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Can't really think of anything. 1. Room was dated. 2. Room with a view had no view. 3. Parking was expensive. 4. Hotel had no charm or allure (other than the advertised picture).
Fancy, various locations to eat and enjoy yourself with partner and great America in a 13 min drive distance just a great stay after all and great valet service Beware of an extra 100$ charge at check in just in case you break anything in the hotel but will be refunded after check out and line is to long with no one trying to help them out to make the line go faster
Wonderful environment, great Beds close to San Jose Convention Center. Very Friendly Staff, impecible Service.
A property in the Fairmont family. Being in historical downtown next to sites of value. Relying on amenities of a high end hotel which did not disappoint. The staff was friendly and helpful in all encounters. Extra fees for wifi these days seems unnecessary. Having to use hotel cards to go between tower and main facility (although security is appropriate).
Rooms Staff at the door
I liked that it was downtown close to bars, clubs and restaurants.
Great hotel, room and staff! Got free upgrade upon arrival and an extra 1/2 hour checkout time so we could go to the next door art museum without a hassle.
Walking distance to downtown San jose & Staff was great
Clean rooms with feel of knowing they are clean Ac went out. Super hot. Small beds
Location Bed was uncomfortable and did not have enough covers shower was outdated and shower head was cheap No coffee station in room Sparsely decorated
You can't beat the price and the location I also like their breakfast .
Location was convenient The staff was unfriendly, I did not feel welcome. The lighting in the room was terrible, air conditioning difficult to adjust, and carpet was dirty
Is a great hotel, in my groups opinion it was better suited for many people than the Fairmount Hotel. Next year for fanime we will be staying at the Arena Hotel the whole time.
Nice staff Being woke up at 3am due to excessive loud noise outside the hotel window
The staff was amazing at accommodating our requests. I got the exact room I had hoped for. Convenient mini fridge, microwave, and disposable plates, silverware and paper towels were stocked in the room. There was a TV and a wall mounted radio, although it would have been better if the radio had a USB connection so we could play clearer music through our phones. Never got a chance to use the spa tub feature, but it looked like it would have been nice. We were literally right next door to CVS Pharmacy for any last minute necessities. I was also excited that Whole Foods was a 5 minute walk away at most. We had an easy walk to the SAP Arena where we watched the concert with the convenience of leaving our vehicle in the parking lot provided by the hotel. That saved about $25 in itself, and saved us from the concert traffic afterward. We were pleasantly surprised by the hot, cooked breakfast they provided from 6:30 to 9:30 am. Bacon, eggs, fruits, pancakes and french toast, plus other items we were too full to try. Overall, I would highly recommend this hotel, especially if you are seeing a show at the SAP Arena. Update wall radio to allow USB hook up to smart phones. My fiance states the bed was comfortable, but to me it was just okay. You could hear people running around and cleaning going on during certain hours, but it didn't disturb my sleep. Overall, I had a very positive experience at this hotel.
Lighting in the room was poor, the shower temperature would constantly fluctuate between scolding hot and just barely warm. The hallways still smelled of fresh paint and carpet was a bit tattered. Location isn't bad and the staff and breakfast was great.
Everything, from cleanliness of our room to the friendly service.
Room is very clean and quiet. Love the Jacuzzi. Need more cable channels.
The room was beautifully remodeled with high ceilings and lots of space. Continental breakfast was filling and fresh. My first impression of the hotel was not great, however, the staff was friendly and the rooms were very clean. The rooms above us were a little noisy.
Great hotel, big tubs, free breakfast, close to light rail, very close to Whole Foods, and close to downtown.
The hotel is dated and could use a remodel, but it was reasonably priced. The room was clean, large but old. There was a jacuzzi tub in the bathroom which we didn't use. The switches and timer where outside the bathroom which dated the place. Still the room was good for what we needed it for. We had a good stay there.
The room was clean and tidy. Very simple, no art or decor to speak of. The lobby looked new and modern. Staff was very professional and nice. The HHonors floor was still in carpet from the 90's. Very old and out-dated. The room was very dated as well. My daughter who is 5'4" could press on the ceiling tiles, they were so low and old.
