It was very nice , nice room clean plenty of extras in the room very convenant for eating and intertainment, very happy with our stay at this hotel It would have been nice if we had coffee and tea making facilities in the room, also we found that the food wasent very hot that is breakfast, the facilities diddent keep the food warm enough, we had to warm it in the micro wave
Everything was absolutely perfect only one minor criticism is that there were no tea and coffee making facilities in the room.
I liked the spa best. But the staff were not helpful at all. I thought the rooms were basic and too bright. The tv channels were basic. The cleaning staff did not replenish soap,shampoo etc once during my stay. The floors and shower were dirty and hair from the previous occupant was evident. The terrace doors were difficult to lock. The staff at breakfast were surly and rude,so I only ate breakfast twice. i did not risk having further meals in the hotel.
Very clean and fresh looking. Not as much choice on the menu as most hotels we have stayed at, especially no black pudding for breakfast.
Frienly Staff Breakfast bit basic
Relaxed by the pool, used the gym almost everyday, it was very well equipted.Enjoyed the walks around Benidorm old town. We thought the hotel dining needed to have more selection, both breakfast and dinner, and the food wasn't always very warm.
Having stayed at the Levante some years ago we were unsure if the previous high standards of the hotel would have diminished in any way, however, we were re-assured to find that standards remained at the highest level and we thoroughly enjoyed our stay. Probably a little more selection in the dining area, especially at breakfast time and for vegetarians in general
There was a lot of things for the children, arcades,big pool, small pool, spa, nice bars, good food, well organised and well run hotel. The staff would do anything to assist you. No, we have stayed at many hotels in benidorm and this was the best all round.
I was there for work and holiday, it was my girlfriends first time in Spain and we both had a great time. My girlfriend only drinks one hot drink and that is lemon tea which she brought with her as you do not supply it, but she was not allowed to use it within the hotel!!!!! therefore she onle had cold drinks for the whole of her stay which was not good!
I wasn't there long enough to answer. No handicapped room or facilities ? In this day and age you should be ashamed. Benidorm is full of handicapped visitors over 60 yrs.How do you get away with it ?
God service, hyggelig betjening, vakkert og confortabelt hotel. Hyggelige priser, bra med parkering i underetasjen og et flott spa med dyktig betjening. Ingen sol i hage og bassengområdet. Ikke oppvarmet basseng. Fine balkonger til hotelrommene, men vi skulle likt å ha hatt rom med balkong på solsiden av hotellet.
Rolig beliggenhet med rom mot haven/basengområde.Bra mat/halvp. Noen mangler med elevatorer.Noe støy i spisesal,spesielt ved flytting av stoler/bord.
Hotell i særklasse, god service og god mat Lite sol på utendørsområdet vinterstid (basengområdet)
Mindre betydning for meg. Hadde vært på ferie i Madrid og arbeid i Alfaz, slik sett var det viktigest å ha ett overnattingssted.
Hotellet var rellativt nytt, og rommene med balkong var praktisk innredet. Betjeningen virket litt reservert, og kunne med fordel kunnet litt mer Engelsk. For oss med et lengre opphold var maten (middag og lunsh) litt for ensformig, kunne med fordel variert mere fra dag til dag.
Came for Benidorm Palace superb location. Reception area not up to 4 star standard needed some decoration/plants looked clinical.
Room was clean and tidy and we found the included buffet breakfast very good We were only there for one night and didn't come across any bad points
Spacious and clean
The rooms are very good. Food was acceptable. The bars not up to 4 star quality.The one good quality bar was closed. Internet was out of service for the entire duration of my stay. Entertainment was poor
very good freindly and time
it wasnt a 4 star hotel very basic
Everything was great except item in next box The room for non exsistant entertainment was far too small for the purpose and only smokers would be able to see anyway, on Christmas day it was so full people were bringing in in tables and chairs from the non smoking area,i am sure that a fire and safety rule was broken with approx, 200 people in an area meant for about 120,only at the last moment was the Piano Bar opened at about 8pm
Location, Friendly understanding staff
The views and location. No coffee available during the lunch/dinner.
