The room, the bed, pillows, shower, and the size of the safe. The daily parking fee of 22.00 and the additional 2.00 for taxes . Our card didn't work in the parking meter. We had to go another one. The a/c vent next to the bed was loud and the a/c kicked on.
Convenient location to Universal and other Hollywood landmarks. Wait staff, rude. Front desk, not helpful. I would not stay here again nor recommend others based off the customer service alone.
everything. except the elevators were broken. truly hurt me. both elevators probably won't effect your trip but it made mine difficult. besides the elevators, the parking is a bit far but okay. everything else is awesome.
The pool area was very relaxing and comfortable The pricing for food and drink in the pool area was too high.
From LAX took the super shuttle to the hotel. Room was ready hours before expected check in. Reason for stay was for business conference at Universal Studios. We took the courtesy shuttle both days to Universal in the morning. Upon check out, Terene at the front desk was so helpful in arranging a rental car and checking prices. Would definitely stay there again. My only complaint was I wanted room service from the kids menu and they wouldn't let me because I wasn't under 12.
Great hotel would stay again.
The bright, open property is contemporary and quiet. The pool area is large, organized and clean. After driving by twice, we finally realized that BG on a building behind a driveway sign advertising a restaurant was the hotel. Pulled up to check in & unload but was whished away by the valet to move the car. Handed him the keys to move it but he declined...kept insisting I move the car to a lot then check in, go back to the lot to get the luggage then I had to move the car to the overnight lot...all because the trolley shuttle was due anytime. This was how our stay began. The resev. request and 2 calls for a ground floor unit went unheard. 7th floor near the 101 freeway & all the freeway noise. No iron/board in the room & waited over 30 mins to get one that was broken. Print your airline boarding pass.... $5.95 per 5 mins. Really? I addressed each concern with the attentive front desk. They waived the parking fee and asked that we please stay & not go elsewhere.
Staff Noise Fans Tiny balcony Price
Comfortable, friendly staff and great food
Convenience. The wedding we attended was held in the gardens of the hotel. Lovely garden, great service. No robes in the room. View of the parking lot not particularly inspiring. Noise from the highway annoying. Food not great. Restaurant VERY noisy, food below average. If you are without a car, you are kind of stuck. Swimming pool very crowded, good job we had no intention using it.
Everything was stunning. It's a nice hotel surrounded by greenery and a very friendly staff. The rooms were clean and warm. What was nice was that you could walk to whatever you needed and it was all at most a 30 minute walk away. My friends and I went to universal via their trolly and walked home. It was a very plesant experience. The pillows went flat really fast.
Lovely orange color, romantic atmosphere, clean room
The hotel is very nice and clean. The beds are comfy. I like that this hotel offers a shuttle to and from Universal Studios. Nice pool area. And the cafe has very delicious food. I was impressed with their food. Delicious! I would definitely recommend this hotel. You can kinda hear your neighbors in the rooms next door. But wasn't too much of a big deal. Would also be nice if the rooms had mini fridges.
Loved that the TV had BBC America channel. Loved the small patio outside my room even though we didn't have time to make use of it. Enjoyed the breakfast in the café - was able to get exactly what I wanted because the restaurant was flexible.
Parking was easy Pool was massive!! Good location Hotel interior/halls could be modernized more. Rooms should have a mini fridge.
Close to Universal Studios. Homeless people on corners with one urinating in public.Hotel in need of updating.
Could not use the shower! Price was too high Cost was put on card at time of reservation instead of when I checked out.
The bed was very comfortable. Finding our room the first night was very difficult. Someone should have walked us to our room and carried our suitcases for us. There was no elevator to our 2nd floor room.
The only ice machine was too far away.
Good location for where we needed to be and when we told some locals about the gnats they were surprised as they hear the place is always sold out. Very retro California in decor. I think we would stay again. Maybe. Our first room had gnats, but we were immediately moved when we asked to be moved. Unfortunately all that was available was a room next to the elevators. We took it but were able to move the following night to quiet room. Unpacking 3 times was annoying but the staff was very accommodating to switch out our rooms.
Flew in early, check in scheduled for 3pm, but staff found me a room as early as 10am. Got to recoup from jet lag right away. Noisy cleaning staff woke me up with talking in the hallway and then vacuuming. But in their defense it was already 10am.
Very uncountable beds . The sheets has a very bad smell . Bathroom not clean right . And I found a underwear the not belongs to us ...
The location is great if you don't want to be in Hollywood. Best location in the valley. Parking is good too. Walls are paper thin. Really terrible. You can hear everything (and I do mean everything) going on in every surrounding room. The shower tiles were falling apart as well. Seemed like they did the bare minimum to qualify this as a luxury hotel but it's a glorified Holiday Inn.
