Big spaces, comfort, facilities and cleanliness location --- a shuttle to Bukit Bintang would be great to compliment the shuttle to KLCC
Good proximity to Petronas Towers Lift access through room keycard
every thing was perfect :) no
The staff were excellent. Component, informative and friendly. The location was right opposite the Petronas towers and we had a towers view room which was awesome.
location and atomosphere was so wonderful. The famous TWIN tower I could observe just in front of my room! Nothing!
The service was excellant, room was lovely & clean, shuttle service was great and handy no complaints
There are two type of rooms. We booked the largest/most expensive room category to have a view on the Twin Towers but then just got a City View Room. Make sure to have "Garden View Room" when you book. This was disappointing. Plus on our side there was construction that went on until 10pm.
The room was very nice and the view onto the park and Petronas Towers was great - The pool is tiny, not open to the sun, and closes early, since it is in the Sky Bar - The Sky Bar is nothing special, despite the view, as the music is too loud and the space too cramped to really be a comfortable place to hang out or enjoy the view
The view of KL towers no
i like the gym and the bar,staff were friendly and help. Room was ok too. In the bar the the staff were too forward to take your money after you purchase your drinks.
Its location and the view from room, especially the tower view room. Whole services in the hotel are very well. WiFi is not covered in each room.
Highly professional in every respect. Makes the other Westins pale in comparision. Rooms are stylish and VERY CLEAN.
Great hotel overall. Will stay there again. Location is next to the central shopping area, as well as the Food street. Staff was very helpful as well. Love the bathroom, bed was comfy!
Modern, stylist and prestige hotel. Staff so freindly. coctail at executive lounge absolutly delicius. and hotel taxi for 6 ppl is convinient. suit for family or group trip.
I have stayed in this hotel since the first week it opened while travelling on business. The staff are great, X on the management Team is their hidden asset ! Nothing too hard to help or please. The beds are second to none, QBA Bar downstairs is great and the food variety in the hotel and nearby fantastic. Its located right in the shopping district from anything from clothes to computers and the rest. The Executive lounge was recently redone and is great. Get a Suite if you can ! Which is very comfy, surround sound and the bathroom to enjoy a view from
Room size big.
The hotel is very well located a short walk from the Petronas Towers. It worked really well for us since we only had 2 days in KL and the location was very convenient. The rooftop pool and bar are fantastic and have a great view, definetely a very big plus!
Big rooms, comfy, great location. and clean. Staff requires training. Not professional at all. Room card don't work. Too many phone calls from reception about nothing. Poor language skills. Restaurant closes early. No snack bar in the room either.
The rooms are huge and the quality is really high compared to the price. Internet connection is really convenient and fast
they did not have our rooms available and tried to avoid giving us the reservation we booked
The executive feel, the sheer size and facilities of the room. the free gym and available massage services. Some clubs and bars not far from the hotel. the hotel is located around the back of the main streets and it is a 10 minute hill climb!!!
All good Very noisey Chinese in next room moved in last two nights Screaming and shouting all night ... No sleep ... Thin walls!!
Rooms were nice Full kitchen but no pots and pans.... Wifi constantly kicked you off every 5 minutes and made you re-login. Really freaking annoying. Drinks at the bar were terrible
The room The hill you have to walk up to get to the hotel. The hotel taxi booking price to the airport is a rip off. There was renovation work going on and it was very noisey and in your face.
The room was spacious, with a fantastic view over Kuala Lumpur City center, situatet right next to KL Tower. We had a great stay but the hotel staff started to close the breakfast buffet when people still were eating.
it was great to see the customer service.i didnt have to open the door at any time ,they were there for the service.the best service i have seen so far ..keep up n/a
So comfy and relaxing. i would like to stay here again to enjoy more the with the massage package.
skikkelig brød til frokost
Helt greit for en billing penge, man får hva man betaler for. Beskrivelsen Deluxe kan være noe misvisende dersom man ikke er kjent med turistklasse hoteller i Asia. Beliggenheten rett i chinatown passet perfekt, masse yrende folkeliv og rimelig mat tilgjengelig rundt hele området. Frokosten er enkel, men faktisk litt bedre enn mange andre steder i tilsvarende prisklasse vi besøkte rundt omkring i Malaysia. Noe skjemmende mugglikt på rommet, men ikke så farlig for et par netter.
Flott hotell. Store familierom. God frokost. Nærhet til sentrum av KL.
Imøtekomende, vennlig, hjelpsomt personale. det var og midt i smørøyet med hesyn til at vi ville spise ute. Gå-avstand til Kina- town, og andre shopping-senter. Badebasenget var lite, men vi fekk avkjøle oss når vi satt der.
