Hoteller i Kuala Lumpur

Fordeler: كل شيء

Ulemper: I have reserved two rooms in Four season Malaysia for one day from 12/08/2019to 13/08/ 2019 I checked in at 2:30 PM I got my one of the rooms at 3:50 p .m and other 4:40 p.m I have payed by my master card all the fees, the front desk employee never gave me the reciet back which is strange ,he has to give me as usual in this case. he took a deposit of 1000 Renege cash ,500 for each room . What surprised me, when I was checking out another employee (Farah) told me you payed only for one room (she checked the system in computer) and she must defect from the deposit the charge for other room . This was disturbing situation, and I was in a hurry for going to the airport , however, I was lucky and change my Mobile sem card to Saudi sem and i get my bank report I found that they already as usuell detect all the amount when I checked in and I showed other employee my bank report in my mobile, and I don’t know what they discuss in there own language Then they gave me new recite and pay me back my all amount!!!! . this was highly disturbing me and my family members. It never happened to us before and should not. we have enjoyed our stay in this hotel but this accident upset all members of my family espatially it was the last day for us in Malaya . I hope You can find a satisfying solution for this problem. It is important to hire professional people who can do their job honestly and professionally. If I was not lucky to check my bank account, I could have been robbed by a well known international hotel, and this is not good for your reputation. I had a fight to catch and was on rush that is why I left. otherwise, I would never leave the hotle without talking to the management to report this incident and get a satisfying apology from you based on what happens . I am looking forward to hear from you to solve this problem . Thanks دفعت ماعلي من النقود للغرفتين وخصموه من التأمين ١٠٠٠ رينجيت بمعدل ٥٠٠ لكل غرفة لحسن حظي وضعت الشريحة السعودية في الهاتف

Fordeler: Everything especially the location

Ulemper: None

Fordeler: The room comfort and luxury.

Ulemper: Nothing

Fordeler: Very clean and staff are friendly

Ulemper: Nil

Fordeler: Every thing was amazing

Fordeler: It’s the typical Four Seasons hospitality that blows you away. I don’t know why but I booked Caesars Palace in Dubai. Absolutely nothing compared to the FS. FS KL was an absolute treat. Can’t wait to be back!

Fordeler: Breakfast is superb. Facilities inside room superb.

Ulemper: Parking inside hotel to far. Need to go to B4 for hotel's parking. Need to switch lift 2 times. From car park to lobby, then lobby to room. So tiring. Toilet abit frustrating. I hate auto toilet, no water hose. cant clean toilet after usage instead auto flush whereby only a little portion of the toilet is cleaned.

Ulemper: Housekeeping needs to be improved.

Fordeler: The staff are very friendly and kind, the hotel is sparkly clean. Best hotel I’ve ever visited.

Fordeler: Feel homely and comfortable. Great Chinese food in Yun. Walking distance to KLCC.

Fordeler: Beautiful experience. Nice hotel, my next destination definitely St. Regis Singapore

Fordeler: Everything in this hotel i like it so muchhhh...

Fordeler: Reception service staffs, I paid when I check in $1522 aud and they held $393aud. When I check out, they said give card for them to refund money they held but they didn’t refund and they had charge another fund $1541 aud. That mean I had double paid, I called and complain with them . They said my money will in my account soon. I waiting 5 working days but my money still not refund.

Fordeler: St Regis is a luxurious hotel with all amenities and nicely decorated. Staff was really nice and breakfast delicious

Fordeler: Raster and european. The breakfast is for everyone. Ana serine Beef Wellington and chicken melanzane was wonderful.

Ulemper: I did not like Leaving the hotel

Fordeler: Great service and comfort worthy of every penny. Love that the bed was really comfy.

Ulemper: Slightly inconvenient getting to the hotel with a baby in tow. There wasn’t a direct and clear way to walk to it from KL Sentral.

Fordeler: The room is spacious and the house keeping was attentive

Ulemper: The gym and pool is less than our st regis expectation. Concierge and lobby staff were terrible. Needs training.

Fordeler: Super luxurious rooms with unobtrusive technology and beautiful decor

Ulemper: Room was not spotless when we arrived and we had to request a proper deep clean

Fordeler: It was our honeymoon and the hotel made some very nice attention when we came in our home. I really appreciate. Thanks you a lot.

Fordeler: Dktige og meget hyggelig personalet. God frokost buffet. Stille og rolig hotell som ligger i nærheten av bykjernen. Fin basseng på toppen av bygget med utsikt over byen.

Fordeler: Excellent facilities, comfortable and modern rooms, very good rooftop pool and bar.

Fordeler: b/f is good, delicate although simple

Ulemper: nope

Fordeler: Everything..

