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Beautiful gardens, most of the staff very nice and helpful, nice Olympic pool, spacious and well furnished rooms, good location (10 min by bus from Kos town). Poorly renovated bathrooms, bad quality food, atmosphere of 'mass tourism' in restaurants and pool areas (noisy, endless queues, in no way relaxing ), some facilities (f.ex. billard, air condition in our rooms !!! ) constantly out of order.
Animation and the lagoons
We realy like our stay at Grecotel Kos. It was unbelievable experience for my family ! We like our room because it was realy nice , comfortable and with a beautiful view. The breakfast was the rishest one we have ever seen. Also we fell in love with the park of the hotel. The landshaft architecture was brilliant. The beach was the perfect place for swimming , resting and having fun. Everything was really amazing ! We have no complaints about Grecotel Kos Imperial !
Water and watersports. Comfort and pools. The buffet was not of a high quality...quantity is not quality and most of the time quality is much more important than quanity. Also, for a family of 4 americans, we do not eat 35 dollars worth of food each. The price is so high for the quality of food being low.
Room and pools enjoyable. Kids loved facilities. Transportation from town to hotel difficult. Hotel needs to provide guest with more help assistance in transportation.
The recreation facilities are excellent
Interior design of lobby very sophisticated -- calm and simple, pleasing to the eye. Beautiful view of the pool area and sea (in lobby&lobby bar). A sumptuous breakfast -- the only thing I missed was drinking water, everything else was there, and more. Friendly and efficient service, not at all pushy. The hotel contacted me in advance to confirm the reserved dates and arrival time, and arranged airport transportation. Pool area and private beach were excellent; clean and well-maintained. Quiet and nice rooms. Free movies and music/entertainment in the evenings. No internet access in the room; hourly cost high for WLAN in the lobby. Very little to do/see in the vicinity of the hotel (but compensated by punctual and frequent bus connection to Kos center).
Extremely kind and helful manager/staff, very central (but still quiet) location in Kos city, room newly renovated
Vi skulle dra på venne tur. Dette hotellet egnet seg ikke for grupper med ungdommer. Anbefaler hotellet for personer som ikke drar til kos for å feste.
Hotellet fremsto som nyrenovert og var bra ,den annsatte I lobbybaren var venldig hyggelig og hjelpsom,med spørsmål jeg hadde om kos Ja teppene på rom 312 var ikke serlig bra ,spesiellt utenfor baderommet/toalettet,her burde det vært lagt Flis/parkett da det tåler vann og tråkk fra badet/toalettet.Teppet virket rett og slett grisete.Det var også et helt tomt kjøleskap/minbar.,Kunne iallefall vært en flaske med drikkevann..
Romslig rom. Alt innventar var i god standard. Veldig bra rengjøring. Aircondition var inkludert i prisen. Bittelite basseng. Internetttilgang kun i lobby. Skummel heis (dårlig standard). Dårlig engelskkunnskaper fra resepsjonen, samt dårlig informasjon om f.eks betalingstidspunkt for hotellet mm.
I appreciated the nice location of the accomodation and the peace and quiet of the environment. No people was crying during day or night! This is the ideal place where relax. I also appreciated the committment of the staff to help us to face some problems we had.We reserved at the beginning only for 2 nights. Then we went to south. And once back on the north we could stay one night more, in a better accomodation at the same price. Good cooking. We stayed on October, so some nights were cold: in these nights the restaurant room, even if closed by big winwows, had open doors for use of customers dining outside.
The overall design of the hotel and the room was to a high standard and included a pc. The shower was fantastic (but see comment below too)The hotel had a pleasant relaxed feel. Reception and bar staff very good. Restaurant staff were mixed, some very good, others not so good. Overall this hotel is "style over substance". Although the room (pool side view, ground floor) was of a high standard it lacked real privacy, I suspect this would be even worse when the hotel was fully occupied as the terrace area outside the room is public space. The shower was great however the shower door was almost impossible to open from the inside due to a very small handle - if you stayed in the room on your own you could easily get trapped in the shower! The buffet food for the evening meal was sadly not up to the 5-Star rating this hotel claims.
location, rooms, pool, design very nice. Room price was supposed to include internet access from the room. There was a computer in the room and they told us that we can use it to access internet + listen to music + watch video. Unfortunately none of those functionalities were working. We asked them to repair it or change our room, but they did nothing except telling that we have to wait until monday for the repairman to come and fix it. Not reasonable since we were there for a weekend. In conclusion this is a very nice but badly managed hotel...
comfort, nice atmosphere the waiting time for lunch orders
the pool bar restaurants arw not too inviting very white and stark
The staff provided great customer service; friendly, nice and helpful.
