Lobby, orchestra and staff.
The staff address you by name and give very personal attention. Hotel is gorgeous and well located.
Breakfast was lovely. The variety of food available was good for all meals. The gym is excellent. Room was a good size and the bed was comfortable. The bathroom was very nice and there was a nightlight, a nice touch all too often neglected. It's a very nice hotel and I would go back! But.... WIFI access ends the moment you check out. Immediately. Which means that even if you check out at 9am and could have checked out at noon, no wifi for you as of 9am. Hopefully you don't have to call a cab or write a memo. Perhaps you were thinking of a leisurely breakfast in the lobby after checking out while reading the paper online. Nope. In 2015, when you pretty much assume that internet access is available for a reasonable amount of time, that's a pretty strong negative. The staff was far too eager to serve and frankly, a bit overbearing. The first day, I had two members of staff burst into my room while I was in the bathroom (pretty bad luck, I suppose), one without knocking, the other with just a cursory knock and a half second wait. I learned to lock and chain the door and put on the DND light right away. Once I forgot the DND light but locked the door... Ooops! So while I was taking a nap, I got someone knocking at the door for 2 minutes till I got up so they could give me bottles of water. Eating in one of the restaurants requires that you keep a tight grip on your plate or glass if you are having a leisurely meal... a waiter is likely to swoop down and take it away before you can say a word, if they feel you are done, whether at breakfast, lunch, or dinner. While eating, one waiter after another will come over to ensue that you are enjoying your meal, interrupting a quiet evening, over and over again. The service has good intentions, but really needs to back off a bit.
wonderful classic luxury hotel but with a cut above in professionalism and warmth of staff. lovely! highly recommended--
Price and service Food
breakafast buffet was superb. rooms are too old. need to renovate.
nothing Hotel room is dirty - bedclothes are dirty and have holes... Bathroom is not cleaned properly ( wall full of dirty stains, ceiling has mildew, towel handler has never been cleaned, bathtop is rusty etc...), 15 years old iron without water etc... i had dinner in their "Rotisserie" restaurant - same problem of cleanliness ( table cloth with stains : sauce? wine? ). I needed to wait 10 minutes to get my tea during breakfast. Internet very slow. this hotel is overpriced and shouldn't be referenced by booking.com ; so far, a very bad experience in this hotel. it doesn't worth the price ( it looks cheap but it's overpriced regarding service and cleanliness.. ). Even some 2 stars hotels are cleaner. if booking.com interested, i kept pictures.
Location It needs remodeling and it need cleaner carpets
excellent location, friendly staff and great restaurant rooms are old fashioned and need to be renovated.swimming pool very small for a 5star hotel, better to call it a 4 star place
Close to airport, staff were friendly but one day, i wanted to have our room serviced but I came back before the housekeeper get to our room and the tip was gone. The guests by our room was very noisy. I don't mind if it's before 12am but they were partying until 3 to probably 4 in the morning. I couldn't get a good night rest.
I was satisfied with the location. Walking distance from the Nationalé museum and from Intramuros.The hotel was clean
The Hotel has a victorian feel of elegance, with a large ltiled floor lobby with soft furnishings. The wide tiled stairway leads to a firstfloor balcony overlooking a courtyard, this also has soft furnishings and a snooker table, plus a cage with two love birds in the corner. two coridors left and right lead to the rooms. there is also a top floor with more rooms. This was my second stay at the hotel and we were upgraded to a similar sized room with a kitchenette, however the room had a older although well maintained aircondition unit. Unfortunately mice were getting into the room. It was very noisy first thing in the morning from staff and guests alike. The room was right next to the stairs leading to the top floor and worse still opposite the linen supply cupboard were the staff would congregate talk and chat loudly early in the morning 5:00
Top things about this hotel in order: Location (you cant find any better), Staff, The Bed, Bathroom, Minibar, Spa, The Cityview, and Security. The rates are too exaggerated, You can find other much cheaper hotels with similar qualities, nothing very special about it for such a price
The room is very quiet and I was able to sleep well. Everything else is ok.
The reason I bought this hotel is because it said free Wi-Fi when I got up to my room and I wanted to use the Wi-Fi they told me I would have to sit in the office for the Wi-Fi to be free or I could buy some expensive Internet package. There were no blankets on the bed whatsoever just a sheet that you could unfold and put on top of you and the air conditioning was not adequate the room was hot when I entered the room and it never cooled off not even a fan to circulate the air. The morning breakfast was fine they made me pay a 1000 pesos deposit on the key and would not return until they had someone fully inspect the room never been treated like that interesting place. The air conditioner was not adequate to cool the room down. The Internet is only free in the lobby and it didn't work. You have to buy an expensive Internet card to use the hotel room Internet and the bed was very uncomfortable with only a sheet.
