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The locations was great next to the convention center and Gas Lamp. Also close to food and shops. Clean, renovated and felt luxurious.
Location Given room with bad view. When others were available with good view.
Clean and comfortable It would appear people mostly come here too party. The first night there was a party at a the end of the hall and a large case of empty beer cans in the hall in the morning. The second night We were woken at about midnight to screaming and carrying on outside our room, literally outside our room. We asked the partiers to be quieter but gave up when we saw it was > 15 people in the hallway. They quieted down at 0300.
Located with in walking distance to the Gas Lamps District, Petco Park, water front and many more areas that I like. Clean rooms and friendly staff. Every year me and the wife go on a little get away and we always stay here.
Oh the views from the rooms on the upper floors are incredible. Rooms are average size, and much smaller than the Marriott and Hyatt which are close by. Parking $35 a day what a ripoff. My daily rate for the car rental was less. It was difficult to find the Fox Sports Bar as you had to go outside. Hotel needs to have better signage.
View from room was spectacular . Beds very comfortable Booked a view room on line requested a refrigerator got to hotel was told that I did not book that room and it would be $ 35.00 dollars more a night for view room . No refrigerator. 2 days without housekeeping had to call front desk to get room cleaned.
Clean Horrible View
Well kept room Terrible wi-fi and 17USD / day upgrade is utterly ridiculous
It is on the bayfront and has restaurants and close to Gaslamp. On the first morning of our stay, the housekeeping supervisor with her clipboard came banging at our door at 8am. She didn't stop until we jolted out of a deep sleep to answer the door. When we came to the door she pretended not to speak English. The parking is $35/day. There is no fridge in the room. The duvets had stains and smelt bad.
Loved the comfort of the hotel and the location Nothing
We loved the location and he cleanliness. It was very quiet and the room was extremely comfortable! We did like the view but wished there were more pictures online so you can get a good feel of the view you're paying for. I believe it would be helpful for further bookings.
Price point and location We got a handicap room and I'm a Hilton member. No love there and it was my anniversary no love there!
Large clean room, good views, many on-site amenities shops and restaurants, great location, helpful efficient staff. Expensive rooms, extra charge for internet, no ventilation fan in the bathroom.
The location, staff, atmosphere spectacular customer service. The pool area was heavenly. I wasn't able to stay forever.
Great gym; liked having Starbucks in hotel. Great location. Construction site. Hallways super narrow. Bathrooms small. Will be nice to see it in a year from now
Beds were comfortable. Concierges were all great -- friendly, knowledgeable and helpful. Pool was lovely, view was lovely. Nice pre-set videos for fitness classes. I did the yoga. Balcony quite small. Restaurant nice for breakfast buffet but dinner wasn't very good.
As a young couple, we have not stayed at many nice hotels. This was a very refreshing look into the "adult" world, and truly sets a precedent for what a well put together hotel looks like. No complaints whatsoever.
Experience was great
The hotel was clean, comfortable, and the service was good. The facility is very nice and the location is prime. Everything was overpriced. Valet was $47 a night ($35 for self parking), the hotel charged an extra $12 for Internet service, and the room service arrived in a paper bag and plastic cups (very disappointing).
Option for self parking with option to come in and out. Great fitness area and pools. A little pricey. Internet charge.
The location and the view of the room Subaverage room. The price of the room and the room itself does not match. Small beds, small bathroom, small sink area, not a luxury hotel, less than average room.
Love the pool area, felt as if I where in an all-inclusive-resort. Like that the Boardwalk was just steps away. Would definitely recommend this hotel I stayed on the South Tower, did not like the construction noise and sight of construction
Nice grounds, hotel staff very friendly. While on vacation being woken up at 4:00 am and 6:00 am every morning due to construction work being done on the expansion of the conference center was a bit maddening. I got the impression that they were behind schedule due to the 3:30 am dumpster clean out. The services at the one and only restaurant was very poor. Complete mayhem in the understanding of the services due to poor management, Often times we would have to go look for a server to get a drink at the lounge area.