Fordeler: The pool and poolside bar was incredible. Had an amazing view of the city and KL tower. The rooms were stunning. Breakfast was to a high standard and had a range of foods to meet every culture.

Ulemper: Nothing, will definitely be back.

Fordeler: My wife and I loved everything about the hotel -location was downtown surrounded by local good eats -walking distance to the mall (10mins) -excellent facilities (pool and gym) -EXCELLENT SERVICE from ALL THE STAFF (From the doormen who would greet us day and and night as they opened the doors, front desk staff who always greeted us with smiles, housekeeping staff Mahtma on the 11th floor who greeted us with a smile, gave us extra bottles of water, and made sure our room was immaculate everyday ) A big shoutout to AJAR and AMAN from the front desk. We requested a late check out from Aman (front desk) and in less than 2 mins allowed us until 2pm free of charge. Ajar (front desk) processed our check out and looked in on us after we came back to the hotel to get our luggage. She checked if we needed a car to the airport, got dinner, and if we wanted bottled water. This simple gesture was well appreciated as we were treated very well even after checking out. Thank you so much Ajar! What a gem of a hotel! We will definitely be back!

Fordeler: We arrived a little earlier which meant our room was not ready but it wasn’t a bother. We had booked a room with club access so receptionist give us access whilst our room was being prepared. It allowed us to relax have a drink after such a long flight which was much appreciated! Half an hour later she came and found us, we were given an upgrade for waiting and our luggage was already in the room. Perfect! The room was beautiful, very clean and spacious. Couldn’t fault it. The roof top bar is great, And the view is epic! You get a full view of the KL Tower, but the Petronius Towers are somewhat hidden. You can just see the very tops of them. Nevertheless, the rooftop is a great place to chill out after a day of sightseeing and the waiters are very attentive. The club access is great. Coffee, soft drink and little bite are accessible all day, and there’s happy hours from 5:30pm to 7:30pm where wine and beer are also available. For us it was a great place to start our evenings off. If you wondering whether to book a room with breakfast, I would definitively recommend to go for it. Such a great choice, with an egg station, fruit platters, pastries and fresh juices we couldn’t go wrong! All the staff are brilliant, from reception to the waiters to the doormen. All offering help when we needed. I would highly recommended this hotel and can’t wait to come back!

Ulemper: Location was a little hard to find at first from the airport but once in the centre all the taxis know the name of the hotel so it wasn’t a problem. There’s a few restaurants within walking distance but most you have to get a taxi to. Download Grab app and order through there as the cars are much cheaper.

Fordeler: Amazing hotel. It had a boutique vibes. Pool upstairs was amazing- not too busy and room was fantastic. Overall great location with the monorail and grab taxis. Very nice bar next door to it also- bonus!

Ulemper: The breakfast was a bit slim pickings for what we paid for it. Wish we’d done our research and realised there as a bakery next door.

Fordeler: The service and facilities

Ulemper: The design of the room doesn't fit the price

Fordeler: The location is great (within reasonable walking distance to the Petronas Towers, local markets and city centre). A large variety of local and international food for breakfast. The room was very comfortable and I enjoyed swimming in the infinity pool on the roof with views over KL. The wifi is excellent!

Ulemper: I have nothing to say here!!

Fordeler: Quality price. Very clean. Swimming pool views. It’s new. And they allow to check in a bit early and check out a bit late. See you soon ;)

Fordeler: Vi bodde i den gamle fløyen. Rommet var flott, servicen fantastisk, og på hotellet over gjennomsnittet. Jeg vil anbefale dette hotellet til alle.

Fordeler: Utmerket service.

Fordeler: The room is just perfect. Clean, modern and nice The bathroom is very nice too Staff friendly and helpfull Great location , next to the historic city

Ulemper: Disappointed by the Breakfast. Not a lot of fruits, the juice was not fresh etc. Not enough choice on the Roomservice menu

Fordeler: The hotel design is superb, with fresh flower at reception area on a daily basis. Further, there are quite a few F&B outlets in the hotel, however quite pricey.

Ulemper: The location, while very quiet, is quite a distance from Petronas Tower. Further, during rush hour between 5-7pm daily, it takes a good 40 mins drive to city center, which normally shouldnt be more than 15 mins. I was not aware of this at time of booking, since a tourist would like to explore the city, not the inside of a taxi in rush hour. Further, the room cleanliness was great however sometimes cleaner would not remove empty bottles rather leave them in the room for a few days.

Fordeler: Amazing value for money per night. This is a top rate hotel in a capital city for £70 per night. Breakfast for 2 £20. The staff are charming if not slightly amusing as they carry off the former colonial look. The hotel pools are underused which is pleasant. The Smoke Room has an excellent array of cocktails and a nice vibe, a bit “gentlemen ‘s club” but not intimidating such that my wife could enjoy a cocktail whilst I had a haircut in the barber shop.

