The excellent service and multilangual personal (Trained & professional). We did not know we had to reserve a table at the restaurant, when we arrive, it was all full, a jong woman told us we could not stay. The restaurant's supervisor arrived a few seconds after and directly offered us a table without any problem. A baby bed had been installed as requested with a little gift for our child. Further, the hotel is easy to find, good location near the lake and 15/20 minutes from the centre. The bed matras was incredibly hard
Friendly and attentive multilingual staff.Clean and bright surroundings.Good restaurants and all at a reasonale price.I would definately use this Hotel again. Paying for WiFi and parking......These should be inclusive in the 21st Century!
Friendly and warm staff. Very nice hotel with a lovely comfortable room.
Peaceful and quiet setting. I was able to leave the windows open and there was no noise at all! Modern fixtures and well-designed room with all in good working order. The room was too warm overnight. The cooling system doesn't go below 21 degrees. The bedding was far too warm for a room that is warm. Feathers in pillows and bed cover cause allergies for me and are too warm in any case. I asked for them to be removed but only the pillow was changed. Probably a language confusion issue because the staff were very good. I also had to pay for breakfast which surprised me. But maybe it had been on the booking form and I hadn't noticed it. I don't like that pets are permitted there. I couldn't find a hotel where pets aren't permitted.
The location was very nice and peaceful. The room service is very good value for money The breakfast is too expensive as is internet access, which is free elsewhere
very good location near a lake, nevertheless quite central, very good restaurant next to it. Also the hotel was close to some special sculptures which were part of an event that takes place every ten years The underground parking space is very convenient but costs 11 Euros per day, even for guests of the hotel. But there was enough free parking nearby.
Comfort Food No
The restaurant, the staff, the general efficiency and welcome I have stayed at this hotel many times. Most rooms face or overlook either the garden restaurant or the entrance where smokers congregate at all all hours of the day and night and because of that, having windows open for fresh air can be a real problem.
Extremely well furnished and maintained. Spotlessly clean.Quiet. Staff very effiecient. Nothing not to like just be aware that location is a little way from the city.
Location of this hotel in a quiet wooded area beside the lake in this lovely city. We were put in a room of lower quality than we booked and the restaurant was always fully booked and it was not possible to get a booking during our stay. In the fitness room most of the equipment was not working. However after complaining to the reception during our stay, at check out, we got a reduction which more than compensated for the upsets.
too much noise, not very convenient
Very clean and eficient. Great breakfast
The location, very near by the venue of the concert we were going to. Will ever remember this hotel because we shared breakfast with the guitar-player we came for to Munster in the first place, Steve Lukather... There was promised to be Internet, no way, it was broken down!
Convienience, easy parking, short walk to Munster centre and friendly staff.
It was close to the city centre. The breakfast buffet had a good choice of food. The restaurant seems a bit small to accomodate large groups. We wondered can it, for example, accomodate a conference group without inconveniencing other guests. It is still a very nice restaurant.
Easy parking spot, nice rooms, good breakfast
The room is very good and the place is very close to the Congress and also easy to get in the city of Muenster. The internet is very expensive. I used to stay in Japan and they offered free internet.
The staff was relaxed and friendly.
Nice, clean hotel and nice rooms.
Parking was free. Had to pay upgrade fee to move from noisy side of hotel to quiet side. Internet was very expensive to use. Breakfast not included.
The location was excellent and the staff were very polite and helpful. The walking trail around the hotel was very good.
Very helpful and professional staff at front desk. The breakfast selection is vast and gourmet, with courteous attentive wait staff.
The Best place ever if you are travelling with children - great little spot and brilliant as a stop over en route...
Very good facilities and level of cmofrt. Staff most helpful and room spacious and with excellent view.
Ankom i bil, to piccolo's tok hånd om bagasje. I restaurant på kvelden kom en mann til bordet og ønsket oss et trivelig opphold og godt måltid, denne mannen var en av de 2 piccoloene ved ankomst, han presenterte seg nå som hotellets innehaver :-) Kvalitet, komfort, stabens service og vennlighet, restaurant, bar (røyking lovlig); gjennomført og absolutt utmerket. Anbefales!
Flott service på hotellet, benyttet halvpansjon og hadde en kjempeopplevelse i restauranten. Fantastisk dyktige servitører og gourmetmiddag av den sjeldne sorten.
