The facilities and tons were very nice and great for families. The restaurants were great, the bar area is very nice and great staff supporting it! The needs were excellent and the rooms are very comfortable. The balcony access was a nice touch as well! They call it a golf course hotel with no available golf course??? Why lie about that?? If they are selling this, then provide access to another course nearby.
It was a nice hotel in general, I just didn't like the fact that the house keeper did not respect our privacy. I paid for one night at the doubletree on Penasquitos drive and asked for a late check out at 1 AM. They said we could check out at 2pm the latest and that was perfect. so in the morning, my sister and I decided to get our stuff packed and ready that way when we come back from getting breakfast, we wouldnt have to worry about carrying our heavy luggage to our cars when checking out. We arrive back to our hotel room at 1pm and our hotel room was wide open and our bathroom smelled as though the cleaning person took a dump in there. I WAS DISGUSTED AND UPSET, for we really enjoyed our hotel room, but for someone to barge in and to leave the room as though no one was staying there was really dissapointing. I would've been outraged If we have left our personal items in the room and returning to a scene as such. I told the woman at the front desk what had happened and all she had to offer me for her apologies were "cookies for the road." Before all of this had happened, I was honestly considering in becoming a double tree member, but now, my thoughts have changed due to this experience.
See below. Ray at the front desk wasn't welcoming upon my arrival, but Jordan & Kris more than made up for him the next day with there demeanor and attentiveness to my needs! Kudos to the both of them!
The room was ok The bathroom was not cleaned properly. Hair from a previous guest was in the shower