Although the room was on the small side it was very comfortable and the room was very clean and just right for an overnight stay. The TV in the room was a bit to big and made your eyes go funny after a while!!
compact room, comfy bed
good location for birminghambusiness trip the acoustics from the corridors are poor.
It was very close to the Birmingham Symphony Hall and I was able to walk to and from the venue I was attending. I'm elderly and disabled, and it was very convenient for me. I liked the hotel although I'm not absolutely comfortable with the concept of no windows and relying on air conditioning for ventilation. This might be simply a factor of age, it was my first experience of this type of accommodation. I'd stay there again if I was going to Symphony Hall again.
the television it was hard to heat up the room, the shower wets up the whole floor when you go to the toilet
Excellent condition of room, great shower, huge plasma screen at the end of the bed! No windows in the room!!
Location, internet, breakfest, the building is nice, the reception with stairs are nice, the staff was corteous. Room is too small for the price, no windows, smells dump.
Clean,friendly staff, very good location, free wifi, 5 minute walk from city center Room is very small,Not much room for luggage
bed was very comfortable, very conveniant for centre of birmingham.Liked the free papers and fruit at the desk. room was too warm, thought there should be more milk and tea in the room.Bathroom door was hard to close.didnt like that there was nowhere to hang clothes.
hotel was clean and good price great loctation loved the rooms very cosy
Very unique hotel, inside in the style of a ship. Very clean, comfy, modern and very friendly staff, great central location for everything.
Moderne og sentralt. Store dobbeltrom, med god plass til to voksne og to barn. Nei
God frokost, hyggelige oppholdsrom. Rent og ordentlig. Vi bodde i 11. etg så vi hørte ikke så mye til støyen fra gaten. I en lavere etg ville nok det ha vært for mye støy.
god belligenhet mere trøkk i vann i dusjen
Att det lå meget sentralt, en kort spasertur til shoppingsenter og meget gode resturanger. Kan anbefales. Overnatter helt sikkert ved neste besøk til Birmingham. Nei.
Vennlig personale,moderne fasiliteter,sentral beliggenhet,gode senger. I det hele et topp moderne hotell som fullt ut infridde forventningene. Nei
All the staff were very helpful and appeared happy to deal with customers /requests nothing
Central heating system
15 minutes walk from the Centre of Birmigham, clean and comfortable Breakfast far too expensive £8.50 for English breakfast to expensive
Good price and location. Very helpful receptionist
Close to Birmingham Center Dirty Environment surrounding Hotel Poor Quality Bed Linen Tired decor and TV at an unwatchable height Room was no smoking but had been smoked in (extensive burn marks in bathroom) Laundry next door to room and noisy all night insufficient drinks materials in room
Location Reception staff were unreceptive. Although two rooms were booked, these had to be paid for individually. Morning newspapers were non-existant.
rooms are basic but very clean, good location on canel side about 30min walk to centre
Comfortable atomsphere. I booked a smoking room but did not get one.
facilities and location gave good value Evening meals could be a lot better. No proper lounge area
The bar area is nice The rooms are jn need of refurbishment - there was a big blackmark above the heater and a crack in the wall near the window!
God beliggenhet. Store og fine rom. Veldig ok pris.
Beliggenheten og prisen. Varmen på rommet, ingen lufting.
Sentral Beliggenhet, bra personell, bra hjelp med mistet koffert. Litt bedre TV mottak, og flere kanaler med tanke på turister fra andre land (Satelitt TV)
Wonderful Room Wonderful View Wonderful Spa!
Dining room staff excellent all staff very helpful Telephoned to change from one room to two. This had not happened on checking in. However we were accommodated a room each and next to each other which was great
Good staff Want to charge you for water bottles in room No batteries in remote control Cheap toilet paper For the price you pay you would think the hotel would get all these little points right!
helpful porters at the entrance and the pool.
very helpful staff nothing outstanding stood out but it was a very pleasant stay with no problems. too much chlorine in the pool and jacuzzi
Excellent facilities Comfortable bed overal good We presumed breakfast and car parking was included in the price as it was the previouse year and cheaper then.