Beligenhet var bra.kort vei til alt i kuala lumpur. Elendig frokost.
Hotellet er perfekt situert midt i KL med muligheter til å nå det meste i gangavstand - vel hvis det ikke er for varmt eller regner. Vi oppgraderte til exequtive room - det var ikke verdt prisen rommetvar det same kun tilgang til egen lounge i 18 etg. Det kan bli litt støy fra gaten og fra kjøpesentret Pavillion som ligger vegg i vegg. Vi opplevede både konsert og moteoppvisning de dagene vi bodde der.
Taxi service'en er ikke bra. De tar seg overbetalt fra turister!
Accessibility from the highway. Service from the front desk.
Good reception and housekeeping! Peaceful and Clean rooms. Narrow parking entrance at the side of the hotel.
Service is horrible. the staff is very rude. the rooms are ok but not really value for money
location is remote and the staff service is bad.
High floor with good view... Some of the used materials were not replaced...
We enjoyed the stay at the hotel- they upgraded our room, which was nice of them. Room was large, bed was comfortable and staff were very prompt and cooperative. We wanted to include breakfast in the offer, which they did not agree to. However, they offered us 30% discount on the breakfast, which was higher than what was on the website.
Very comfortable and peaceful. The check-in took about 1hr due to system down. Some alternate method of checking-in must be devised for future system failures.
Easy access to LRT. Breakfast menu is not very good. Porriage is very plain. The TV channels need improvement, should include discovery channel and HBO.
The staff was very freindly, and the location The breakfast varaity should include some international food not all is far east.
Close to KL's excellent railway network. Located in a vibrant area that is of interest to tourists. Their restaurant advertisers and charges for 'mineral water' but serves opened bottles of what is probably tap water. My room had no window or natural light.
Although I had booked a Deluxe Room with a Queen size bed, we only got two single beds and we had to manage somehow for 3 nights with two single beds
It's very convenient to go anywhere
The location the breakfast and the location
Friendly staff, clean good location, nice breakfast.
Centrally located Language of staff. They do not understand English properly.
The staff were very helpful the rooms have poor airconditioning
None at all. I don't think that I will stay at that hotel again The hotel room are small. No bar fridge and the staff are not well train.
The hotel staff is friend and willing to help. The location. it is difficult to locate the hotel for those who drive.
Quite central Arrived to find trainee staff booking us into rooms which were totally poor in quality compared to what was advertised on website. Made to wait for over an hour before the hotel manager arrived and was offered only one room booked as promised (for a group of 6). A group had to stay in substandard room. The room had begbugs too. Will not be recommending to others.
I stayed there twice. The hotel is in an area that is relatively safe and a covenient area for shopping and eating. It's also really close to a monorail station. The vast majority of the staff were friendly, helpful and efficient. The front office Assistant Manager was particularly helpful with resolving initial problems and ensured that my return stay was welcoming and trouble free. I stayed in a "Summit" room each time and even had a PC in my room. I obviously liked the hotel. The 1st time there were a few problems with things not working in my room. Common in Malaysia. Second stay 10 days later problem free. Sadly the only downside for me was the composition and behaviour of the the other hotel patrons. I was unaware that there is a peak period for Saudi (&? other Arab) tourists which extends for 3-4 months, basically over their hot summer time holiday period. They flock (mostly in family groups) to Malaysia in huge numbers and were the majority in every place I stayed. I wouldn't have foreseen any problem with that anyway. However, parenting often totally lacked the provision of any sort of supervision, discipline or behavioural limits. Kids ran amuk day & night and were rude and hostile. Avoid June - Sept
None. supposed to be staying for 4 nights but due to the unprofessional and incompetence staf i only stayed for one night to avoid cancellation and fees and checked out. unprofessional and incompetence staff
location -- close to malls, stores and city old run down rooms, not well equipped.
Location We did not get our non-smoking room, instead a guy came around (when we complained) with a can of air freshner, to freshen up the room and left... what a joke. Prior to that we were checked into a room that was assigned to another couple, five minutes ahead of us! Both of us were issued with the same key card to an identical room. How could that have happen? Fortunately there were no unpleasant encounter between us. What a hassle it was after a long journey for us...
It in the center of city and neer to train station Water comes from selling from light
good location for shopping poor customer service who attended to us, poor condition of furnitures
Only the location. Room is smelly. Rate us expensive per night but not worth paying high, cause the hotel is small and all item in the room looks old style.. It says its a 4 star hotel but I shud say it looks like a 1 star hotel. Will not come back to this hotel anymore
Central to the main areas of KL
great location, friendly and helpful staff
I like the location of the hote. It is very close to the city shopping centres. I love their breakfast and the staff are really nice. I will stay again next time.
