Brussel Hoteller

Ulemper: Small room

Fordeler: We thoroughly enjoyed our stay of three nights at the Stanhope. It was a convenient location for walking Brussels, and enhanced time there. The staff was great and accomodating of our needs. We loved our room which was spacious and nicely appointed.

Ulemper: The only semi-negative thing I can say, is that the bed was quite soft, which was not good for someone with a bad back like me. Also, we asked to have some food heated up, and they said that they would send someone to take care of this for us. They forgot, and we had to call a second time.

Ulemper: Staff was not helpful, beds were old and not comfortable at all (had two rooms to try since the first one had brown water in the bathroom since it wasn't used for a long time).

Fordeler: Hotel facilities detail has incorrect information. According to detail when I book room, Wifi is available with additional fee (6.95 per day). However not only wifi, internet connection (LAN) was need additional fee. If I've known LAN connection was not including room charge, I was not book this hotel. This is totally incorrect information.

Ulemper: Hotel must disclose not just wifi, even LAN connection require additional cost. If this was on hotel detail, I NEVER HAVE BOOKED THIS HOTEL.

Ulemper: Lite rom

Fordeler: This hotel has mini-suites, which are spacious for Europe. It was clean, right on a cute square with a lot of restaurants, next to The Farm Store for inexpensive fresh goods, and the Metro stop is right in front of it. It is only a short walk to the main squares, but it was quiet enough to relax away from the mayhem.

Fordeler: Great location, you could take the train from Midi Station to here for free with your train ticket. Big rooms, comfortable beds, and late check out (2pm) if you're Hilton Rewards member. Great stay in Brussels!

Fordeler: Flott beliggenhet, du kan ta toget fra King's house til her gratis med din togbilletter. Store rom, komfortable senger, og sen utsjekking (kl 14.00), hvis du er Hilton Premier-medlem. Flott opphold i Brussel.

Fordeler: Cool lobby, good breakfast and friendly staff.

Ulemper: Fifth floor room a bit odd. I had to hike up to my room via a very dark and narrow staircase. Please increase the lighting behind the door!

Fordeler: Stilig lobby, god frokost og vennlig personale.

Ulemper: Rom i femte etasje. jeg måtte ta turen opp til rommet mitt via en veldig mørk og smal trapp. kan gjerne øke belysningen bak døren!

Fordeler: Very centrally located and close to Grand Place.

Fordeler: The room was very spacious and the hotel is bright, modern, and clean. Good price but mainly made up of business travelers (we were on our honeymoon). Didn't try the restaurant/bar (Smoods) on the first floor because the priced seemed absurdly high. Would be great for a longer term business stay because of the separate desk area in the room.

Ulemper: Not much negative to say. The location is a bit of a hike from the tourist hotspots like the Grand Place. It's close to the Botanique metro station which was convenient but it would have been nicer to have a quicker walk to the city center instead. If you do walk to the city center from the hotel, make sure to walk through the gardens and then down Rue Neuve - it's much nicer than walking between all of the business buildings.

Fordeler: The room is big for the price we paid. The bar downstairs was nice and the bartenders were friendly and even made us specialty drinks that weren't on the menu

Ulemper: We got to the room late in the evening, the receptionist gave us our room key. When we got to our room, our key didn't work. This happens sometimes so we weren't too upset. I came back downstairs and told another guy at the desk that we had just arrived and that our key didn't work. He fixed it and apologized, we headed to our room. When we opened the door, a woman shot up out of bed and asked "who's there". I felt terrible. Tried to apologize quickly as I spun out the door. I went back down to the desk and the people working had figured out what happened because the lady I walked in on called the front before we got down. They gave a voucher for 1 free glass of wine or beer and gave us the new key and apologized once more. When I turned to walk away, I realized that the same room that we just interrupted that woman in was still written on the key holder card. I turned and told him "this the same room we just came from". He said "oh, oh, I'm sorry." And gave me the right number. But he almost sent us back to the wrong room a third time. All kinds of other things went wrong while we were there. Loud construction RIGHT outside our window at 6am every morning. We were told we would get a five dollar voucher for the bar for every morning we didn't get our room cleaned and we never got it. 4 days in a row, we didn't want our room cleaned. We didn't care about the voucher, but when we went to the desk to ask for an extra bottle of water for our room (which comes with a free bottle of still water and sparkling every morning if you get it cleaned) the desk attendant said we couldn't have free water if our room hadn't been serviced. But when I mentioned that we never received our vouchers, there was some reason we couldn't get that either. I was so frustrated from no sleep from the construction and all the other issues (many of them too small of importance but also too many to list) that I stopped listening to their reasoning. I had decided that I'll never stay at this hotel again. Which is unfortunate because I had stayed there one night last time I was in Belgium. I didn't have much interaction with the staff as it was another late night. I just needed a bed for the evening. My only complaint was the location was kind of inconvenient but after this experience, i realized the problems are far worse than the location

Fordeler: We liked the art work in the room and the TV prompter for information

Ulemper: The staff was really rude when we were checking out. There was a problem with an overcharged credit card and they made it to seem like it was our fault and took forever to fix it. Also the location was close to a bad neighborhood and it was really far from the city center

Fordeler: Great breakfast simple fresh room decor

Ulemper: Hotel will not loan adapter most basic thing in most hotel bug charged almost 10€ for one. Stayed with other hotels in area none does this

Fordeler: Security - needed door pass for elevator, doors and lights. Good room if on a budget

Ulemper: Main floor bathroom not well kept on day of our visit

Fordeler: clean, efficient, comfortable. Reasonable cost if you look for discounted from the hotel's standard room rates. Good Internet access except for capacity to send attachments.

Ulemper: television had very poor sound quality. could have offered more channels at optional purchase?

Fordeler: Close enough for an early walk to Central. Hotel to airport in 30-50 minutes per train schedule from 5am. Good value, quiet and comfortable. A/C, bed, tv, bathroom where perfect.

Ulemper: Furniture was dated and worn.