Luxury and modern styling, lovely lobby, restaurant and classy bar, clean and felt quality, professional and smart staff The drunk young italian thug at the bar....... The lack of free satellite tv channels...... Plus the parking that had to be in the NCP around the corner was closed at 11pm when I got back to the hotel!
Well appointed and central location However you look at it £170 can get you overnight anywhere
Easy walk to NIA. Staff always polite & friendly. Nothing
Late check out at 12.00, which means you can have a lovely lie in Unfortunately the temperature was minus 4 degrees and the hotel is not built for cold weather. The rooms were just at a reasonable temperature for someone that doesn't feel the cold too much. The restaurant and lounge area were very cold and whilst the food was excellent, we left as soon as we had finished eating as it was uncomfortable to sit and enjoy.
Excellent service Nothing
Sentral beliggenhet i forhold de fleste fasiliteter. Nær togstasjon. Nær shoppingmuligheter. Rimelig og bra hotell. Restaurant og bar på hotellet. Hyggelig personale. Toalettringen var løs. Springen vanskelig å skru igjen.
ligger i sentrum mer komfortable seng
Besøk på NEC
Kjempebra frokost og beliggenhet
Rimelig hotell med utmerket sentral beliggenhet i gågate med jernbanen svært nær. Trege heiser.
The hotel was very nice and it is in an excellent location for all the shops. The room was very hot, there was air conditioning but it was very noisy.
Beautiful hotel, felt right at home. The bed was comfy and the decorating was extroardinary! Nothing!
I stayed there several times and always been very happy, however on this occassion I was very dissapointed in the room wasnt what I expected or value for money.
The location is excellent, right at the heart of prime shopping outlets and 30 meters from all transport. The room was spotless, spacious and very comfortable.
The hotel is nice for business trip.
Richard who greated us and checked us out was outstanding. slight damp issue in top corner of bedroom.(not bothered for one night)Bathroom need modernising.
Traditional comfort with up to date facilities, warm welcoming staff and very good food.
Nice,clean and comfortable Not that easy to get to in a car.
Convenience Old and foul smelling
I have stayed at this hotel before and all was as before. The room was clean, the bed comfortable. It was of concern to me that the receptionist did not appear to have my booking - it turned out my name had been spelt wrongly. I had asked for non feather pillows due to an allergy. There was a feather pillow in my room, I had to ask for this to be removed and replaced. There were problems with turning on the water for a bath through a shower mixer.
Personalet var utmerket, ikke for høytidlige samtidig som de fulgte kotymen, var høflige og behagelige å forholde seg til. Alltid hjelp å få!!! Toalettet på rommet var av noe eldre årgang. Var vanskelig å få spylingen til å virke.
God frokost, hyggelig personale - god beliggenhet
Bra beliggenhet. Bra rom og frokost. valuta for pengene Nei!
Rent bad, god mat, service innstilte verter. God atmosfære. Mangel på dyner, lite utvalg i bar og meget enkel frokost meny. Vanntrykket i dusj var for dårlig. Hoved bygningen har stort behov for oppussing, noe som er igangsatt.
stille å rolig plass.
Rommet var rent. Badet nytt. Noen av de ansatte kunne kundebehandling, var hjelpsomme,høflige og smilende. Lite innbydene front, trodde vi hadde kjørt feil. Ikke gangavstand til sentrum. Dusj - ikke mulig å temperert vann, enten kaldt ellet varmt vann. Vanskelig å få dusjstrålen til å holde, blandebatteriet defekt. Frokost - ikke tilfredstillende, måtte be om toast fikk beskjed vi måtte snakke med sjefen, var bare to halve toast pr. person..Frokost- tallerken ikke innbydende. Frokostserveringen virket kaotisk. Enkelte ansatte i resepsjonen trakk på skuldrene når vi sprurte om ekstra teppe. Leverte inn nøkkel når vi gikk ut for kvelden, var ikke å finne når vi kom tilbake. Dette er dårlig all den tid romnummeret står på nøkkelen.Rommet vårt var over kjøkkenet, vi lå derfor i sterk matlukt, veldig kvalmende. Kan være et engangstilfelle da det skulle være fest i etasjen under. Vinduet kunne ikke åpnes. Enkelte ansatte hadde trolig en dårlig helg.