Ulemper: Ok so it was great value for money but the spa massages were pricey even by International standards. Whilst the main restaurant did excellent buffet , the option for a quick bite to eat is limited to room service. We had a small issue with damp on the day bed, which if we had been warned about we would not have sat on until it dried out which it did, but not the best way to start the stay. But be assured this is a great place to stay in KL and I keep coming back

Fordeler: Rooms are big and spacious. The bed is comfortable but pillows are not. We stayed there for 4 nights so woke up with neck problems every morning.

Ulemper: Big pillows that are not suitable for sleeping. Receptionist are not friendly and they had parking lot tag system changed last minute without any notice given to us. Didn’t have a touch and go and they insisted we go up and get one. When it has been clearly said it will be charged to the room service.

Fordeler: Spacious room with clean condition. Very pleasure to stay

Ulemper: There was a noise from the upper floor in the morning (around 9am) which affected our sleep The buffet was not good. The food was almost finished when we arrived (8pm) but the staff was quite friendly. The gelato there is the only thing tasted good.

Fordeler: Det var veldig luksuriøst og man følte seg ivaretatt. Toalettartiklene ble fylt på hver dag, det var morgenkåpe og fantastiske rom

Ulemper: Det var skittent vann i bassenget

Fordeler: Føltes nytt og fresht. Bra service fra personalet. God frokost.

Fordeler: Excellent hotel with wonderful staff members. Near to KL Sentral

Fordeler: The staff were very helpful and friendly , the room in the colonial wing was excellent as were the facilities. The breakfast buffet was very good with lots of options. The location is also very good being close to the botanical gardens and many more attractions

Ulemper: I don't think there was anything that we disliked

Fordeler: Utsikten fra 11. Etg. Og innredning av rommet. Drinkene i Colonial Cafe.

Ulemper: At resepsjonisten prøvde å pushe på oss et dyrere rom.

Fordeler: Fantastic hotel and very friendly staff. One of the best suites I’ve ever stayed in. Very luxurious but old feel Hotel’s.

Fordeler: Lovely staff and lovely room. Greatest breakfast choices i’ve ever seen

Ulemper: Yet another quality hotel who thinks it’s OK not to provide a top sheet under the Doona. I HATE this and have decided for future trips won’t book any more hotels that don’t provide a sheet and blanket alternative to horrible doonas which I find too warm.

Fordeler: I nærheten av jernbanestasjonen

Ulemper: Litt utdatert

Fordeler: Meget bra beliggenhet. øst for å få tilgang til og svært nær fra jernbanestasjonen.

Ulemper: Relativt gamle.

Fordeler: Frokost og beliggenhet

Ulemper: å måtte betale for grunnleggende internett

Fordeler: This is simply a great hotel. Great staff Great location

Ulemper: Nothing negative here

Fordeler: The bed is very large.

Ulemper: the room is small.

Fordeler: Link with mrt

Ulemper: None

Fordeler: Location is so easy from the airport. Room was very comfortable Gym was well equipped Excellent quality and options for breakfast

Ulemper: A very minor gripe - can you get more TV channels on your running machines in the gym!

Fordeler: Everything was perfect:the staff; rooms large and clean; the breakfast was great; swimming pool was big; the location was Perfect . Thank you for the decoration of our room for our special event. We really appriciated.

Fordeler: Clean and value for money

Ulemper: Nothing

Fordeler: Location, food, welcoming staff Pool was nice. Breakfast was royal. Never was short of soap, shampoo or any amenities Even watched my football team in the room with great room service. Even he it was a draw match....

Ulemper: None Except that during my last visit I was upgraded and was expecting similar room for second stay and did not realise that.

Fordeler: Location

Ulemper: Parking

Fordeler: Location was fantastic. The journey from the airport to the hotel took an hour plus due to traffic.But the KLIA express train from the airport is just 30mins. The station is located just a good 5 mins walk to the hotel. NU Sentral shopping mall is a stone's throw away. Its great for travellers and the KTM kommuter and LRT train stations are located within the area. Staff at the hotel are very helpful and friendly and ever ready to assist. Very prompt with requests. I felt very comfortable and my room was awesome. Breakfast was great with lots of choices. Taxi service was at the doorstep.

Ulemper: All good.

Fordeler: The shower was great and the live music in the lobby bar was a real plus. Breakfast buffet very good.

Ulemper: No negatives

Fordeler: Freebies and location were excellent. Room was great. Service is superb.

Ulemper: Lighting inside bathroom very poor. Toilet and sink were poorly fitted. Very few reasons to hang clothes.