Good standard hotel. Convenient to drive to and excellent parking facilities. Close to the city centre yet very quiet area.
Clean and well located for my business needs
Staff was very friendly and courteous
Staff was helpful with dinner suggestion. Breakfast was excellent.
Very good buffet breakfast, very nice reception staff, very good location. Horrible noise from the street almost all the night -from students in a pub oppposite and in the street!!!! No airconditioning, very small room, and practically not storage space for clothes or personal belongings, Substandard!!!
Thr rooms were small but very tidy and clean, the staff at breakfast were so friendly and helpful we left with smiles on our faces. There was so bath in the room
Very nice breakfast Buffet. English skills among the staff were somewhat lacking.
Its very central and easy to find bars or restaurants close by. The Free Wi-Fi is fast and reliable and it gives sufficient room to work, even if the standard room. The 12 - 15 Euro parking per night if you come by car apply, so there are no rebates for the hotel.
The Hotel is centrally located but quiet, clean and modern, comfortable and quite reasonably priced
Excellent, courteous, efficient staff. Comfortable, clean room. Excellent range of foods at breakfast. Cheap bike hire. Rooms on the street side were rather noisy at night- just people enjoying themselves, I suppose!
Clean perfectly maintained bedroom, with welcome-present of fruit, half bottle of wine, and seltzer. Excellent breakfast and friendly staff.
Simple check-in and attentive staff
Excellent hotel, Great location. Perfect personnel. What more could I expect. And to top it off, I was even offered a free room upgrade without asking for anything. WOW!!!
Great hotel to be recommended. It is very close close to the city centre so it was really practical to walk to the several Christmas markets of Munster. Very friendly and professional staff and hotel bar open all night!
Beautiful design. Excellent breakfast. Nice and helpful staff.
The hotel is nicely decorated, comfortable beds, woderful breakfast and great service. Our room was very hot. We had a difficult time sleeping, even with the air conditioning on. You can not open a window if your room is on the street side because of the traffic. Even with the windows closed there is quite a bit of noise since the hotel is only three floors. The windows allow quite a bit of sound to come through.
Good breakfast, friendly staff. Nothing
Wonderful staff and many services. Bicycles available on site. Directly on the bike path that circles the old city.
The Hotel has good location, it is very stylish and has everything a hotel of this category should have, very clean and good staff The room was pretty small, though it had everything, and the noise from the street in case the window is opened
The friendliness of the personnel everywhere, the nice design and the location of the garden terrace. Although no restaurant, the choice and quality of snacks and light meals in th elounge bar is big. The standard rooms, especially on the third floor (under the roof), are rather small. The bathroom very small ! Accordingly, the price is relatively high. The wide choice of breakfast was alread fairly reduced by 8:00 am (no more boiled eggs, fruit juice, fruit salad...).
Location was good. Room was nice (Comfort Room with Park View). The staff was very friendly and smiling without ever being subservient. The breakfast was very nice. All good :) We're allergic to bird feathers/ down, and the staff had provided our room with allergy duvets and pillows. But they had forgotten that the top mattress was filled with feathers. We simply took it off and placed it in the hallway, so not a big problem really. The bed was still nice.
The friendliness and professionalism of the staff, in particular when travelling with children. I couldn't fault it...
Beautiful surroundings and nice facilities The room was to too small
it is located in a parc. Breakfast was excellent. you need a car ( or a bike) to go to Münster
Excellent restaurant, beatiful position in a park, not far from the city center where you can go hiring a bicycle at the reception. Excellent location for a week end in the beautyful Münster. Wireless connection was working only in the lobby, in the rooms the signal it was too weak.
The hotel is located in a very quiet, even bucolic, area. The restaurant's food and service were excellent. The advertised "WiFi in every room" was a serious exaggeration. I tried 3 different rooms and none had sufficient signal strength. I wound up having to sit in the lobby and restaurant to connect to the Internet. There was also major - and at times noisy - construction going on, and had I known this, I would certainly not have booked rooms at the facility during the renovations. Finally, many of the rooms should appropriately termed "very small."
High klass service and an elegant restaurant with delicious food. Really recommended! Old carpets and furnitures.
