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The comfortable bed!! Only a small point but I get irritated by small extra charges (bottled water in the room and car park). If you had charged an extra £4 for the room I still would have booked it, but I would have left without the feeling of penny pinching on the part of the hotel.
Price - Summer Offer for 2 nights bed & breakfast. Our room was upgraded to deluxe. Excellant breakfast. No lift.
The room,staff,food,very comfortable bed,all in all first class No complaints at all
breakfast! the chef went out of his way to accommodate me willingly.
Hotel has a pool and was easy to find and had plenty of parking spaces. Staff were friendly. Breakfast was included in the price Powerful hairdrier provided. The bed was comfortable. The pool is small and quite claustrophobic - an odd shape to accomodate more than 2 adults wishing to swim careful 'lengths'. The jacuzi was noisy and intrusive and I didn't find the swim a relaxing experience - a great shame.
Breakfast Awful decor, rust in bath, horrible smell in place
Room absolutely stunk of stale cigarettes. There was a sign on the door saying it was a smoking room but housekeeping staff in the corridor told us that this no longer applies. However, the room smelt so strong of cigarettes and there was an ashtray in the room. Smell had tried to be masked with air freshener but this made the overall smell worse. We only stayed 1 night to quickly get ready for and attend a wedding otherwise I would have asked for a change of room.
Restaurant and lounge bar area environment very comfortable with the staff very helpful. Bedrooms were in need of refurbishment. No air conditioning in rooms. Bathroom fittings in poor condition. Not the standard expected or seen previously from Hilton Hotels. Being mostly on one level, had a long walk to bedroom. Disappointed not to have breakfast, but could not justify the cost of £16.50 per person extra.
It was nice and comfortable. A little bit too far from the town centre. Needs a little bit more dust cleaning.
None Greeted by beer glass and rubbish on the reception steps.Told on arrival that the room telephone was not working and an offer made to move us to an alternative hotel but no apology. Room ridiculously far away from reception. Bathroom was grubby. No crisps, peanuts or similar snacks available at bar.
Fantastisk beliggenhet Litt oppussingt hadde vært på sin plass - men helt grei standard
Vennlig personale, god mat og den beste kaffen jeg noen gang har smakt på hotel. Hadde røykerom i 4 etg. kanskje litt slitt (vinduene). Eller sov jeg utmerket. Helt OK.
We thoroughly enjoyed our stay and were in awe over your leisure facilities,and we will most defonatly stay again No bad points
The hotel is well located and easy to find. The staff were friendly and helpful - no problem when I asked for a later checkout. Would stay again.
Location of the hotel was a little far away to local amenities and some more tips on Taxi companies to use would have been helpful.
the rooms were comfortable. the swimming pool and sauna was relaxing.the showers temperature and force of water was very good.
I got the food to eat in the hotel. That's the only point I can think of. I ordered a muffins in the cafe coffee day counter and I was served two day old muffinn to me Room Heater was not working when I entered the room and I was never told when I was making a booking that room heater will not be available in the summer season. this caused me lot of inconvenience as I went alongwith with my wife and a kid(5 months old). And I was literally shocked by this incident.Please please intimate people what you will offer and what you will not beforehand so that visitor can make decision accordingly whether to stay in your hotel or not
ease of access, parking, catered fopr gluten free diet n/a
The improvements to the hotel and dining area are lovely. Very impressed with staff, especially the young blonde waitress who greeted us each mealtime with a smile, asking how our day had gone. Well done
Excellent sized room & bed. evening meal included None
Very comfortable stay at the Marriott. Staff were very helpful and polite. We even got a bottle of wine, fruit basket and chocolates in our room as it was our anniversary which was a lovely surprise. Would recommend.
Staff is very friendly. The pool is quite small and the jacuzzi was broken.
Very Friendly and courteous staff. Excellent Breakfast. Felt the room was a bit small.
The rooms were very attractive, very individual and well appointed. Greeting on arrival was somewhat muted. We didn't realise that we would be staying in the 'annexe' - it didn't matter in the end but would have been nice to be told earlier than when walking across the street. Bathroom a bit small-shower was good.
Friendliness of staff, cleanliness of hotel and good choice of breakfast. Having parking capacity helps as hotel is situated in small backstreets just of the main promenade and space is restricted. The standard double room is on the small side and more what you'd expect in a B&B establishment (although it was clean and well furnished). The sink in the en-suite bathroom was tiny and difficult to use.
the room we had was very spacious and nicely furnished shower leaked and fittings were poor. Toilet was very small & cold! door to our room was not very secure + large gap so anyone could see through.
The hotel is situated in a good position. It was bright and clean and the breakfast was good. We arrived at 2pm as stated on the internet but in reception it says check in 3pm. We did not want feather pillows as we had requested. This was not done till we checked into the hotel. The grouting on the bathroom floor kept coming off as we walked.