Fordeler: A very convenient location as it’s located opp the train station with a Super big mall. It makes the location very self sufficient.

Ulemper: Nothing

Fordeler: Fin beliggenhet Vennlig personale

Fordeler: The beds!!!

Fordeler: Staff at club lounge was extremely caring.

Ulemper: Bathroom shower area was not very clean. Black mold. Even on the room windows.

Fordeler: Everything

Ulemper: Nothing

Fordeler: I loved this hotel lobby and it was in a fancy area. The room was pretty nice. The staff were very friendly. The location was good, but the main street was way too busy and had a lot of traffic. Depends what kind of stay you are after! This place is great for shopping and high end fashion. Lot 10 is great for food, just across the street.

Ulemper: The shower wasn't the cleanest. Room service and laundry were very over priced.

Fordeler: excellent location and services. The best hotel at the best place

Ulemper: Nothing

Fordeler: The bed very very comfy and spacious.

Ulemper: All was just awesome.

Fordeler: Location was awesome

Ulemper: Cards were not working good regularly in Lifts and room lock, no washroom in loby. In washroom only one switch for all buttons, in case I need to use washroom it was all lit.

Fordeler: Rooms were spacious and very clean. Water pressure was excellent. All staff were very friendly, kind and helpful. Location is great, Pavilion is just across the street.

Ulemper: Breakfast could have more options. No seating or waiting areas in the lobby.

Fordeler: i liked the omlet so much in breakfast, i enjoyed the design of the room and housekeeping staff were nice.

Ulemper: no variety in breakfast, receptionist called Leeyi when we did check in.

Fordeler: Overall a great experience. The breakfast buffet was excellent. staff was courteous and the hotel was clean. Location was nice . The spa n the pool facilities is beautiful. i will stay again

Ulemper: Walk to the room was through a lounge which was smoke filled. That was the only way to premium rooms and thats annoying to walk through a lounge filled with Cigarette and Cigar smoke. Also the mattress was too hard and not comfortable.

Fordeler: The room n the staff

Ulemper: Do something for swimming pool for kids

Fordeler: Briefly, all of it

Ulemper: Water sewage lines were within the room which resulted in the water noise running into them and sewage smell at some point

Fordeler: Location. Central to all good makan places and street food. Thai massage nearby too which was very good.

Ulemper: nothing

Fordeler: location and furniture

Ulemper: my room was in 7 floor smelling like kitchen too bad and sometimes i smell cigarettes

Fordeler: Beautiful Hotel. Good size rooms and bathroom, very clean. Location is superb, next to the Mall and other shopping. Staff are excellent. Concierge even arranged for my son to get his passport from Genting Heights. Breakfast is good, not very extensive, but all breakfast essentials were available. Loved the afternoon brownie.

Ulemper: Only one small thing. We stayed for five days, so the afternoon Brownie became a bit boring about the third day. I suggest they offer different items from day to day, brownie, cake, biscuit...mix it up a bit.

Fordeler: Wow. I don’t think this hotel could’ve been any more perfect. Location, staff, room, even the room service was delicious! I can’t wait to stay here again! What really made it for me was the staff. Accommodating doesn’t begin to describe it and they really went out of their way to telling you to sit inside while they look out for your Grab for you (!!), opening car doors, checking on you, offering so many complimentary things.

Ulemper: The hotel under renewed so it's so noisy. I didn't advice anyone to stay in it

Fordeler: Excellent facilities

Ulemper: Breakfast not good. Need to improve the food quality. Specially breakfast

Fordeler: The massage was excellent! Breakfast was lovely and the room was so so comfortable. We were upgraded to a two bedroom suite from a one bedroom suite. We had a lovely stay

Ulemper: Coffee was rubbish.

Fordeler: Overall the hotel was good and the best thing is the location.

Ulemper: The furnitures were old and room small!

Fordeler: OMG this hotel was absolutely amazing! The staff were incredible (front desk, butlers, bellhops, pool, everyone). They allowed us to check in hours ahead of time, as we arrived on a red-eye flight. Since the room wasn't quite ready, they showed us to breakfast and then the pool. The spa facility had EVERYTHING we could have needed to shower after a swim and get ready for the day. The spa lady even lent us her personal iPhone charging cord when she realized mine wasn't working properly. Then the front desk guy came to the pool to give us the room key personally. They REALLY have unparalleled customer service here, I've never experienced anything like it (and I've traveled to over 30 countries). The room was very luxurious and that BATHROOM.... It couldn't have been any better. That's my new dream bathroom! I would LOVE to stay here again and you should totally stay here if you are headed to Kuala Lumpur!

Ulemper: Everything was wonderful...