The airport shuttle was terrific to have.
Very friendly staff. Nice breakfast. The hotel nickel and dimes you. $2.50 for bottled water, $19 a day for parking, expensive breakfast and dinner.
Rooms are spacious and clean. You have to pay for almost everything else; internet, parking, breakfast.
I was charged twice for parking at the hotel. We were not allowed in/out entry into the parking area with our room keys. I was charged for parking at the parking gate and on my final bill. I called the hotel for REFUND and I haven't seen the refund on my bank statement as of this moment.
Pam at the registration desk was friendly and professional. Great first impression! I did not receive the complimentary breakfast that was advertised; confusion about a coupon. I was a bit disappointed in this.
Love that every room has their own balcony for fresh air. Great ammenities down stairs and friendly staff! I always enjoy the excellent customer service here. The location of the hotel is convienent, close to restaurants, shopping, and airport. Going in and out of the parking lot became an issue. At the Doubletree guests have the option of valet or self park (you are charged a nightly fee per night). We chose to self park, upon entering and exiting guests must use a parking ticket to do so, the parking meter ended up not working so we'd be stuck for 15-20 minutes along with everyone else trying to get out. They should use room keys for this versus paper tickets that eventually get bent out of shape.
Warning: Parking is NOT free at this hotel, not even for guests. You'll be forced to pay $20 to park per night! This made for a very obnoxious surprise during check-in.
The close proximity to the light rail and bus stops ,with very friendly and helpful staff Only two sachets of coffee left in room to use which meant after a night cuppa nothing left for the morning. When I left a note to the maid asking for more only one more sachet was left ---barely adequate for two people!!??
I really Liked its location, we were attending a event at the convention center and the hotel is actually leads into the convention center. That was great! We didn't have to walk at all. All staff members were extremely nice and willing to offer any help that they could offer. The hotel was very busy due to the event, but the staff still dealt with customers in a very polite and friendly manner. I also wanted to say thank you to this hotel for not treating us any different than there other guest, we have been to other hotels and due to our ethnic background have been treated like we were some how less. This hotel did an excellent job treating everybody well and respectively Thank you so much! Some of the things that we weren't so pleased with that room service had certain hours and that it wasn't 24 hours and that the rooms were a little smaller than what we excepted. But overall we had a great experience
Room was very quiet, even with all of the airplane traffic on approach to San Jose Airport.
Had a problem with the first room but they helped me switch rooms no questions asked
Top notch hotel. Clean, newly remodeled, all amenities & on site restaurants etc The valet. He did not specify pricing of valet vs self park or exactly where self park was located.
Excellent location, top choice for San Jose. Walking distance to major attractions and night life in the area. Excellent VTA transit access as well. Also consider the Hilton and Fairmont nearby. Valet parking is $29 with in/out privileges. This is a reasonable price for the area.
Great room overall, clean hotel in excellent location. Close to shops, food, and activities. Great service and friendly staff. Convenient parking (though it costs extra even without valet) garage connected to the hotel. Only a block away from Original Joe's. Despite a few quirks, I would stay here again. Charge for WiFi (unless you are an Elite member), ridiculous prices for snack shop food and goods ($5 for a Dairy Milk candy bar, $6 for an Odwalla Smoothie!), $45 for a t-shirt! Also, the hotel smells like the air freshener they pipe in at many of the Las Vegas hotels (could be a plus if you like that). Also, the choice of "aromatherapy" soaps are awful--why not go the clean, fresh scent of soap instead of burned wood?
The valet service was overwhelmed since the hotel had no self park option. Plus, the valet was serving guests who weren't even staying at the hotel but attending a concert or conference in the area. It's a bit ridiculous that it takes 20 minutes to drop off a car with valet and another 20 minutes to pick it up.
Pay WiFi with speed tiers.
