The atmosphere of the hotel is great, as all the other Hyatt hotels. Actually I chose Hyatt because I have never been disappointed by this chain.
spacious rooms, room service and quite atmosphere at the lobby staff should be more attentive
Elegant and with all modern facilities Toilets dont have locks
excellent service nothing
The design. I was not provided a non-smoking room as requested so I dislike the smell of cigars and cigarettes in my room during my entire stay.
good room concept, smoking and non-smoking rooms available, spacious bar too expensive for its quality. not really efficient front desk (did not bring up items to the room as requested, but left them without notice at the front desk). when room was cleaned, full ashtray was not emptied (!). ridiculous charge for 5 min stirring (not cleaning) of 1 jacket and 1 pair of trousers: CHF 76.-
In general every thing good and staff are very helpfull. No.
Room rate at CHF660 outrageous. Hotel not worth it. Restaurant closed on my Sunday night stay; having to walk down the road to find place for dinner not acceptable at that room rate.
Excellent location, wonderful staff, pleasant clean room My room was quite small but ok. Breakfast was nice, good coffee but somewhat limited selection of food.
Excellent location. Staff superb.
Excellent location to walk through the Old Town However, very difficult to find the hotel as it's on a small street behind the mainstreet which is primarily for pedestrians. We had to ask people for help finding it. Our navigation system could only take us so close. Direcitons on the website would help.
Stylish room, squeaky clean, new bathroom, LCD TV. Good breakfast. And, a pc in the lobby for guests' internet access allowing flight checkin, printing of boarding pass & email of course! The bed was almost at floor level, making it unsuitable for older travellers.
Staff very friendly, computer was always available. Location excellent for my Business. Bed and coverlet was a little short for me;
the price for the room appeared 35 CFR more as promised by booking.com
The service and room were very good. Location is excellent, at the foot of the river, hear the Altstadt.
The location was really great, within walking distance to everything! About 10 min from the main train station, or a couple of minutes with the tram. The staff was also really helpful and service minded. The breakfast could've been better.
Location, friendly staff Price is too expensive for the quality of the hotel. There is no wardrobe in the room. Very small breakfast room. No view.
LocATION night staff
Room spacious and clean. Restaurant was less than expected in a hotel of this standard.
The warmth of the staff at The Alden greets you as you arrive and is an part of every thoughtful encounter! The rooms are exquisite- we had a hallway with modern art leading to our charming yet very modern room with a living room w/ sofa and bedrooms. Pretty design and architectural elements. Would stay any time I am in Zurich! I loved everything about the hotel!
Very convinient for a city trip. the hotel is quiet and the rooms are very big for a hotel in the city of zuerich.
I have stayed in many 5 star hotels all over the world and the service, staff and charm here was one of the best. I cannot tell you how very special they made me feel each day I was there, one would have thought I was a celebrity. Not a thing, it was charming.
the room is very comfortable hotel is far from the city center.and too expensive and breakfast was very bad.
All the confort from room; The amability of staff. No.
Too many decore, too less comfort for this price.... , breakfast is economy class.
Hospitality,friendly stuff, breakfast and mini-bar (soft drinks)were including. Upon arrival we got compliments presents from the hotel manegement. Room fasilities were exellent. Very central,just few minutes from the lake area.Great products in the bathroom.Comfortable bed. Great channels selection. Stereo in the bathroom.Trendy design furniture. Everything was good.
Veri nice and personal approach and service, nice locality, quiet area, close to the historical center, Cigarette smell going into non smoking room
Staff was friendly, the room clean. At my birthday the hotel offer a present to me, which was very nice. Breakfast is overpriced, with limited options; the A/C system can not be totaly switched off.
Pleasant room, convenient to shops and station. Friendly reception staff A little noisy due to its central location. Would have like to order snack from room service, but only asian fusion food available.
Very good breakfast a bit run down and expensive for value
Great location, close to main section of Zurich. A little expensive for what you get, however, the location is what I feel I paid for.
The staff were very helpful. I lost my phone during my stay and the hotel staff found it for me! The restaurant attached was very good too.
