San Jose Hoteller

Fordeler: The staff was awesome. Very helpful and knowledgeable.i have to give kudos to Dino who made my son's birthday very memorable and went over and beyond to make my son's 3rd birthday very special. Also to Oscar who made a big deal about my son's birthday.

Fordeler: Great complimentary buffet breakfast

Fordeler: Very nice. One employee stands out. Hotel employee she was wonderful and couldn't do enough to make sure our stay was excellent.

Ulemper: n/A

Fordeler: Breakfast, friendly staff.

Ulemper: Spotty WiFi access.connection Dropped in between. Mainly near far end of lobby.

Fordeler: My room was not the usual suite that I booked. It was my mistake when I made the reservation. Front desk upgraded me for $10 bucks which is worth it!!

Ulemper: I went for breakfast 20 min. befor it was over,the lady who was making the omelette wouldn't take my order! She said that its almost closing time , she had to many orders to fill! I proceeded down the buffet line and no plates and some food items empty.

Fordeler: Great service. Good value for cost.

Ulemper: Some accessories need updating. Expected a bit more 'luxury feel' to go with Hyatt brand. Super clean accommodations....great housekeeping staff.

Fordeler: The staff at check-in, breakfast & housekeeping, all went above and beyond at any other hotel we have stayed. Service and cleanliness were both the best! Excellent breakfast buffet and we were never rushed.

Ulemper: N/A

Fordeler: Closeness to the 49er stadium and the breakfast

Ulemper: None

Fordeler: Friendly Check In Staff

Ulemper: ants in bathroom and bed

Fordeler: relaxed and modern

Ulemper: no

Fordeler: The value for the size of the room and amenities was great. From the parking area to check-in, the parking garage, the lobby, the hallways/elevator, and the room. Not one thing I would change about my experience. Stayed at the 1 bedroom suite.

Ulemper: I can't think of one thing I did not like about the hotel. It was a wonderful experience for myself and my family.

Fordeler: Location. Fish wild is the new place we love eating.

Ulemper: The key card to get to your floor in the elevator.

Fordeler: Location. Next to freeway. I didnt hear any noise.

Fordeler: Free parking! It was clean! Good location! Cool bar! Very modern, cool decor! Great, friendly staff!

Ulemper: No, loved everything!

Fordeler: The rooms are very clean and modern.

Ulemper: Staff seems irritated that they had to check you in & out.

Fordeler: I liked the room and the location of the hotel for my stay.

Ulemper: They never cleaned the room from Thursday to Sunday.

Fordeler: Friendly Staff, very advanced room facility

Ulemper: Breakfast is not free

Fordeler: Love the style the cleanest and never have any problems in booking a room keep up the good work

Ulemper: The bar was closed

Fordeler: A very new, modern European-style hotel, very much like the Icelandic Air hotels in Iceland, but with amenities designed to serve Millenials -- many snacks available from refrigerated displays, and even eggs (I believe)from a small, staffed kitchen.

Ulemper: Nothing

Fordeler: Beautiful hotel with good room prices

Ulemper: I reserved a room & they give me a handicap room. The shower head was to low & with no shower doors, the water went all over the floor. Poor judgement on the staff

Fordeler: Worst manager of a hotel i have ever met

Ulemper: The way they treat there customers

Fordeler: Modern and clean. Staff is friendly

Ulemper: Nothing. I love it.

Fordeler: Nice staff and very clean facilities with everything working well!

Ulemper: The pool is tiny.....

Fordeler: Modern hotel with nice rooms. Pool.

Ulemper: Not suited for business travelers looking for tranquility as traffic noise for rooms facing the highway can be quite loud. There is a railroad track as well which adds to the loudness.

Fordeler: Everything is close

Ulemper: Nothing everything was perfect thank you

Fordeler: The look and room

Ulemper: I had to wait at the bar for a few minutes because no one was there.

Fordeler: Nice clean hotel with many amenities (gym, pool, private computers with printers ....)

Ulemper: Tad noisy next to the 237 freeway ... bu

Fordeler: Not noisy. Clean room. Starbucks served in the morning at the cafe in the lobby...very convenient

Ulemper: Would be great if the little cafe stayed open longer

Fordeler: The room smelt clean and the bed was comfortable.

