Kuala Lumpur Hoteller

Fordeler: Super location if you want to visit the city centre . The rooms with the towers view are great . Very clean !

Ulemper: The restaurant on the 38 th floor was below my expectation . Food looked nice but taste like nothing . To dark inside . To expensive for what you get .

Fordeler: very good hotel and very good stuff .

Ulemper: nothing

Fordeler: Fabulous location outstanding wider room exceptional clean room and very very friendly staff

Fordeler: Super location super clean rooms awesome staff great breakfast everything about this hotel is outstanding

Fordeler: Location is fantastic, service is excellent, our room was spacious and very comfortable, we had dinner in restaurant at the Hotel with Petronas twin towers view

Ulemper: We liked everything

Fordeler: Gorgeous room and facilities very helpful staff, good location.

Ulemper: I wish it was closer to the subway for better transport links

Fordeler: We went to quite a few hotels on our trip and I can honestly say this is by far the nicest and friendliest hotel we stayed in. The staff made us feel so special and the breakfast was to die for. 100% ...

Ulemper: The only small negative thing I have to say is that I messaged the hotel explaining how my partner just received his results in his final year in college and I messaged the hotel just wondering if ...

Fordeler: Everthing

Ulemper: Nothing

Fordeler: Outstanding breakfast buffet with variety of food options

Ulemper: It could have been better if there is a good place for smokers

Fordeler: Our stay at the the Grand Hyatt was a huge plus to being in the city of KL. Centrally located, the hotel offers fantastic views from every room, but the best view is from rooms facing the Petronas ...

Ulemper: It takes a little for guests to figure out which elevator goes to which floor, but we found it fun!

Fordeler: Hadde rom med tilgang til lounge. Det var veldig bra servering på ettermiddagen i loungen. Godt utvalg og veldig delikat. Flott bassengområde og god restaurant.

Ulemper: Vi hadde frokost i loungen. Den var ikke mer enn helt ordinær.

Fordeler: Frokosten var fantastisk! I tillegg var servicen utmerket og beliggenheten topp. Anbefaler dette hotellet til alle.

Fordeler: Ambience Awesome ! Attention given . Makes me feel at home .

Ulemper: The glass partition of the shower n toilet cubicle . Can be dangerous as too small n glass too clear . One might knock into it .

Fordeler: Breakfast choice was good. Bed was the right height and firmness. Ambience was very good.

Ulemper: Perhaps a wider selection of milk products like yogurts, fresh hot milk for tea in the room, and a small microwave.

Fordeler: Beautiful old building and elegantly renovated hotel. Nice rooms with mix of modern and vintage styles. Got upgraded to a suite in the old Majestic building with separate living room. Very friendly ...

Ulemper: Had issues upon check-in with door lock and wifi access. Bathroom was big and elegant, but only one sink. Location a bit off, 15 min walk to Chinatown or KL Sentral, other than that one needs taxi or ...

Fordeler: The staff, the rooms, the breakfast

Ulemper: It's a bit far away from the centre. Then again, install Grab or Über and you'll get there in a jiffy

Fordeler: Luxurious hotel and impeccable service. The rooms were well designed and the shower was superb! Huge bathroom and spacious rooms as well. Location was good for us too as we had a car and need not be ...

Ulemper: Nothing at all!! Well value for money!

Fordeler: Excellent staff, fabulous room, comfy bed!

Ulemper: Not super close to the main areas but an easy uber to wherever we needed to go.

Fordeler: Great rooms. Amazing buffet dinner and lunch.

Fordeler: Everything was perfect

Ulemper: I didn't like to leave the hotel ;)

Fordeler: Beautiful old style a little out of town but easy to get around

Ulemper: Our bathroom floor was dirty due to some mantinace but was quickly fixed when I pointed it out

Fordeler: we loved Everything!!! the room were fantastic and super service!!!

Fordeler: Hyggelig og serviceinnstilt personale. God og meget variert frokost

Ulemper: Internettilgang på rommet

Fordeler: We stayed in the old wing. The room was great, the service superb and the amenities above average. I would recommend this hotel to anyone.

Fordeler: location , reciption ,

Ulemper: the final payment compare to the booking prise , I payed 6000 MYR instead 5247 ,

Fordeler: Swimming pool, sauna

Ulemper: Room cleanliness

Fordeler: Dated but goodies.

Fordeler: Service and facilities were amazing. Location was great as well.

Ulemper: Wish we stayed longer!

Fordeler: Everything was perfect from the moment we arrived

Ulemper: Nothing everything was great

Fordeler: Best staff, best location and best interior. We felt very welcome in our Honeymoon.