The staff was very helpful when it was found out that the website I had booked through hadn't communicated with the hotel fully and they had to go digging for my reservation. But I got a room, it was very nice, even if a bit cramped, but that didn't detract from my stay. The grounds were very nice. I enjoyed their exercise room, it was more filled out than most hotels. I just wish I had had warmer weather to enjoy the pool and more time to enjoy every other feature of Hayes Mansion.
I had called ahead to make sure I coukd check in late, but when i got there, I couldn't find the front desk person (or anyone) for 5 minutes, then when I finally found her, she found my reservation, but couldn't tell what rooms were available & so had to call her manager, and long story short, it was just over half an hour between when I walked in the front door and walked into my room. She said it was her second day, which I can only imagine is really overwhelming, so I was trying to be patient, and I've had good experiences every other time I've stayed there, but i have to say, this one left a sour taste in my mouth.
We stayed here 1 night in room 121. It was a suite with easy access to the swimming pool. The back door lead right to the swimming pool. The pool looks bigger in the picture but it's still a excellent size. The staff was great and Sunday brunch was delicious. Good hotel to relax and get away from the regular 9-5. The only thing I can critique is we were there on a Saturday and there's was nothing special for dinner. The bar food was ok and room service food was ok. No restaurants walking distance but no big deal. Everything was releasing
Beautiful grounds Nice rework of what was there previously Nice pool and hot tub Good lounge Ample parking Comfortable bed Difficult to get to (in the middle of a neighborhood) Staff wouldn't print me a receipt (big issue on business travel) Pool / spa could be open later
Driving up the residential street and coming upon the entrance for the 1st time gives you a feeling of stepping back in time to another era. The attention to detail and the beautiful wood trim all around gave a feeling of a very special place. I had only one night to explore the mansion and surroundings.
Great grounds and plenty of character; a relaxing venue with history and luxury.
Used condom wrapper in the drawer. Need i say more.
Staff incredibly attentive The shortness of our stay
The grounds are really nice with a large and comfortable patio seating area and swimming pool. The furnishings in the room were old, old, old, and poorly decorated.
Everything from the room/bathroom was spotless incredibly clean . beautiful place to stay. Absolutely no negative comments to say.also GREAT STAFF! Very helpful and on point..even if I have to go out of my way to stay here again it would be worth it.very quite also.no traffic noises etc.will be back for another stay asap!!!
The newly renovated rooms and baths are simple and elegant. The Hedley Club lounge serves good food & cocktails. Conveniently located in downtown San Jose, short walk to Convention center. The room lacked many standard amenities: 1) password protected, high speed Wi-Fi (Wi-Fi was free, slow and unsecured) 2) in room safe large enough to fit a laptop 3) stocked mini-bar (empty mini-fridge provided but there were no vending machines or in hotel shop to buy snacks & drinks) 4) in room guide/magazine with local/city info
We loved the late night pantry
room service was delicious and fast. Stay was very comfortable. Beautiful large bathroom. Great location.
The bathrooms were well furnished... Better than the actual rooms. The staff was very friendly. True price I paid was not worth the room. It was a very crampt room with ancient furniture. The rooms were a boring shade of beige and our window view was another building being constructed. It's layout seemed more that of a comfort inn with a price tag of 90 dollars a night rather than 150. It's not worth the price, if you have a car go to a comfort inn and save some money cause got the same experience.
The fire alarm went off at 2:00 a.m. This wouldn't have been a problem in and of itself; however, there were NO STAFF MEMBERS around to direct guests or inform guests on when it was clear to enter. The only person around to answer questions was a security guard with an unbuttoned shirt. The next day, I expected some type of acknowledgement or apology for the inconvenience. Nothing. When I checked out a few days later, the front desk attendant laughed about it. The staff here is probably the most apathetic group I've ever seen at a hotel. The bed was LUMPY. No matter which way I positioned myself, there was a lump in the mattress. The shower drain was slow to clear. Overall, I wish I had stayed at a different hotel.
Under renovation, I couldn't easily find it at night. It didn't have a sign due to recent name change. Room was not well lighted.