I had a great overall experience. The only thing I didnt like was hidden cost,they ask me to pay way to much for breakfast buffet which was suppose to be include with the room. Since I didnt go directly through the free breakfast buffet didnt count I had to pay
I loved the amenities, the buffet, the pool, and the extremely courteous staff.
Location is central. Rooms are affordable and clean. You get what you pay for .... not so much Rooms are noisy, you can hear the neighbours cough in their sleep. Breakfast: fried egg looked and tasted like it had been fried the night before and brought up to room temperature with the microwave. No fridge in room. Airport shuttle is very expensive.
Security is excellent. The staff didn't just allow people to get into the in. We stayed at the fourth floor and there was no elevator. It didn't really bother me though but if you have heavy luggages then that could be a big inconvenience. But one staff member was kind enough to carry them for us.
Perfect vicinity if want to go shopping in Makati none
The staff were energetic, friendly and accomodating The breakfast buffet menu need to change daily or at least twice a week.
I enjoyed the hotel. It was very nice. The food was excellent. I had one of the best breakfasts I have had in years. The Japanese restaurant is one of the best. My first room had such overwhelming paint fumes that I had a headache within 15 minutes. The second room still stunk, but was tolerable. I was told that the problem was with the construction.
the staff was warming and very polite,felt like family from the start.would stay again.location was walking distance from all needs.loved my stay nothing
great service. Staff was very friendly and helpful. Rooms were very clean. Not modern but very comfortable. perfume fragrance in the lobby
Staff is beyond friendly and helpful. Go out of their way to help. Great rooms and very clean. Stayed here 7 times and will come back. Love the location. Nothing to say.
Every thing about this hotel such as cleanliness , facilities,comfort , location and the friendly staff Actually nothing
It was a room. Hotel is old and needs renovation. I'm sure there are leaks in the bathroom behind the shower walls. Convenient to the airport at 5am.
The old rooms are very bad. The moldy carpeting and musty smell will make you sick. The new rooms are nice. But they are also carpeted, and even though the carpet is new, it still smells. Stay away if you have allergies. I was initially sent to the dungeon upon arrival (old room), but was then upgraded to a new room after insisting AND paying extra. The Thai restaurant excellent. The Japanese restaurant should add traditional western wines to its menu - i.e. French, Italian, Spanish wines. The sushi is mediocre. Carpet is not a sustainable building material. Carpet accumulates dirt, allergens and mites deep within its fibers. Moreover, carpet is made of petrochemicals, it does not decompose in landfills and is generally not recycled. The room's flooring material should be tile.
Lobby with art gallery and orchestra was outstanding. Fitness facility was one of the best. Location is ideal. Strange ardor from the hallway (carpets?) was immediately noticeable and did not fade during our stay. Apparently was on other floors as well. Check in staff member was borderline discourteous.
Breakfast was very good and staff pleasant It's an older hotel! Way over priced! This hotel should be a $60-80 hotel! Unless they have newer rooms I haven't seen, mine was old but hot water was great for Philippines!
nice hotel in terms of the apartment that has everything one need ,quit and clean, near major shopping center and various restaurante. hotel entrance and general design is not suitable for familyes or desable person with trollys , to many stairs and the only access to the hotel is from the garage on back door which is dangours of cause of cars. also the breakfast was not that good and coffee taste like break oil
Security and security staff was great On departure I was stuffed around with the hotel transport to the airport.
felt like i was in the basement with no view of makati
fast house keeper not fair in the payment i paid, because i pay more than i had from booking.com
The location was excellent, easy access for taxis, and walking distance from main shopping complexe. Hotel staff where more than helpful and efficient at Check-in and Check-out. No complaints.
It's located by Greenvelt 1 which has everything you need re: stores, food, shopping. The room was spacious and nice. It was very relaxing and the staff were very friendly. The thing I didn't like was I had to pay for a half day for 1 hour. I was waiting for a ride and they came at 1pm, 12pm was checkout. l mentioned it to them just to see how they handle situations like that. They said,"sorry sir." They were polite but don't do anything. In fairness, it wasn't about the money, I would have liked to see something beyond words. I won't miss the 1200 pesos, I was just missing a good faith gesture. A voucher for free coffee would have at least showed an effort.
I liked the location, cleaness of the hotel..beautiful spacious room i think the taxes were too high
One word - ataraxis.
The floors were extremely dirty. Always had to keep shoes on otherwise feet were black on bottoms. We were even in the penthouse suite where you would think they take more care.