Location Family friendly Great staff Would definitely stay there again! Self parking is horrible. Valet parking is $45 a night.
The bed was very comfortable and my view was amazing! One of my towels was dirty upon arrival.
The room decor and layout was very modern and had a nice feel to it.The staff was very friendly and nothing but helpful when needed. Couldn't have asked for better service. The mattress was a bit too soft for my liking. Also the walk in shower looked great and the dual shower heads were nice but it caused large amounts of water to pool up where you're supposed to dry off
Mattresses are too soft
Fine hotel Was charged for a king suite and received a regular room. Haven't received the credit yet.
Location was great. Right at the start of the Gaslamp District. Walking distance to many great restaurants and bars. Close to the baseball stadium. Staff was friendly and offered good suggestions for dinner. Gym was nice. Arrived on the day of a baseball game. Road closures made it difficult to get to the valet drop off point. Valet only. Cannot park your own car. Wish the hotel room was more clean. Lots of items in the room (i.e. Snacks and items for purchase) that hadn't been swapped out in a long time. For a 4 star hotel I expected a little more. Room needed a refresh - signs of wear and tear.
Great location, great staff, clean, funky and fun. Rooms are small and water pressure sucks.
Tech /music accesbility. Hospitality. Clubs, bars, and restaurant in the building Price for parking
Stop charging resort fees. Include microwave and minifridge in each room.
The Woodstock suite was awesome the room with balcony was great. The restaurant Mary Janes was very good and Robbie the concierge was very helpful. Fun place to be After checking in and not an early check in were were barged in by the cleaning staff. That could have been embarrassing, right! Then I get an email a day after checkout with a 93.00 minibar charge we took 2 waters and two beers, even at crazy assed minibar prices that doesn't add up to 93.00. It is disappointing because we really had a good time and I like the hotel and their staff, but I don't like being screwed!
Location is excellent - in the heart of Gaslamp Quarter, actually right next to the Gaslamp sign. Pretty good view depending on where the room is located. Direct exits to 5th Ave, 6th Ave, and L St is a nice added convenience. Studio King room was great - clean, modern decor, comfortable bedding, great bathroom with rainfall and standard shower head, iPhone 5+ dock, good channel selection on TV. Lobby and surrounding have nice, clean, modern decor. After housekeeping, we found that the original iPhone dock we were provided was switched for a different model. The original one was better for us, as we could directly mount the phone for charging without a cable needed. The newer model required a cable, which we didn't have. Called the desk and they didn't know why it was switched, and said they'd follow up to resolve the issue... they never did. Overall, staff is not the most helpful.
Nice Location High price
I love everything about this hotel! From the location, the rooms, the staff, the bar and restaurant, to the new friends I made.
it's a great location. Easy access to any part of sd. Our neighbors were partying until 4 am despite complaints. Hotel did not do anything about it.
Solid hotel as always Front desk clerk who checked us in was not professional and quite curt. Train your staff for those who travel far distances who deserve a little common courteously, will you?
Staff were very nice. Clean hotel. Very accommodating I got charged $42 fot valet parking. Valet parking should be free. You are already spending money in staying in that hotel why wouldn't the valet parking be included?? That's one thing I was Not happy about.
Very friendly and helpful employees everywhere! Need better nacho chips
friendly staff, very clean rooms, beautiful view, accessible inconvenient parking fees for valet, no fridge in rooms, pricey
Facilities were very well kept. Room was very nice, and looked out over the Bay Area. Great location to GasLamp Quarter, restaurants, and connects to Petco Park. Great proximity to the convention center. Staff was accommodating. Concierge and valet staff were very knowledgeable on good places to eat/see in San Diego and other surrounding vicinities such as La Jolla, Coronado, etc. Also, got a little discount on zoo tickets by purchasing them at the hotel. Valet parking is a little steep. They charge $40.00/day. I agree they should charge for the service as its quicker and easier for someone to park your car and bring it to you, but $40.00/day is a little high. On the upside, you can use it as much as you want.
