Front desk staff was not helpful at all. I had wanted a much quieter room due to another room being worked on. Too noisy ! Will not visit or recommend this particular best western . I have stayed at a best western in Brooklyn New York and they were way more helpful.
Friendly staff, easy check in/check out. Rooms clean and well appointed. Good location, close to airport and other services. A little noisy, but only because youth football teams staying there at time of our stay.
Quiet, comfortable beds, spacious rooms. There was blood on my comforter, it took 45 minutes for the staff to bring a clean one.
Room was clean and just what I needed for the weekend.
Asked for a quiet room, he put me in a corner on the top floor. Convenient location. Desk chair not very comfortable if you need to work for a while. Had to clean lime deposits out of shower head so it didn't feel like aquatic laser needles.
The rooms were nice, staff was friendly, beds were comfortable, location was easy to find. The breakfast is a bit chaotic. They need a bigger space for that. But the food was good!
Loved the heated pool and made to order breakfast!! Nice location, all staff was friendly. Definitely recommend it
The staffs were really nice, good breakfast and nice swimming pool! The breakfast room was over crowded and the sink in our room was a bit stinky
Value for money. Clean, comfortable room. Benchmark of a $99 hotel. Free parking, free FAST wifi, great helpful staff--which are apparently hard to find these days. They put the best in Best Western. Nuff said. Breakfast was just ok, but the best among comparable hotels.
Convenient location, professional staff, breakfast included with stay Rooms smelled of lingering cleansers of faint floral notes. I would rather like the smell of bleach or pine or citrus vs. Cheap fliral scent.
It was very easy to book. I ended up having to book two separate nights at the last minute. The staff was friendly and the breakfast was satisfactory. The rooms were comfortable. The elevator was a little rickety.
Very clean place, loved the complimentary breakfast and other complimentary amenities. My friend and I had a hard time connecting to the wifi, but we didn't care about it too much to figure it out.
Good breakfast The Front Office Director is the worst ever, exactly the one who was Duty Manager on 5/23/2015. He is mean to the guests and does everything he can to NOT help them. I would have rated this hotel as average if it was not of this individual who ruined my day with my family.
A truly good hot breakfast. The maids didn't clean/tidy our room for the second nights stay. Also, the pillows are awful. The front desk offered a foam pillow, but it was never delivered! One of the two TVs didn't work correctly and maintenance guy said other rooms were problematic too. The wifi was slow most of the time. Lastly, having to pay $15 per night for parking is ridiculous. I did however get that waived because of all the mentioned room issues.
Friendliness of staff , very comfortable and the hospitality wa above and beyond. $15 per night parking
The size of the room was great, the location was easily accessible to the freeway, the complimentary breakfast was gteat, the cocktail hour was nice just maybe needed a better selection of alchohol. The public area could have been cleaner, room service trays would stay in the hallways all day, the elevators were in desperate need of vacuuming. The front desk staff could have been more friendly, upbeat, and helpful. We had a small issue the night before check out, my car battery died. I figured security could give up a jump in the morning ingredients when we checked out. Upon check out I asked if they could and the front desk agent saI'd no, we asked why and the answer was simply we can't. She suggested maybe we ask the valet, so we did and he said no. They had their shuttle vehicle, a big SUV, just sitting up front, I asked if they could use that, the answer was still no. Unfortunately they seemed to be okay with us being stranded in their parking lot. They were zero help, along with the fact they just didn't care.
The suites are spacious and lovely; the breakfasts and happy hours, a wonderful feature. The heating/ac system is inadequate: although it was chilly at night, the system was not set to provide heat. The staff provided a space heater, but... not what I'd expect from a fine hotel.
mediocre breakfast however great made to order omelets. All come with your stay which is worth the hotel in itself.
Quick check in. Very clean room.Close to all our activities. 12 min to Disneyland,17 min to Laguna Beach. 5 min to Airport. Very good parking. Well lit grounds. Overall Great stay. Staff seemed very neutral.
Coctail hour and made to order breakfast was a great way to start and end the day The climate control for the room is based on the season and weather. It didnt get cold enough for my liking. No real complaint though
Good location, very nicely decorated. Employees were all very nice and helpful. Rooms had everything needed. Nice beds. parking was 20.00 valet daily or 18.00 self park.
Beatrice at the front desk was so much help, she directed us to all the coolest places to go. She made our stay amazing!
The rooms were absolutely beatiful and very clean. The staff was kind and helpful and very knowledgeable about the area. The hotel ist self was just beautiful and very well located. There was only one elevator for five floors or guest's, which was not very conducive to getting anywhere fast.
The guys at the front desk have a back for hospitality and I loved the jokes!! The over all appearance is charming and welcoming. The room is well designed and comfortable. The price was extremely fair for the amazing value this hotel offers. I would gladly stay here again. Also I'd recommend it to anyone that inquiries about local hotels... The charge for parking... But I get it!