I liked the plesent design of the hotel and I appreciated how clean the hotel was maintened in both the public araes and my room. The bar staff were particular effecient and cheerful. Not being able to take a drink from the bar into the the dinning room, when dining alone.
The rooms were comfortable, parking was on site and the a la carte restaurant was excellent the pools, while no use at the time of year we were there would be tool small
we have stayed here several times now and have never been dissapointed by this hotel
Two double beds fantastic, views from the bar and restaurant brilliant.location is excellent. The cold buffet was very good, plenty of choice but, the choice of hot food was very limited. People do not always want to eat salads and cold meats and cheese.
Great location - pleasant enough hotel - perfect for a short break
The hotel, the food, and the facilities were all excellent
Excellent location between the two beaches in the old town area. Taxi and buses two minutes walk away. Seafront 5 mins away. Mostly flat and easy walking. Buffet meals fresh plentiful and varied. Bar prices reasonable for this class of hotel. Free Cava at breakfast very enjoyable. Red wine we had in the restaurant good quality. Outside, plenty of Spanish cuisine to be tried and enjoyed. Great mix of Spanish and other Europeans in the hotel and locally. We were lucky with the weather which made the holiday for us. As we went out of season no stag or hen parties about. Surprised at the amount of older people enjoying themselves. Yes we would go again at about the same time of year and recommend this hotel with no hesitation. Emailed asking for a sea view and if they did a meet & greet at Alicante airport, got no reply. As it happened, all the rooms get some views of the coastline.
good room,service was prompt and attentive its location is excellent for all that benidorm has to offer
The sea view and the location. The buffet food. Quite poor in quality.
we live in spain,but we always like to get to benidorm for short breaks ,we have tried quite a few hotels but this has been the most enjoyable
location is perfect, the staff very friendly, the room was excellent value for money and clean
the hotel and staff were really friendly although most didnt speak english. the hotel is right in the centre of the old town and was perfect.
the cleanliness of the hotel overall and the friendlyness and helpfullness of staff at reception was excllent a little bit noisy at night time
Good position and access to beach Parking problems
close to beach close to football stadium very basic but very clean and friendly staff
very nice helpful staff, lovely location ideal for the beach old town and shopping, very clean nothing really
we like the la santa faz it was very clean and the staff were very good we would go there again and its not far from the beach it was all ok
A nice and clean hostal with basic facilties with a manager who could,nt of been more helpful.
Just in the center of the town and staff was available 24 hours per day
Beautiful setting, luxury accommodation with potential to be a very special place The 'customer service' was appalling. Rude staff at reception and a friend's request for a quiet room was not only ignored despite there being a large number of alternative rooms available but they were also very unpleasant about it. This resulted in her leaving early as she was so upset by the experience. There were one or two exceptions but this really needs addressing.
The grounds are stunning and you feel like you are in a very luxurios hotel from the moment you step out of the taxi, the heated swimming pool was great and the food was really good. Would definitely return.
Spacious room with beautiful view.friendly helpfull staff.excellent golf
Everything. Price for the dinner buffet a bit expensive, but excellent food and service. Best dinner buffet ever.
The excellent facilities.
Pool No tea or coffee making facilities in room and breakfast was not good
The suite we hired had a nice bathroom and balcony. Good standards. The place was deserted. Only 1 restaurant out of 8 was open and the other hotel was closed! Some facilities (as advertised) were not available.
Pool and room fantastic
it is comfort and good value for money no
The setting is tremendous and the hotel is really very nice indeed. Very big rooms, good breakfast, relaxed atmosphere. We were there early Sept and the hotel was only about 10% occupied. While this made life comfortable, it also meant that several of the bars/restaurants were already closed and the place had an empty feel at times. The hotel is located outside Benidorm and getting into town is a 12-14 euros ride. There is ample parking at the hotel if you have hire-car (although, as i say, we were there off season). Minor quibble is that wi-fi is 3 euros per hour or 12 euros for 12 hours. This mounts up if you are computer-dependent.Weather was fantastic and no problem getting sunbeds. i am not a golfer but the courses looked superb. Expensive wi-fi
Rimelig. Bra basseng, og hyggelig personale. Rommet var ikke tilstrekkelig rengjort ved ankomst,-lå igjen ting. De andre dagene vra renholdet bra. Utfordimnger mht. kommunikasjon fordi personalet ikke behersket engelsk. Maten var ikke spesielt bra.
