacuzzi. Couldn't use anything unless it was paid for and it was sooo overpriced too-go figure. We got a couple reflexology massages and 300 bucks later. The reflexology message is half a foot message, no pressure, and didnt go above the ankle. I asked the guy up front and he said it was a leg massage, we went on a crazy hike the day before so we were hoping to get some relief from that and there is no way that "massage" was worth 150 bucks! The jacuzzi and sauna is off limits unless you spend money and get something done at the spa, and it closes at 10, not even open for the guests to use at their leisure with a key card or something. And not to mention that when we were walking back into the hotel to go to our room, we got chased down by a security guard telling us we need to show him our room key. I'm guessing it's because we looked like we didnt belong, we are in our 20s and he probably assumed we couldn't afford to stay there so he felt we needed to be stopped. We walked to the elevator where he stood at the end of the hallway and watched us go in, probably to see what floor we were going to. I am so disappointed and now out so much money. I've only written one other bad review and that was a few years ago, I'm not one to usually do this but the experience was just awful I had to say something.

Fordeler: Did not breakfast there.

Ulemper: Did not have expectations unmet.

Fordeler: The hotel was very kid/family friendly.

Ulemper: The parking for overnight is really expensive! $34 a night adds up quick!

Fordeler: The apartments are very spacious and the view (we had an ocean view room) is very nice. The beach is great for kids and adults. There are 3 pools, all of them are very nice and an extra one for adults only. On Friday night there are fireworks. And a nice little convenient store inside the tower were we staid was really convenient.

Ulemper: The check in was not really welcoming and informative.

Fordeler: The room itself, very nice the set up.

Ulemper: None

Fordeler: Beds were very comfortable, sofa was also quiet comfortable. Kitchen setting including room layout superb.

Ulemper: Staff is really sloppy and poor when in comes to customer service, is like doing a job that they can’t be bother to do. The reception (welcome) if I could rate it was -10, very bad without any care. No one cared to tell you what is available for the residence... poor service from start to end... although the guy for the checkout was really polite. Overall cleanliness is poor particularly when I have stayed at the Grand Islander where absolutely everything was spotless and the staff wonderful and so pleasant.

Ulemper: The room didn't seem to cool off as much as the thermostat said it was. I keep my home at 70 degrees and I'm usually cold but in my suite I kept the thermostat on 68 and it seemed to still be somewhat hot. The thermometer said 68 but I have a feeling it's false and it was more like 74.

Fordeler: All staff were super friendly. Beach was right out side of the hotel which was convenient for our young family.

Ulemper: N/A

Fordeler: At first was disappointed at not having an ocean view but ended up loving the "city" view - especially at night.

Ulemper: Too many children at every pool. They need an adult only pool or section of a pool. (And we were there during school - will be even worse when school is out).

Fordeler: We loved everything, the view from our 2bed apartment was amazing. The kids loved Camp Penguin and the pools especially paradise pool.

Ulemper: Very crowded pool areas, many guests hold pool lounges for hours without using them.

Fordeler: Great lagoon and pools. Pretty central but a walk is needed to get more central. Lively at night which was nice. Great staff...very helpful and friendly.

Ulemper: Food at cafe near Tropics was subpar. Wish there were more servers around pools and the ability for some service at the Lagoon. All else was wonderful!

Fordeler: location and service are good

Ulemper: hotel is too separated, very confusing. we got dropped off at the wrong location because how big it is. Also, way too many people in the pool, very crowded

Fordeler: Great facilities, not too close to the main strip in Waikiki, so quiet at night, easy access to the beach. Very clean resort and excellent friendly staff.

Ulemper: Quite expensive, but otherwise great.

Fordeler: It was a little bit of heaven ❤

Ulemper: Surprise of deposit at check in when I had already paid premium for the room.

Fordeler: The views, location, the amenities.

Ulemper: The Orientals They are rude, inconsiderate and made you feel as though we were in touching on their territory. The amount of lawn chairs at the Paradise pool. If you didn’t get their early in the morning to grab a spot, then you felt like a vulture waiting for people to leave to grab a lawn chair.

Fordeler: Beautiful and safe

Ulemper: Nothing

Fordeler: Very family friendly for young children close to food and shopping and restaurants we went to on property were very good.

Ulemper: For our style there were too many young children. We have a 16 year old and the set up was more for young kids, would like to see a kid free area.

Fordeler: Our room had a lot of space

Ulemper: The guy who checked us in was a complete jerk. Didn’t say hello and barely looked up from his computer. It was shocking. The pools and jacuzzi were so crowded we never even went in them and their towel policy is ridiculous. The towels are a joke to begin with- tiny. Overall very disappointing. I’ll be doing a VRBO from now on.

Fordeler: this place is a dream. There is everything you need and the rooms are beautiful. The beds are comfortable and even a warm toilet seat .........i could not fault this place and would go back to stay if i ever returned to Honolulu

Fordeler: Beautiful and very clean.

Ulemper: Charges on parking. Should be included in the price of the room. Small pool and not enough chaise lounge chairs to sit. Because pool area to small for the resort. We had to use the lagoon the week we were there.

Fordeler: I enjoyed the atmosphere of the hotel! With the splendid room and quiet location, the hotel was as enjoyable as the destination!

Fordeler: The location is awesome, close to the beach, close to shops, entertainment etc.

Fordeler: Very clean, tidy and our room had excellent views over the sea and marina.

Ulemper: I have nothing negative to say