The hotel & room were simply fantastic. The fitness gym, also included with the room, was large & great, as was the pool. There is a wonderful spa onsite. Nothing.
..when I complained about the bad room, they agreed to refund my money I booked a 4 star hotel for what then looked like a bargain price of $32 per night including breakfast. When I got to the hotel, the 4 star facilities was overbooked, so they put me in an adjacent wing which was either 1 or 2 star. The toilet stank, there were handprints on the wall..the furniture and look was 1 or 2 star quality..there were many other problems. I spoke the the director of marketing and without any problem, she agreed to refund 28 or 29 days which I had booked online. The refund took not 24 hours as is normally but 2-3 weeks, so the booking company was not as good as one would normally expect. I will never book this hotel again...
Great Service... Clean Rooms! Very luxuries! Easily a 4 star!
The rooms are fancy luxurious. The service was not good. The staff hardly spoke English. Bad concierge service. Room Service closes at 12 A.M. The restaurant/room service food tasted strange. The hot and cold water in the shower is very difficult to balance.
We were accommodated very well. The reception was extremely helpful, especially when we left valuables in the safe after our departure. They sent them to us without delay :) Very trustworthy and efficient!
The location is not good for a guy who likes to party