Ulemper: That we didn't stay there longer

Fordeler: Fantastic location. Impeccable service. Very comfortable and well appointed room. Excellent venue for events.

Fordeler: The location is great. The breakfast is amazing. Staff is great. No Complaints.

Fordeler: I like the location and how they set up the hotel and room

Ulemper: The toilet needs a lock

Fordeler: Beliggenhet

Ulemper: Frokosten var litt dyr

Fordeler: The hotel facilities restaurants the pool the luxuriousness

Ulemper: drinks a bit high priced

Fordeler: Location and cleanliness of the hotel.

Ulemper: Staff failed to bring our luggage up promptly despite 2 calls to bell boy.

Fordeler: Great location helpful friendly staff

Fordeler: Room with twin towers view was great and well worth the money.Breakfast had a great variety international, indian chinese malay cuisine. The skybar view was great.

Fordeler: View of the Petronas Towers is amazing.

Fordeler: Every things especially twin towers view

Ulemper: Nothing

Fordeler: What a great hotel. Perfect location and really accommodating, friendly staff.  The rooms are a good size, the bed is a large king size and very comfortable. You can never get bored of the views ...

Fordeler: Modern, pro customer hotel, with extremly friendly and helpful Staff. Lovely view at Twin Towers and so close to them! Sky Bar is a must

Fordeler: Convenience of location

Ulemper: Paid for a club room but don't believe the extras were as good as in the oast

Fordeler: nothing that i like to be honest!

Ulemper: In the booking.com, it says it includes breakfast, but actually not. and tax is not included.

Fordeler: Fantastic location, only a 5-minute walk across the park to Suria KLCC. The room was very clean and overlooking the park, so the night view was beautiful. Parking facilities were convenient, and the ...

Fordeler: coffee from machine was good on club floor

Ulemper: staff removed drinks and food in the evening without saying service had finished and even closed the doors so people could not get a drink.shameful service, people do not clock watch on holiday. A ...

Fordeler: Fin utsikt over Petronas twin tower, stille og rolig

Ulemper: Med den prisen jeg betalte burde frokost være inkludert i prisen! Litt for langt å gå til nærmeste T-bane stasjon.

Fordeler: Fint hotell med en flott beliggenhet ved en park. Hotellet hadde også basseng og et godt utstyrt treningsrom. Vi valgte et rom med utsikt til tvillingtårnene. Det var virkelig en opplevelse.

Ulemper: Skybaren hadde flott utsikt til tvillingtårnene, og midt i baren hadde de plassert bassenget. Det var nedtur for en badenymfe som hadde gledet seg til kveldsbad.....

Fordeler: Great location

Ulemper: Too expensive

Fordeler: The staff there made our stay very pleasant.

Fordeler: The environment & ur friendly staffs at the restaurant.

Ulemper: The staffs at the front counter, no smile and do not greet when pass by the counter(especially the Indian male staffs).

Fordeler: The location is excellent and the facilities very good. The room was spacious and clean and the staff were very friendly. Very good value for money

Ulemper: My only complaint was that the room was not cleaned until s late as 2pm. I would go out in the morning and comeback after lunch to find my room still not made up.

Fordeler: very convenient to public transport and, very friendly staff, went out of their way. Decorated the room and supplied an individual cake as a surprise for my sons birthday We got there at 7.30 am check...

Ulemper: that we only stayed 2 nights,

Fordeler: we travel with 3 kids under 11. everything in the room was on point. the only thing i think needs upgrade the kids pool

Fordeler: The bed was comfy, perfect location, infinity pool was awesome.

Fordeler: Hotel was centrally located over a major transport hub making it easy to get everywhere. Check in was fast and easy. Staff were extremely friendly and helpful. Rooftop pool and bar was 1st class ...

Ulemper: Nothing

Fordeler: Huge comfortable beds, nice vibe, Central location (right at KL sentral station)

Fordeler: The hotel and service we received at the hotel was great. The location of the hotel was right next to the train station and a mall too. Overall I was very happy with both, the hotel and the friendliness of the staff.

Ulemper: Nothing- this hotel was one of the best i have visited- definitely recommend this to anyone looking for somewhere to stay in Singapore.

Fordeler: Svært komfortable senger, god stemning, sentral beliggenhet (til høyre på KL Sentral stasjon)

Fordeler: The hotel stuff were very helpful great service and also everything close downtown area

Ulemper: Price at checkout was not as expected and according to the booking

Fordeler: The staff are friendly and smiley and want to help the guest at all I thank both zie zali and aslina semsudin

Ulemper: Breakfast

Fordeler: very luxury and nice hotel with Friendly staff , amazing breakfast and nice lobby.