Location was great and the breakfast and restaurant were also very good TV and hardline internet didn't work and they didn't even attempt to fix it the whole time I was there (2 weeks).
Maintenance has some problems: Two lights were not working in the room at first. After notification to the desk one was fixed, while the repair of the second was only accomplished after another call, taking one day
The hotel is well situated in the middle of the town with easy access to everything. Breakfast was excellent.
Very good location. Superior double room big enough & comfortable,very good breakfast,
The Internet-TV in a room of hotel was pleasant. One lack - TV programs from Russia were inaccessible. 1. The teapot did not work also I could not prepare for tea to itself. 2. The floor in a bathroom was very cold and I have not find out as it is possible to switch on heating of a floor.
Extremely welcoming. An obviously large amount of repeat business given the conversations overheard from a steady stream of arrivals whilst I was waiting in reception for a colleague. Great business location and very comfortable. Make WiFi free and easy to access in all rooms in this modern business age
At hotellet tar den prisen som er avtalt.Fra dere var det oppgitt 495,00 Fr. Regningen lød på 510.00 fr. Bør vi vurdere direktebstilling til hotellet (hotellene) senere?
Den sentrale beliggenheten Ansett personal som liker sin jobb, dvs å yte service! Vi ble uhørt dårlig behandlet av nattresepsjonisten. I tillegg var prisen latterlig høy i forhold til standarden.
Bra beliggenhet til rimelig penge
Rent og ryddig. Ikke for mye trafikkstøy. Sentral beliggenhet både med hensyn til adkomst og med hensyn til shopping/besøk/uteliv.
rent og greit Harde senger, for høy pris
The excellent location and really good fish restaurant )))
The friendly service and the fruit in the foyer That you had to pay to listn to the radio!! The screen of the Monitor could not be switched of
An excellent hotel, near the Opera House and the Limmat River. Walking distance to shops, museums, and restaurants. Staff were excellent, very helpful and accommodating,
This hotel was wonderful, the beds are very comfortable, the staff will go out of their way to help you, very friendly, great location, close to the old town and shopping. Also very clean.
The location center city and on the lake were a perfect combination for my needs.
First class service
The staff were very welcoming and the room was immaculate~a perfect location too.
It is a hotel with a warm and friendly approach to client.Very nice hotel, friendly staff and fantastic location. Some breakfast items need improvement.
Good restaurant and quiet hotel; perfect if you want to relax after a working day
Jeg likte veldig godt beliggenheten, lett vei til sentrum. Ellers var det veldig bra standard på hotellet. Det vil si at vi kan godt anbefalle dette hotellet
Forholdsvis sentral beliggenhet. Behagelig og hjelpsomt personale ved innsjekk/utsjekk. Moderne rom i gammelt bygg. Jeg vet ikke mer, siden jeg sjekket inn sent om kvelden og ut neste morgen. Spiste ikke på hotellet. Hvis man vil shoppe m.m. er det enkelt å ta dag-billett på trikk som går rett utenfor hotellet. Ikke særlig langt å gå til sentrum.Jeg fikk en gunstig pris. Nei
Seks personer i reisefølget - alle positivt overrasket mht komfort, fasiliteter og beliggenhet - rolig, men sentral. Frokosten utmerket, men noe dyr (eneste minus ved hotellet).
Vennlig persoanle - god service under frokost - velvillig mht forespørsler Hotellet bør forbedre rutiner mht seint ankomne gjester. De var for dårlige!
Relativ tett på gamle bydel og stasjon. God frokost og imøtekommende resepsjonist. Moderne innredning. Litt støy fra gaten. Små rom med trang gang og bad. Minimal heis.
Gode senger, rent og ordentlig.
Hyggelig betjening, fint rom, rent, grei frokost, kan anbefales Ligger ca 400 meter fra sentrum, helt grei gangavstand men hadde personlig valgt et nærmere hotell
Sentral beliggenhet. God frokost. Kort vei til trikk.