They had a room at an excellent price. We were stranded by Frontier Air with no options and had to extend our stay in So Cal. Quickly went to web and found this. I had stayed here before for work and found it a good value.
No hassle got what I paid for
The restaurant was severly understaffed both at dinner and at breakfast the following morning
Location and luxury I did not like that we had to pay $18 for parking per day. Also how can breakfast not be included in our room for $100. I might as well have stayed at a 75 dollar hotel with free breakfast and parking!
Clean and modern amenities, great location. Complimentary cookies and coffee are always a plus. The staff was very friendly and helpful. Parking garage was a continual problem. Room keys did not function as intended to get in/out of garage gate, even after getting 3 different sets of room keys. Also, not enough parking spaces.
All the staff made you feel at home . The entire operation was very well run and the upkeep was fantastic so there really isn't a negative in my opinion .
Location to airport and comfort of the room. Parking fee for self park was $18.00
The staff was always warm and welcoming. Cookies were delicious, hotel exceeded my expectations. Rooms were ridiculously clean. Pool was nice! $18/night for parking! Just know this ahead of time so you aren't surprised like I was haha :) Also, no fans in the restroom which is weird but we managed.
Cheapest clean hotel I could find. Shower doesn't need but would be nice if was upgraded.
Loved the staff and the cleanliness of the shower. This is an up to date hotel and you can't beat the price. If you need more coffee cups or cream and sugar the personnel at the reception desk will be happy to help. Parking lot fills up fast but the valet guy let us park in a spot close to the front.
Room was clean, location was great. Room's a little small.
Very nice rooms, had pool and hot tub, very close to the airport, had free shuttle that worked great to get to the airport. No continental breakfast
The rooms were clean and spacious. The hotel staff was polite and efficient. We stayed at this hotel to attend to the final details of my father's funeral. We were charged additional fees daily for parking, even though they had no parking available to us. Their lot is very small and we had to pay to park in a structure for a neighboring business both days. They also added to holds to our card for incidentals and didn't know why.
Very clean Parking was $18 for 2 cars
no USB port in the room
Clean No complimentary breakfast as indicated on Add; a bit misleading but ok none the less
Everything was great except the knock at the door at 8:00 a.m. From housekeeping wanting to clean the room. We had arrived very late & some of my group wasn't even awake yet. Then housekeeping proceeded to clean the adjacent rooms so loudly we all ended up getting up & getting ready bevausr it was so loud nobody could rest. If the point was to get us to check out early it worked. We checked out by 9:00 because it was so loud.
The room was amazing! Cozy, yet spacious enough that everyone was comfortable. The breakfast is delicious! Very filling and satisfying.
the staff they are very helpful and cordial special thanks to the manager he is very nice when ask if every thing its ok with the breakfast and with the hotel thank you very much every thing was ok overall
Full breakfast meal and great staff Not as nice as the pictures showed onlinre
Decent looking, well maintained property overall. Good value for the money as we were able to get a nice room with a seperate living room space with hide-a-bed sofa and additional TV for $99.00 per night. Room also had mini-fridge, microwave and wet bar sink in the living room space. Bed was quite comfortable as well. Location is ok, about 25 minutes from Laguna Beach. Very generous breakfast buffet included each morning until 10:00 as well. Only negative is that the walls/ceilings are a little thin as there was some noise from adjacent rooms. Not too bad in our particular case but might be bothersome if louder teens or college kids, etc. were rooming next door. Overall I would say four out of five stars:).
After paying online for the room, calling to confirm the reservation and check in time, when I irrived and was told of the $75 deposit neded, had to drive to bank and make a deposit before getting sine rest from a 10hr dtive. Why isn't a deposit of nearly 60% of room cost mentioned prior to?
The staff was very friendly. It was nice to have everyday room tidying. All basic necessities and the free wifi was greatly appreciated. Did not like the peanut butter at the breakfast. Very old and hard. Carpets did not seem like they are thoroughly cleaned or steamed often. No safe for valuables.
the bathroom didn't seem like they had taken their time to clean it. the bathroom sink handled were dirty. we got serviced but they still didn't clean the bathroom.
Easy check in process. A lot of parking. Comes with a fridge, microwave, coffee maker. Comfy bed. Pretty quiet. Breakfast should be extended since check out is at noon. Walls are a little thin. Could hear someone snoring next door.
I could send a picture of the mold on the white comforter but there's no place to add it if I didn't get back to my room so late and needed to be at work by 6 o'clock the next morning I would have left it was that gross there was a hair or two left in the bathroom and the room just smells stale
I chose the hotel because it has a pool, hot tub and a good location. I didn't eat the breakfast but I believe it was a typical hotel breakfast. The hotel is pet friendly and there is pretty good green spaces to walk your dog. The hotel is on a small street with several hotels. It is safe and conveniently located off the freeway and near restaurants and shopping in Tustin, Irvine and of course, Santa Ana. The hotel was pretty quiet although I did hear kids screaming at the pool which is located in the center of the hotel. The location is clean but it could use a deep clean such as in the vending machine/laundry room. The room itself was clean and comfortable but could use a facelift.