Ulemper: none

Ulemper: can't open the windows and there is no fresh air in the room

Fordeler: Comfortable room. Extremely helpful staff.

Ulemper: Main restaurant was like a large canteen.

Fordeler: Room good

Ulemper: Traffic

Fordeler: Nice lobby, staff is helpful

Ulemper: Very old rooms and the spa facilities are max 3 stars

Fordeler: Everything. Beautiful, lovely, friendly, welcoming staff. Fantastic dinner buffet. Comfy bed. Beautiful facility. Wonderful view. Huge bathroom. Service was excellent. Good location. Expensive but ...

Ulemper: Nothing, but it might have been nice to know at check-in that Shangri-La were partners with Qantas and that we could have earned frequent flyer points had we known to show our card and also given that...

Fordeler: cleaning, club staff and food.

Ulemper: they use american fruit, they should use local fruit.

Fordeler: Veldig vennlig og profesjonelt personell. Stort og flott hotell med svømmebasseng og treningssenter. Rommet var noe umoderne, men fortsatt av høy kvalitet. Veldig grei beliggenhet hvis man ikke ønsker...

Fordeler: Nydelig frokost. Bra beliggenhet. Pene rom.

Ulemper: Ventet fra kl14 til 16.15 på at rom nr tre skulle bli klart. Ikke frukt og aviser på det ene rommet.

Ulemper: Amazing thanks a lot was really nice to stay here.

Fordeler: The staffs were very friendly. Buna, Ben and Jasper especially. They were very engaging.

Ulemper: The hotel was going to charge me for mini bar expenses. But I didn't eat anything from the mini bar. That was waved off. The local dinner at the restaurants wasn't worth the money. Food was ...

Fordeler: The staff. The spacy rooms. The television. Efficiency. Location.

Ulemper: Not applicable.

Fordeler: Good location near to LRT station and Petronas Towers. All facilities in room and hotel generally. Wide choice at breakfast

Ulemper: Beer prices in Bentley's bar a little on the high side but probably expected in a hotel of this standing.

Fordeler: Affordable rates. Good breakfast. Walking distance to popular tourist attractions.

Ulemper: No Spa facility in hotel.

Fordeler: The room was well presented and clean. Facilitys were amazing. Staff were very friendly and very kind. Lots of security next door for citybank so always felt nice and safe.

Ulemper: Pillows and beds could be upgraded.pillows a little soft and to hard but thats only my personal opinion.

Fordeler: Room was spacious and clean. Fast check in process. Friendly and courteous staffs.

Ulemper: Used towels and complimentary water bottle were not replaced after room cleaning and had to request for it. Lobby cafe/lounge was less impressive. Despite the impressive look of the place, ...

Fordeler: Very comfortable spacious room. Good breakfast selection of Asian and Western foods.

Ulemper: Bar is very expensive and lacking in atmosphere

Ulemper: Room,Swimming pool and the Stafe

Fordeler: Clean

Ulemper: It would be nice to have some ice available.

Fordeler: The staff had excellent customer service and the complementary hi tea and happy hour every day was outstanding. Our room was magnificent. Bathroom was luxurious.

Ulemper: Nil

Fordeler: The staff were very helpful with suggestions and arrangements for tours and attractions.

Ulemper: Not much going on later in the evening - quite quiet

Fordeler: Friendly staff who were always pleased to help. If you can, upgrade to executive rooms and lounge access.

Ulemper: Massive Q for breakfast. 10-15 wait for table. Not what I'd expect from 5* hotel. Not enough capacity for number of guests.

Ulemper: Internet did not come free.

Fordeler: Size of room- perfect for families. Views of city. Having a big outdoor terrace in the middle of a busy city is a rare treat Breakfast selections were fantastic - covered all the cuisines of ...

Ulemper: Pool was pretty cold

Fordeler: Tom yum soup vas great

Ulemper: Breakfast staff felt biased certain times

Fordeler: The hotel is connected to a small upscale shopping mall. Outside food was easy to get. The pool was nice. Gymnasium was good.

Ulemper: The food was bad. We ordered the room service for Nasi Goreng Kampung, tasteless. The breakfast buffet seems like the hotel dont have enough crew to accommodate the guests. Replenishment of plates and...

Fordeler: Swimming pool and location just nice

Ulemper: Room service -- food was very salty.

