Lake Charles Hoteller

Fordeler: Very nice to go to a hotel that exceeds expectations.

Fordeler: Friendly front desk employee.

Fordeler: The hotel is clean and modern and breakfast was great.

Fordeler: Full breakfast and indoor pool

Fordeler: very clean staff very nice

Ulemper: the pool doesn't open until 10am

Ulemper: The shower was poorly designed and was showing deterioration even though the building is new. The room itself and the dining area were fine. Except for the shower everything went fairly well.

Fordeler: Cleanliness

Ulemper: No

Fordeler: The service and the room

Fordeler: Beautiful Best Western!

Fordeler: The staff was EXCELLENT we were greeted each time we stepped in and welcomed back when we returned. Breakfast was just as enjoyable. The room we stayed in was quiet and the beds were amazingly comfortable to sleep in. I would recommend this hotel to all.

Fordeler: The staff was super friendly and helpful. and the other ladies were super cool! :)

Ulemper: The housekeeper missed half a pack of cigarettes that were left in the desk drawer in my room. When we arrived i happened to find them.

Fordeler: The staff was very friendly,the lobby was nice.

Ulemper: Being that this was new hotel I was surprise to find out that the toilet wasn't working well. I called front desk and she handed me a plunger. Smh. Also the breakfast was very poor.

Fordeler: We really enjoyed the internet tv access for our young children as we got them settled for the evening. King bed had wonderful bedding and the walk in modern shower was pleasant to use with great water pressure.

Ulemper: Stayed on a Mon night. Overhead the check in of another & the clerk was chatty. I check in with my kids 4 and under and she was rude when asked time for breakfast. She said it wasn't complimentary and I said I knew. Rude also for rollaway bed question

Fordeler: Very nice and quiet. Close to casino.

Fordeler: The location is excellent.

Ulemper: The entrance from the road needs some work.

Fordeler: The proximity of the hotel to Golden Nugget and L'Auberge is amazing. The hotel is new and the rooms were very clean and smelled great. The staff was very polite and friendly. I would rate this hotel at least 4.5 out of 5 stars.

Ulemper: I had a very great experience and can't think of anything negative to say.

Fordeler: The location. The king size room was excellent.

Ulemper: We were in room 408. The light over the coffee pot had no switch. The duty clerk could not find the switch either. The bulb had to be removed. Bad planning on someone part, and bad Quality Control in the construction phase of the building.

Fordeler: The location was perfect and very clean

Fordeler: Room was nicely decorated beds were amazing

Ulemper: Night staff clerk not very friendly & no vending machines. Market prices were too high

Fordeler: Updated, clean and safe. Great value.

Fordeler: Nice and clean.

Ulemper: The staff was rude and would not sell food when it was right out in the open for folks to buy. When questioned they were not willing to make multiple gues happy.

Fordeler: The bed

Fordeler: Everything, especially the room lay out and bathroom shower make

Ulemper: no

Fordeler: everything was great!

Ulemper: absolutely loved the hotel-fantastic-SO, there is no reason to blatantly lie on the website and say it is a few steps from L'Auberge hotel....that is a lie even a lawyer could not justify....change that one thing to a somewhat accurate statement, Please.

Fordeler: Friendly& courteous staff. Great shampo!

Ulemper: The location of hair dryer. It's placed on the wrong side.

Fordeler: Vennlig og høflig personale. Flott shampo!

Ulemper: Plasseringen av hårtørker. Det er plassert på feil side.

Fordeler: The staff was very friendly and our room was amazing!!!! Very clean!!

Ulemper: There could've been a little more food at breakfast.

Fordeler: staff was courteous and professional

Ulemper: It took around 10-12 minutes for the water.to.get hot. Not a good thing when you are standing there freezing waiting and.wondering if it.is worth it.

Fordeler: Personalet var svært vennlige og rommet vårt var fantastisk!!! Svært rent!!

Ulemper: Det kunne har vært litt mer mat til frokost.

Fordeler: I liked the comfort of the bed, speedy check in and checkout. Nice room, but couldn't enjoy it. The front desk staff was nice.

Ulemper: The wall are paper thin and ALL night I heard someone walking on the 3rd floor above me that sounded like thumping ALL night. Anyone that came remotely close to my roo and was talking sounded like they were in my room. I went to relax and rest and couldn't enjoy myself. To top it off the breakfast lady was very rude though she offered to get me something from the back, her attitude was horrible. Won't be returning.

Fordeler: Beds were amazing!

Ulemper: Mapquest stated it was 3.3 miles from the casino area, and that is not correct! Way too far of a drive from the casino.

Fordeler: location

Ulemper: we paid for the room through" Get a Room" yet the front desk clerk charged us again for the room. Plus, we wanted to sign up for the comfort suites membership card AND she didn't know how to do this! Omg, the worst trained employee.

Fordeler: Facility was clean

Ulemper: Bed was too firm. Front desk couldn't provide wifi password, said that it changed and only the manager hadit. She was going to be late due to her daughter missing her bus and we were"just going to have to wait". Totally unacceptable response. Breakfast was poor.

Fordeler: Cleanliness

Ulemper: 0

Fordeler: The day we checked out

Ulemper: Every thing from the rude manager. To the maintenance man that. Stoled my $295 MICHEAL kors watch

Fordeler: Enjoyed the pool and bed was comfortable.

