Nice clean newer hotel! Like most hotels in Manila Area , they are starting to charge a premium like they are New York or Paris ect! It's still the Philippines but poeple are coming and paying these prices so I really can't blame them! I just don't see it, coming here the last 15yrs! the traffic is impossible, so plan on walking!
I could not find anything wrong with this properties amenities, customer service and their focus on customer satisfaction I have only found in 6star properties and exclusive resorts. I would definitely make this my first destination for business and family, I would also recommend Dusit Thani-Manila to all my colleagues local and abroad. I came to this property for 2 reason's, 1st: came recommended by a family friend which I trusted and thankfully took her advice, 2nd: for our honeymoon getaway, which is close to everything(e.g. shopping, airport, other friends and easily accessible to public transportstion(e.g. Uber, Grab, taxi, buses, jeepney and tricycle). I would highly recommend this hotel, the frontdesk staff and concierge are well above my expectation but over staff members we were awesome. I wish I could've stayed longer but I had to get back to reality, but I can't wait for my next visit next year for my first year anniversary and to bring my extended family to experience true customer service.
everything about dusit thani. shoutout to robee, mai, ramil, mon flores, warren and everyone else who made our stay very special and memorable.
It was a room. Hotel is old and needs renovation. I'm sure there are leaks in the bathroom behind the shower walls. Convenient to the airport at 5am.
the staff was warming and very polite,felt like family from the start.would stay again.location was walking distance from all needs.loved my stay nothing
The staff is very friendly and they always remember my name. The location is excellent for shopping, dining and doing business. Great buffet breakfast.
I asked for them for a cab and was charged 40 dollars for a 4 dollars ride to the airport. When I said I was not paying I was promptly told it was already charged. At this point I didn't have a lot of time to argue since I had to go to the airport.
Value for money
The old rooms are very bad. The moldy carpeting and musty smell will make you sick. The new rooms are nice. But they are also carpeted, and even though the carpet is new, it still smells. Stay away if you have allergies. I was initially sent to the dungeon upon arrival (old room), but was then upgraded to a new room after insisting AND paying extra. The Thai restaurant excellent. The Japanese restaurant should add traditional western wines to its menu - i.e. French, Italian, Spanish wines. The sushi is mediocre. Carpet is not a sustainable building material. Carpet accumulates dirt, allergens and mites deep within its fibers. Moreover, carpet is made of petrochemicals, it does not decompose in landfills and is generally not recycled. The room's flooring material should be tile.
Employees goes extra mile to give a good customer service , definitely my 25 th anniversarry we will stay in Dusit Manila, and everytime a family or friend will visit Philippines I will recommend Dusit hotel I really enjoy staying in that hotel.not to mention I came 14 hours ahead of my flight and Dusit was fully book but they still find a way to accommodate me that was 12 midnight and they just want to make sure I can rest that night after 20 hours flight . N/A
great service. Staff was very friendly and helpful. Rooms were very clean. Not modern but very comfortable. perfume fragrance in the lobby
Breakfast was very good and staff pleasant It's an older hotel! Way over priced! This hotel should be a $60-80 hotel! Unless they have newer rooms I haven't seen, mine was old but hot water was great for Philippines!
Every thing about this hotel such as cleanliness , facilities,comfort , location and the friendly staff Actually nothing
Very clean room and the location is great for shopping, dinning and nightlife.
Great place to stay. No problems
Location to restaurants and shopping was excellent. The newly renovated room was equipped with modern furnishings. I really enjoyed strong water pressure of the shower! The staff was attentive and courteous to your needs. The room's electrical power outlets weren't working properly. The light dimming switches were confusing to use. I had just a "lemon room" of all rooms. The sound of construction due to the hotel's room renovation project can be heard throughout the day.
Location, location, location Rooms need to be updated
Convenience w Wi-fi is weak
This hotel had everything the location was perfect about a 20 min drive to the mall of asia but also right across from greenbelt mall. Ab
Excellent service and very well maintained hotel. Great location next to shopping and restaurants at Greenbelt and Glorietta malls. Minor quibble, but noticed that the showers did not seem quite scrubbed down at the creases. so you can start to see the age. Not quite mildew, but the only thing that keeps it from being perfect.