Views, quiet souroundings very good food. We were unable to get a table in the restaurent on night one and on two the service was very very slow (but worth waiting)
The breakfast was excellent and plentiful. The grounds are beautiful and the indoor pool is nice also. Our beds were quite comfortable and the room was immaculate. The new upholstery samples (on a bulletin board in the lobby) looked very fashionable. The hotel was undergoing construction/renovation and we were asked to vacate our room on the first morning by 11 am so that new carpet could be fitted. This was not actually an inconvenience to us but as it turned out the carpet was not in place when we returned later that evening, nor was it fitted the next day or by the time we checked out. The service at dinner time was very slow and we had two small children with us who couldn't wait that long.
Restaurant was already fully booked when we checked in
Very good beds, clean, pleasant reception, excellent breakfast. A fine hotel in a rural area. Yet, close to the city bathroom a bit small
Room very clean and bed comfortable. Arrived 2am and very easy check in. Easy to find. Good for city stopover. 12pm check out. Not negative, just a note - you need to check in and get a pass for the hotel car park before trying to park.
Helpful staff, quiet and clean rooms, good location (10 min walk to city center), good value for money.
Location. The hotel was very close to everything you might want to see in Münster which is a good thing since the parking closet is very difficult to traverse with its elevator (not much room in either the elevator or parking closet for your car). The male desk attendant was rude and obnoxious. He seemed fine to anyone German but did not have any patience for Americans.
design of room,computer available in lobby,central location,helpful staff.
The hotel should inform that guest will have to pay in order to use the car park. And there is no power connection in the room for laptop use.
Staff are excellent the location is not in the best area but it's not too bad
Hotel was conveniently situated near the Old City and our room was spacious and comfortable. Staff attentive and helpful.
OK for business use, but not for family use. Clean room. Generally, the service provided was good, but not as good as in hotels in the USA. Not all the charges were explained or mentioned--such as parking fees. If there are facilities other than the room, I was not aware of them nor did the staff explain anything upon registering.
Parking in the middle of the city was ok.Breakfast was very good. Proffessionals behind the desk. We were very satisfight.
This Hotel is up to the Ibis standards - good services at a good price.
Das gesamte Personal war außerordentlich freundlich und zuvorkommend. Das Frühstück war gut und reichhaltig. Das Zimmer hatte zwar keine schöne Aussicht, es war aber sehr ruhig und sehr sauber. Das Telefon auf dem Zimmer war mußte "freigeschaltet" werden, bevor man es benutzen konnte. Einen Fön mußte man sich bei der Rezeption leihen. Das Wasser staute sich im Waschbecken und die Toilette leckte.
Great room, excellent staff, good location, would return here any time!
Good location in the city center, spacious and clean room , being left alone and independant.
Great location and provided an excellent Vegan dinner meal for my wife. Breakfast also of a very high standard. See comments below This Hotel had been opened for only 7 days prior to our visit, the staff were unfamiliar with checkin and checkout (credit card machine posed great prob). The hotel is also in 2 completely different blocks, 1 block houses the reception and lounge the other is 100 yds away connection is either through the underground car park or outside.
spacy, clean, excellent noise insulation, excellent breakfast buffet, very good location in the middle of the city, easy parking. a bit labyrinthic, quite hard to know where you are.
Staff were very accommodating. Phenomenal breakfasts! Ac didn't work; electricity went out. Staff moved me to a junior suite without extra charge.
city center , 2 mins from the train station,perfect ,price very ok. staff very friend , great weekend hotel
Great room - lots of room in large living area. My room was in a separate building so I had to go outside to have breakfast or go to the lobby.
Treff Hotel is a pleasant hotel to stay in. Our room was spacious and light. Good location: close to train station and in city centre.
exteral parking 15 EUR
Fantastic location, large renovated rooms, perfect for city trips to wonderful Münster the room maid was very helpful, but the man at the reception was very arrogant and not helpful at all, [we had to stay with our baby in a "smoking room" (although we booked a non smoking room), our key card didn't function in the elevator, but he didn't want to change anything, "just try harder!" so we did, we walked up the stairs ... ]
Bra parkering. Proff personale med vennlig serviceinnstilling. Utrolig flott uteannlegg med syden miljø. Rommene er romslige og badet flott. Det miljøvennlige materiale som er benyttet er fremtiden for hotell. Det rustikke miljø i bygningskroppen er unik. Ros her til arkitekten som har hatt en fantastisk forståelse for å ta vare på det "gamle" rustikke miljø samt antagelig holdt kostnadene betydelig ned ved å la murer etc. være rammen om det topp moderne hotel som Factory fremstår. Vi var alle fire veldig godt fornøyd. Frokosten var utrolig god. Middagen på terrassen var meget bra.