Fordeler: Location near KLCC park

Ulemper: Pool under renovation during our stay

Fordeler: Liked the fact they had a microwave in the room and there was a good selection at breakfast. There was also drinking water from a tap in the room which was a good idea.

Ulemper: Thete was no mirror by the table for makeup.

Fordeler: Second time I’ve stayed here , staff are friendly and helpful. Rooms good , restaurant if you need it serves good food . Location is perfect literally a 5 minute slow walk to KLCC mall and PETRONAS

Fordeler: Super clean with a comfort place, lovely.

Ulemper: Quiet few option of breakfast

Fordeler: Good breakfast. Excellent sized rooms. Comfortable. Nicr spacious with skyline views.

Ulemper: Did not have a spa.

Fordeler: The bed is comfy and the view is awesome.

Fordeler: The property was immaculate, the room was huge, the location is excellent.

Fordeler: Good service standard.

Fordeler: The drinking tap provided in the room and the awareness and promotion of the hotel in being eco friendly.

Ulemper: Nil

Fordeler: Breakfast was great. Clean room and friendly staff

Ulemper: traffic jam

Fordeler: Location, cleanliness, trustable and quick services.

Ulemper: Noise from other room was heard in my room because of having a door in the wall between, but it is still acceptable.

Fordeler: King bed was massive and very comfortable

Ulemper: The price heh

Fordeler: The room is comfy. Early check in was seamlessly done.

Ulemper: Went to coffee house for a quick coffee but one thousand questions were asked. Unsure the reason on the unwillingness of staff to offer a table/seat. Left angrily cone

Fordeler: The location was good and staffs are friendly.

Fordeler: Liked everything about the hotel. Location Food Staff at the desk Staff that provided food service However may b improvement could be done is when providing coffee or tea from the kitchen. It comes to the room warm not hot. May b could b brought in a flask

Ulemper: Nothing

Fordeler: The staff could not have been more helpful!

Fordeler: The bed was large and the mattress was nice and firm. The shower and bathroom were very spacious. The room had plenty of space with 2 desks and a sofa as well as the huge bed. The hotel is in a very good position next to Sentral station with transport to anywhere in KL. We had a great stay there and would definitely recommend it.

Fordeler: spacious rooms with nice beds. unique bathroom.

Ulemper: maybe 1 more bean bag? 1 isnt enough for a couple to chill together.

Fordeler: Quietness and calmness

Fordeler: i stayed in Aloft ABU and Now in KL , i always find it good . every thing was up to the mark. Location is excellent KL sentral is near by . you can have train to every direction, Highly recommended.

Ulemper: Nothing

Fordeler: Location is great

Ulemper: Female toilet at lobby was disgusting, maybe someone don't know how to use toilet bowl

Fordeler: Everything was simply good. Great location--the hotel is situated right next to Kuala Lumpur Sentral, a major railway station which has connections to the airport and other parts of the city. It is also next to NU Sentral, one of the major shopping malls in town. We basically just went to that mall for our breakfasts (as our room package didn't include breakfasts) and other necessary items. Hotel staff were welcoming and friendly. The room was newly furbished and has plenty of space, and we were totally overwhelmed with the free drinks and snacks offered in the room. The bean bag sofa in the room was also fun! The infinity pool at the rooftop has great view too. This hotel is one of the best I have ever stayed in, and would definitely consider staying there again if I were visiting KL for the second time.

Ulemper: Svømmebasseng, treningsstudio og frokost

Fordeler: Frokosten var flott!

Fordeler: Staff are friendly

Ulemper: Car or taxi to go to the lobby. Very inconvenient

Ulemper: Overcharging. Nothing special. Mainstream. Prices are unoriginal.

Fordeler: The staff are absolutely hands down the best thing about this place. The most wonderful customer service I have ever encountered. Must be excellent training because every single member of staff is genuinely helpful and so professional at the same time. Love the gym, swimming pool and breakfast too. Proper gym and huge pool in the middle of the city. Hats off to the lovely pool staff too especially the kakak from Kuching and the lovely young man. I was travelling with a 13 month old. The warmth shown by every member of staff made the stay particularly memorable.

Fordeler: Excellent hotel, I will stay there again when next visiting KL.

Ulemper: Nothing.

Fordeler: Exceeded my expectations. Great staff, friendly attitudes. First time upgraded to executive level and it was eye opening. Drinks and light food served 2-3 times a day with a view from the 33rd floor executive lounge, all free for executive level. Really enjoyed the hotel and would return. Pretty big gym, real yoga mats, sauna I didn't get to try but will next time. Great bed and shower.

Ulemper: Lights were genuinely hard to figure out with their eccentric switch placement. Room was a bit dated but still very good.