Location; positive attitude of staff. Way over priced. Dusit Thani is much better for less money.
I had forgotten to pack my running T-shirt and shorts when i checked out. I only realised when i was already in a cab to another city. I called the hotel and told them that I had forgotten the T-shirt and shorts and if they could kindly keep it for me as I was coming back to Makati a few days later. When I went to collect my T-shirt and shorts, they were washed and nicely folded and packed for me. This was definitely a gesture that was not expected and a welcome surprise. Thank you New World Makati!
Closeness to all shops and places to eat Noisy day construction after a late night event I wanted to sleep but couldn't because of heavy noises next door. Although it's posted I did not realize how bad it was. Pool was closed too
No early check-in. No late check out. Breakfast for 1 despite it being a double room. Room requests for double beds not accommodated. Overall, pleasant staff, albeit highly ineffective.
Top things about this hotel in order: Location (you cant find any better), Staff, The Bed, Bathroom, Minibar, Spa, The Cityview, and Security. The rates are too exaggerated, You can find other much cheaper hotels with similar qualities, nothing very special about it for such a price
I liked the location, cleaness of the hotel..beautiful spacious room i think the taxes were too high
The folks at the Ascott were super friendly, from the front door, to check in on the 6th floor, the restaurant was very good, staff attending to the room all were outstanding. Have been coming to PI for 10 years 20 plus trips. 1st stays were at New World, last 6 years have been at the Dusit...price/value was better in comparison than both of those hotels...we were in the old wing, rooms were spacious, we did check out the newly remodeled wing and it is newer for sure...the location next to Glorietta was great and only a 12 minute walk thru the mall to get to the Greenbelt Mall and theaters. We will be staying at the Ascott from now on. PS loved the pool area and the Jacuzzi There was nothing to complain about at all
The service and security level provided by the Ascott's was excellent and to 5 stars international standards. Honesty and responsiveness of front desk personnel is commendable. Bathroom furnishing needs to be enhanced in order to improve averall staying experince.
Location Ascott could not locate my reservation even when given my confirmation number and booking agents number. Front desk did not know what to do, they wanted to charge me double my original paid reservation and credit my paid reservation when it came through.....WHAAAAAT! Very late and tired, no one offered to make it right, front desk seem to have attitude. I finally called Kayak and had them locate original reservation which was faxed to front desk. Front desk calls me to tell me they have fixed it and I clearly told them... I FIXED IT BY CALLING KAYAK...which is something they should've done in the first place!!!!!
The space of the apartment was excelent... Front desk friendlyness might need to be improved.
One word - ataraxis.
The floors were extremely dirty. Always had to keep shoes on otherwise feet were black on bottoms. We were even in the penthouse suite where you would think they take more care.
service, facility, location, rates
We stayed here only because we missed our flight and the Holiday Inn was full. We wanted to stay near the popular shopping areas (Glorietta and Greenbelt). The location was excellent and they upgraded our room so we had a washer/dryer, kitchen and separate bedroom. This was perfect because we desperately needed to do laundry and didn't want to spend extra money on laundry service. It was also nice that we could cook our own meals and didn't have to spend a ton eating out and the Landmark grocery store was only a short walk away. We will probably not stay here again because they allow smoking in the rooms so once we made it home, all of our clothes that we just washed smelled like cigarette smoke. The worse part was the little ants that crawled around the whole room even the dining room table. We noticed it the second day there and had all of our luggage on the floor so we were paranoid that ants got into our luggage. We even found some crawling in bed with us. We were very ready to leave.
We stayed 3 different times within 3 weeks in this hotel (we went out of town twice between stays). First of all, the service is impecabble. The staff is very warm and welcoming. The location next to 2 huge malls means the availability of many restaurants and retail shops and services. Being a fairly new hotel, the interiors are very nice and clean, yet it feels homey. I totally felt comfortable here and would go back and highly recommend this hotel to others.
