The business floor has a dedicated lounge with staff, daily cocktails and special events. Really nice. No
Swimming pool was totally inadequate in respect of sun beds available, the hotel has provided large pods, it means at a maximum about 20 people only can use these, there is no other provision for sun beds around the pool.
Everything - it was a really lovely Hotel to stay at. I think there should be more control on saving of the Sun Beds around the Pool. Some people would reserve their bed by putting towels on them and then either go shopping or go outside the hotel for lunch but keep their towels on the beds with a book or magazine so that it looks like someone is using the bed. Very frustrating !!!!!!!!!!!!
The room, location and sea view. No private beach - which is almost no where in Pattaya, Thailand.
The Hotel had a great location, next to the beach and other main shopping centres. The swimming pool was clean and the rooms where perfect ! The Superior Sea view room that we booked didn't had an elevator to get to our room. We always needed to walk up the stairs. This is the only disadvantage the we could make up.
A nice pool area, looked good for even small chidren,. Pool area staff rather inattentive, like, you were required to go order any drinks poolside, rather than the staff coming around occaisionaly to enquire if anything needed. We asked for a late checkout but were offered only till 1300pm as they said hotel was fully booked (hotel was not busy in the least), but when we offered to pay a little extra, the room automatically became available, I can understand charge extra when hotel very busy, but when its 1/2 empty, things like that dont encourage you to return.
It was simply unforgettable stay with this hotel. Love to stay once more.
Location, Service, Value for Money Liked everything
poolarea and breakfast
Rooms are very clean and comfortable. Staff seem very distant and cold.
Good staff, quite and comfortable. I had to check out one day earlier due to personal reasons, but the hotel staff inssisted that i pay for the night for what ever reason. they said that this due to me booking through Booking.com???
Friendly staff and luxurious
Location is good and close to the beach. Good seaview and quiet. The shower head is not working properly and it is not adjustable. There is insufficient choice of restaurants in the hotel.
Very good value of money, maybe best in the city! Rooms are modern and clean. Free Wifi was nice extra too. I will stay again in this hotel!
The location was close enough to downtown Pattaya to be able to get to the "action" within a few minutes but not too close... Concierge service for organising excursions worked well. Did not like the style of the hotel. Very simple and basic rooms which were not very big at all. Overall price of the weeks stay was high when compared to other hotels within Thailand and even Pattaya but the quality of the hotel was significantly lower than would be expected at this price. Think that this hotel sells itself with the "Hard Rock" branding as otherwise there's nothing which would make it stand out from the 3-star crowd. Apart from the prices this hotel is far away from the 4-star hotel which it advertises to be.
I like the location of the hotel as its very close to the beach and almost the activities there.
Excellent service and facilities The pool can do with a surfcace clean a little more regular.
Very clean... Parking lots are too far from the hotel building...
pool activities , easy goning with childrens and whole family , close to major mall in pattaya, on beach directly. simplly very nice , been there yearly since 4 years . lot of taxi drivers quing out side the hotel on both enterances, try to catch the hotel residents , fooling them , still i belive the hotel securieties staff can much about this . beside the nice sea view at rock cafe not there any more cos of these taxis blocking the view,
Breakfast was great, in a nice setting. Pool area was nice. Location was fine but definitely more than a few steps from the beach, as advertised. Basic bait and switch. Kayak offered 3 choices. I opted for what I thought was the best; Superior with breakfast. At check in I'm told some story about how my room is another building, and has no balcony or window, but I am free to look then come back and upgrade for an additional 500 Baht per night. Can't forget: this is Thailand. Nothing is how you think it is.
Location is good and poolarea is nice. We were disapointed because the room did not look at all like in the pictures...
I like most the location, cleanliness of the room i believe that, anyone who books with low rate will be sent to the B-building Soi 8 side where the night club music will start at 10pm till 3am or more. so prepare yourself not to sleep at that time.
good position, close to beach, very good for shopping,the room with balcony was very good,the room was always cleaned yes. on arrial back in australia i found my master card double charged for the room by 16.000.00 baht emailed ,have not had a reply not happy.
Not expensive price but facilities are enough for stay over night. Especially poolside is more better than city view side. I booked 2 people for one night. However, when I checked my girlfriend was not in there, after she came to the hotel, hotel requested extra charge.
location rooms a bit small.