Location Ascott could not locate my reservation even when given my confirmation number and booking agents number. Front desk did not know what to do, they wanted to charge me double my original paid reservation and credit my paid reservation when it came through.....WHAAAAAT! Very late and tired, no one offered to make it right, front desk seem to have attitude. I finally called Kayak and had them locate original reservation which was faxed to front desk. Front desk calls me to tell me they have fixed it and I clearly told them... I FIXED IT BY CALLING KAYAK...which is something they should've done in the first place!!!!!
The space of the apartment was excelent... Front desk friendlyness might need to be improved.
The service and security level provided by the Ascott's was excellent and to 5 stars international standards. Honesty and responsiveness of front desk personnel is commendable. Bathroom furnishing needs to be enhanced in order to improve averall staying experince.
service, facility, location, rates
The location is near tourist attractions and the price is right for budget travelers The staff had an attitude. It was as if they wanted me to leave. The rooms are small. No safe in room. They required a deposit for some reason. I wouldn't stay here again. Better hotels for similar prices.
We liked the location, very convenient to atm, food, stores. But after dark there are homeless around. View out window was good. Room size was good. Buffet was best in restaurant. (See the bad parts of this review because they FAR outweigh the good). Bad: A/C was noisy and leaked on the floor, smelled of mildew, carpet was filthy & stained, shower burnt us, hot in elevators & lobby, welcome drink so small it's a joke, room service menu missing items advertised, they charge ALOT for free local
not good at all, they are poor in hosptility.. they cliam i steel a pack of Cigrate!!!! Stupid hotel check out...you must count every thing before you enter..
Location Every stay at Oxford I have had issues with the hot water being hot .
the hotel is good for a traveller who like to enjoy nightlife and is very good location(shooping mall)-power plant,greenbelt,global city by using taxi cozt u abt (80peso-15peso) depend on traffic...is not good recomment for family to stay this hotel. the TV and the bed is old....
Great location; friendly with guests and visitors Lack of maintenance of room; needs to be repainted and refreshed.Balcony door badly leaking air
Great location, staff was wonderful, clean big rooms!
Location good, very close to Makati Avenue Breakfast too much Filipino, nothing suitable for international. When you check-in, they ask you to sign the in-print for guarantee, which is never done in other countries. And when you check-out, they ask you if you had something from the minibar, and after your negative answer, they tell you to sit down and wait until they receive the answer from the floor if you said the truth or if you're trying to cheat them. I told them that this is very impolite and that they should process the check-out immediately, because the reception can receive the result of the room-check in the meantime the check-out is being processed. But they seem not to understand.
No hot water. Breakfast was poor.
Good staff Dirty room - stained carpets and furniture, cracked marble. I reserved an upper floor room but they lied saying no upper floors were available. This hotel is run by scammers. All the things inside the hotel are extremely expensive. They charge US$10-15 for mini bar drinks plus VAT etc. Internet was $27 for 24 hours -- even 4 seasons doesn't charge that! They rip you off every chance they get.
The friendly staff and the nice view over the town at the breakfast room. (top floor / 23rd level.) The unfortunate thing is the area the hotel is situated. Walking outside the hotel brings you right in the middel of the "red-light" district.
Staff was very friendly. Rooms are nice and clean. My stay was very comfortable.
The service and comfort was would you can expect in a 5* hotel. The actual rate charged was higher than initially confirmed, due to local taxes and service charges.
Friendly, courteous and helpful staff. Rooms were clean and very comfortable. If you're lucky, you get a room with a nice view of the bay like we did. Also, nice pool area and gym. The breakfast was wonderful! Diverse international food to satisfy all cravings. The view from the dining room was great. There's even a garden area should you prefer to dine al fresco. Convenient location. Relatively close to the airport and to many tourist sites. Only a block away from Robinsons mall. Although the immediate area around the hotel seemed pretty safe, a little further afield and you get to see the nitty gritty of Manila. I still felt safe, but you have to be smart.
Hotel staff were very courteous, responsive and helpful, no hidden fees all upfront, amenities are excellent and location is very convenient. Breakfast was always sumptuous and lounge has breathtaking views. Simply a welcome retreat after office hours with really beautiful views of the city. Beds were always well prepared. Hotel offered free parking for one car (not valet). Room came with free papers daily. Hotel's location is also in the red light district with lots of beggars and street urchins, street is a main thoroughfare and can be at times difficult for those who drive. Hotel is a bit old with carpets needing a complete overhaul or detailed steaming, beware of short shorts in the lounge; they will turned you away if you're Filipino. Hate to say it but feels like a bit of a whorehouse at times with local girls swarming a bit older foreign male. I could be wrong of course but you be the judge.
The location. The non managerial staff were very courteous and helpful. The. Reservations made was not I wanted, I wanted two beds. They gave me a? Queen bed and a trundle bed
I like themost How they r Friendly and the Hospitality is just great Overall, I would say it was really excellent time I have spent there.