I found the location excellent & the facilities were great including the in-room dining. Staff were very helpful & courteous.
The hotel staff were kind and helpful.
Executive room large and comfortable. Executive lounge staff warm and friendly.
everything was nice
The internet conection was so good
the hotel location is very good , excellent front desk and concierge service , the hotel staff are very wellcoming and helpfull
The staff are very friendly.
the one bed room is very good for family travelling with kids , availability of guest laundry is excellent.... please use it. non
When checking in, the staff are extremely nice.But once checked in, any request for service is extremely delayed.Improve on this attitude, please. Delayed service. Requested service comes late
Overall nice clean hotel with big room and adequate facilities The front desk staff was useless, though I had confirmed booking they said they didnt have any information, they didnt even give a late check out though I had two rooms booked and I told them that I shall let go of one of the rooms early they day before. Horrible front desk staff
lovely staff..great buffet cero complains...everything was superb
Location is good! Staffs of the hotel are friendly and helpful, very professional. Breakfast selection is wonderful! The gym is under renovation and moved to a small shop inside the shopping area of the hotel, it would be better if they can have information on their website! The chef at the egg station of breakfast doesn't really know how to cook eggs nor make omlette!
The Horizon Club Lounge is ineed a comfortable arrangement, especially with the complimentary breakfast and evening snacks and drinks.
very exllant hotel location and butiful loby with live band
everything was excellent nothing
The breakfast and the buffet dinner was good, staff always very friendly with a big smile! Would like to try the Lafite restaurant next time shame only stayed 3 nights!
service of staffs
Outstanding breakfast, cocktail at evening and services after check-out. Price is high, they charge you about 70 additional Ringgit for services and taxes.
Friendly and proffesional staff. Slow internet connection
First time I stayed the room had good fung shuei odd shaped room but once I put away all the clutter it was fine. Outside window was dirty but you expect slime in the tropics. Second time I stayed I arrived in the evening and room was not ready yet. I asked why they did not contact me to tell me they would not have room for me. Not break answer. I took a room Inhad not ordered and they threw in breakfast. Was ok the room but I would not stay there again. Room had odd fung shuei . Too cluttered and too many unnecessary doors and passages See above
No free Internet in rooms No included breakfast No free parking for guests
Everything..... I'm so pleased, my wife even complimented me on choosing such a great hotel! and I dont score many 'brownie points' these days!
Good comfortable hotel, good location. High speed Internet in room. Big taxi price to airport at lobby.
Comfort, convenience We do not like the old type stickin wall hairdryer
near at shopping mall
i room - central location of the hotel - panoramic elevators. messy reception, el patio cafeteria to be improved. entrance of fitness centre to be enhanced
the location is convenient for me, easy to find good food, cinemas, bookstore, shopping etc.nearby
good service parking
Location of hotel, room size generous, able to provide adjacent rooms One of the room was dripping water from the aircondition duct
The location of this hotel is very nice , just opposite of the Times Square mall & monorail station which can take you to various places in very cheap prices. The hotel staff were slow. When I checked in they told me to wait for cleaning my room and it took 2 hours!!. Also, they didn`t reply when I call them through room telphone.
location only we stayed at the hotel still to paid for the car parking, that is one things i don't like it, staff that ok!
Location is very good, I did like swimming pool, and hotel crew are very nice too Structure near by, is noisy, I booked non smoking room, but they give me smoking room on the back not front as I mentioned during booking
the location of the hotel as it was close to the convention center and it was walking distance Room cleaning, specially the bed cover.
Great central location, very good breakfast, very friendly porters/doorman, great pillows on the bed (actually have a pillow menu) Bathrooms due for some work
Smile of employee. The humidity was high in the room even if the air condition worked. The document papers had became wet in four days. The bed was somewhat wet as well. I stayed in a group. Everyone other than me had a welcome fruit, however it was not prepared from me. There is no consistency. But the each staffs were very kind. I thought there was a discrepancy between the attitude of the staffs and the facility of the hotel.
Location, variety of breakfest cleanliness. The room was very dirty; mould on the bathroom ceiling, the linen of the bed was dirty with huges stains. I would never stay in this hotel again.
the room was clean and had internet access. breakfast included was a good addition. i liked the accessibility and ease of getting a taxi.