Really lovely room, quiet. Breakfast very good and room lovely. Don't be put off by outside of hotel!
Lovely room, very clean and good facilities. Good vfm especially on nye. Heating was poor - took ages for room to warm up. Tried to use the phone to advise staff but phone went dead - rang hotel number on mobile and left msge but nobody called back.
Breakfast is excellent. Lots of choices. Room is a bit too small.
The Reception Staff and Room Cleaning were very helpful and friendly. The arrangements for breakfast were terrible. It was very crowded and disorganised and the food wasn't as good as I would expect for such an hotel. The staff seemed to be doing their best under the circumstances.
All staff were very friendly and helpful. None
comfort, staff, location and breakfast time with a lovely choice of food. This is not actually a complaint - our second morning we had to sit in the lounge bar to eat our breakfast - however, the staff did their best to serve us.
very clean and friendly, lovely breakfast, will def be using again next year
Been staying at the hotel for the past 3 years enjoy the localitiy of the hotel, right in the centre if birmingham, not far from the train station. Na
Lovely big bed. Choice of pillows. Bath + shower.spacious room. Great lighting. Big T.V. clean room. 12 o'clock checkout. Lovely meal in restaurant.
Near to Birmingham New St Station. Although you offer other pillows, the standard foam pillow was the one in the room, I would have prefered a feather pillow as the standard
Great, location, good food, and comfortable quiet room!
Large comfortable rooms, well heated and great bed
very close to town centre
Staff very helpful, nice location. Room was in need of decorative updating, bathroom was scruffy and tired, heater did not work well
The location, comfort and cleanliness of the hotel.
the breakfast was fantastic.
The breakfast was excellent Excessive car charges £24 sterling for one night was excessive, I presume rooms are going to be updated ...
Breakfast Room was cold. Staff unable to get fixed so put up with it rather than repack and move.
Excellent location, high standard of room, comfortable bed, excellent en suite with bath and shower. Breakfast was not very hot and we had to wait until we had nearly finished before coffee was served, but the choice was good. The plates should have been warmed.
Staff really friendly without fail.
hotellet var bra og stort sett fin service. nattvaktene var elendige, de ga ikke den servicen de selv påla seg. det tok altfor lang tid fra vi klaget til ting ble ordenet opp i. det skal ikke gå tre timer ut over nattsøvnen for at hotellet har så trege rutiner på å få kastet ut bråkmakere. og hotellet burde ha tatt og gitt oss en økonomisk kompensasjon for tapt søvn. tilby gjester som havner i sånn bråk som vi gjorde en raskere løsning selv om gjesten som bråker er en som bruker hotellet mye. hotellet burde også ha hatt et økonomisk utlegg når det blir så bråk for å gi gjesten et "plaster på såret"
staff very efficient , able to check into room early, late check out (1pm) accomodated n/a
The hotel was lovely and relaxed. The swimming pool and gym were an added bonus. It was only a ten minute walk to some lovely restaurants and sights. The location was ideal as it was far enough away from the noise of night clubs and bars yet near enough to walk to.
The bar staff was very friendly, ... Our check in was very slow, whilst two other couples got checked in, we were still in the process. Still don't know why.
The decor was outstanding and made our trip to birmingham feel really special
Stayed one night for a BU Open Day in a family room which was very comfy and had a super bathroom. Friendly, efficient staff. Excellent pool & spa facilities which we thoroughly enjoyed. Fantastic breakfast - set us up for the day trekking around the Uni! For some reason drivers appear unable to park within the clearly parked parking bays - not the hotel's fault, of course, but maybe an occasional check by the hotel and leaflet under the offender's windscreen wiper might help :o)
Your staff were welcoming and helpful. It seemed that the comfort of the guests was their top priority.The breakfast was well cooked and there was plenty of it. The room was very comfortable. The room overlooked a car park.
The bed and pillows were so comfortable, i didnt want to get out of bed. there needs to be a bigger/brighter sign on the building as we had trouble locating it.