Ulemper: Receptiontionist was not friendly at all and wasn't clear with information about check in or check out.

Fordeler: Alt er i nærheten

Ulemper: Ikke alt var perfekt takk

Fordeler: Relaxing, outstanding and kind staff, outstanding rooms, homey

Ulemper: I recommend for any visit, especially relaxing romantic weekend

Fordeler: We stayed here 1 night in room 121. It was a suite with easy access to the swimming pool. The back door lead right to the swimming pool. The pool looks bigger in the picture but it's still a excellent size. The staff was great and Sunday brunch was delicious. Good hotel to relax and get away from the regular 9-5.

Ulemper: The only thing I can critique is we were there on a Saturday and there's was nothing special for dinner. The bar food was ok and room service food was ok. No restaurants walking distance but no big deal. Everything was releasing

Fordeler: Great grounds and plenty of character; a relaxing venue with history and luxury.

Fordeler: The staff was very helpful when it was found out that the website I had booked through hadn't communicated with the hotel fully and they had to go digging for my reservation. But I got a room, it was very nice, even if a bit cramped, but that didn't detract from my stay. The grounds were very nice. I enjoyed their exercise room, it was more filled out than most hotels. I just wish I had had warmer weather to enjoy the pool and more time to enjoy every other feature of Hayes Mansion.

Fordeler: Driving up the residential street and coming upon the entrance for the 1st time gives you a feeling of stepping back in time to another era. The attention to detail and the beautiful wood trim all around gave a feeling of a very special place.

Ulemper: I had only one night to explore the mansion and surroundings.

Fordeler: Beautiful grounds Nice rework of what was there previously Nice pool and hot tub Good lounge Ample parking Comfortable bed

Ulemper: Difficult to get to (in the middle of a neighborhood) Staff wouldn't print me a receipt (big issue on business travel) Pool / spa could be open later

Fordeler: The grounds are really nice with a large and comfortable patio seating area and swimming pool.

Ulemper: The furnishings in the room were old, old, old, and poorly decorated.

Ulemper: Used condom wrapper in the drawer. Need i say more.

Ulemper: I had called ahead to make sure I coukd check in late, but when i got there, I couldn't find the front desk person (or anyone) for 5 minutes, then when I finally found her, she found my reservation, but couldn't tell what rooms were available & so had to call her manager, and long story short, it was just over half an hour between when I walked in the front door and walked into my room. She said it was her second day, which I can only imagine is really overwhelming, so I was trying to be patient, and I've had good experiences every other time I've stayed there, but i have to say, this one left a sour taste in my mouth.

Fordeler: Staff incredibly attentive

Ulemper: The shortness of our stay

Fordeler: Everything from the room/bathroom was spotless incredibly clean . beautiful place to stay. Absolutely no negative comments to say.also GREAT STAFF! Very helpful and on point..even if I have to go out of my way to stay here again it would be worth it.very quite also.no traffic noises etc.will be back for another stay asap!!!

Fordeler: Avslappende, enestående og vennlig stab, enestående rom, hjemmekoselige

Ulemper: Jeg anbefaler for ethvert besøk, særlig avslappende romantisk helg

Fordeler: The proximity to the convention center and civic hall was crucial for my team's stay and this property is next to both. The accomadations and staff were excellent. I would recommend splurging a little fir the concierge lounge.

Fordeler: Top notch hotel. Clean, newly remodeled, all amenities & on site restaurants etc

Ulemper: The valet. He did not specify pricing of valet vs self park or exactly where self park was located.

Fordeler: Room was very quiet, even with all of the airplane traffic on approach to San Jose Airport.

Fordeler: Had a problem with the first room but they helped me switch rooms no questions asked

Fordeler: Great room overall, clean hotel in excellent location. Close to shops, food, and activities. Great service and friendly staff. Convenient parking (though it costs extra even without valet) garage connected to the hotel. Only a block away from Original Joe's. Despite a few quirks, I would stay here again.

