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Room rate at CHF660 outrageous. Hotel not worth it. Restaurant closed on my Sunday night stay; having to walk down the road to find place for dinner not acceptable at that room rate.
The design. I was not provided a non-smoking room as requested so I dislike the smell of cigars and cigarettes in my room during my entire stay.
spacious rooms, room service and quite atmosphere at the lobby staff should be more attentive
In general every thing good and staff are very helpfull. No.
excellent service nothing
The atmosphere of the hotel is great, as all the other Hyatt hotels. Actually I chose Hyatt because I have never been disappointed by this chain.
good room concept, smoking and non-smoking rooms available, spacious bar too expensive for its quality. not really efficient front desk (did not bring up items to the room as requested, but left them without notice at the front desk). when room was cleaned, full ashtray was not emptied (!). ridiculous charge for 5 min stirring (not cleaning) of 1 jacket and 1 pair of trousers: CHF 76.-
Elegant and with all modern facilities Toilets dont have locks
Pleasant room, convenient to shops and station. Friendly reception staff A little noisy due to its central location. Would have like to order snack from room service, but only asian fusion food available.
Extremely welcoming. An obviously large amount of repeat business given the conversations overheard from a steady stream of arrivals whilst I was waiting in reception for a colleague. Great business location and very comfortable. Make WiFi free and easy to access in all rooms in this modern business age
Very good breakfast a bit run down and expensive for value
Location was great and the breakfast and restaurant were also very good TV and hardline internet didn't work and they didn't even attempt to fix it the whole time I was there (2 weeks).
Maintenance has some problems: Two lights were not working in the room at first. After notification to the desk one was fixed, while the repair of the second was only accomplished after another call, taking one day
The staff were very helpful. I lost my phone during my stay and the hotel staff found it for me! The restaurant attached was very good too.
The Internet-TV in a room of hotel was pleasant. One lack - TV programs from Russia were inaccessible. 1. The teapot did not work also I could not prepare for tea to itself. 2. The floor in a bathroom was very cold and I have not find out as it is possible to switch on heating of a floor.
Very good location. Superior double room big enough & comfortable,very good breakfast,
Great location, close to main section of Zurich. A little expensive for what you get, however, the location is what I feel I paid for.
The hotel is well situated in the middle of the town with easy access to everything. Breakfast was excellent.
No Airconition it is very hot, the floor made of wood and make noise when moving around, very noisey becuse of street intersection at the corner of hotlel (no aircondtioner) and small lift
Very nice staff, stylisch rooms There is a bar next to the hotel, so you can hear the people talking loudly when you leave the window open at night.
It is in walking dictance from the centre of the town. The breakfast is poor and the room service elementary.
According to Booking.com I shoulc get 10% discount on food and free minibar. This did not happend.
I enjoyed the green apples in the room, allthough they were not ripe enough to be eaten, nice breakfast. Pretentious design and unexperiienced staff. The staff was very reluctant to help with basic things and seemed very inexperienced. Two examples; I cut myself during breakfast but they seemed very confused and puzzled when I asked for a bandaid allthough the blood was dripping. What I got in the end wasn't adequate to stop the bleading. When I left, they refused to give me a receipt because I had used booking.com to book/pay for the room. I asked 4 times, really insisting that it seemed wrong and that I really needed a receipt, but they would not give me one. In the end, the girl came running out on the street waving a white enveloped when I had left and where stoving my bags into a taxi. (Getting the taxi was also not obvious
No a/c on the room,very hot at night
Unfortunalely, the bathroom door and handle were quite dirty. But everything else was great.
Comfortable beds,nice breakfast Dining room was very small.very small lift,staircase smelt of smoke
Hotel location good Air conditioning working - room was like a sauna, opened the windows to reduce heat and put up with traffic noice.
The large, glass-walled shower was just right for a naughty romantic weekend with my wife. Glad the toilet had solid walls though! Location was about ideal for the old city. Beds were great (we'll be getting twin singles pushed close for our next bed purchase). The room faced a club and the street, which was noisy at night. While the windows were sound-proof, the room heated up quicky and the air conditioning was loud and largely ineffective, although like a waterfall we could habituate and sleep with it - it masked my snoring! We ended up leaving the toilet windows open but closing the main room's, and leaving the AC off. They say they'll be improving the AC.
Cheap, clean, friendly staff, with a gym.. nice and simple. I was only frustrated with the 40Fr/hr charge for late checkout.. there is NO GRACE PERIOD. Be aware of this. The rooms are also very small.
location deficient aircondition, several TV channels offered on the menu were not available, no telephonedirectory in room, defective teapot, no continental breakfirst as an option.
The courtesy of the staff.
compared to others still reaonable expensive
small room and small toilet
The cleanliness and the staff. The location is not far to the lake as well as to the center, but it is not in the center. Internet was free in the reception area. I booked 2 rooms, one of the was with no toilet door. the other thing is they did not allow me park my car in the carage. They have a rule to keep the key with them only for parking.
It was a bad experince The bed, the bathroom, the room, the air condition and the value of money
Nothing special, standard hotel, small rooms for a 4*
Seen many nice hotels and this is one of the best.
The friendliness of the staff and the birthday card, champagne.
Attitude of staff, room layout, amenities.
It's in the middle of the city. For this high room price, the breakfast should be included!
rooms and service decoration
yes, it`s expensive but the hotel is pure class.
Fantastic boutique hotel, very stylish & comfortable with really friendly staff. No restaurant available.
I like fitness,eating,room service. I like every things in this hotel.
Lovely suite, very clean helpful reception staff.
Breakfast, service, cleanliness, location
your friendly and helpful staff and reception. headboards of beds are not very comfortable
Excellent service, optimal location
very cooperative and helpful staff
This was a basic business hotel. Nothing special about it, but very expensive.
Superb hotel. Very well positioned for Paradeplatz and Bahnhofstrasse. I can think of nothing bad to say about it.
Friendly staff No
great location during week very remote at night
Professional staff, beautiful room. I have stayed at several hotels in Zurich, but would return to this one, I think.
One of the best hotels in the world. Highly recommend the Junior Suite. The food is amazing, and the service is second to none.
Atmosphere and service during breakfast
the location i was excepting more modernity and better service...
extremely cozy and stylish design in room and in the hotel facilities No. If room rate could be less expensive.
the hotel is very nice, the breakfast is excellent. The price is a bit too high for accomadation.