Fordeler: The hotel has a perfect location above the KL central station that all metro lines pass by & there is a direct train to the KL international airport which takes only 28min. The staff is very friendly. The room service is excellent leaving us lovely welcoming notes on the bed. The hotel and the room is very clean. Nice view on a lake. Near the bird & butterfly parks. there is always a nice smell in the elevator. i liked also the swimming pool.

Fordeler: Staff kindness

Ulemper: Small rooms, old building, poor furniture, small restaurant for breakfast, the breakfast is the same every day no changes no attraction, swimming pool is very small, hotel location is difficult to access exempt through the metro station.

Fordeler: Location and service

Ulemper: Parking

Fordeler: Excellent hotel, great staff.

Ulemper: Access keys randomly don't work on occasion.....

Fordeler: Swimming pool

Ulemper: Nil

Fordeler: Breakfast spread was awesome! Staff was very attentive. The international buffet spread for breakfast is huge that u don’t know where to start

Ulemper: Nothing

Fordeler: The hotel interior, breakfast, bar, pool, room. coffee bar in the lobby, located just across the train station and so can go anywhere, staff are fabulous!

Ulemper: Nothing!

Fordeler: Rommet var stort

Ulemper: Ingen restaurant, jeg spurte om å få is, det hadde de ikke.

Fordeler: Large spacious apartment The pool and drink areas were amazing as was the view. Good check in and check out.

Ulemper: Front door did not close automatically, it was easy for it to stay ajar. Step into doorway was difficult to see, a trip hazard

Fordeler: Easy check in

Ulemper: Insects in room

Fordeler: Luksus. Fineste hotellet vi har vært på.

Fordeler: Rommene var fantastisk. Frokosten var meget bra, hadde alt.

Fordeler: Very spacious room nicely fournished, with a small kitchenette with fridge. Nice to have a washing machine and iron as well. The view from the pool and the bar is simply amazing.

Ulemper: Not enough elevators for a building of that size, we once had to wait 20 minutes to get an elevator down to the lobby. Bed sheets and towels with some stains. Not enough sunbeds by the pool. Overall not so much care for the details. I would not consider this a 5 star hotel but 4 at max.

Fordeler: Perfect location, good breakfast, great staff and modern decor. Our suite felt like home during the 3 days we stayed... it was HUGE and comfortable with beautiful views to the Petronas. The hotel has a very good quality-price relation. I also highly recommend the restaurant, not only for the views you get but for the food, which is delicious!

Ulemper: No one informed us that the hotel was on works and that the view from the swimming pool would somehow be ruined by that. Also, the pool is always very crowded and the lifts take way too long to arrive...

Fordeler: great pool - but only for taking pictures, not really for swimming

Ulemper: Breakfast far below expectations - unpleasant breakfast room.

Fordeler: We visited this Hotel two years ago as well and we liked it so much back then that we definately wanted to come back. The Infinitypool is great and the view was amazing. Also the Hotel isn't far from the KLCC and also the Monorail so you get around the city very well. Also it is great to have a washing machine with dryer function. As this was the last stop in our vacation before going home, we came home with clean clothes!

Ulemper: The hotel actually changed quite a bit since our last visit 2 years ago. Then there weren't many people, the pool was a nice retreat and had a great view. Now the view got blocked a little bit by other buildings. You can still see the Petronas Towers but it definately changed which is not a surprise in such a fast growing city. Also right in front of our window in the 43rd Floor workers were building a new skyscraper. But we were actually really disappointed by the breakfast. It was so packed with people and it changed the location from a nice restaurant with buffet and a la carte with a great view to just a buffet for as many people as possible. It has nothing to do with a five star hotel breakfast anymore in my opinion.

Fordeler: Clean, good facilities, spacious rooms, good location and very good customer service

Ulemper: Nothing to note

Fordeler: Nice, big, clean apartment. Very nice view from swimming pool/ rooftop

Ulemper: Second bedroom is very small, without window and very small bed for to adults. To much people in swimming pool Restaurant DEEP BLUE- waiters was very unpolite, very expensive menu. Not worth for visit.

Fordeler: Excellent experience Stayed with family.

Ulemper: Satt fast i heisen i over en time. Dårlig kommunikasjon gjennom hendelsen og dårlig innsats på å ordne opp etter hendelsen. Rett og slett uakseptabelt.

Fordeler: Elegance and location

Fordeler: Clean

Ulemper: It would be nice to have some ice available.

Fordeler: location perfect. breakfast was good.

Ulemper: everything was good

Fordeler: Clean

Ulemper: Nothinf

Fordeler: The service response time and the luxury. Tv was nice and big with decent channels. Bathroom was large enough and water pressure was on point. Hygiene was A ok, even for the gym. Breakfast was really good with a lot of variety.