Great service Nice room Excellent breakfast buffet Nice atmosphere at Long Bar. 2700 php for car to airport? Must be a compromise between this and a local taxi at 200 php.
Rooms are great, we love the great big windows giving us a great view of the city and the pool.
Great location, staff was wonderful, clean big rooms!
Location Every stay at Oxford I have had issues with the hot water being hot .
No hot water. Breakfast was poor.
Great location; friendly with guests and visitors Lack of maintenance of room; needs to be repainted and refreshed.Balcony door badly leaking air
the hotel is good for a traveller who like to enjoy nightlife and is very good location(shooping mall)-power plant,greenbelt,global city by using taxi cozt u abt (80peso-15peso) depend on traffic...is not good recomment for family to stay this hotel. the TV and the bed is old....
Location good, very close to Makati Avenue Breakfast too much Filipino, nothing suitable for international. When you check-in, they ask you to sign the in-print for guarantee, which is never done in other countries. And when you check-out, they ask you if you had something from the minibar, and after your negative answer, they tell you to sit down and wait until they receive the answer from the floor if you said the truth or if you're trying to cheat them. I told them that this is very impolite and that they should process the check-out immediately, because the reception can receive the result of the room-check in the meantime the check-out is being processed. But they seem not to understand.
not good at all, they are poor in hosptility.. they cliam i steel a pack of Cigrate!!!! Stupid hotel check out...you must count every thing before you enter..
Jeg likte maten veldig godt, servicen var også veldig god Vegg til vegg teppet var udelikat, skittent og burde vært renset eller skiftet ut. Prisen på rommet var avtalt å være 60$ men da jeg betalte regningen for rommet var den steget til 72$ pga ekstra avgifter. Helt unødvendig, det burde vært informert om når jeg bestilte, 20% påslag, nei her vil jeg neppe bo senere. Når jeg skulle betale drikkevarene i kjøleskapet ble det også forsøkt å ta altfor mye betalt men vi ble enig etter en kort oppklaringsrunde.
The hotel was nice and everything was practical, very business like. Much more my style than the Mandarin Oriental.
This is the best hotel in the area if price and location are your priorities. It is built next to the new part of Glorietta. Elevators are slower than comparable hotel elevators in the area.
Excellent location to Asia Mall and fairly close to the airport. The staff was very friendly and attentive to your needs. Nothing to complain. Very happy with this hotel.
Breakfast was always fun, many different selections available. The staff was excellent, always giving advice when asked. No ATM on site and casino no longer in operation.
Very basic room. Everything above a simple bed and bath was extra - a lot extra. Showering in the morning was difficult simply because the water would go from very cold to scolding hot every few seconds. Not nice when you have a 1 year old with you. I liked the initial price and how close it was to the airport.
Quality accommodation for the price./ Staff were excellent. Room was very good. Hot water was not the best.
Heritage Hotel by the reception staff did not properly close the accounts of customers, as they make mistakes in calculating the costs of accommodation, repeat customer discount card through the credit to him, that he should repent the customer to stay with them.
I would say the friendly staff plus location.
I enjoyed the location of the hotel, the staff was friendly. The Internet was sketchy, I had to keep calling down for a password, sometimes every couple of minutes. More often than not the call to the hotel operator went unanswered.
Will never stay again...I had a great time on my 1st visit and terrible on my last stay Front desk is not very friendly and doesn't care about the customer
I like the staffs, helpful and respectful. Pleasant and professional. Mon, is his name . The one that cleans my room, he's done superb job cleaning. But everyone is to me is A + if I have to grade it. I stayed there for 24 days and everyone is nice from Room cleaners, to the front desk, gym, restaurant, concierge, doorman/woman, bell boys. I hope I didn't leave anyone out. All awesome, pleasant attitude. The structure needs to be redone specially the bathroom. Needs to take care of ants infestation. Change in room carpet will help.
