Flott utsikt over Cocabana! Fantastisk frokost, selv om jeg savnet gryn/frokostblandingen med youghurt. Frukten oppveier!
Beliggenhet, sikkerhet, tidleg frokost, heilt ok rom. Det var dårleg nettforbindelse. Det betyr mykje på forretningsreiser.
Meget sentralt på Copacabana. God service. Følelse av sikkerhet, trygghet. Raskere resepsjon.
Terrible service, no complementary wifi, no way to make calls from the hotel, the staff aren't interested in solving problems
I could hear chairs moving on both sides of my room on my floor level as well as above and below me starting at 6:30 AM!! the noise didn't stop with that! the telephones in the hallway rang at 7AM and I could hear the staff using their walkie-talkies around that time. No respect for people who wish to sleep in!!
The location worked well for us. We felt safe a few blocks off the main beach The Hotel Reception overcharged my credit card by a substantial amount. When I asked and showed them the price on my "Kayak Trips" on my phone they still claimed I was being charged the correct rate. When I accessed my account at their business center, they finally conceded, cancelled the wrong amount, and charged correctly. It was an hour wasted with a man treating me as if I were stupid. The female clerk was helpful. The problem was corrected. Everything else was very good, but the initial dealing with the front desk staff was extremely poor.
Situated in a nice, safe area on Copacaban Beach close to Ipanema, this is a good quality hotel
Location , Staff, great breakfast, Very accommodating and honest staff. Roof top observation for the new year fire works display Room was located between elevator and utility room, so we heard noise at night. Note this was a room we paid 600.00$ a night for.
The staff were very accomodating. I thought the room furnishings and bed were not up to standards that I expected.
Restaurant food was very good and well priced. Wireless internet was good. I would like more comfortable and updated facilities in room
Excellent breakfast, good location, comfortable.
Free Internet connection - excellent breakfast buffet - staff very helpful and kind. Maintenance overdue - (i.e. sink tap loosely mounted, windows poorly closing, elevetor not funtioning) - Noise in the room from traffic in the street and poor isolation of the windows
Scarcly furnished room, really not a 4 star hotel, more like a European 2-3 star. Scummy carpet in the hallways and breakfast room, tile floors, bathroom OK, and very loud room due to the fact that the windows are old single pane facing forward to the Copacabana side. Nice view though ;) see above
Great Pool.....good breakfast Few rooms with view to the ocean
Hotel is close to the beach. It was built very luxury, but time started taking its own.
Location is great. Reception Staff and Doorman helped us a lot on any problem. Service is also very good in comparion with the other hotels around the area. Communication is a big problem. All the staff should speak english. Rooms need renovation.
Excelente location, very good breakfast Room was small
The location right next to the beach is perfect, and the view from the top terrace bar at the 16th floor is absoluty amazing When I checked in, they tried to charged a higher amount then the rate I got at booking.com. I was there with a friend, and they gave me some crap about the reservation only was for one person, although it was for two people. After showing them the receipt where it said clearly that it was booked for two people, I got the right price.
Beautiful. There is no bar or restaurant in the main building. Needs more.
Awesome location across from the beach. The rooms and facilities are excellent. The staff are very helpful .. The pool area is in shade most of the day. However the water is slightly heated. We ate at Wee which was disappointing. The food and service were just OK. I ordered Pad Thai. Having just returned from Thailand - this was a poor substitute.
Great Service! Great restaurant MEE! Cesar with guest relations made us feel so welcome. Would definitly recommend this hotel. I look forwardto staying at other Belmond properties in the future.
Customer Service, Izabel reception Manager is very efficient and helpful.
Location is fantastic, unique experience to stay at a hotel which forms part of the Brazilian history. Luxury but with good taste. To wake up, open the windows and see all of Copacabana is incredible!
This hotel is uber-glam! The building is stunning and the rooms are both large and elegant. The people watching here is primo. In addition, the staff (especially the concierges) are some of the best I have ever worked with. I would highly recommend splurging on this hotel to make your stay in Rio unforgettable.
realy nice staff , thanks ! the famous restaurant "cipriani" seve food warm up again !
Excellent location on Copacabana Beach. Minutes by taxi to Sugar Loaf, Ipenema and plenty of graet shopping along sidewalks and indoor malls.
Pluses for the hotel include: Proximity to the beach, hotel room view, inclusive breakfast. Items that need improvement on include: Customer service, maintenance of building and AC, softer beds to please the general public, customer service, and customer service. Do not count on calling front desk or any issues you may have, you will get transferred from dept to dept until you're once again taking to the original person you called. They call themselves a "luxury hotel" which is far from reality.
modern upscale hotel located right across street form the beach.