The bed was comfortable. Room was dark even with lights on.
Great location in the Valley (close to Hollywood, Universal Studios, Beverly Hills, shopping, great restaurants etc.) that tourists don't often realize. Good value for money, helpful staff, clean rooms. Also very close to public transportation, which in LA is much better than many people expect. Would definitely stay in this hotel again and will recommend it to friends.
Location is great and the price is reasonable relative to this location. Coffee that is served is not very good.
Staff was pleasant, bed was comfortable. Location is great. The website says there is a fitness center and shows a photo of breakfast, but there is neither!!
Good location, nice people and near by some good restruant! Far from the others hot spot except universal studio.
The staff here very helpful, room clean, large and a very comfortable bed. No night noise, slept very well. Breakfast was good. No complaints... Good Hotel.
it was close to Universal Studios the bathroom was small
The location and the price The lobby the dining room and the reception are the same 3x3meters room.
The blanket on the bed was old and had a few holes in it. The carpet was stained and had iron burn marks on it. The shower had moldy spots.
It was very close to Universal Studios All the towels were dirty and when I told the staff about it they made me fetch the towels for them. The second batch of towels still had one out of three that was unacceptable. One of the bed's comforter had stains on the underside. One of the beds bowed in the middle. The A/C unit started making loud knocking noises at 4 in the morning.
The lady who was in the office was very pleasant and helpful. We were first put into a room where there was much street noise. We asked for a change of rooms and were quickly accommodated to a less noisy room. The second room turned out to be nicer and with more room as well as less noise from the street. The rooms were clean, not fancy, but suited to our plans since we were with family during the day and used the room for sleeping only. Apparently the cable was down for TV and there were only 3 stations to watch. That did not create any problem for us since we were not in the room for any great length of time.
Location was good, ideal for an inexpensive place Fixtures were old but serviceable
Nothing Room was tiny, felt like a windowless box, with very ugly decor. Carpeting was disgusting - very old and shabby with cigarette burn holesl A/C unit was so noisy we couldn't sleep, and it didn't cool the room effectively. There was no A/C in the bathroom which was stifling. Hard to put on makeup in there but light so poor in bedroom there was no choice. Bath towels were like thin rags...no kleenex.
The doors locked, the beds were fine to sleep in, but basically everything else was horrible, and we paid over $100. The beds were write up aghast the walls, the shower flooded the entire bathroom, bugs on the bathroom floor, little morning water pressure, no wi-fi -- though said they had it, breakfast were a few muffins, orange drink & a pot of coffee in a little room with no place to sit....I could go on, but this was by far & away, the worst hotel we have ever stayed in...could not believe the positive comments on the site, and believe they must be planted, because I dont know why anyone could fine much of anything positive to say -- especially for the price of over $100.
The location was great! It was neat, clean, and overall a great deal. The bath towels were very small which made for toweling off after a shower interesting.
The room was in a relatively quiet position away from the main road There was no extractor fan in the bathroom
clean nothing fancy
The location was good for Universal Studios. My husband and I were not very happy with the accomoodation. The web site states continental breakfast included and all we got was a very small muffin and a drink of fake orange juice. The room was very old and poky with a tv that was so okd it did not even have a remote.
Only the location was convienant. The room had a moldy smell. The bed did not seem to be a queen size, the airconditioner was very noisey. The bars of soap provided were extremely small and not usable. The towels were not bath towels and worn extremely thin. The linen did not appear to be crisp clean and the carpet was stained and dirty and in need of a washing or replacemnt. The room was over priced.
The owner of the hotel was very friendly and very helpful Nothing
Location Absolutely horrible accommodations or lack there of. Towels were like sand paper and there were about 6 tv Chanel's and they all sucked.
Convent to walk to local restaurants and bars along Ventura Blvd. front desk was nice. Free parking outside of room. Easy check in and out. The room was quite small and could hear street noise if near the street side of the building. There were no extra blankets and the toliet paper wasn't a fresh roll, that bugged me most for some reason. It's ok for a motel, I would prefer to stay elsewhere given the choice.
Room was clean, direct tv with all the channels, close to places to eat. Outside area wasn't the best, next to a motel 6, breakfast area too small.
Clean little retro motel in a hip neighborhood. We were only there for a day but there were enough shops and restaurants to entertain us within walking distance while we waited for friends to pick us up and continue on our vacation. Tiny room for two beds but it was fine for a short stay and everything was updated. Staff was helpful allowing us a pretty late checkout for a small fee... Good parking the tiny room size was a bit tight but as we occasionally enjoy experiencing these 'original' properties it was a non- issue... Towels could have been of better quality