We had an early morning flight from SJC so needed a place to stay nearby. The hotel was comfortable and had a nice shuttle. The hotel is off the beaten path and there isn't much nearby. We ended up needing to eat at the hotel bar (which turned out to be acceptable).
It is in the ghetto. Don't plan on leaving the hotel at night.
I love the rooms. They are clean and well maintained. I feel comfortable in every room I've stayed in. The service is wonderful. The staff is friendly and helpful. I enjoy coming back to this Four Points time and time again.
Our bed was comfortable and room was clean Requested early check in and rooms close together for our group. We were late for our function due to late check in because of hotel and weren't even given rooms on the same floor as our friends. Staff said they were giving us an upgrade for our inconvenience and didn't. We were very disappointed in their failure to accommodate our only two request!! For that reason, we will not stay at the Sheraton again!
There was a large party going on in the banquet rooms, which you heard throughout the hotel. The worse part was when it was wrapping up. not sure what was being moved...i.e.: large furniture or equipment... But after 11 pm, it is inexcusable. I would definitely not use this hotel on Friday or Saturday night due to the noise levels.
great service and excellent hotel
I was very please with the easy check in and check out process. The room was very clean, the bedding was very comfortable. The pool area was very clean and my family enjoyed night swimming as the pool was heated. It's near shopping and eating and the parking was easy. The only thing that was slightly uncomfortable was the airconditioner. It's so close to one of the beds that the air is blowing on you the entire night.
Hotel was clean. There is a good restaurant and a bar inside the hotel. There was no mini fridge or microwave in the room. a lot of empty space in the room which needed some furniture, perhaps an extra chair, or a small table. e
They actually have great cable, very friendly staff, just overall a great experience!
Convenient location, rooms are spacious Staff who were responsible for room service, hotel operator on phone were outright rude
the cleanliness and uniqueness of the room and facility
Fun location, great vibe, beautiful common areas and outdoor living space. Wonderful breakfast included with room. Called to confirm pool was open (November) with beverage service, were told it was and that someone would come out to offer us drinks. Nobody ever came for 3 hours.
The Valencia Hotel is one of my all time favourite hotels. the location is excellent, priced competitively and the staff are friendly and helpful. Great service!
Great hot tub and pool in a convenient location right in Santana row. Spacious rooms, well furnished and decorated. A welcome respite from Silicon Valley. N/a
Staycation Paradse... Ran away Halloween night... Great food drinks and security keep fun a perfect balance
Very comfortable room. Close to shopping and great food.
clean quiet room bed too soft, and too high off ground
Room was clean. Most of the staff was friendly.
I've always thought La Quinta's were great motor hotels, but I was not expecting to find such a beautiful modern style design, like other boutique hotels. The room was clean, the hotel staff were great. Access to WiFi was easy. And It took me less than ten minutes to get to the airport. There are not a lot of dining choices near by, but it gave me an excuse to explore the city. I found some great restaurants about ten minutes away.
The evening attendant arranged to have a cab waiting at a specified time. Just as promised the morning attendant reminded me of the arrival time for the cab. a few minutes early - ghe cab appeared. Very satisfactory for my late arrival and early departure.
The beds were confortable and the rooms clean. They changed me to 3 different rooms in 5 days because of several issues so I get the chance to try several beds. The staff was friendly. The outside of the building looks more like a motel and the carpets looks old. In my first room, the AC was broken and it was 80F. They moved me to another room the next day just under the construction. The renovation was going from 8:30am until 6pm weekend included. Add the noise of the airplanes taking off, this hotel was the noisiest place I ever stayed. The hotel is directly under one of the runaway of San Jose airport and not next to it so the noise is higher than any airport hotel I stayed in the past. The food was terrible. I ate outside after my first breakfast there. There is no restaurant on-site or nearby. Their parking shares the parking of a fastfood but I don't call this a restaurant to eat. The neigborough was really not nice (industrial looking). I would never come back here.