I thought the room was very comfortable and clean. The staff was friendly . The closet door would not close, and the toilet was acting up but overall I had a good stay.
Liked the atmosphere, the room was nice and it was quiet at nught. The smell of musty carpet and dust. The dead plants.
Great place, clean and quite, The beds are to small (full sides)
Courteous staff, very accommodating
The staff was spectacular and accommodating. The room was super clean. We left a little late in there morning on one of our travel days and the cleaning staff still refreshed our room. The value was great, we probably would have paid a little more for a double queen but I'm not sure they were available as this is my first time booking this hotel and honestly i didn't ask
Room was large and price was less when I paid then when I booked which was a pleasant surprise. For the most part the staff were very kind. I called the front desk around 9:30 pm asking if he could run some scissors up to my room so I could cut something and he said they are here at the desk, so I said okay I'll just come down then I guess, and he hung up on me. I also noticed in the morning they answer with "Good Morning this is Ashley how can I assist you?" and at night they say "front desk". Thought that was a little odd.
Friendliness of staff. Room rate is reasonable. Difficult to communicate with cleaning staff. In seeing them on floor, asked them for a trashcan for the bathroom, box of facial tissues, etc and each of them could not understand. Had to ask at front desk for several times to finally get a trashcan. Towels were not replenished completely. For instance, only 1 bath towel would be furnished and face and hand towel would be missing. Suggestion: Have towels, tioletries, etc available upon request in an area behind front desk so housekeeping does not have to make a separate trip to a person's room. It appears time would be saved on part of staff plus one then has to wait until the staff comes by. Unusual and extremely bright night light does not turn off on top of coffee maker. Asked at front desk and a maintenance person was sent up. However, he did not speak English and could not explain or fix the situation. Instead he said I was in an Honor's Member Room. So we draped a towel over it at night to avoid the bright light shining all night long.
Everything but the size of the room was good to excellent. Everything! The room was narrow and compressed for two people, otherwise excellent. We will definitely stay again!
Nice area and room was ok. And staff very helpful In first room sink got backed up stinking up room. But they did transfer us to another room
The manager Mr Kumar was very polite and granted me a early check in after driving 6 hours with the family. He Always greeted me by name. My daughter loved the lake with the duckies. The beds were uncomfortable and the breakfast wasn't worth the 15 dollars per person
Staff was very helpful and nice. Free cookies from front desk at check in - our daughter loved that. Room was decent size and we had everything we needed. Would benefit from having even a simple continental breakfast, especially considering guests have to pay an extra $11 for parking. The breakfast is a little pricey, all things considered.
The room was very comfortable and clean, everything was fine. no
Service was superb. Friendly staff and accommodating. Nothing
The only thing nice I could say is the they have a refrigerator and microwave. Was was just so old and dirty and gross. The rooms are not big and the air conditioning is in the front room and it gets so cold there and stays hot in the bedroom because the air doesn't flow there. Everything looks like it was original with the hotel which is old. The bathroom was so gross and dirty we didn't shower or give the kids a bath in the tub. It was just peeling off. We will never be staying here again!
1. We werent givin the room we requested 2. The room we stayed in was cleaned very well as there was hair in the shower and a half roll of toilet paper in the bathroom. And 3. This is the major one. Despite booking and paying for the room in advance through a travel site, the hotel also charged me for the stay with the card i gave them for the security hold. I have called amd left messages 3 times and still have yet to receive a refund or even a call back about the mattet.
We enjoyed the comfortable bed, the clean room and the good service. The stay for one night was perfect. We enjoyed our stay and we would like to stay there again in the future.
Room was nice Tub and shower were moldy and dirty. Exhaust fan did not work.
I actually like the fact that they are renovating. Its always great to see Hotels moving forward with in house improvements. Both my fiancé and I are getting in our late 20s and we look young for our age. I passed by a few staffs on my way to my car and I was noticed and greeted. It's nice to see that the staff do not discriminate against our age group and were courteous and friendly. There are quite a few things that bothered us during our short stay with Clarion. The biggest was the power outage that occurred during the middle of the night. We woke and no electricity was available for hours. I thought it was a great necessity to always have a power generator in case of emergencies like this. Another was the replacement towels that we received the following morning. The towels were not just stained but very dirty along the edges. I am unsure of the reasoning for this but that was very unsanitary. I hope that was a one time thing and that others staying in the hotel did not get the same batch of towels. This was our first stay with Clarion and we are quite a bit disappointed. We hope to have a better stay in case we decide to book again in the future.
How the bed was made