Ulemper: Only complaint was we had a smoking room, mainly because we didn't have prior reservations. It was only type room left. Would be better to have all non-smoking rooms and a separate place for guests who smoke. Would have given more stars.Thanks

Fordeler: Staff were friendly and accommodating.

Ulemper: no

Fordeler: The staff was friendly and attentive, and eager to resolve any concerns. The property was well maintained overall.

Ulemper: While the hotel was well maintained, there was a musty smell in the hallway & in the room. It was tolerable, but noticeable. The shower head in the bathroom wouldn't adjust downward. Bed mattress was too soft & spa cycle was broken in manual mode.

Fordeler: Location, free breakfast

Ulemper: The AC unit was blowing out damp air, which made the room smell really bad. We had to change room and even the second room still has that problem.

Fordeler: It was just a very comfortable enjoyable hotel except I wish that the breakfast was a little later

Fordeler: Cleanliness and staffs are what it's supposed to be for the travelers like us. We expect professional staffs when arriving because traveling is not as all mighty as it is

Fordeler: Location

Fordeler: Location

Ulemper: No

Fordeler: The room was nice, bed was comfy and staff was great. Coffee was great!

Fordeler: Location

Fordeler: Location

Fordeler: The people were friendly. Although it was very noisy, it was not the Hotels fault. I arrived early but was greeted with a smile and was allowed to check in a few hours early!!

Ulemper: The noise at night, drawers and doors slamming, you could hear people walk down the hallway.

Fordeler: Rooms clean. Nice biig comfy bed. Definately a good stay for the price no doubt.

Ulemper: Only complaint was asked for and was granted late checkout by front desk only to be greeted by head of cleaning crew next morning rushing us out rudely. And stating i dont know why tthey gave yall extended time. Well guess what they did. Sounds like a yall problem

Fordeler: Price comfort quality etc.

Ulemper: Nothing

Fordeler: Good location friendly staff

Ulemper: Who was murky and green. Unsupervised children running down the halls screaming and make noise. Air-conditioner unit in room barely kept room cool. Continental breakfast wasn't supplied properly ran out of drinks food wasn't kept warm.

Fordeler: not hard to find. relatively inexpensive.

Ulemper: Some of the staff are not customer service oriented. I witnessed three housekeeping staff yelling at each other while one of them was cleaning my room. I needed to get something out of my room at the time and the situation was uncomfortable. The next truly poor customer service experience occurred when requesting a late checkout. The front desk associate i spoke with told me that it wasn't possible. when i inquired as to why i couldn't do a late checkout the person I spoke with rudely told me that I'd have to talk to a manager.

Fordeler: Updated, clean, convenient, nice staff, better than usual complimentary breakfast, safe clean area, security measures are tight. Overall I got much more than I expected.

Fordeler: The receptionist was smoking hot and very nice to my daughter the hotel allowed my family to sit in the lobby until I was able to return in the afternoon from work.

Ulemper: The ac filter was so dirty the room stayed warm. I washed it out to try to cool the room. The pool lift chair did not work and no back up generator for when they lost power. tge hotel in under renovations at this time

Fordeler: Staff was very friendly!

Ulemper: Should have been told at booking that they were remodeling

Fordeler: I didnt like anything.

Ulemper: I stayed in the executive suite..Construction was going on in some of the other rooms. When I entered the room, there were cob webs in the window, dead bugs throughout the room. In the fridge there were several boxes of frozen lunches that looked like they had been in there for years. The boxes were suppose to be red but were now pink. The bathroom light flickers for 4-5 times before it came on. The air only cools the room and not the sitting area.

Fordeler: Staff was as helpful as they could be based on the buildings poor condition. Good location, easy to get to and close to lake and park.

Ulemper: I had booked a room with two queens. They gave us a room with one king and sleeper sofa. The sofa had an odor that was enough to make you sick. Clerk gave us another room that someone else was in. Third room was bigger than first but still only had on king bed and sofa sleeper. At least it didn’t have a bad odor, but it didn’t have any sheets. Called down to get them but the only staff person was checking in people and no one could bring it up so again had to go down the very slow elevator to get it. Staff was very sorry for issues and stated the hotel had been sold and was going to be remodeled and would be better the next time we stayed. Told him there wasn’t going to be a next time. Breakfast was good except for the sponge eggs. They looked like a yellow sponge. You know what they say, if it looks like a sponge, tastes like a sponge, and is full of water like a sponge then it’s a sponge. I think they could have used them to clean the metal in the elevator with and it would look good as new. Just some advice to new owners.

Fordeler: Location of Great City Lake Charles, surroundings, and food choices

Ulemper: Hotel had mold in the "shower", elevators service was extremely slow/rough, my Hotel card key failed twice, TV would not work properly although Hotel Clerk did assist with getting it to work. I would not recommend or consider this Hotel to anyone.

Fordeler: Very nice place. Great location! Friendly staff.

Fordeler: I like the location

Ulemper: I didn't like the coffee pot full of mold, the green water that filled up the jacuzzi tub, the sink didn't work and I was charged $109 by booking through Kayak but the check in desk was telling people $89 over the phone. What I received I would have expected at a $50 a night motel.

Fordeler: De ansatte var svært vennlige!

Ulemper: Burde blitt fortalt ved booking at det var noe oppussing