Ulemper: Charge for WiFi (unless you are an Elite member), ridiculous prices for snack shop food and goods ($5 for a Dairy Milk candy bar, $6 for an Odwalla Smoothie!), $45 for a t-shirt! Also, the hotel smells like the air freshener they pipe in at many of the Las Vegas hotels (could be a plus if you like that). Also, the choice of "aromatherapy" soaps are awful--why not go the clean, fresh scent of soap instead of burned wood?

Ulemper: Pay WiFi with speed tiers.

Fordeler: Excellent location, top choice for San Jose. Walking distance to major attractions and night life in the area. Excellent VTA transit access as well. Also consider the Hilton and Fairmont nearby. Valet parking is $29 with in/out privileges. This is a reasonable price for the area.

Ulemper: The valet service was overwhelmed since the hotel had no self park option. Plus, the valet was serving guests who weren't even staying at the hotel but attending a concert or conference in the area. It's a bit ridiculous that it takes 20 minutes to drop off a car with valet and another 20 minutes to pick it up.

Fordeler: I really Liked its location, we were attending a event at the convention center and the hotel is actually leads into the convention center. That was great! We didn't have to walk at all. All staff members were extremely nice and willing to offer any help that they could offer. The hotel was very busy due to the event, but the staff still dealt with customers in a very polite and friendly manner. I also wanted to say thank you to this hotel for not treating us any different than there other guest, we have been to other hotels and due to our ethnic background have been treated like we were some how less. This hotel did an excellent job treating everybody well and respectively Thank you so much!

Ulemper: Some of the things that we weren't so pleased with that room service had certain hours and that it wasn't 24 hours and that the rooms were a little smaller than what we excepted. But overall we had a great experience

Fordeler: We were very impressed with the staff all around, reception, bellmen, cleaning staff etc.

Ulemper: Lots and lots of hidden fees that will drive up your bill significantly.

Fordeler: Clean, comfortable, upscale, great location in heart of city near restaurants, businesses, arena, light rail, freeway. Wonderful accomodations. Easy check- and check-out.

Ulemper: Expensive parking. We parked in a garage one block from the hotel to avoid unreasonable $26 nightly fee. Most big cities charge this much, and higher, but why do have to shrug our shoulders and say, "that"s just the way it is". It feels like the baggage fees on the airlines.

Fordeler: Clean rooms with feel of knowing they are clean

Ulemper: Ac went out. Super hot. Small beds

Fordeler: Fancy, various locations to eat and enjoy yourself with partner and great America in a 13 min drive distance just a great stay after all and great valet service

Ulemper: Beware of an extra 100$ charge at check in just in case you break anything in the hotel but will be refunded after check out and line is to long with no one trying to help them out to make the line go faster

Fordeler: A property in the Fairmont family. Being in historical downtown next to sites of value. Relying on amenities of a high end hotel which did not disappoint. The staff was friendly and helpful in all encounters.

Ulemper: Extra fees for wifi these days seems unnecessary. Having to use hotel cards to go between tower and main facility (although security is appropriate).

Fordeler: Location

Ulemper: Bed was uncomfortable and did not have enough covers shower was outdated and shower head was cheap No coffee station in room Sparsely decorated

Fordeler: Rooms

Ulemper: Staff at the door

Fordeler: Can't really think of anything.

Ulemper: 1. Room was dated. 2. Room with a view had no view. 3. Parking was expensive. 4. Hotel had no charm or allure (other than the advertised picture).

Fordeler: Walking distance to downtown San jose & Staff was great

Fordeler: I liked that it was downtown close to bars, clubs and restaurants.

Fordeler: Great hotel, room and staff! Got free upgrade upon arrival and an extra 1/2 hour checkout time so we could go to the next door art museum without a hassle.

Fordeler: Wonderful environment, great Beds close to San Jose Convention Center. Very Friendly Staff, impecible Service.

Fordeler: Loved hotel being so closed to the convention center. And enjoyed in room dining very much, great food and prompt good service.

Ulemper: Felt like there should be a doorman at the entetence..

Fordeler: Beds were amazing! Very quiet hotel

Fordeler: Location is great

Ulemper: Charges $29/day for parking.