Staff were exceptionally friendly & helpful Location, though central, was adjacent to mix of the destitute/slums & consequently much begging. That said, old Manila is mostly a mix of this no matter where u go.
Awesome customer service! Rooms were cold, no heaters
Courteous staff, clean room and facilities, trustworthy parking attendants, very reasonable prices, location close to U.S. Embassy, reasonable "hotel service car" prices to the airport (600 pesos). Slow elevator service, tinted window in rooms is old and distorted, which ruins the view of the ocean front.
Thank you vayama Noghing
too long to check out other than that nice stay for the price also they charged too much money for transfer to airport
Nice and peaceful I told front desk to change blankets on the bed and they didn't change it, very disappointed on there service
Elevator..it easy to go up to the room...clean..free breakfast..the room and toilet clean..
The staff compensates for the poor faciliy. The only up side in this hotel is the desire of their staff to make up for the poor hotel condition. I would rate their staff A. However, the rooms have really disturbing issues. 1. Chairs and beds are worn out and the carpet have evidence of molds growing in them. The toilet pluming is old and often have the danger of clogging up. 2. The corridor carpets have evidence of molds growing in them as well. 3. The management of this hotel clearly must have serious capital issues as their hotel needs serious renovation ,not to mention,major cleaning up operation to make their hotel safe for guest. 4. This hotel will not pass under US standards and will most likely be shut down for health hazard conditions. Definitely not recommended for ASTHMATIC,COPD or people taking immuno suppressant drugs.
clean room, friendly staff, nearness to coffee shops and 7-11 drink prices in mini fridges, but most hotels charge that. 7-11 right around the corner open 24
Proximity to embassy. Restaurant downstairs was good and room service was prompt. Location was less than 5 minutes to embassy and with traffic one hour from international airport. Cleanliness, seemed tone lacking in general it's needing better upkeep and detailing. Near the road so you hear a bit of traffic at all hours. Walls are thin so if your a light sleeper you could be woke up from the knocking next door.
I like the vicinity to the embassy Everything was fine for the money
The location. I was the only one in the front desk - and the gentleman did not even ask me if I need anything. I had to ask him if he can help me to check-in - very unprofessional. We checked in to room 726 - kept coughing and sneezing in the middle of the night due to the a/c filter was so filthy. Finally turned it off and the coughing and sneezing stopped. Went to frontdesk, and had maintenance check it out - I even took a picture of the filter. He kept insisting that it's clean even you can see how filthy it is with your naked eye. He won't admit that it's so dirty - I did not bother to argue. I do not recommend this hotel at all!
Staff was very helpful but the rooms were really old. Carpet was really old and the room has a very strong musty smell. Staff was great!
Quality accommodation for the price./ Staff were excellent. Room was very good. Hot water was not the best.
Heritage Hotel by the reception staff did not properly close the accounts of customers, as they make mistakes in calculating the costs of accommodation, repeat customer discount card through the credit to him, that he should repent the customer to stay with them.
very friendly staff. willing to help with any thing. the shower head in the shower was to low for a tall person.
Breakfast was always fun, many different selections available. The staff was excellent, always giving advice when asked. No ATM on site and casino no longer in operation.
I would say the friendly staff plus location.
Will never stay again...I had a great time on my 1st visit and terrible on my last stay Front desk is not very friendly and doesn't care about the customer
I like the staffs, helpful and respectful. Pleasant and professional. Mon, is his name . The one that cleans my room, he's done superb job cleaning. But everyone is to me is A + if I have to grade it. I stayed there for 24 days and everyone is nice from Room cleaners, to the front desk, gym, restaurant, concierge, doorman/woman, bell boys. I hope I didn't leave anyone out. All awesome, pleasant attitude. The structure needs to be redone specially the bathroom. Needs to take care of ants infestation. Change in room carpet will help.
I enjoyed the location of the hotel, the staff was friendly. The Internet was sketchy, I had to keep calling down for a password, sometimes every couple of minutes. More often than not the call to the hotel operator went unanswered.
Good hotel for the price None
Excellent location to Asia Mall and fairly close to the airport. The staff was very friendly and attentive to your needs. Nothing to complain. Very happy with this hotel.
Very basic room. Everything above a simple bed and bath was extra - a lot extra. Showering in the morning was difficult simply because the water would go from very cold to scolding hot every few seconds. Not nice when you have a 1 year old with you. I liked the initial price and how close it was to the airport.
Nice clean newer hotel! Like most hotels in Manila Area , they are starting to charge a premium like they are New York or Paris ect! It's still the Philippines but poeple are coming and paying these prices so I really can't blame them! I just don't see it, coming here the last 15yrs! the traffic is impossible, so plan on walking!