Eilat Hoteller

The hotel was run down and smelled like smoke in hallway. Toilet didn't flush. Took 45 minutes to get a toothbrush. Non friendly staff. Dirty rags on floor of elevator. Not worth the money, Not 5 stars, Maybe 2!

Staff is not friendly, pool closed off with the fence in the evening, breakfast is very basic

Meals, mostly supper, were fairly good The staff, apart from one receptionist, were not polite. The hotel was under renovations, and most of the amenities (fitness, spa) were not available at the hotel. The exchange rate from us Dollars to local curency was worse than the one given by 2 other currency exchange places in Town. Since it's officialy fall, a/c is turned off, and guests are told to open the balcony door if hot. Posted hours of operation for the kids play area were not observed.

food was excellent i had a problem regarding the billing with this hotel. I did the booking through you at one price, and when I came to check out they wouldn't accept the agreed price. I am awaiting my credit card bill to see what they actually charge me. Obvioulsy if there is a difference I will get in touch with you again. I am very upset about this as It delayed my departure while I tried to resolve the matter, eventually I just left as I was already late.

Pool area, food, rooms, free parking Surly staff, charge for internet, high cost of single occupancy room

the swimming pool was great. proximity to the beach/beach front was good. breakfast was excellent (but definitely too busy after 8:30am) the rooms were not 100% cleaned and outside /balcony furniture was not cleaned. carpets very dirty. fittings in bathrooms falling off. request for high floor ignored (was put on 1st floor). air conditioning had to be on MAX adequate (we were not sweating) but could have been much better. sound on TV was terrible (had to have volume on max to try hear). one room key did not work and took 2 attempts to get fixed. In fairness, we did not complain about any of this - so we did not give hotel a chance to change our room (we were already unpacked).

Perfect view from the room, rooms are quite clean, customer service works quite well, all requests are fullfilled quickly and the quality is checked by customer service, good food beds are short and not very comfortable, a bit noisy from the promenade

Normal room, very good food. It's good choice if you have a car and ready to drive it to the beach. For those who don't have a car the hotel must offer shuttles to the beach and city center at least 1 in half hour. But it doesn't! The regular city bus goes once in hour or 2 depends on time.

Friendly and amenable staff, quality of food and beverages at breakfast , maintenance and service in pool areas. Closure of certain sections due to functions -weddings in the pool area- which, when on a short stay are a nuisance.

The setting and location is very central. The breakfast is better than average, but on par for a hotel of this stature. The service in the hotel does not compare to other hotels in other countries of this price and stature. There were a few members of staff that were very customer centric, but on the whole, the staff do not understand great customer service. I feel that the management of this chain would be the place to start.

The attention to client does not apply in this hotel

Hotel is well designed Service is spotty, no hair drier in the room, no printer at the internet station, annoying checks and paper signing every time you order a glass of wine in the restaurant, etc.

Free parking Bad location (far from center, far from the beach, too close to the airport), bad smell on the ground floor, pool (not heated) too cold to use. Rooms are not clean (stains on carpet and mattress). Overprised, paid $70 for up upgraded room with "pool access", wasn't worth it. No access to mini bar and room service because hotel policy is to up upfront for your entire stay before you check in. Staff not helpfull, most did not speak English.