Staff were polite, helpful and had good knowledge of surrounding area. Rooms were bright and airey with good decor and en-suite. Rooms were made to look bigger on the website than they actually were. No indication of when the rooms were going to be cleaned was given until they actually wanted to clean them.
Very friendly staff and exellent breakfast
Friendly and helpful staff. Luxurious and large bedroom.
It was clean, decorated very nicely, quiet, smelt nice and parking was easy. I would rather have had the breakfast facilities in our part of the building - had the weather been awful it would have been not very nice to cross over to the other building for breakfast. There was no hotel information in our part of the hotel either.
beliggenheten var utmerket. Nei
Kort vei til alle butikkene på Gun Warf. Kan gå frem og tilbake til hotellet hvisdu har noe å bære på. Frokosten. Sparer så mye at de ikke har litt av den billige vacumpakkete osten på lørdager, Ofte tull med nøkkelkortet.
Our room was very nice - comfy bed, great shower, lovely furnishings. Location was odd - residential with very little parking and few nearby restaurants; our room was at the top of four flights of stairs, the staff offered several times to assist with bags so it is not a big problem but something to be aware of.
People were very nice and the house was wonderful
An excellent, very large, room and good breakfast with friendly and efficient service. The location is also convenient for shops and other facilities. Lack of car parking facilities.
Such a warm welcome. Excellent value for money.
excellent guest house owners were very friendly an welcoming lovely comfy beds superb breakfast would recommend the retreat as a great place to stay
Excellent hosts, good position, very clean and comfortable. Very willing and helpful
Attractive,clean large guest house with helpful owner/manager. Excellent value for money None
The hotel was very clean The temperature on the shower was impossible to control
Very agreeable and friendly hotel staff None
Good clean room The owner of the hotel was very offhand
Breakfast goood, tasty and staff were excellent. Bed comfortable, pillows nice. Position fine. Greeting by manager/owner cool to the point of awkwardness. Also, arrived back after dinner before midnight to be greeted by same person who made us feel like intruders - not very welcoming. Bath is hip bath - so, 50% economy/energy wise, 50% less comfortable for weary road traveller. Lack of toiletries didn't help. No bar added to lack of relaxation factor.Photographs didn't match reality. Smelt like 1950's boarding house, cabbage-Y.
Hotel staff Need to allocate car park spaces for hotel guests. On Friday and Saturday nights most of car park spaces were taken up by people attending the functions. Need lifts to ist floor specially for older and disabled people.
Good service and pleasent room
Food parking and room None
The dining restaurant was good and the staff were friendly and helpful. My room smelled of smoke.It was obvious a smoker had been using the room previously.
The food was very poor, slow in coming and only luke warm. The manager was informed and was very helpful
Not having to travel as attending Xmas function Heater in room not working on one of the coldest days of the year. Having to pay for breakfast.
It was very quiet The restaurant. Things we ordered from menu not available and service very slow
Nice clean room with a comfortable bed. Quietish area and only a 10 minute drive to Portsmouth harbour, which is the reason we booked.
The staff are so welcoming you will enjoy the arrival and the greeting they provide. I was convalesencing following chemotherapy treatment in hospital and all my medical needs were attended to - such a treat to have the levels of care and attention from all the front of house staff who are a credit to the hotel. Nothing to put in this box!
we only stayed from 7pm-7.30am so didn't experience much The fact the travel cot couldn't have been set up and made up by the hotel when we did pay £75 for our room it seems a bittight not to include this as a srvice when even a travel lodge or days inn provide this service for half the price!
Billig og store rom. Pen og bra restaurant/lunsj/frokost lokaler. Veldig sentralt hotell, bare tre minutter aa gaa fra Harbour Station (tog) og ti minutter til sentrum. Rommene er gamle og vinduene er smaa. En oppussing av badet hadde gjort seg. Ellers var jeg kanskje uheldig, men rommet mitt var ganske skittent og stoevete.
Bra beliggenhet,fint og ganske stort rom(enkeltrom) og hyggelig betjenin
we have stayed her about 20 times! We used to stay here when it was the Tulip Inn. Everything is great but particularly the showers!! So powerful and plenty of room in them.
Friendly staff and quiet,comfortable room Price is about £10 too high
Shower cubicle - great. Bar area nice, but limited - better than Travelodges Short-stay storage okay - not any longer. Tea facility good. Window too small, Lift too small, Pillows too thin.
cleanliness a bit far from the beach/sea front
The staff were very helpful. The pizza we had in our room with a side salad and chips with a bottle of wine was value for money.The in house restaurant was worth visiting in its own right with friendly staff and value for money. I would like to see a screen or curtain around the sink. Not ideal for personal grooming, ok for cleaning teeth and combing hair only.
Spacious room. Breakfast well laid out with good selection. Good road connections.
The hotel was very modern and clean. Staff were pleasant and helpful. Breakfast was excellent. Lack of parking
Overall comfort and location.Good food value Nothing
The staff were very helpful and friendly