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Jeg opplevde personalet som meget hyggelige. God middagsbuffet og godt utvalg til frukost. Ekstra pluss for meget god appelsinjuice. God service at de lagret bagasjen etter utsjekking til avhenting senere paa ettermiddagen. Jeg kunne gjerne tenke meg at det var en bar/iskiosk i tilknytning til bassenget. Ogsaa en hoeyere frekvens for skrubbing av fliser paa badet.
At den ikke var så langt una sentrum Kunne ha vært bedre
God standard Gjøre trådøst internett tilgjengelig i hele hotellet, og inkludere dette i romprisen.
Meget god service. Alt var tilrettelagt for at gjestene skulle trives. Annbefaller romene Legend Crest.
Well designed and clean rooms. Friend who have been with us got a free upgrade to a bigger deluxe room because there were no free non smoking rooms on the same floor available. Very kind and professional staff. Some meals of the room service menu you can´t order after 11 pm. We asked kind for such a limited meal on 11:30 pm and they didn´t deny our request. Totaly amazing hotel :-) The mini bar items are a little overpriced, but you are allowed to store there your own goods. There is a store with reasonable prices directly oposite the hotel in a shopping center.
The location of the hotel and the staff are excellent We requested for adjacent room as I had with my colleague who is a very young girl and we were given 2 rooms each far from 3 rooms; not adjacent rooms
I was only there one night however the hotel, however I enjoyed my stay as it was close to shopping, transport and the amenities were good.
Its was very pleasant and peaceful place The hotel staff is very stubborn, as after convincing for the long time they were convinced for early check in.
All said and done the location was pretty good .. opposite to a large mall connected by a walk way .. also you could tell at some point it was a 5* facility .. the lobby area looked impressive .. .. most other things were either just average or below average .. the rooms had a very dated look .. furniture was old ... things in the wall were loose .. couple of times when i connected my laptop the outlet actually came out of the wall .. when we ordered room service they would not charge it to the room .. when i gave him a credit card he was not happy .. worst of course was the WiFi .. it was so poor that it was almost not usable .. if i was on a business trip i would have been livid .. even here i had to use the data on my cell phone since it was faster than their wifi! Overall except for the price .. i would not recommend .. at a slightly higher price i am sure you can get better accommodation ...
Not satisfied The facilities are old
The hotel is too far from the centre and not 10 min. as mentioned in the description! During our stay in this hotel in the period of 11th January to 13th January 2009, we were in the hotel that was under reconstruction works. This means that we were hearing the drill from 9am to 6pm!!! So, instead of staying in the hotel for 5 days, we changed the hotel. further, we paid the hotel in advance for the 5 nights we were supposed to stay. The hotel did not yet give us our money back.
Breakfast is mediocre. Toaster machine is not working at the breakfast hall. Towels are out of stock. Reception staff are good.
Apartment, household gadgets, cleanliness, location. Less breakfast option. Slightly away from eating options.
BIEN UBICADO, HABITACION ENORME, MUY ELEGANTE UN POCO SUCIO EL BANO
hotel situated in the heart of the city , very clean and vast rooms. it doesn't give the impression of 5 star hotels although it is tidy and new hotel
Very smooth and efficient service. All the things I neededfrom a hotel for a business trip were there.
their friendly and enthusiam staff that cater to every resident needs perhaps they can improve their breakfast cause that is the first things that will either brighten or ruin your day
It was a clean and comfortable hotel and the location was perfect. Nothing
Fantastic modern room with kitchen, swimming pool on the 18th floor with wonderful view to the city, very friendly staff Poor breakfast, hotel takes deposit at check-in, deposit from credit card not return after check-out
Near to KLCC and the rate is very excellent
excellent hotel. brand new and gorgeous. could not speak more highly of this hotel. The staff were excellent, the facilities were great, roof top pool too. Was great fun having our own little apartment in a hotel. huge rooms too
All staff very helpful free access to tea,coffee and internet 24 hrs a day. Amenities excellent.Hotel very new only had just opened when we stayed in end of February so they hadn't completed their dining area. Breakfast was provided. Check in and out was hassle free
The location was amazing, 5 min walking to Petronas towers ( KLCC Mall ) and 10 min to Pavilion Mall and Bukit Bintang Road which is full of shops, restaurants and coffee shops. It is also so clean and comfortable. There is just a few channels on TV the complementary drinks is so limited ( one cola and one sport drink for the whole stay ) then they only bring two small bottles of water every day. There is no coffee machine ( Nespresso ) I asked for a late check out but I was given only one hr which doesn’t make a different when your flight is in the evening, I was told that some one will check in into my room which I didn’t really believe because it is just a normal room with normal view and I didn’t see any crowd in the hotel at all but they told me it is full !!
Taxi service'en er ikke bra. De tar seg overbetalt fra turister!
