San Jose Hoteller i South San Jose

Used condom wrapper in the drawer. Need i say more.

Hotel needs update. Toilets need cleaning. No one seems to care about long term maintenance and it's obvious.

Nothing There was mold in my shower. I had to change rooms. In the room I went to there was no remote for the TV. I made a reservation with my company Ltd and wanted to charge that card. I have them my personal card for incidentals and they charged my card. So the HD to refund my card and charge my company card. What an inconvenience I have to wait now 3-5 days for a refund when my card shouldn't have been charged in the first place. The furniture is outdated and old. I wanted to have a nice evening with my girlfriend for our anniversary and it was bad from the beginning. I also missed the world series because I had to wait 30 mins to get a remote.

The rooms were clean and the beds were comfortable Kayak says there is an airport shuttle. The fine print says there is a surcharge for one. Turns out they don't offer a an airport shuttle, paid or free. We booked this hotel for the shuttle. When we talked to the manager, they used the excuse that there was a surcharge and we had read the description wrong. They did nothing to help. Poor customer service. Not at all impressed

Beds were comfortable From our room we could hear music playing on the lobby all night long. Fan in the bathroom was incredibly loud and came on everytime the bathroom light was on. Very basic. No fridge, not enough outlets. But, it was clean, safe, and they had a room available.

Mark, at reception, was one of the kindest, most helpful people in that position that I have met. When I arrived, the lobby was stuffy (actually, warm) and smelled of old cleaning chemicals...like if someone had used dirty mop water, but it was carpet. That left me with a bad first impression.

Nothing was good about this place There were pubic hairs in the tub the beds were uncomfortable and not the right size the guy working the desk on night shift was a rude jerk and there were druggies hanging out in the parking lot.

Very quiet. A "classic" motel that is generally pretty well maintained. A little grungy in the elevator area.

The near position to the city (san jose) and the swimming pool Breakfast is very poor, missing the microwave and the fridge.

Generally the rooms are very clean one of the main reasons I love to stay here . Upon checking in we opened one of our drawers in the room and there was a open condom wrapper and condom box from previous guest. I advised housekeeping when she went to clean the room said she would take care of it. However when we came back after she cleaned it the condom wrapper and box were still there. Had to let housekeeping know again to get problem taken care of. I have stayed here more then 4 times and the experience is always very pleasent and rooms very clean. This time was a little disappointing.