Ulemper: The English understanding of some of the employees, it was hard to communicate with some of them which resulted in them bringing over their colleague which spoke better English. This was only for a few employees maybe like 15% of the entire staff, it was hard to find a negative point..

Fordeler: location is 5 min walk to Petronas

Ulemper: Receptionists are NOT friendly at all. We did mot feel welcomed to be there

Fordeler: The room was spacious with extra large and comfortable bed. Very clean. The staff is friendly. Good location near the twin towers. They have a complementary shuttle to the towers and pavilion that became indispensable when it was raining.

Fordeler: Great hotel

Fordeler: Location, friendly staff.

Ulemper: Room was so outdated.

Ulemper: Nysgjerrig betjening, ingen privat liv. Dårlig frokost og betjente overallt

Fordeler: Bed I always love the bed that’s why I chose intercontinental. So comfortable.

Ulemper: Breakfast and staff Did not have many variety but love the fresh juice corner I checked in in the early morning and paid for my room and Breakfast. When I had my breakfast I was asked to pay 78 RM but I did pay my breakfast. I think be some miss communication issue but this should not be happening.

Fordeler: Large bed

Ulemper: We arrive at 2:00pm time of check in. Check in took 1 hr45 mins before we can get to our room. We paid for Grand Premier room. The room faced a view on an old and ugly apartment. The linen was tainted. The day after toilet was overflowing soiled water. We called the housekeeping/maintenance urgently. They only send someone 1 hr after. After the closet has been repaired we called again for cleaning, because the bathroom was overflow with water, but again it took at least 1 hr before they arrive for cleaning. The wine at bar was not good( has not been stored at proper temperature) lady who served the wine was rude. Food at the brasserie was not tasty.

Fordeler: Location

Ulemper: Cost. Was lovely, but pricey for KL

Fordeler: Huge apartment, fabulous views of KL

Fordeler: Beliggenheten. Romslig. Flott utsikt. Akkurat som på bildene

Ulemper: Ingen ting spesielt.

Fordeler: Very clean.. Very clean

Ulemper: One of the best

Fordeler: Fantastic flat, lovely furnishings and facilities in a great location. The staff was really helpful. family loved it. And there is an Olympic-sized swimming pool!

Ulemper: If I wanted to be really picky, they could have some USB chargers.

Fordeler: The room is huge and the bed is super comfy! Love my staying here, perfect for family travelling. And I love the swimming pool so much, will definitely come back again.

Ulemper: Some of the bed sheets are really dirty and shabby, have stain and hole on it, and the carpet needs to be clean.

Fordeler: Everything was nice

Ulemper: Nothing

Fordeler: Great facilities and location, room spacious, bed comfy, pool brilliant, staff helpful and very friendly.

Fordeler: The hotel facilities is very good Staff are very friendly and helpful

Ulemper: The breakfast is poor and charges is too much expensive compared with the market price

Fordeler: This place really exceeded our expectations. I had read great reviews about it before I booked the place but what we found was even better than expected. The apartment is great in every way and the service was fantastic. The location is a few minutes walking distance from a very lively area with numerous restaurants and also a ten minute walk from Kual Lampur's great street food center. I HIGHLY recommend this place!

Fordeler: the apartment is big and very well maintained. Perfect for families. Nice bosition close to Bukut Bintang but also walking distance from KL Central and Chinatown

Fordeler: Very pleasant, helpful and professional staff in general. The rooms are clean and spacious.

Ulemper: The price for the breakfast is on the high side.

Fordeler: The suite

Fordeler: The location was absolutely the best, if you can work with the mad traffic that is.

Ulemper: - The long wait times at the check-in counter in the SPG gold/platinum members section. There were only 2 staff dedicated to helping the SPG Gold Platinum members, which was a line of atleast 10 ppl on the day. I was obviously frustrated by this service and the frustration was evident on every customer's face. - The A/C in the room was below par. Even after requesting the hotel to have it checked out, nothing changed in the cooling. In the blistering humidity of KL, a below par A/C is a sleeper's worst nightmare.

Fordeler: The service and room

Ulemper: -

Ulemper: Wash basin was not drained well!

Fordeler: Was able to walk to 75% of the things I wanted to do in KL. Having a nice shopping mall with good dining options around was a big plus!

Fordeler: I liked the professional attitude of the reception staff. As well as the best service of the cleaner of the room Anwar Hussine.

Ulemper: Nothing

Fordeler: I like the location and breakfast

Ulemper: Expected bigger room in executive floor

Fordeler: The breakfast spread at the Living Room offers varieties of selection to choose from, if you are staying in a suite the Executive Lounge is more private with a good selection of food. The hotel is just across Pavilion and has easy access to KLCC via the connector at Pavilion. There are many cafes within vicinity if you like to do café-hopping!