Staff was very helpful but the rooms were really old. Carpet was really old and the room has a very strong musty smell. Staff was great!
Good hotel for the price None
very friendly staff. willing to help with any thing. the shower head in the shower was to low for a tall person.
5 adults, 1 child. Even though the hotel was about 40 yrs old, it was wonderful to stay here. The staff was nice and professional. Rooms were very comfortable. The amenities were great. The ambience was great, made me feel welcomed. They even added extra bed to a 2-bed deluxe room for us... I don't remember asking for one. Thank you Peninsula. Shower area in the bathroom made me feel cramp and enclosed.
Hotel lobby and restaurant interior is impeccable. Staff was extremely friendly and attentive to my needs. Location is not quite convenient for shopping. Hotel is located across the shopping centers, but crossing the busy streets of Manila. is not for the faint of heart. I ended up writing a cab. The taxi drivers were fine with the short distance.
The staff address you by name and give very personal attention. Hotel is gorgeous and well located.
Breakfast was lovely. The variety of food available was good for all meals. The gym is excellent. Room was a good size and the bed was comfortable. The bathroom was very nice and there was a nightlight, a nice touch all too often neglected. It's a very nice hotel and I would go back! But.... WIFI access ends the moment you check out. Immediately. Which means that even if you check out at 9am and could have checked out at noon, no wifi for you as of 9am. Hopefully you don't have to call a cab or write a memo. Perhaps you were thinking of a leisurely breakfast in the lobby after checking out while reading the paper online. Nope. In 2015, when you pretty much assume that internet access is available for a reasonable amount of time, that's a pretty strong negative. The staff was far too eager to serve and frankly, a bit overbearing. The first day, I had two members of staff burst into my room while I was in the bathroom (pretty bad luck, I suppose), one without knocking, the other with just a cursory knock and a half second wait. I learned to lock and chain the door and put on the DND light right away. Once I forgot the DND light but locked the door... Ooops! So while I was taking a nap, I got someone knocking at the door for 2 minutes till I got up so they could give me bottles of water. Eating in one of the restaurants requires that you keep a tight grip on your plate or glass if you are having a leisurely meal... a waiter is likely to swoop down and take it away before you can say a word, if they feel you are done, whether at breakfast, lunch, or dinner. While eating, one waiter after another will come over to ensue that you are enjoying your meal, interrupting a quiet evening, over and over again. The service has good intentions, but really needs to back off a bit.
1. Location in bustling Makati 2. Festive and Grand Lobby 3. Breakfast Buffet was top notch 4. Responsive and Pleasent Service 1. Room was old, small and not super comfortable 2. Weak Wi-fi in rooms 3. Expensive room service, restaurants and laundry options
Lobby, orchestra and staff.
The Peninsula is the best hotel in Manilia as far as I'm concerned
The lobby is very nice. Nice room and room service, it's up to a 5 star standard. Why the staff cannot get me a taxi when I need to go to airport ? Asked me to use Uber and which I did. However, I am from United States and Philippines not accepting my form of payment and not able to request one. The staff suggest we just stand there and wait until a taxi come by.. end up I followed up myself after 20 minutes of wait; going back to concierge and ask them to grab me a local Uber... waited for another 20 minutes to catch one...cannot believed peninsula is so behind at this area !!
wonderful classic luxury hotel but with a cut above in professionalism and warmth of staff. lovely! highly recommended--
Quality Internet, router in room Dissapointed when I fist got in the room, nothing like the pictures or expectation, but overall, in the end it was adequate
Location was really good Bed was really hard! We not two showers, only one had hot water. Over all room was old, needs dated!
Continental Club buffet was excellent. The view from rm 4216 was bad -- the side of the next building. The hallway was dim and the light switch didn't work. The bathroom floor had pee stains around the toilet. The speakers in the bathroom were loud and could not be modulated. The room temperature was cold and The AC controls were not intuitive. It's like they just dump you into the room and left you to figure out how to work things out. I thought of asking for another room but it was too much of a bother for a one night stay.