Breakfast Small room, no pool or spa
The room looks clean and nice (1) The materials for bathroom and bathtub look very cheap...like Motel 6 (2) Soap scum were very where inside the bathroom, around the walls, in between the tiles, on the floor...yuck..yuck...yuck. (3) Dust was very where inside the bathroom, on top of base board, surrounding water faucet... (4) Faucet inside the bathtub was rusty and dirty. This should be easily to take care of with $10 spray paint for home depot. (5) Rest room located on the first floor was not clean or not being cleaned regularly. Trash was overflown and just can't believe this happened at the Hyatt hotel. I would never come back here again.
Nothing There was mold in my shower. I had to change rooms. In the room I went to there was no remote for the TV. I made a reservation with my company Ltd and wanted to charge that card. I have them my personal card for incidentals and they charged my card. So the HD to refund my card and charge my company card. What an inconvenience I have to wait now 3-5 days for a refund when my card shouldn't have been charged in the first place. The furniture is outdated and old. I wanted to have a nice evening with my girlfriend for our anniversary and it was bad from the beginning. I also missed the world series because I had to wait 30 mins to get a remote.
The place was clean & quiet. The front desk lady was rude & difficult. The place is a little bit out of the way from many things like gas stations & other things of that nature
Beds were comfortable From our room we could hear music playing on the lobby all night long. Fan in the bathroom was incredibly loud and came on everytime the bathroom light was on. Very basic. No fridge, not enough outlets. But, it was clean, safe, and they had a room available.
Worked out get at a good price. Also get walking/running path next to hotel
Could hear everything outside my room. Sounded like a zoo outside my door. Accidently booked the wrong Four Points my Sheraton. Would not move my reservation to their other hotel.
The room is clean and bed is comfortable There is no toopaste (mouth wash instead) towels are a bit rough and there is no fridge
Nothing Hair in the bathtub, old beds, in need of new paint, stained carpet, paper thin walls where people talking all hours of night keep you up, only one functioning elevator, no choice of restaurants nearby. I would not recommend this hotel.
Highway noise and resturant is expensive.
Front desk staff was very friendly, very large hotel, long walk to the room without any short cuts. Lots of traffic to airport on Monday morning
Much cheaper than many other hotels in the area but with the same quality. Not within walking distance of much. Need to drive everywhere.
The rooms were clean and the beds were comfortable Kayak says there is an airport shuttle. The fine print says there is a surcharge for one. Turns out they don't offer a an airport shuttle, paid or free. We booked this hotel for the shuttle. When we talked to the manager, they used the excuse that there was a surcharge and we had read the description wrong. They did nothing to help. Poor customer service. Not at all impressed
clean and quiet
I like the fact that it is walking distance from the convention center. No parking due to event.
So close to the airport and badly isolated that you can hear the planes in the room! Bad value for money compared to other holtels of similar quality in the area!
Room was very clean, overall it is an excellent hotel Parking should be included in price, a little pricey
The location was convenient It was dirty and old. Not wat I was expecting. A bit disappointing
ridiculous that one must pay 25 dollars for parking plus 10 dollars for internet per night
The employees were very nice I didn't like that door to the room let air in and it made this annoying noise.
The room was clean. The bed was very comfortable. The location was ideal. There are lots of restaurants and activity in the neighborhood, which was fun. The staff was very accommodating, which was appreciated. We added another day and the hotel took it as an opportunity to bill us almost double for it, using "the price depends of availability", although it was clear that the hotel was far from full. That was not a good feeling. Also, the restaurant had really inconvenient hours, closing the bar at 11:00 and closing at 10:00 for breakfast. I get that the expense may be too hight to be full service 24/7, but keeping a light bar menu and the bar open for people to come in any time and get something to eat and a drink would be a big plus.
Friendly and knowledgeable staff. Comfortable bed. Great location near Original Joe's downtown.
The free water bottles and the friendly staff. The location was also excellent near everything downtown. The expensive parking when there were cheaper spots near by.
Cute and comfortable hotel, with super friendly and helpful staff. Recommend Mosaic restaurant for happy hour. Perfect downtown location. Could use new carpet and paint in common areas to freshen things up.
