Nashville Hoteller i Southeast Nashville

big bed not clean

The beds were horizontal. The toilet flushed. The TV was plugged in. The cockroaches everywhere. The disgusting exterior of the building. The cold and unwelcoming staff. The pitiful excuse for a breakfast. All of the room staff were dressed as if they just rolled out of bed. Not a pleasant experience. I should have had to pay about half what I did for a room here.

This location had direct access to the interstate. We chose it on the spur of the moment by using the mobile Kayak app. It was $85.00 for 2-full size beds. The A/C unit worked well and did not have programming limits. The smelled an appeared clean. The linens were good quality. There was a nice newer model flat screen television with an excellent cable line up. The free Wifi had good band width as we were able to stream our own movies without difficulty. I found it refreshing that the hotel also did not require a password or log in for the free service. The staff was courteous but not overly warm or inviting. This is an old school motel or motor lodge that has been renovated so all rooms have exterior entrances from the parking lot. There is a very loud and busy train line close to this location that actually made the bed shake. The exterior is worn with that feeling there is multiple layers of paint underneath. The railings are rusted an rickety. There has been some strange retro-fitting to allow ADA access to the 2nd floor that creates a labyrinth affect. The exterior pool area was available but we did not visit it. It is obvious that this facility has undergone upgrades to the lobby and community area to give it the feel of a Choice Hotel brand establishment but it truly is just a pig in a dress. The staff really did not go out of the way to introduce us to the amenities of the motel. It is obvious this is one of those locations that only weary travelers stop by.

Didn't get to stay as storm had knocked out power. Booked through this site and had one heck of a time getting reservation cancelled on kayaks end. The manager of this inn, Mr Patel, was so helpful in getting our refund. We actually had to have a three way conversation to get our reservation cancelled. Getting customer service from this site to actually refund our non stay.

I had a single room with the big bed Room was so dirty. I think I Caught bedbugs from sleep there

Comfortable bed. Close to airport. Right next to the freeway and the old building doesn't do anything to insulate sound. It's every bit as loud inside as it is outside. The building desperately needs to be remodeled.

Close to downtown. Pretty inexpensive. Housekeeping

The room was clean but small. The Staff. When I made the reservation online I was very specific that I needed a pet free room. My son is very allergic to dogs. When we checked in there was a black woman with straight black hair. She had the front died red. She was by far the rudest person I have dealt with in a while. When we walked in she was dealing with a young Hispanic couple. She was short and very demanding with them. I thought maybe they had said something to upset her. However when it was our turn she was just as cold with my son and I. First however she made us wait while she dealt with someone on the phone. She was rude to them as well and then just hung up on them without even saying goodbye. I asked if she was having a long day and she said "No". I guess she is just always rude to the people who stay there. When I asked if they received my request for a pet free room she told me pets had been in every room they had. When I asked if my son had asthma attack could we change rooms she just reiterated that every room had had pets in it. She obviously did not give a shit. In addition at 7:00 AM I had to get up out of bed and tell a manager and his employee (who had decided to have a conversation at the top of their lungs just outside our door) that my son and I were trying to sleep. These people are clueless when it comes to customer service. Someone should look into who is managing this location. When I asked for extra pillows I was told they did not have any. I'll never stay at this location again. Makes me wonder about Red Roof as a company.