Hotel is situated near the beach, so nice to have a walk. The staff can help you renting car and it is useful in Trabzon region where th nature is so beautiful. The staff (first day on arrival) was not friendly, not helpful, speechless... No answers to the questions, just "sign here sign there...".. It was a bit strange. Before arrival I called to ask if they provide a shuttle bus (i found in the web that they do), they said "no, take a taxi", even didn't explain where they are located. The breakfast was included in the price, but the staff wanted to pay breakfast apart telling that it was not included. So it took some time to prove their previous conditions and that it is unfair that now they suddenly wanna make their new changes. The problem was resolved but it was annoying and not so positive....
Excellent Room, and amazing services ( Gym/pool ... ) The " valet " person was most unmannered. ( PS : hotel staff was very friendly and nice ). In short as i parked in front of hotel among many other cars, he lost his temper as to how i should move my car to the parking lot. Regardless of the issue at hand, a valet or any staff member should not lose temper and shout at guests, specially when we were talking normally and calmly, he just flipped ! ( Note : Being a pilot, i travel a lot, and i am a regular guest in novotel, in many different countries, and this is the first time a staff member behaves in such a manner, which i find unacceptable ).
the hotel location was excellent, near to everything. the hotel assistant manager was helpful, she deducted the amount for the extra bed included by the hotel staff. good value for money. the breakfast was very limited and being repeated everyday. the hotel corridors are dark and does not looks nice.
Beach & shopping and staff Chq out at ( 12 ) P.m shoud by at ( 2 ) P.m
V.Sutible for families with kids,free bus shuttel to the airport and shopping center The T.v have 90% of channel in Turkey lounguage and no dvd player
This is new hotel with good staff and clean rooms. A bit far from Trabzon itself but still nice place to stay
I arrived late, at midnight, and received a superb welcome and assitance on settling in. Staff helpful, interested and attentive at all times. Most spoke reasonable English. The food was of a good standard, plentiful , well presented and excellent value for money. The Hotel transport service into Trabzon was of great benefit and everyone very helpful. All in all an excellent Hotel. Completely and well satisfied.
I have notcıed the excellent servıces sınce I have enter the hotel through the receptıon. we had an enjoyable tıme through our stayıng. locatıon, rooms. servıces and vıews are all perfect and nıce. I recommned for others who would lıke to vısıt Trabson ıs to stay ın Novtotel Hotel. An excellent hotel cross the board
Very frankly hotel staff reception was so friendly to us from the day one to the last minute I left, I've also noticed that hotel manager(Mr.Frank) was so kind. Wonderful location specially for honey mooner, mature couple relaxation and for business people and their meeting. The location is ideal for sight seeing I've really found the location of Novotel Trabzon excellent and wonderful, its beauty located on the Black Sea. I guess tourists looking for relaxation would like to use the sea beach, If the hotel management to give little attention to those who sometime would like to use the beach either for swimming or sunning
nice hotel , every thing is positive but the way of daily checking minibar is not comfortable .
The location was in the center of town and close to things. Basically a quiet place, except in the middle of the day when they were hammering. Yes! It was under renovation. The stairs were tarped and unsafe to walk on, but we still had to. The sewage smell was gross in all the rooms we had.
Please write at least 15 wordsyour staff must be have good english language,Resturant need redesign and new flow to be suitable of high standard.
superb welcome from very friendly people,nothing was too much trouble
The rooms are big and nice, the staff were helpful, and it is quite . The shower place is high from the floor. The restaurant bring the wrong order because of their english language is bad.
the worst hotel stuff i have ever seen ... they were unfriendly .. and they lied to me ... they told me the swimming pool is closed because we are cleaning it ... but the fact is ... they had wedding that day ... so they don't want any body to use the pool and the other facility .... and i asked them some pillows ... they did the same because thier stuff were busy in the wedding ... the air conditioner is very hot .... i recommend novetel hotel witch is 5 minutes from this one...
We requested a non -smoking room. Which they were happy to accomodate us with. However, the only non-smoking rooms face the busy roadway in front. The room was excellent but we were unable to sleep due to the excessive noise. They offered us another room with a sea view but it reaked of cigareete smoke. I would only recommend this hotel for smokers.
Hotellbildene er ikke helt som i virkeligheten her heller... Ift hoteller i Trabzon sentrum og stndarden, var vel ikke 500,- veldig billig. Rommet ver stort, sengen ok og dusjen var grei. Frokosten var elendig ! De fleste pers. var ok å ha med å gjøre, men vi hadde en erfaring med en ansatt som tilbød skyss til sentrum. Vi ba i utgangspunktet om at de ringte en taxi, hvor da vedkommende tilbød oss transport. Vi trodde han gjorde det for en mindre sum, i alle fall ikke dyrere enn vanlig taxi. Ble mildt sagt overrasket når han forlangte 40 Lire, og vanlig taxi er ca. 25. Vi valgte å betale der og da, for siden å ta det med hotellet. Da vi konfronterte hotellet med dettte ved utsjekk, stilte de seg undrende og tilbød skyss til 50-60 Lire !!!