Ligger godt plassert ved jernbane, kunstgallerier, og shopping gater. Mange gode restauranter i nærheten. Litt kjedelig restaurant
Dyrt, men på helg og utenfor toppsesong, prisgunstig,veldig god beliggenhet, topp service/mat. Bestilte Taxi for reise til lufthavn, fikk uten valgmulighet Hotellets egen Mersedes med Russisk sjåfør, 5 Swf. høyere pris en normalt og kunne ikke ta imot kreditkort som alle vanlige Taxis!!
Hotellet ligger i Bahnhofstrasse som er hovedgaten i Zurich og således har du nærhet til handlegaten. Restauranter og alt det byen har å tilby ligger i gåavstand. Vi fikk feil rom første natten. Etter en diskusjon fikk vi reduksjon i prisen som følge av det. Det er et hotell som har sett sine bedre dager når det gjelder vedlikehold.
The staff were exceedingly good and helpful. Great location. clean & comfortable. The bathroom needed a makeover. It was generally fine, but was small, there was ? mould on the bath sealant and the paint on the ceiling was flaking off.
Great little hotel in a great location.
Very good breakfast, smiling faces of the staff, the emplacement of the hotel. Room size was a bit too small. A second armchair would be desirable. Absence of any drawer by the bed side was a handicap.
The location of the hotel was perfect.
Excellant location and staff very helpful and friendly.
I loved this hotel because it is in the most attractive area of town, old town. It is really close to everything, and it really offers great service. Rooms are really good, very spacious and very well decorated. No
Located right in the old town of Zurich, it is close to all the best walking areas. The front desk was very friendly and helpful with suggestions and dinner reservations. Rooms are clean and nice.
Great location. Received an upgrade to a room with a laptop. Nice! Well-functioning elevators. Very good bedding. Efficient sound-proofing. Exceptionally friendly staff. No central heating available - but I was offered a mobile unit. New egg-cooker is a progress, but guests mess it up.
Breakfast was okay. Only a small bed with 1 sleeve, but booked a double room for 2 persons. Douche not working properly. TV bad quality. Definitely not worth the four stars they claim to have.
Location and excellent breakfast Too noisy in the street side rooms
My room were checked by the maid 4-5 diffrent times per day, every day!!!!!
Reserved and paid for accommodation for 3 adults long time in advance; gave me a twin bed room, no accommodations for the 3rd person; when I requested a room as per my reservation and payment, the receptionist told me that they did not have a room for 3 adults (contrary to the booking and representation on line); one hotel employee brought a folding bed for the 3rd person. Definitely, we are not going back to this hotel!
every thing exept the extra charge, yes the extra charge it was 620 and they took 680,coz they told me that u have now lake view but that was orady mentioned
functionnal, excellent service and friendly staff.
Unbelievable friendliness and prompt assistance received from the staff, exceptionally clean and neat rooms, beautiful view No
Nice rooms arrangment and nice restaurant. Pay tv ?! all tv channels should be open
The view over the lake is lovely (but the noise from the road adjacent to it in front of the hotel is not) Minimum facilities at the hotel, average service, very ordinary breakfast and service at breakfast is exteremely poor, slow and just non responsive. Not a very attractive position surrounded by car yards with new model Audi permanently parked at the hotel front entrance for marketing purposes during the day making one go around it. Cleanliness standards so so, the place was not vacuumed once in 3 nights I stayed there, the bits of paper or some black stuff near bed that was there when I arrived there, stayed there right through, glasses not cleared, etc.