Very central. easy access to everywhere. I was told it was a new hotel, but the interior looked run down. there were stains of humidity all over the wall and the furniture were worn out with sctrached here and there. I could also hear noise from the neighbors.
Service was at it's best, calm and peace stay
very good hotel. clean, beautifull and very nice staff!. very near to twin towers. Next time I will go to Impiana again! no
near my office
Meget god service. Alt var tilrettelagt for at gjestene skulle trives. Annbefaller romene Legend Crest.
God standard Gjøre trådøst internett tilgjengelig i hele hotellet, og inkludere dette i romprisen.
Jeg opplevde personalet som meget hyggelige. God middagsbuffet og godt utvalg til frukost. Ekstra pluss for meget god appelsinjuice. God service at de lagret bagasjen etter utsjekking til avhenting senere paa ettermiddagen. Jeg kunne gjerne tenke meg at det var en bar/iskiosk i tilknytning til bassenget. Ogsaa en hoeyere frekvens for skrubbing av fliser paa badet.
At den ikke var så langt una sentrum Kunne ha vært bedre
Great location in KLCC - close to public transport and shopping malls. French feel to the hotel- reception staff command of English was pretty limited - yet again this is something I have come across over and over again throughout my travels in Malaysia.
The house keeping is poor in service.There are some blood stains on bed sheet , duvet cover and towel! Front desk service is poor too.
Good location indeed but shame about the room - very small. On leisure is bad but good for business. Small room and busy with indian and arabs holiday makers when I was there.
very convenient for shopping and sight seeing.
Location was in a great Central Location for shops , bars , restaurants and entertainment
nothing i like? I had call d housekeeping to make-up but when i back after 4 hrs from outside. ok , i forgot to take-off "don't disturb card" but at knock and try coz i already call to make-up the room?
That it was central to citl I was disappointed that when we asked to make a reservation with the hotel in person this was possible and it was suggested that we did it online. As a consequence we booked elsewhere for our return to kl.
Proximity to nearby shopping centres at an very affordable rate with comfortable and clean rooms Lack of bathroom floor towels, spoilt refridgerator.
Great customer service, friendly staff. Walking distance to shopping center and restaurants, perfect location and easy access to public transport.
The Hotel is awesome, the location is kinda 5 min walking from Bukit Bintang street Internet is not free.
Rooms are comfortable. We could not get any response to our e-mails from the hotel. Booking.com contacted and gave info.
the staff are fantastic, the facilities are suberb. we will definately be back!
Hotel is well appointed, modern, clean, open space, high ceilings. The hotel staff cater for their guests with genuine enthusiasm. Has well trained cheerful staff. Breakfast buffet superb. Internal security high. The hotel is a little remote for walking when considering security. Outside surroundings a little too quiet at night. Footpaths poorly maintained. The blue taxi service that the hotel uses - we found that driver knowledge is unreliable. In one case, we had to abandon the taxi as it was lost. The room was well appointed but some items were unserviceable or leaking which was surprising. The room was too dark for working at the desk. Internet service intermintently stopped? TV service has no French, Spanish or Italian broadcast.
The hotel was absolutely great. I booked deluxe rooms but upon unavailability I was upgraded free of charge to a Royale Club room. The service and the meticulous cleanness of the rooms are wonderful. It is as described a 5 star hotel! Definitely recommended. We had to use the laundry service at the hotel and unfortunately it was too expensive. Although we gave a two loads of cloths for wash, we did not expect the price to be worth of staying at the hotels for nearly two nights in a deluxe room. However, we learned later on that the concierge of the hotel does offer a third-party laundry with a very reasanable price.
The Hotel is very quiet,luxury and furnished with new royal furnishers.The location is in the heart of KLCC,about 7 minutes walk to twin towers,5 minutes walk to single tower(Minara) and 3 minutes to BB street and Pavalion Mall. The Hotel staff is polite.The Room Service doing well and very friendly. The breakfast was very nice with variety and high quality.The hotel value for money is excellent.Excellent for honey mooners. Nothing bad.me and my wife liked everything.
we liked the courteous efficeiency, the cleanliness and prompt service provided at the hotel. The buffet breakfast was good too.
Because they had a couple of conventions booked in at the same time as us we were upgraded free of charge. They also allowed us to book in very early because our flight landed us in the city at 0900hrs Because of the same conventions there were some restrictions on the use of a couple of the bars as they were reserved for convention guests
The best hotel in kl. Clean, ideal location and encourage people to stay there. I strongly recommend this hotel for families.
Very nice room space ad decoration and exelent services from the stuff noisey during wedding party, I dont like thier brekfast