Fordeler: Excellent location. Nearby to various shopping outlets & eateries. Hotel facilities are also excellent. Apart from the desk supervisor, the other staff were friendly and helpful.

Ulemper: Unpleasant experience when checking in. The front desk supervisor (caucasian) was rude condescending. She lacks the warmth welcoming attitude of the other local & Asian staff. I was about to ...

Fordeler: Clean and good location ! Excellent breakfast

Fordeler: Views were fantastic and a great location

Ulemper: Constant check up calls, a nice sentiment but it's not necessary to see how my fries were at midnight

Fordeler: Location was good and hotel breakfast was great as were the staff, very pleasant welcoming and very helpful. On that basis I would definitely stay there again.

Ulemper: The room I had felt cold in its decoration and overlooked a train line which was noisy but infrequent. The shower took forever to heat up and I used it at max temperature and it wasn't that hot. But it was comfortable & clean, so ideal for just a night.

Fordeler: The room space and its fittings + executive lounge services.

Ulemper: The latest check out was 1.00 pm which was difficult for an 11.30 pm flight.

Fordeler: room, lobby

Ulemper: Wifi, price

Fordeler: My 6 old daughter did enjoyed seawater pool and hotel did provide a dolphin for her play! Also, she do like room service spaghetti carbonara with hot milk . Room is very clean, we met a ...

Fordeler: The spa and fitness facilities were great. A lot of equipment to choose from in the gym and it was nice to have a separate spa and sauna facility for women and men.

Ulemper: There wasn't anything to fault as everything was great

Fordeler: Everything. Friendly helpful staff. Clean spacious room. Club lounge was perfect.

Ulemper: Buffet breakfast and dinner, food wasn't nice despite a good variety.

Fordeler: Convenience from KL sentral station

Ulemper: My room did not have a bathtub.

Fordeler: The breakfast buffet was awesome, spoiled with choices. The spa is also highly recommended!

Fordeler: The service n food at prime

Fordeler: Location. Breakfast

Fordeler: I liked the staff we excellent.I am disappointed with the accounts department as we have not received the 4oo ringgit since the 9th of June this is my second stay I hope this will be refunded soon

Ulemper: The deposit required taking too long to be refunded

Fordeler: The swimming pool was great and the kids love it.

Ulemper: None

Fordeler: The shower was great and the live music in the lobby bar was a real plus. Breakfast buffet very good.

Ulemper: No negatives

Fordeler: Near train station

Ulemper: A bit dated

Fordeler: Place near petronas towers menara sky deck swimming pool

Ulemper: Close monorail

Fordeler: great Swimming-pool and views. The bed was huuge.

Ulemper: elevators were slow and very few to serve a large number of people

Fordeler: Rooms clean, modern and well presented; staff very helpful on checkin and checkout; prebooking communication good; lobby coffee shop convenient and yummy; lobby comfortable and spacious; stored ...

Ulemper: We paid extra for a room with 'city views' - we got views of the building next door, complete with balconies of clothes drying. See picture. Rooms very noisy (traffic noise); beds rock ...

Fordeler: Check in was seem less and professional. Impressive when first walked in. Was on 43a floor so amazing view of the city but not the towers. Main bathroom had free standing bath which my boys really ...

Ulemper: Some days room service was not until very late >8pm at night. Had to request more things including toilet paper. Minimal cleaning with room service. No hot water for kitchen sink. When asked were ...

Fordeler: - SkyPool, SkyPool, SkyPool (i was only there, most of the time) - Room was big, nice and clean - Look New

Ulemper: - Short Bed - I was missing at least small carpet in the room - Shady characters in the pool area

Fordeler: Big suite apartment very well equipped for a family stay.

Fordeler: the fridge is big, the washing machine is great and tv has a lot of channels, especially one which shows good movies.

Ulemper: the bathroom sink could be better. the water drains so slowly and it's especially difficult to brush our teeth

Fordeler: Amazing pool.. Excellent rooms - very large 2 bedroom suite. .. Very good staff..

Ulemper: Nothing really.. Would like it to be nearer the Petronas towers or the street food market area.. But that's only my opinion.. Still very close.

Fordeler: pool

Ulemper: no smoking rooms

Fordeler: The room was big

Ulemper: No restaurant, I asked for ice, the did not have any .

Fordeler: Considering the location, The face is reasonable price. There were enough parking lot which was very convinient.

Ulemper: When I check-in, the reception employee made me slightly uncomfortable because he changed the room I arranged. The room condition was unclean so I felt it was not cleaned properly.

