Leiebiler i Los Angeles

Ulemper: They don’t have a shuttle from LAX- apparently they expect you to take a public transport shuttle to another shuttle! Shame on Kayak for not making it more apparent. I ended up booking another car last minute rather than try to schlep via 2 shuttles with a baby and elderly mother in tow.

Fordeler: Nothing.

Ulemper: 1. Full disclosure about pricing. $25 rental sounds great, but by the time you add their insurance, that's another $200 (albeit it's refundable, but I am vacation don't want money that I didn't allocate) 2. Place was dirty and old. Couches that once were leather have peeled oof. 3. Slow pick up. After leaving airport going to designated spot, it took 35 minutes for van to show and that's only after I called. 4. Counter persons had very nonchalant attitude. Very slow. 5. Dirty, filthy passenger van. They used foil and tape to wrap seats that falling apart. Seats were stained. The driver attitude was funky. 6. Sooo many infractions. 7. Crowded. 8. You pay for what you get

Fordeler: The car was a kinda clean, newish Nissan Sentra. The car looked a little dinged up but worked great overall.

Ulemper: The customer service is really, truly awful here. Folks at the counter seemed genuinely angry at me. Expect a wait.

Fordeler: There was no shuttle from LAX. Reservation promised a shuttle. There were no directions to the lot in the email. We waited for the shuttle and it did not come. After 45 minutes we got on a city bus after calling the lot and getting directions. They did not bother to tell us that by the time we got to them their lot would be closed! We arrived at 12:10 and the Economy Car lot was closed. They refused to provide a refund even though we would have been on time if they had given clear directions. We took an Uber to our hotel in the end. I would NEVER rent with Allied Car Rental (which owns Economy).

Ulemper: There was no shuttle from LAX. Reservation promised a shuttle. There were no directions to the lot in the email. We waited for the shuttle and it did not come. After 45 minutes we got on a city bus after calling the lot and getting directions. They did not bother to tell us that by the time we got to them their lot would be closed! We arrived at 12:10 and the Economy Car lot was closed. They refused to provide a refund even though we would have been on time if they had given clear directions. We took an Uber to our hotel in the end. I would NEVER rent with Allied Car Rental (which owns Economy).

Fordeler: My overall experience was awful and I would not recommend Economy Car Rental to friends, family, or foe. My flight was delayed twice and I was unable to modify my pick up time online. When I was finally able to pick up the car, I was told my 3 day car reservation was cancelled due to a “no show.”. The counter clerk was indifferent to my flight delay and in a hostile tone, told me my rebooking fee would be $162 for a 1 day car rental. My original 3 day fee was $89. I then asked for a new reservation instead and the fee went down to $45. I immediately jumped onto Kayak, and made a new reservation myself for $20/ day. Suffice it to say, that clerk’s attitude and service were terrible. I could write more, but after waiting over 3 hours to rent a car for 1 day, I will not be using Economy Car Rental ever again.

Ulemper: For a service oriented business, their customer service was terrible: at times, hostile, indifferent, inattentive, and inefficient. Even though I myself booked this car for $20/day, I will not use this rental company again, because I value my time more than getting a “good” deal.

Fordeler: None

Ulemper: Everything. You cant use your own car insurance. They wanted you to buy their own insurance. So actually you we needed to pay more...than other company... And Rent car was lots of scratches. I’m not recommended here at all. Also They didn’t give us email for confirmation or receipt.