Clean hotel with nice staff.
excellent hotel, room very spacious with great view. Bed very comfortable quite warm at night even with air conditioning on
The hotel is low aircondition thats we stayed on day only
The location overlooking the lake, as well as being central to the old town. Comfortable bed and well insulated, quiet room
Access to public transportation, restaurant, parking Stained bed sheets
I would stay there again.I enjoyed the situation where it is and easy to get to places I like to go. the long staircase to the reception area, is not really a reflection of the nice place it is inside
The hotel is really lovely and very comfortable. We had a great suite which was really luxurious with a stting room and from there you walk into the bedroom. The bathroom was big with a bath and shower. The hotel was spotless with a lovely sitting area. The restaurant was lovely with an outside terrace where you could have dinner weather permitting. The food was really good and the staff very friendly and helpful. It is about a 20 minute walk from the main street but only 5 minutes on the tram. There is also a shopping centre about a 5 minute walk away with plenty of restaurants to choose from. Would stay in this hotel again and would recommend it to everyone.
decent price..and not to difficult to reach air conditioning was bit slow
the location and the rate are perfect
Lovely terrace for dining and relaxing, very relaxed atmosphere, very convenient location in the city but quiet and peaceful at the hotel, convenient shuttle bus for airport, stones throw from everything and yet off the beaten track. We were very pleased with the hotel. There was a public holiday so all the shops, banks and many restaurants were closed for the day, it would have been helpful if we had been advised of this as we left the hotel for a day of ambling around the city which was like a ghost town. This however is a minor issue.
The restaurant staff were amongst the rudest that I have ever encountered. Everything was too much hassle even to the point that they didn't want are whole party to sit together as it would mean moving 2 tables together.
the location was good, in a quiet neighborhood,and almost central the restaurant was excellent, however pricey
room size and view none
The room was very spacious with a large bathroom. A quiet area close to a large shopping centre with cinemas. A 15-20min walk into Zurich centre.Good breakfast.
godt plassert, mulig med parkering,fine rom og fasiliteter små rom ,litt høg pris
Finn beliggenhet, god service, god mat og hyggelige lokaler. Velgig små rom
Beliggenheten er veldig sentral og det er bare minutter i gå avstand til restauranter, butikker og barer. Frokosten må betales i tillegg til prisen, som fra før er rimellig stiv. Frokosten var ok, men personalet var lite opptatt av gjestene
The location, the room and the bathroom. Our room was located over the bar facing the buisiest tram stop. This caused a bit of noice. However, the hotel is great with wonderful interiors. Good food and very helpful staff. We would absolutely return but next time, to a different room.
Bra beliggenhet. Nei
alt for harde senger
De ansatte var blide og flinke. Baren var hyggelig og profesjonell. Systemer med valgfri og dyr betalingspliktig frokost er ikke bra og gjør meg negativ til hotellet. Frokost skal være inkludert Se ovenfor.
Rent og pent. God standard på rommet. God og profesjonell betjening. Sentral og tilgjengelig beliggenhet. Litt støy fra trikken og litt dyr frokost.
Jeg har bodd der flere ganger før. Kjenner området og det er nære sentrum.
Etter å ha vært på hotellet mer enn 5 ganger, synes vi at hotellet fortsatt er veldig bra.
Beliggenhet Hotellet har kun en TV-kanal på engelsk..... og drøssevis av kanaler på tysk, fransk samt noen på italiensk.
Friendliness of the staff. The room was very small
Nice rooms, comfortable beds. Too far from the city center.
Very fancy and elegant furnished rooms. Great service and Free Ice. a little bit expensive price.
Quiet room. Very good gym and swimming pool. You have to get a taxi or a tram to the city centre - but the tram only takes about 10 minutes into Zurich city center - the tram stop is very near the hotel.
The breakfast was ok, what we are waiting from a Hilton or Intercontinental. Only problem was the room and tables for the breakfast, that looked more like a Ibis hotel. Extremely noisy street in front, so it s impossible to sleep. The air conditionning was blocked on 25 degrees for 2 nights. The shower is flowing, drops of water every 5 minutes during the night. The TV controller was not working either. When leaving, we were 5 clients blocked at the exit of the parking because the tickets were not working. Overall, arguably the worst stay we ever had, thought Crowne Plaza were like Hilton or Intercontinental, well it s definitely not. By the way the location of the hotel is awful as well.
Front desk staff were friendly Location of the hotel was't as central as we had thought
The room was very elegant and comfortable. The air conditioning was switched off and the room was stifling. Also, the reception staff, especially the concierge were not very helpful.