Ulemper: One of the hotel staff did not quite believe me when I was telling her that I wanted to go to Club Lounge for checking in. I came before the official check in time and the suite was not ready yet so the attending hotel staff took note of my bags. Usually I would have been given the 'note bag' in order to claim later but she kept it with her instead, which was totally fine. So when I came back to officially check in, I could not access the Club Lounge/use the lift to go to the Club Lounge as I had not been given the room card. I asked one of the hotel staff at the Lobby and she was hesitant at first as I was not able to give her the 'note bag'. She did bring me up but I had the impression that she did not fully trust me as I could still see she was talking to the other staff while looking at my direction (I was already seated at the check in desk). She did not apologise either and luckily it was just this incident. The rest of the stay I was greeted politely by the other hotel staff especially Zarul and Jamil. So my stay was pleasant and comfortable and I would definitely recommend this hotel to my family and friends!

Fordeler: The staff were friendly and helpful. Breakfast was great. Location is absolutely ideal, located right opposite the Pavilion shopping mall and minutes walk away from the bright and happening attractions of Bukit Bintang and its surrounding areas.

Ulemper: Nothing negative.

Fordeler: The bed too soft .. because i have spinal problem

Fordeler: The size of the room, bed.

Ulemper: I prefer a firm bed..mine was a little soft (306)

Fordeler: Perfekt beliggenhet. Hyggelig betjening. Flott utsikt over byen. Nydelig konfektanretning som velkomst på rommet.

Ulemper: Liten romservice-meny. Dyr frokost.

Fordeler: Beliggenhet og god frukost

Fordeler: Good location

Fordeler: Excellent location Friendly staff

Fordeler: The location and Breakfast was fabulous

Ulemper: We were on the 10th floor underneath pool area very noisy (music)

Fordeler: The hotel interior design is modern and it has a rooftop pool. The pool is not very large or deep but it is nice to have a refreshing swim when you are staying in the city and it is 30+ degrees outside. The hotel provides a welcome drink (non-alcoholic) voucher for the hotel bar and also has 3 welcome drinks in the room’s refrigirator (also non-alcoholic). Our room was very spacious, so was the bathroom and the shower, loved it! We also had the view to Petronas tower, which was nice. Even though we did not feel very personalized and friendly approach from the staff during our check-in (in comparison to some other hotels in Malaysia), they had prepared us a warm greeting in the room - cake and towels folded as swans, because we were staying there during our honeymoon. That was lovely! We also very much enjoyed the breakfast buffet and a-la-carte menu (both Western and Asian options). I must say that this hotel had one of the best breakfast offers from all 5 hotels where we stayed in Malaysia. Also, as we were travelling with a car, the hotel provided us free underground parking space. Location of the hotel was also excellent!

Ulemper: - The pool bar was quite pricy. - Even though the hotel had informed us about the free underground parking space, it had very limited spots, thus one of the nights we had to search for a different parking ourselves because the place was full.

Fordeler: Aesthetics were chic and location so convenient to shopping and food area of KL

Ulemper: the TV and WiFi is slow

Fordeler: Location was superb! Stone throw away from Bukit Bintang and Jalan Alor! Awesome pool, great Malibu vibe!

Ulemper: Bed was a little too soft.

Fordeler: Good centralised location! Worth the stay!

Fordeler: We found everything to our satisfaction. The staff were very pleasant, the room well appointed and the location very good. All in all good value for money.

Fordeler: no breakfast included during my stay.

Ulemper: not much choice in the bar refrigerator.

Fordeler: Clean, spacious, reasonable price, excellent location, very friendly and helpful staff. Love it!

Ulemper: Almost perfect

Fordeler: Nice.breakfast, clean rooms and surprised!! Theres a tennis court and we loved it !!!thank.god we brought our racquets

Ulemper: Nothing

Fordeler: Close to the KL Towers and Suria shopping mall

Ulemper: Nothing

Fordeler: 10 out of 10 excellence ! Highly recommend for family travel!

Fordeler: Excellent location. Huge and modern rooms.

Ulemper: -

Fordeler: The bed was huge, the room was very clean and it was a perfect location

Fordeler: Front line staff were OK and the location is their competitive advantage.

Ulemper: The hotel needs to pay serious attention to house keeping quality. The cleaning standards needs major attention. I had to change rooms during my stay as some rooms were very old and needs major maintenance.

Fordeler: The 2bed-rooms suite Cozy and Spacious

Ulemper: Not enough bath amenities

Fordeler: Location Pool area Bed comfort

Ulemper: Cleanliness Breakfast

Fordeler: Location, room, facilities

Ulemper: breakfast