Hotellet er perfekt situert midt i KL med muligheter til å nå det meste i gangavstand - vel hvis det ikke er for varmt eller regner. Vi oppgraderte til exequtive room - det var ikke verdt prisen rommetvar det same kun tilgang til egen lounge i 18 etg. Det kan bli litt støy fra gaten og fra kjøpesentret Pavillion som ligger vegg i vegg. Vi opplevede både konsert og moteoppvisning de dagene vi bodde der.
beliggenheten,komforten og servicen blide og hyggelige personal.
Veldig bra hotellstandard. Fint badebaseng og fasiliteter ellers av god standard. Utmerket service. Grei avstand til sentral deler av Kuala Lumpur. Hadde noe problemer med temp. styring av A/C på rommet.
service of staffs
lovely staff..great buffet cero complains...everything was superb
Outstanding breakfast, cocktail at evening and services after check-out. Price is high, they charge you about 70 additional Ringgit for services and taxes.
everything was excellent nothing
The Horizon Club Lounge is ineed a comfortable arrangement, especially with the complimentary breakfast and evening snacks and drinks.
The breakfast and the buffet dinner was good, staff always very friendly with a big smile! Would like to try the Lafite restaurant next time shame only stayed 3 nights!
very exllant hotel location and butiful loby with live band
Location is good! Staffs of the hotel are friendly and helpful, very professional. Breakfast selection is wonderful! The gym is under renovation and moved to a small shop inside the shopping area of the hotel, it would be better if they can have information on their website! The chef at the egg station of breakfast doesn't really know how to cook eggs nor make omlette!
Friendly and proffesional staff. Slow internet connection
Room size big.
So comfy and relaxing. i would like to stay here again to enjoy more the with the massage package.
it was great to see the customer service.i didnt have to open the door at any time ,they were there for the service.the best service i have seen so far ..keep up n/a
The rooms are huge and the quality is really high compared to the price. Internet connection is really convenient and fast
they did not have our rooms available and tried to avoid giving us the reservation we booked
The hotel is very well located a short walk from the Petronas Towers. It worked really well for us since we only had 2 days in KL and the location was very convenient. The rooftop pool and bar are fantastic and have a great view, definetely a very big plus!
Big rooms, comfy, great location. and clean. Staff requires training. Not professional at all. Room card don't work. Too many phone calls from reception about nothing. Poor language skills. Restaurant closes early. No snack bar in the room either.
The executive feel, the sheer size and facilities of the room. the free gym and available massage services. Some clubs and bars not far from the hotel. the hotel is located around the back of the main streets and it is a 10 minute hill climb!!!
Rooms were nice Full kitchen but no pots and pans.... Wifi constantly kicked you off every 5 minutes and made you re-login. Really freaking annoying. Drinks at the bar were terrible
All good Very noisey Chinese in next room moved in last two nights Screaming and shouting all night ... No sleep ... Thin walls!!
The room The hill you have to walk up to get to the hotel. The hotel taxi booking price to the airport is a rip off. There was renovation work going on and it was very noisey and in your face.
The room was spacious, with a fantastic view over Kuala Lumpur City center, situatet right next to KL Tower. We had a great stay but the hotel staff started to close the breakfast buffet when people still were eating.
breakfast and location having to pay for basic internet
The shower was great and the live music in the lobby bar was a real plus. Breakfast buffet very good. No negatives
Very good location. east to access and very close from train station. Relatively old.
Near train station A bit dated
The hotel and service we received at the hotel was great. The location of the hotel was right next to the train station and a mall too. Overall I was very happy with both, the hotel and the friendliness of the staff. Nothing- this hotel was one of the best i have visited- definitely recommend this to anyone looking for somewhere to stay in Singapore.
When checking in, the staff are extremely nice.But once checked in, any request for service is extremely delayed.Improve on this attitude, please. Delayed service. Requested service comes late
Overall nice clean hotel with big room and adequate facilities The front desk staff was useless, though I had confirmed booking they said they didnt have any information, they didnt even give a late check out though I had two rooms booked and I told them that I shall let go of one of the rooms early they day before. Horrible front desk staff
the hotel location is very good , excellent front desk and concierge service , the hotel staff are very wellcoming and helpfull
The hotel staff were kind and helpful.
I found the location excellent & the facilities were great including the in-room dining. Staff were very helpful & courteous.
Executive room large and comfortable. Executive lounge staff warm and friendly.
the one bed room is very good for family travelling with kids , availability of guest laundry is excellent.... please use it. non
The staff are very friendly.
everything was nice
The internet conection was so good
Breakfast! Nothing... Great experience!
The view at the 23rd storey was great. the rooom was good Had to pay for the internet....also the parking. Should have been free.
I like the location of the hotel, the quite environment and the best thing i like it is the customer services which i only found it in Burj Al-Arab Hotel-Dubai. Currently no.
Hotel stuff was very helpful. Buffet was good Internet is very expensive
easy access to hop-on-off buses n/a
For some reason 3 days in a row the cleaning staff did not clean my room. Overall the staff is friendly, will help you to the best of their ability but their ability is very limited.
room is beyond my expectation for the price we paid. location is very good also Long queue for breakfast
pick up from the hotel to KL CC and Pavillion nothing