Friendly staff, cleanliness of facilities Asked reception to order a taxi and we were not told the venue was within a 10 minute walk....fairly embarrassing when the taxi driver asked for £3.60 fare!!
Its easy access to the city and its amenities, like the Mail Box, and canalside. The fact that you had to pay for parking to stay there. Also, there was no hot water at 5 oclock, or in the morning.
There was a power cut at the hotel for approx half an hour.
Fitness/gym facilities and pool. All staff very friendly and helpful
I booked stating that I wanted two rooms adjoining and that I was disabled and requested a ground floor if no lift. When we arrived we were down two flights of stairs round two long corridors before reaching our room. These rooms were not adjoining. I complained and was offered a room on ground floor but my other room was still on the other floor. I had telephoned the night before and confirmed my booking also to confirm adjoining rooms and was assured this would happen. We eventually got adjoining rooms on the following night. The staff were very helpfull but it would have been better without the hassel. The dining room again was poorly staffed. Only one waitress for all of the area. We were served once and then saw no one, we had to go looking for service just for a glass of water. The staff who were on were polite and helpfull. I probaly would use them again for ease of place for visiting Crufts, but would insist on talking to the manager in advance to make sure my requirements were dealt with correctly. My frinds were from the USA and I do not think they would recommend this hotel although often stay in Holiday Inns over there.
The room was very clean. The check in & check out process was extremely swift. The bar was poorly stocked. The bar menu was not very inspiring.
the welcome was very friendly,use of pool very good,nice and warm in cold weather.
Very friendly staff, comfortable, great blackout blinds, very quiet rooms, despite weddings going on. Excellent gym and spa facilities. Good bus service into Birmingham. Drinks and food a bit expensive, went to the nearby Harvester for a nightcap on our second night.
It was good to find a hotel with a decent size sauna, swimming pool, steam room and a jacquzzi, all of which worked and were clean. The changing room were very very good for this type of hotel The breakfast experience was a little poor on a quiet Saturday as there was only one staff member on and a lot of things had run out, cooked breakfast, crockery, glasses for juice. Although on a busy Sunday things were much better and almost opposite.
Close to NEC and straightforward journey. Staff were so friendly and nothing was too much trouble. Food in restaurant and bar expensive
Really cheap rooms. A nice place to stay. I would return. Only downside was that were not given an option of a smoking/non smoking room and although I usually don't mind being around smoke the smoking room we were given was very stale. After returning to the room it always took ten minutes to get used to the smell of smoke. I know that cant really be helped too much but a simple air freshener in the room would do the job. Rooms could do with a lick of paint.
Friendliness of the staff & spa facilities
Modern, clean, friendly
Cheap per night, but then the state of accommodation was cheap. Radiator in room could be controlled radiator in bathroom could not be controlled so far too hot. Ground floor so could not open window safely. \\tv very old and not many channels.
Good food Our room 413 - towel rail not working, missing 2 light bulbs and the lift wasnt working.
The room was great, combinded with the design of the complex it felt like I was in my own flat not just a room. A couple of ceiling tiles needed replacing due to water marks. And the room cleaner knocked even though I had put out the "do not disturb" sign. She said "sorry, I thought you were out", odd??
Easy to find, cheap. The bathroom's decor seemed in a poor state: there was dirty sealant at every corner. There was also a small hole in the plaster of the the bedroom wall!
The room was fairly basic but large and comfortable. Easy access to the city centre. Very friendly staff.
It Was very good.
Check in was easy and rooms readily available. We requested a ground floor room due to a disable member of our party. This was provided once the hotel were informed of our situation. The rooms were sufficient for a one night stay however the kettle didnt work so perhaps appliances should be checked in future. The parking was good although spaces were very tight and some cars took up two spaces, perhaps some disabled spots would have been better. Hotel bar was good, as was thebreakfast.
Size of room was good. Very clean and serviced daily. Mattress on bed was a bit tired! Good value for money. Lots of parking available.
More like a hostel than a hotel. Noisy people who went outside of their rooms to smoke with no thought of other residents who were trying to sleep at 2.45am. Very tired decor and facilities.