Fordeler: Within walking distance of a lot of things in downtown and close to public transportation. Nothing memorable or special that you normally get with Starwood Hotels.

Ulemper: Mediocre almost all the way around

Fordeler: Great location and reasonable price for Downtown.

Ulemper: Parking cost weren't mentioned prior to booking and was an annoying surprise of $29/day.

Fordeler: The employees were very nice

Ulemper: I didn't like that door to the room let air in and it made this annoying noise.

Fordeler: The location of the hotel was awesome. Right in the center of the downtown area. The staff, especially Tim S. was amazing, friendly, checked me in early, gave me star treatment, the room had a great view, was clean, nice amenities.

Ulemper: Was a bit old. The hallway carpet was old and dirty as was the room carpet. I didn't park there b/c the lot was more expensive than down the street.

Fordeler: The restaurant happy hour was great. Super Asian food and specostly drinks at a bargain. Rooms and common areas were tasteful and clean. Staff were friendly and helpful. Room was quiet and comfortable.

Fordeler: I would love to come back. Neat room

Fordeler: The staff was great. Good location. Windows opened a bit.

Fordeler: The staff at the front desk, valet parking and the restaurant were extremely friendly and very professional.

Ulemper: The menu at the restaurant seemed expensive, especially for breakfast.

Fordeler: Cute and comfortable hotel, with super friendly and helpful staff. Recommend Mosaic restaurant for happy hour. Perfect downtown location.

Ulemper: Could use new carpet and paint in common areas to freshen things up.

Fordeler: Comfortable room, nice bathroom

Ulemper: Expensive parking

Fordeler: Friendly and knowledgeable staff. Comfortable bed. Great location near Original Joe's downtown.

Fordeler: This hotel served the purpose for me - it was close to where I needed to be, and it was in my price range. Overall, it was a fairly pleasurable stay. The room was clean and roomy. Although, I didn't understand when I booked it, it was a handicap-accessible room - which things were laid out a little differently than I expected. Other than that, the staff was friendly. The complimentary breakfast was good - and even served until 10am, which allowed us to sleep in a bit.

Ulemper: I didn't have any substantial negatives - only some things I would have preferred or expected to be different. For instance, there was only 1 table in the breakfast room itself. You had to take your food and sit at one of the tables or island in the lobby... just seemed odd. And one other minor thing, I would have wanted the TV to be a little bigger in size than just a 27".

Fordeler: It was quiet and the front desk was friendly. We live a few cities away and didn't want to drink and drive after a party. It served it's purpose.

Ulemper: I was a bit grossed out by the cleanliness of the bathroom. Most if not all hotels I've been in have the toilet paper folded (arrow) and this one didn't it. To me the folded t.p. is a clue that the restroom was fresh and clean. It made me second guess if someone had used the restroom prior to checking in or if it was cleaned. The following morning I took a shower and noticed that a used bar soap was still in the corner of the shower. I didn't touch it because I don't know who used it or how long it had been sitting there. As I was getting out of the shower I noticed medium sized long black hair on the wall of the shower. Again, I assume from previous guest. It second guessed my opinion of the cleaniless of the hotel and how thorough they are cleaned. I felt as if the towels were changed and that was about it.

Fordeler: Updated rooms with kitchen area, cleanliness of hotel

Ulemper: breakfast only served until 9:30 AM, pool/hot tub closed

Fordeler: Loved the morning breakfast. Room was nice and clean.

Fordeler: The room looks clean and nice

Ulemper: (1) The materials for bathroom and bathtub look very cheap...like Motel 6 (2) Soap scum were very where inside the bathroom, around the walls, in between the tiles, on the floor...yuck..yuck...yuck. (3) Dust was very where inside the bathroom, on top of base board, surrounding water faucet... (4) Faucet inside the bathtub was rusty and dirty. This should be easily to take care of with $10 spray paint for home depot. (5) Rest room located on the first floor was not clean or not being cleaned regularly. Trash was overflown and just can't believe this happened at the Hyatt hotel. I would never come back here again.

Fordeler: Breakfast

Ulemper: Small room, no pool or spa