The room was clean and well appointed. It had all the facilities of a modern hotel - flat screen, coffee maker, nice bathroom, etc. The staff were friendly and helpful and very willing to accommodate requests. There are several drawbacks to this place: - it's right by the light rail tracks which turn a corne around 2 sides of the hotel. And there are 2 stops. So it is noisy. It stops about midnight and starts early morning so bring earplugs or expect to be woken up. Or both. - the walls are thin so even if the train doesn't wake you the neighbors will! - the hotel is quite expensive -- it's average for the area but then they slug you with a $25 per night parking fee which makes it expensive.
Front desk staff was very personable. I called ahead to find out about parking since I was driving a van and wasn't sure about parking clearance. He advised it was an open air parking lot. When I got to the front desk to check in, he remembered my name. Gave us free waters, asked me about my day, why I was there. Said I went hiking that day and gave recommendations for other hiking spots. Was very pleasant. Was refreshing actually such nice people and great service. Maids in the hall were very nice with smiles. Coffee downstairs was great. I will definitely be back if I am in San jose. None
Very accomadating and friendly. No gym.
Great hotel. Staff were very nice and answered tons of questions about getting around San Jose and to San Francisco.
Front Desk Agent was really nice and tried to help me find a place to go to that evening. Great location, walking distance to downtown hot spots. Saw a cockroach next to the desk. Neighbors were loud all night with slamming doors and loud voices, but that's not the hotel's fault.
Comfortable room, nice bathroom Expensive parking
No fridge, spit all over the elevator doors, dirty comforter with stains on it. ghetto young adults fighting in the front entrance, Ghetto people screaming in the hallways at 4 am. When I asked the front desk staff if the hotel is always full of ghetto people. They said mostly just ghetto people on the weekends. My room also looked straight across into another guests room giving you no privacy. Also $23 a night for uncovered self parking is a lot. The room was extremely small.
Decent hotel/motel, the grounds could have been nicer. the pool is great and the Jacuzzi. Most of the hotel near this one (a lot) offer free breakfast, this did NOT. A minus which wwill influence my choice of hotels. grounds were very plain, the shower heads are crusted over and have low pressure. Towels area bit small. No breakfast included, a BIG minus!
My room was very comfy, great bed. Staff were very helpful and courteous. Surprisingly good food options somewhat nearby. Common areas could be a bit cleaner. Lots of families, so can understand how it gets messy. But my room was very clean and great for what was needed - a place to stay that was accessible to SJC airport. Nice airport shuttle.
Location is near Levi's Stadium and SAP arena. We were there for 3 nights but our room was never cleaned.
Nothing. There was multiple things I did not like. For starts, the first room 193 I was assign too smell. The sewer smell was very strong and there was bed bug. Keep in mind I was there for 10 minutes. Secondly, I moved rooms (142) and that room had the same problem. Huge bed bugs. It was disgusting. Called the front desk and sent security guard, for what? To check the room. We got our belongings and we to the front desk. I demanded my money back they give me trouble bc their manager was on call. Finally after an hour I got money back, partial btw. I had to look for a room at 1am, driving around the city to find one. It was not a magical experience. It was awful and I will NOT recommend this hotel to anyone.
Very clean. Restaurant on the premises with bar, bar has great happy hour. Quiet. Pool and spa. Everything you need. Beds are very comfortable. One of the front desk people wasn't as friendly but he seemed overwhelmed
I like the comfort for pillows and the location. I was shocked that this 25 year old + hotel calls itself a Wyndham Hotel. The toilet was running for several days before it was repaired. The light near the door did not work, the refrigerator was not working nor did the safe.
Rooms clean, staff friendly, nice big beds The parking was bad drove around for about 20 minutes to find parking very disappointed over all it nice place.
Location and shuttle service work well. Updates to the rooms are nice while the bathrooms still need updating if one spends $100+ a night here. Grounds outside need cleaning.