Flott rom, vennglig og hjelpsom betjening, sentral beliggenhet og god mat. Nei
God standar, og kjekke folk som jobba der. Ingenting
Positivt overrasket (kun en stjerne) stort rom, bra renhold og bra bad.Fint basseng-omåde. Noe støy fra veien
Et lite koselig hotell, med hyggelige mennesker. Enkelt og billig. Meget god mat og godt renhold. Spansk atmosfære. Gjenglemte ting ble tatt godt vare på. Absolutt en god opplevelse. Ville reist tilbake uten å blunke
clean hotel sound travels easily through hotel
Nice food,helpful staff. Lifts too small and too few!!
Food was great and staff were freindly
Food was very good, maid service was good We were given a room that I think was staff quarters. the view from the balcony was non existant
Breakfasts were excellent also enjoyed the entertainment Noisy neighbours guests on either side of us as the walls are paper thin.
very good hotel
Convenience for shops & bars. Being a jacuzzi fan I was disappointed in the fact that it was in with the swimming pool and not a seperate heated tub.
The breakfast was very well presented with plenty of variety. The situation within the town was fairly good. The room was very basic with no hairdryer (had to be hired from the front desk as did the remote for the TV!)) and there were absolutely no niceties that one would expect in a 3* hotel. The room was non-smoking but there were ashtrays on the balconies and everyone smoked out there and the smoke drifted into the rooms.
food accomadation comfort
Only stayed one night so cannot really make any comments Room we stayed in was above front door and was a bit noisy through the night
Spaciuos suite well furnished with excellent balcony views Nothing very pleased with whole experience
fitness center + swimming pole no
Location superb, food pretty good, great size rooms and what a view I think it may not be as good as t was a few yers ago, rooms are looking a little dated and cleanliness of rooms, lifts etc has reduced.
The Hotel is placed perfectly, the rooms were lovely. Heating was a bonus for time of year. (March) The pool area is in need of refurbishment, all the sunbeds we tried were broken so we could not sit at the pool. This really lets the hotel down in a big way.
location was excellant food could be improved as it is very continental this I don't mind but there was too many cakes at breakfast
the hotel was very clean, all the staff were kind, and the location was fantastic
food not hot enough
the hotel is in an excellent postion it was exceptionally clean warm and comfortable nothing to not like
Loved the view and the staff that could speak English.
good Location and the beach and seaside no complaints
Good clean basic accommodation, helpful staff, multi storey parking opposte and close to centre of Benidorm Old Town.
Room was clean, service was nice, price was more than reasonable. There was no internet connection, but I knew that before coming and toke it into consideration. However I don't think that setting up an wireless connection in lobby would be much of trouble for the hotel manager.
staff being friendly a kettle was not available
Good location in the Old Town. The hotel staff I had dealings with at reception couldn't have been more helpful. I would highly recommend this place for people on a budget.
walking round the area, meeting friends nearby, brilliant hotel nothing
Helpful staff. Could have done with small fridge in room.
Very comfortable , clean tidy, with,helpful & friendly staff, and well located.
Clean hotel, friendly staff, central location None
my stay was superb,very central location to beach and fantastic shops. the nightlife was great less than 5 minutes away.antonio on reception always smiling and helpful.pension spotlessly clean,fresh towels every day.great value for money,right in the heart of the old town,fantastic.night porter abel smiling even at 5am.will stay again thanks.11 out of 10 overall for this pension.tapas bar next door delicious. everything was great.
Brilliant value for money, clean and good airconditioning. Great location as its close to everything
Veldig god standard og flott utsikt mot havet, ingen støy eller andre ubehageligheter. Servicen var noe forbeholden og smilet satt litt langt inne. Chambermaid var hyggeligst!