Fordeler: Rommet var stort

Ulemper: Ingen restaurant, jeg spurte om å få is, det hadde de ikke.

Fordeler: Both croissant is fresh and delicious and bed is comfortable

Ulemper: NA

Fordeler: Service is excellent and staff are very friendly . Rooms are luxurious and spacious. It is very close to high end shopping malls and food outlets . A very convenient place to stay. My family loves ...

Ulemper: The food served in the in room dining was not as good as my previous visits, though there are plenty of food options close by, in walking distance.

Fordeler: Pool water was cold. The pool could do with heating.

Ulemper: Cold water in the pool. Not being able to order breakfast in the room without being charged.

Fordeler: The room is very big and comfortable. Great location in the heart of shopping area

Ulemper: I got the residence zone of ritz carlton which the service is not quite good and i didn't know it before from booking website. The price is too high with quite bad service.

Fordeler: -The preparation of the honeymoon setup -Location

Ulemper: There are construction behind the hotel, due to that it was noisy specially in the morning

Fordeler: Specially the cleaning staff were awesome.They were friendly and willing to clean the room second time if we called them.

Fordeler: Always plenty of staff to help in the lobby and front desk. The space in the 2 bedroom suite is exceptional- plenty of room for family of 4. Nice little perks like fruit by the pool and cookies/...

Ulemper: The cleanliness and upkeep was a little lacking, stains on carpet and furniture, bathroom could have been cleaner, and we never even met our butler so not sure the advantage of this service besides ...

Fordeler: Service

Ulemper: Nothing

Fordeler: OMG this hotel was absolutely amazing! The staff were incredible (front desk, butlers, bellhops, pool, everyone). They allowed us to check in hours ahead of time, as we arrived on a red-eye flight. Since the room wasn't quite ready, they showed us to breakfast and then the pool. The spa facility had EVERYTHING we could have needed to shower after a swim and get ready for the day. The spa lady even lent us her personal iPhone charging cord when she realized mine wasn't working properly. Then the front desk guy came to the pool to give us the room key personally. They REALLY have unparalleled customer service here, I've never experienced anything like it (and I've traveled to over 30 countries). The room was very luxurious and that BATHROOM.... It couldn't have been any better. That's my new dream bathroom! I would LOVE to stay here again and you should totally stay here if you are headed to Kuala Lumpur!

Ulemper: Everything was wonderful...

Fordeler: Very nice place to live with couple ,i love their favillities!Especially,their staff which very kind and friendly.

Fordeler: All the staff were exceptional, always ready to help and nothing was a problem to them. The Club Lounge is the icing on the cake. Great atmosphere, lovely food and a welcome from the staff you have ...

Ulemper: There is a rule that no children under the age of 16 should use one of the pools, it is not enforced and families do use it. There is another pool for families.

Ulemper: The hotel under renewed so it's so noisy. I didn't advice anyone to stay in it

Fordeler: Friendly and helpful staff

Ulemper: Nothing

Fordeler: Great pool with a slide. They provided several large animal floats in the pool which was a pleasant surprise as no other hotel I have ever stayed at did this. They organised a surprise cake and ...

Ulemper: I had trouble connecting to the room WIFI. The staff at reception later explained I had to click on the chargeable amount stated on the link, and the amount will be reversed when one checks out. This ...

Fordeler: the location was perfect , easy access from airport and to all other places

Fordeler: Its Beautiful, and great bathtub!

Ulemper: No Pool!

Fordeler: Came for a short vacation with friends. Location and hotel facilities are excellent . Staffs very friendly. Thay have sent me an surprise cake

Fordeler: Great location, clean rooms, makes you want to stay in them. Staff are from another planet, so courteous so professional. Train stations is across the street, Nu sentral mall is 5 min. walk. ...

Ulemper: Need to pay attention to the A/c as the vents need to be cleaned

Fordeler: everthing fine

Ulemper: notting to say

Ulemper: Room wasn't made up or cleaned. Stayed two nights

Ulemper: Would rather stay in One World Hotel or Gtower. Definitely not coming back again. The whole stay & service was not up to satisfaction. Checking in was told I had to wait 30 mins. Was told I would ...

Fordeler: Everything in the Hilton quality

Ulemper: Hand towels were missing in the exec room I stayed. There was nowelcome chocolate either. I found these things when I stayed in another exec room two days later.

Fordeler: Frokosten var fantastisk! Fantastisk hyggelig personale! Flott rom + bade anlegg.

Ulemper: Likte alt. Kunne tenke meg å feriere i sør øst Asia igjen

Ulemper: Swimming pool, gym and breakfast