Loved the location, bed, look and feel of the room, and the staff. I stayed in a water facing room with a (sort of) balcony on the 20th floor. It was a tremendous view I had a fantastic time. Couldn't possibly be closer to gas lamp district The room was a bit small and unequipted for the price per night. No microwave or refrigerator unless you call and ask for one to be sent up which was a bit tedious. Overall only complaint I could have
Very clean, comfortable bed, nice staff, perfect location, and great view from the 17th floor. N/A
Staff was very courteous, rooms were clean and well stocked, beds were comfortable and had clean sheets. Clise to bars and restaurants. Overall very comfortable. Location is a bit far from the beach
Its was clean staff was amazing I have nothing that we didn't like
The room was clean and well laid out. The bed was comfortable, and the windows was nice and big. The bathroom stayed humid/moist for a long while after taking a shower.
Room nicely appointed and bed extremely comfortable The valet needs to bring his coffee with him at 7am or drink before he leaves home. I had to rustle him up to make an 8am appointment.
Really great location. We went for a date night and were close to great restaurants, nightlife and the mall. Really loved the Victorian feel Tiny room! No fridge in the room (sad to not store our dinner left overs)
The location was fantastic, right in the middle of downtown. Walking distance from nearly everything. The price was significantly better than other much pricier hotels in the area. Staff were very friendly and helpful. The fireplace in the room didn't really work. The maintenance guy came to the room, but couldn't figure out how to fix it. Not a huge deal, but a bit disappointing. The ceiling above us was creaky... every time the people in the room above would move around the ceiling would creak and squeak. It was annoying, but otherwise the room was quiet.
Clean, nice, and elegant hotel. Great location to Gaslamp District near bars and restaurants.
You guys cancelled my reservation for a conference....... You guys cancelled my reservation for a conference....... :(
Nice ambiance. Restaurant was great. Front desk service was very friendly. Being near the convention center it was a bit noisy and rooms that face the center courtyard are subject to echo of conversation late at night.
The whole experience was great. The room was perfect for the 2 of us and the gas fireplace was wonderful. We had a great view as well. The downstairs courtyard was gorgeous and I wish we had taken advantage of it more. The location was ideak, walking distance from everything we wanted and needed to do. The staff was super friendly and the room service was great. i would just suggest bigger pillows :)
I liked the location, the decor, the patio dining, food, staff, price. Nothing.
Charming hotel with unique "old times" style with newer modern amenities. Their balcony rooms are beautiful and the beds are amazingly comfortable. Great location for gaslamp!
location was nice. Common areas beautiful. Staff helpful. Overall clean. In general, happy with our 1 night stay too celebrate anniversary Room on the small side, which was ok for our short stay, but not if you've got plenty of luggage. Some minor details could use touch ups (e.g., bottom corner of doors in bathroom chipped). Not sound proof.
Very clean room, called for early check in. Gave us very a tiny beautiful room with balcony, great bar and wonderful breakfast. Valet was so expensive, fireplace never worked, our room was very very small. I did not get a call back from the lost and found. I left my personal pillow, called back twice they never responded. It was hard to sleep from the noise outside.
I loved the whole experience! Friendly staff, helpful front desk and the rooms were SO beautiful! We will definitely be coming back :) I didn't like how short my stay was...nothing you could do! When we had brunch, I feel as though we could have had faster service but other than that the food was yummy and the space was beautiful!
Staff was friendly and helpful. Room quality didn't meet expectations for rates and hotel appearance.
Location is amazing!! Very clean! Nice staff Didnt end up getting a room with two beds like I had reserved because I booked through a third party.
Very expensive parking
Very good location for the Gaslamp Quarter Didn't know that it was Valet Parking only at $47 per night. With this charge added to the room charge per night, I don't think I'd stay here again.
Convenient location, friendly staff. Super corporate, fixtures seemed old, rooms poorly ventilated.
They gave my Wrong room
Two-minute walk to the exhibit halls and lots of shops and restaurants just outside the hotel doors. Central location for site-seeing as well.