Ett kjempebra hotell med fantastisk utsikt og flott frokostbuffe. Flott resturang Resturangen bør åpne kl 20 00 på kvelden
Standarden og fasilitetene Middagsrestaurenten var god, men lunsjtilbudet var ikke bra.
Flott annlegg, super bassenger, rent og lekkert. Mange flinke medarbeidere og mange spanske gjester. Mange av de ansatte snakket for dårlig engelsk og det gjorde at servicen noen ganger ble for dårlig i forhold til at dette er et 5 stjerners hotell.
Beliggenhet, ute-områdene var vakre selv om vi var der i januar. Utmerket personale, og rom. Ingenting å klage på:-)
The magnificent gardens and excellent staff. Cuisine was not up to level of hotel------Poor in fact .Eg Stale crisps and poor bread with too much mayonnaise delivered to our room , Breakfast greasy -----We could go on .
I liked the grounds, gardens and pools and the fact it was not overely crowded. The staff had warm and loving personalities. They were filming a movie but hardely notice any difference in the service. I loved the massage and the staff was incredible! :>) I can not think of anything I did not like. The first night we were tucked in a corner with out much of a veiw but the staff moved us with out to many questions. we were moved to a room that had a nicer view of the pools and gardens. I felt bad asking to being moved, but the staff seemed to understand.
Staff were absouletely wonderfull. The pools out side were amazing and very attractive. At this hotel you should have a better Lounge/ Bar with variety of drinks. in black was disaster, it should not be categorized as gastronomy !! they run out of wine ! they have only two bottels of wine!! Resturants in general were below expectation. at check out we were over charged and we have to tell the receptionist to rectify the mistake. check out process was not efficient neither accurate !!!!
the quality of the building was good.swimming pool area was outstanding-very classy.Bedrooms stylish with good size and facilities.Felt the staff in general were helpful and happy. I felt the food and beverages department needs to up a level.Breakfast was good but at 25 euros too expensive.Bar meal late at night was poor,the asia restaurant meal was ok but felt it just lacked a little class the sweet was a frozen bannana wrap which was bland.Poolside restaurant - ifelt the food was bland more so the sauces.Another big issue was the correct utilisation of public areas
Very nice hotel, friendly people, great spa. I was very quiet first week of Novemeber but weather was still very nice..
A real paradise on the Costa Del Sol Spa not flexible on treatments offered, strange in times of recession.
very nice gardens indeed, stylish theme but luckily not overly "asian". typical international layout for this class of resort. popular hotel with the wealthier spanish. helpful staff. comfortable room layouts. nice pools. not much, maybe the choice of snacks from the bar is a bit limited for the demanding hungry guest. plastic goblets around the pool is fine for safety, but I would have preferred glass at the poolbar itself.
The atmosphere. The price of the drinks.
The friendliness of staff. The layout of the hotel, the pools were fantastic, the comfort - it felt like home on a grander scale.
The room was comfortable and clean, and I found the selection and quality of the food to be very good. Although the room was big enough as I was on my own, it had a double bed and I suspect it would have been too small for 2 persons. The other thing is they did not replenish the shampoo and shower gel each day which would have been nice. Also as I had to leave early in the morning before the restaurant opened it would have been nice to have been offered a packed sandwich or something to take with me.
Location food could have been better
The location is very convenient for beach and shopping. The hotel is quiet and comfortable with polite and friendly staff. We found the food a little disappointing.
The food was of a good quality Dissapointed that the spa facilities were only to be used at an extra charge.
I picked this hotel as it allowed dogs to stay. All meals especially on New Years Eve were exceptional of a very high standard. I did not like the lift to small and slow. Evening entertainment could have been aimed at a younger age group.
hotel very clean and staff friendly. The food was very good and we enjoyed our stay very much no complaints
Hotel was central and we were impressed with the ffod and service Nothing
first class service and excellent staff no
Very clean. good food, spa and pool Nothing
Service was very good. English was spoken by the staff. There was no icecream sold at the pool bar for the children