Is is very good white hotel with interesting disign. I don't like the breakfast. The beach is not very comfortable and situated across the road.
We liked the big pool, the delicious meals and the luxury rooms and the design of the hotel very much. Service also as its best. nothing
Very good standard, clean and very nice outdoor area The towel service was bad
The hotel was beautifully decorated and was very confortable. It had everything you would need for a very relaxing holiday. We stayed in a Superior Pool Room which was excellent and worth paying the extra. All the facilities you needed i.e. terrace and sun beds were right outside the patio door to the room. The reception staff were excellent. There was not alot around the hotel although you can get a bus into Kos town about 10 mins away. There should therefore be entertainment at the hotel which unfortunately there wasn't. Also,certain members of staff needed training in customer service and were certainly not of 5 star standard. On the other hand there were a couple of members of staff who were excellent. I am sure this will be rectified in coming years as the hotel is new and so are the staff.
Atmosfæren stilen beliggenheten utsikten maten ( H2O - Veldig bra restaurant) og personalet. Et hotel jeg vil komme tilbake til ved en senere anledning Litt små rom - dårlig plass til koffert/bag/vesker og sko. Liten garderobeplass/skuffer.til klær. Musikken fra restauranten kan være litt forstyrrende hvis man vil slappe av eller sove. Bassenget - svært lite og lite egnet til bading.
Friendliness of the staff and central location to the resort.
Very clean, good standard accommodation. You even get a kettle in the room. Towels and bedding changed daily. Lively bar, but it cannot be heard in the bedroom. Aircon extra (this is normal I believe). Only confusion is that the hotel does not take credit cards. The booking confirmation stated credit cards were ok, but on check-out we found out it was not. Not really the fault of the hotel, but a breakdown in communication.
best value I have found in Europe for at least the last 10 years.Beautiful Gardens. Friendly staff. Food offers quality, quantity and variety. nothing.
The staff were very polite and helpful. I didnt use the facilities very much as I was attending a family wedding and most of the other guests were staying at a larger hotel but the pool and surrounding area was very nice and the breakfast choice was good. Also free wifi which was useful.
Excellent buffet breakfast. Room was pleasent but the matress could have been thicker and firmer. Provison of soap and shampoo would be nice. You really need a car as the hotel s remote from town.Most of the guests were on tour packages.
Nice swimming pool. Not too crowded. Nice hotel layout. Close to beach and Kos town on bicycle. Very good value for money.
the place (garden and pool), the convenient location, friendly personal, multilingual and helpful personal at the reception desk, the nice room with a bacony the food and the drinks, not so healthy ("low quality food"), the tidyness of the room (blankets only changed on demand), floor not so clean
Very nice facilities. Excellent staff. A little farther from Kos town than we were expecting.
Attractive and well-maintained Hotel-complex with multilingual, friendly and helpfull staff. Dishes in excellent quality and very versatile selection.
Very nice place, good atmosphere, nice swimming pool, great food buffet
The staff and the pool are very nice. Great place. The room is very little with old furniture
Very nice, clean and quiet hotel. Lovely helpful staff, nice food and the restaurant offered a childrens menu. Nice pool area for both adults and children, that also had a smal playground that my kids loved (age 4 and 6). Quite large shopping center (Konstantinos) just two minutes down the road. 10 minute walk to the beach. I can safely recomend this hotel if you can live with a 15-20 minute walk to the city center. We were told that brekfast was served untill 11:00, but they started to clean away the buffet a little after 10:30, so don't be that late ;)