Room was nice and clean. The view was great. Location was great, located is in the middle of gas lamp and the convention center to take the ferry to Coronado. No self parking garage. Valet only at $47 a night.
Hotel was excellent location. From the minute we drove up to valet to checking in and out, customer service was great. Right in the main location of downtown gaslamp, next to Petco park which we were there for the All Star game. Had an amazing time. Would definitely stay here again. Customer service, location and hotel. Room was comfortable.
Loved the room and location At check in, the young man at the front desk seemed a little condescending and rude.
Room per night was cheap 120... plus tax... I was there for comic con...it's a hotel it's not a 4 star hotel though...maybe for location but the amenities are very basic and the guy there was rude at the front desk.
The hotel was lovely and the concierge was super helpful in finding me a place to get a relaxing mani-pedi.
This hotel is very chic and modern loved everything about it!
Location, unique decor. The gym room is tiny! And the room wasn't huge either. So fed up with 4&up star hotels forcing you to get out of your room in order to get a decent coffee or breakfast and not offering really anything except decoration.
Near the convention center and very comfortable. No complaints
Awesome location for Halloween celebrations!! Had so much fun! Lots of places to go within walking distance. Didn't have to leave the hotel except that we wanted to people watch. The costumes were amazing! Can't beat the Gaslamp for Halloween!
Very modern hotel, friendly staff and great location to many shops and restaurants Bed wasn't very comfy
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Perfect location for Gas Lamp bars and food.
Location, staff attitude and willingness to go the extra mile. Property was very well kept, service, from valet to restaurant, was excellent. Friendly, pet-acceptance, was a plus great pool area TV watching in room was not same in bar, should be able to watch game in room or in the bar area. Two differnt tv packages seemed senseless.
Great location and very nice staff (did a lot extra due to it being my GF's Bday). No
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This guest did not leave comments about this hotel.
Room was dirty
Really liked the Hotel. The location was great. Service was excelent. We will stay there again.
Everything was very clean, tidy and the staff made you feel at home. The room was very spacious and comfortable. The night time hours were quite noisy due to guests in rooms close by coming and going around midnight/1am.
it right by Petco Park, you can see the baseball game from our room no pool or hot tub, parking was incredibly high $32
Roof top bar is a lot of fun No swimming pool
Early check-in, option to add microwave, fridge and a crib, friendly staff and fast service. $15 self parking per night right across the street. Small restaurant, no swimming pool or a gym.
Again the staff was excellent, from the valet guy to the maids, they all go beyond there line of duty. The room I stayed looked like one of the older ones that hasn't been updated, the beds were worn and very lumpy, the shower did not work properly.
Great location walking distance to food and bars/clubs. Rooftop bar was good but overpriced drinks The beds were really small
the front desk was very accomodating to any questions or requests we had
The location is great, right in the Gaslamp Quarter. Everything is walking distance. They charge for US$30.00 for an overnight valet parking. There is no other possibility to park anywhere nearby. I think 30 dollars is a lot for it,. or they should include this in the hotel room rate so the guests will not feel that they need to pay some more extras.
convenience to Petco Park, Seaport Village, & the Midway carrier lack of free parking
The room was clean and comfortable. The location for functions at he Convention Center is excellent.
Space,cleanliness and kitchen, will definitely recommend. Parking valet is $41, ouch !!!!
I liked everything. Great location right in the middle of the Gaslamp Quarter, friendly and helpful staff, downstairs bar, clean and spacious room, nice decor, free wifi, and the mobile check in via text was a cool feature. $40 valet is the only parking option offered by the hotel, and although I didn't have a problem with the service, a discount for hotel guests would be nice
Overall great experience
This hotel is in the perfect central location, closed by to all the main attractions in San Diego. Staff very professional, always helpful and room was very clean and very modern bathroom. Paying for parking. I wish parking was included in the hotel reservation. Overnight parking is $40 a day, which I feel is a lot of money.
The staff was superior-friendly, warm and went out of their way to be helpful. I did not feel secure using the exercise room. Downstairs, secluded and next to a work room or garage. Same price as Marriott Marquis