clean, friendly staff, excellent breakfast, well sized room
centraal, dichtbij het centrum
Located in the old center, this hotel is excellent for those who would like to get to know Munster in a weekend
The staff we're excellent, hiring bikes was easy, the hotel location perfect and the breakfast very good N/A
very friendly people, good parking room at streetside noisy due to restaurant terrace, average breakfast
Very friendly and helpful staff! I would definitely stay here again. Perfect location in Muenster center....easy walk to many sites. Delicious breakfast in lovely dining room. WiFi was extra cost....not cheap! Make sure you reserve a parking spot if you will need it....they are available, but limited.
the location, the hotel staff (except for one employee) Contrary to what is mentioned on the website the hotel charges for baby cots for children under 2 years old. One employee was very unhelpful and very aggressive. This is too bad since all the other staff members were nice to us but it leaves a very bad impression when this is the last person you deal with.
The breakfast was nice. Beds were comfortable. Plenty of towels and linen. The location of the room being so close to the street made the stay uncomfortable. I did not sleep due to the loud noise from the traffic and pedestrians walking by. The windows were very thin and the room being located on the street was not
The staff were very friendly and the room was very clean and comfortable. Free parking and low cost wifi was a big plus I have no negative comments
Very quite place
The woodland setting. The quality and cleanliness of the rooms. The quality of the food. Would have liked and paid for the ablity to make tea/coffee in my room.
I was travelling on my own for work and the staff made me feel very comfortable. A friendly atmosphere, great rooms and great food.
Friendly helpfull staff,and good food. No
Hotel very clean and in a pleasant environment. Staff were friendly and helpful. There could have been a bigger breakfast variety and more consistency in the items available.
Food The glass door on the bathroom! Not good.
Good for a city trip to Munster. Fine hotel in quiet neightbourhood. Value for money.
The offer of secure parking
It is located in a very nice neighborhood, very quiet and peaceful, even though not far from the highway
A pleasant small hotel with excellent, helpful staff. Accomodation very spacious especialy the bathroom. Good sized fridge and no noise from the adjacent station. Wonderful breakfast. The street is a little seedy at one end but we did not have any trouble. The lack of a lift caused my mother in law some discomfort but I understand that one is to be fitted soon.
It was very very clean, the staff were helpful.Very close to the town.
Good bed, good bathroom and a good breakfast.
helpful and gracious staff. large room. although it seemed very clean, when I was packing to leave I looked under the bed and was surprised to see lots of dust and an old mini bar bottle! also proximity to train station meant that we heard announcements into the late hours.
close to the hautbahnhof or trainstation, easy to get to and fro
The staff were friendly, helpful and very welcoming. Large comfortable room There was no elevator
The hotel was excellent in our opinion, very close to the main railway station, very clean, comfortable beds, good facilities, such as really hot water, good showers etc and an excellent and comprehensive breakfast. Full breakfast was provided on a Sunday morming at 06.25 hrs. on request - very helpful. No lifts to higher floors
close proximity to transport hubs and shops
friendliness of staff Unsafe location, and I did not like my cold shower in the morning
Short walk into the old historic city. Very clean, tidy, friendly and well managed hotel. Very short walk to the main station. In my opinion, good value for money. Nothing at all to complain about. I had a front-facing room and could just hear the trains passing to the rear. A rear room may have been noisy
The room, the staff, die vielen offenen Kamine!!
Very high standard of accomodation and food. Friendly staff. Not far from motorway and easy to find.
very beautiful and unique quiet location
An excellent hotel for gormet food. Friendly staff. Relaxing setting
wonderful rural location and very relaxing grounds with bronze and metal art work and statues. Very quaint and very old building with loads of character and nooks and crannies!
Multilingual staff. Easy access to city center. No English TV station. No English newspaper.
Excellent hotel, with very pleasant facilities and dedicated staff
They seemed to accept parents with children and accepted the extra 'noise' it can create eg at dinner.
The hotel personnel makes a great difference, best I have ever seen in the many hotels I visited. There is a lot of attention to detail and also the atmosphere in the hotel is beautiful. I also appreciated there is a seperate lounge room for smokers who can have a smoke after dinner in this nice room The wellness area is out of date. Either remove it or bring it to modern standards including swimming pool I would suggest