The beach was private, clean and beautiful...a nice break from the crowded beaches of Ipanema or Copacabana. The driver service at the hotel was our best experience with knowledgeable drivers who were courteous and friendly. The concierge service was also helpful and friendly. The hotel is terribly dated and run down. The prices are absolutely astronomical and do no warrant such mark ups. A simple buffet breakfast with very poor quality food and choices cost $26 US per person. Drinks are $9 for the traditional Caperienha where outside the hotel you pay a maximum of $5. The front desk staff at check in was overwhelmed due to the holiday season, but they were not only unfriendly, they were slow and inefficient. It took us over two hours to check in and once we finally got our rooms, they did not honor our prepaid reservation. This was eventually corrected, but the frustration was not worth it.
Good location, wonderful staff
Very good location - close to everywhere This is not truely 5 star hotel. It is poorly managed, no sence for details in hotel interier.
Nice little beach in the back of the hotel We had a cab driver over charge us and asked for help from the security in front of the hotel. We got an eye roll, much correction in language use so that by the time they heard the story the cab driver had left....and then they said wow they over charged you-you shouldn't have paid! The door actually broke to our room...the wind blew it shut hard, another room was not ready for about 10 hours for us to move into. They kept saying within the hour....It took over two hours to get a mix up in rooms straitened out when we arrived. We spent a lot of time resolving issue's, instead of relaxing and enjoying our vacation. Beds are uncomfortable too. I wouldn't recommend this hotel to anyone.
Location of hotel was good, as away from Ipanema Beach and the crowds, had a small beach directly below hotel and a shuttle bus into town Hotel old 60's style hideous architecture, tiling/grouting in bathroom appalling, lack of coffee shop and attractive restaurant (apart from buffet restaurant near pool, but don't want to eat there every night) in evening, lighting in bar and hotel restaurant appalling at night - depressing. Very small pizza restaurant near pool, but always full as not nearly enough tables - very old fashioned - could renovate into lovely larger seating area as lots of room surrounding restaurant. Hotel overpriced considering all these drawbacks, staff pleasant in reception but many waiters offhand - not up to normal Sheraton high standards
10 minute walk to Leblon Rooms were dated, not worth what we paid. Spa was disgustingly dirty and service was not very good. Shuttle bus only goes every 2 or so hours and you need to book in for the return trip home (which when you're on holiday you don't really want to have to think about and plan your day around!). Cab back is around 10USD each time so it adds up when you want to go in during the day, come back and get ready and go in again in the night. Last shuttle home is at 10pm which in Brazil is much too early.
Close to the city, spa was very good, staff was friendly. Renovation, at times noise and blokking a bit of the view.
Central location, good facilities and good English speakers at threception
The staff were friendly and helpful and the buffet breakfast was good. The location was good for my business event The room was on an internal lightwell and was very dark. The decor was very dated but there were too few ceiling lights. There were building works going on in the lightwell and this caused some disturbance.
I stayed at the refurbished area of the hotel: Double room with partial sea view (It was not necessary, the sea is a few meters from the hotel). Comfortable facilities. Reception staff and room service were very attentive and professional. Breakfast very good. Thel place where coffee is served is too small, incompatible with the size of the hotel.In despite of this, it was good
The breakfast buffet was excellent with a very wide variety of fresh fruit and the view from the beach-front rooms was amazing. The front desk was understaffed and even the most simple request required that we stay in line for 10 minutes. But once you got there the staff was courteous and helpful.
The hotel food was excellent - especially the restaurant. The staff was very helpful and nothing too much trouble. The location was good. I booked a sea view room and a semi deluxe room. When I checked in I double checked the room type with reception who confirmed what I had booked. When we were taken to our room it overlooked a brick wall and no sea view. We were not very happy and asked for a change of room immediately as this is not acceptable. I have read on holiday blogs that this is a regular occurance with this hotel. I would have checked out straight away had the room not been changed.
Location is very good, near from all interesting places the size of the bedding was lower than the bed, lack of a simple coffee machine in room
location i have stayed only for 10 hours, so I didn' t find any! The view was awful! Ask for seaview!
Very nice and well maintained hotel - modern design and not like some of the hotels you find along Copacabana. Great breakfast buffett Hotel is a short walk to Ipanema beach as it's located at the far end of Copacabana This hotel is located at the opposite end of Copacabana from FIFA fan fest so you need to plan for a 30-40 min walk to get there - not a big deal, as the view is great!
