Lake Charles Hoteller

The hotel was very nice

Bed was nice and comfortable. Room was clean. My dinner at the restaurant Asia was delicious. Comfortable seating in the lobby near gas fireplaces and a coffee shop nearby. The only personnel I dealt with were the check-in people and they were friendly. It was too cold during my stay to look into any of their outdoor facilities/entertainment. The price was great during my stay, it was cheaper than many of the other hotels in the area. Though it can get very expensive at certain times of the year. No hooks or racks in the bathroom to hang towels/washrags. No mini-fridge included. While they offer free internet, it is slow. They offer faster internet but you have to pay extra for it each day you want to use it.

Location, price, mostly comfortable, friendly atmosphere. Got 2 queen beds instead of the king that we had requested, but not a major problem. Room starting to show signs of wear, mostly in bathroom, but overall was clean. (Cleanliness is the thing with me!) Major carp of mine (ever since they started using it) is the way the beds in hotels are made up: the coverlet between 2 sheets. The coverlet doesn't come up to my shoulders, and all three pieces seem to be cemented in place so that I can't pull them higher (I have tried!), leaving me with cold shoulders or cramped feet and legs when I try to burrow further down the bed. What is with this system? It's the reason I will not give an excellent rating for comfort to any hotel that uses it.

All amenities are inside hotel; resauraunts, casino, and shops. Parking at the check in desk was a little odd, nowhere for guests that are checking in to leave there vehicles while checking in other than Valet parking.....

Customer service was spectacular. Room layout and decor was fabulous Pool area was incredible can't wait to return in the summer small, petty annoyances but honest feedback nonetheless : toilet paper was CHEAP, an obvious mismatch in quality based on the other fabulous assessories/toiletries The privacy door hanger falls off door EVERY time door closes. Bad design. Our group had 3 rooms next to each other with a lot of room hopping over 3 days. We prefer no housekeeping thus we use privacy tags. Room doors need the swing latch at top to keep doors from closing all the way at guests discretion.

Availability of facilities. It is like a stand alone city. Whatever you want is right there. A standard room is done up so luxuriously. No tv check out.

Everything is in walking distance. We don't have to leave the hotel for anything. Love the food!! We stayed for 3 days and 4 nights. Gambled a little everyday and never won. This has never happened to me before. Anywhere else we've gambled we always won a little something. Disappointed

Tons of ants at pool area