Not really anything I should've stayed at the holiday inn The rooms and staff were not nice
Room was comfortable and clean Limited parking
Nice place, room was clean some street noise
We did get a great price on Kayak, $100 per night. The rooms were clean but they are small without a chair or couch (except for the desk chair). Small details needed to be taken care of like finished paint on the ceiling, toilet was leaking internally and cycled every 30 min. The shower control knob was very loose and about to fall off. These were minor items that the staff that cleans should notice and have maintenance repair. The staff was polite and helpful but the restaurant was expensive for breakfast for the amount of food served. Being we got a great price on Kayak i was satisfied overall.
The cleanliness, the simple yet nice decoration, the courteous personnel. nothing, really.
The staff are very welcoming and accomodating. They always answered any questions with a smile, and were very quick to respond to any needs we had. The room was very clean, but there was street noise during the day. They had a nice breakfast in the mornings. Difficult finding restaurants to go to. They need to have a restaurant guide/intertainment guide in the room. When we asked about places to eat, they were very accomodating and even gave us some coupons to use.
Pillows were hard, get softer pillows
We had stayed here a year ago because the location was perfect for us. It was undergoing renovations at the time. They are done now and the place looks really nice. The complimentary breakfast is great. It seems as though the finishing touches of the renovation are not done. Our room could have used a dresser or at least some more drawer space. They should have replaced the mattresses.
Staff was very friendly. Very nice decor. Easy access to your room - You don't have to walk through a huge lobby. Easy to go to Falafel's Drive In and the mall. Bedding and bath towels were not normal hotel quality. Was not a fan of the way the comforter was easily exposed. Wasn't in a traditional duvet cover and could see the stains of the actual comforter when the sheet was pulled at certain angles.
The hotel was decent at best . My problem with the Hotel was it smelled like mold " severely " I'm also allergic to mold . So it triggered a severe sinus infection and cough . I didn't sleep . And I had to leave my job early due to this .
The room was very nice & comfortable for a business trip. The breakfast, free wifi & gym were nice perks. The shower was weak. The refrigerator in the room was a bit noisy when the motor kicked in. And the freezer leaked water into the frig section. There are only two restaurants near by, which I don't particularly care for that type of food. They don't look that great either. So I had to drive if I wanted anything, groceries, restaurants or pharmacies.
arrived with paid in full advance confirmation and correct booking details and was told (rudely) by front desk that they could not find it and were "full" . They did nothing to solve the problem and left me to find a new hotel last minute, exhausted, late at night in the most expensive silicon valley area in the country costing me over $500. I am a frequent business traveler and have never experienced such aweful hotel service in my life. This hotel should be ashamed of itself and should evaluation its purpose and focus going forward. I would go as far as to say people should be fired for the way they mishandled such a basic customer function like this. Will never return to this service shithole again and would not recommend it to my worst enemy.
The room was clean, location was good. Place was nicer after their recent construction. The Housekeeping staff was great. Booked a room with two Queen beds, even called earlier in the day and confirmed. When I arrived, was told there was only single King bed rooms available, no help at all at the front desk.
Staff were very nice. Easy Access from Highway. OK Parking without a fee Noisy-Noisy! Sounded like they were cleaning above my room until midnite. The upgraded room look nice but the quality is not there. Probably won't be staying there again
All employees were very nice and helpful. We were accommodated even during a rush and early arrival. Breakfast is a nice touch, and whole place looks modern with interesting artwork, plus a nifty business lounge with printer.
Nice remodeled room, minus the bathroom. Staff really helpful and was in a good location close to restaurants and shopping. There is a ton of road noise all day and night from cars and trucks. Sounds your windows were open all night. They should've upgraded the windows to block this noise.
The room smelt clean and the bed was comfortable. Receptiontionist was not friendly at all and wasn't clear with information about check in or check out.
The look and room I had to wait at the bar for a few minutes because no one was there.
Nice clean hotel with many amenities (gym, pool, private computers with printers ....) Tad noisy next to the 237 freeway ... bu
Not noisy. Clean room. Starbucks served in the morning at the cafe in the lobby...very convenient Would be great if the little cafe stayed open longer