Olympic trip, so prices were jacked up. Surprisingly ignorant desk personnel about local restaurants. In hotel breakfast was very busy but done well. Rooftop bar provided great views of beach and ocean. Workout room better than most and had sauna and steam room! Sink never fully drained. Had to jiggle handle to get toilet to stop running No good place for keeping suitcase open and accessible.
We were upgraded to a suite with fantastic view. Staff excellent. Good breakfast.
Fairly good location. I cannot really say anything much more that is positive about this hotel. Like most hotels on the sea front in Rio it is grossly overpriced. The beds were poor quality and uncomfortable. The internet service did not work and they charged me US$2.30 for a cup of tea! Stayed at this hotel 21 years ago -it has not improved with time. By the way, there was NO partial sea view unless you put your head 5 ft out of the window.
The service. The price.
The location. No.
Wonderfully helpful registration staff. They were helpful in finding restaurants and booking trips. We didn't speak the language and needed assistance. The rooms were clean functional and unique. It would be helpful to have a clock in the room but that is not really a complaint.
This hotel was very accommodating and made it easy to plan day trips, activities etc. free breakfast in the morning was very good. Very friendly staff. Excellent location
I would like to stress the staff, specially Miss Larissa at the Reception (very attentive and competent) and Miss Mari (Supervisor) both of them are very capable professionals. Hotel is absolutely the best pick by Ipanema-Leblon beaches-seaside in Rio de Janeiro. Safety (My vault was violated).
Nothing..... Bad service, extremely expensiv,
Because of the problem as below, they gave us a glorious suite on the 15th floor overlooking the sea for the 3 days and made the bathroom work for me (in a wheelchair) as best they could. Very upset the hotel did not recognise our disabled oceanfront room as booked and confirmed through you. A disabled room became available on the 2nd day but we refused it as it looked on to a brick wall.
Concierge Rooms and front desk staff.
I did not like it!! The hotel is completely overpriced! Reduce the price so it's consistent with the facilities and service you offer! The hotel, the breakfast, the minibar, the laudry is completely overpriced. You tried to cheat my on the breakfast by charging 20 BRL extra on an already expensive breakfast. When I asked why the guy said it was because of the cheese. So I asked him to remove it and come back with the cheese that was included in the price. And guess what - he came back with exactly the same cheese and a bill that was reduced from 85 BRL to 65 BRL! The water in the roomcost 19 BRL! My company pays the bills for me but I still care about the cost. The only luxurious thing about Caesar Park is the prices. Bad bed, stained carpets and noisy ariconditioning is not luxury.
The location was fantastic, just in front of the beach and had people taking care of you on the beach as well. The price was a little bit high I would say but in accordance with Rio's standards.
we booked the hotel through kayak- their website was not working, we had some issues at check in but they were resolved, the stay was great, the rooms were clean and nice , we were upgraded to the executive lounge - breakfast and light dinner was included.food was very good. service was excellent- internet was reasonably fast, all in all - a pleasant stay-
Very clean, calm and quiet. Very modern! Excellent staff. Too bad it's so far away from everything. It was way too far from everything such as the beaches, main shopping, tourist attractions. You need a uber or public transportation to reach main avenues for shopping and dining.
I would like to personally thank the staff for all there help. From the security to the front desk. Isabel at the front made me feel welcomed and she was really helpful with my entire stay. Thanks AGIAN
Superior rooms are worth the little bit extra. Very clean and modern. Helpful staff.
Situated in a wonderful neighborhood; metro is around the corner connecting Catete with downtown and Copacabana. The hotel itself has everything a traveler need. Everything was perfect
The staff are friendly and helpful and provided excellent customer service. The internet is expensive and considering the price for the hotel room is high, internet should have been free.
Staff very friendly and helpful. Excellent location in a safe area. Easy access to metro and all major attractions.
The staff was very friendly, they even opened the breakfast for me half an hour earlier than normal because I had to leave so early! I had clearly booked a smoking room on booking.com, but apparently that information had not reached them.Also, booking.com stated this hotel was the closest hotel to the international Galeao airport, but it was really not close (45 minutes drive).
staff very friendly, & always willing to help out. cleanliness of rooms very good. complimentary check out until 18:00 was a plus point. I was over-charged for an extra bed I requested, but hotel were unwilling or unable to repay this to me. This I found very strange! Of course, if I owed them money it would be no problem for them to debit my card. I was treated as if this over-charge was my fault (in fact it was the fault of either booking.com or the hotels own reservations dept.)
Hotel staff was very helpful. Breakfirst was god My room was very small, but I was very happy to get any room as I was really late. TV was not working but it did not matter to me.